Came here on a friend's referral for tires, balancing, and an alignment on my Audi. Walked away with a shop I trust. Heather (the owner) is sharp, clear, and zero-pressure. She took the time to explain everything in a way that felt genuinely helpful. While the car was on the lift, her team flagged brake wear and showed me photos of the actual wear points. They explained when I'd get a dash alert and what to expect from there. Here's what really got me: I had just been to the Audi dealership two weeks earlier for my 40K service. Not a word about the brakes. Reflex caught it, documented it, and walked me through it without me even asking. That's the kind of shop you keep coming back to. read more

Would recommend most folks here, especially if you're serious on maintaining your vehicles for years and high mileage. The Reflex team has been great to work with over the years. They not only provide great service, but great education on how to properly maintain your car in a 4 season environment like NH. The service has improved over the years to include a free loaner car for extended service needs, detailed reports to review work being done, a proper alignment tool for Quattro/AWD systems, and have used their Pre-Purchase Inspection service to boost confidence before making that big purchase. read more

2021 VW Atlas bought new at dealership. Love the car, but it's had some significant driving issues for years. Dealerships have done basic maintenance, but never found/resolved ongoing issues. Took vehicle to Heather and she was upfront about the fact that they go above and beyond minimum requirements on vehicle upkeep. Took my Atlas in and they immediately found multiple significant issues (which luckily I'm just under the warranty limit and should be able to have done at no cost through dealership). In addition to finally getting answers on my vehicle's issues, Heather was kind enough to not charge for the vehicle overview. It's fantastic to have a local 3rd party shop who is upfront, thorough, and fair. read more

I recently took my (new-to-me) Crosstrek for an oil change. It was the car's first visit to Reflex. Any other place would have just done what I asked. Reflex checked 60 (!) different areas and took photos of everything so I could see and they can keep track of things, rather than relying on memory. That's more thorough than my doctor, and they do this every time. If you value your car and want to keep it in excellent condition for a long time, you need to go to Reflex. And Heather is great at communicating, too. read more

Heather and her team are super knowledgeable and efficient. They go the extra mile to make sure your vehicle is safe and working to its maximum potential. read more

I went in for a transmission issue, they charged me $700 just for the diagnostic and told me that i needed to replace my transmission. When I went in person the next day i asked for details on the specifics on what was actually wrong with the transmission. They did not give much information other than the transmission wasn't serviced in a long time and it was "bad". I asked if they could just do a drain and fill for the transmission fluid, quoted me $900 and when i tried to agree, they declined and said "it would be better of to just sell the car". I was then really pissed and just wasted $700 on a second opinion that didn't give me any more information than i already knew. I replaced the transmission fluid and the cv axles myself for $400 and it fixed the issue. Never coming here again. read more

Are you looking for an alternative to the dealership when servicing your VW or Audi? I know I was. A year ago I found Reflex Automotive in Hooksett. Offering top notch service and parts, Reflex Automotive is like having a concierge service for my car- having access to a loaner (short or long term)is really great. Reflex Automotive has provided a thoughtful, long-term approach to making sure that my car is getting the right service at the right time. I drive a 2015 VW Golf and because I jumped around from garage to garage I ended up deferring a lot of basic service. Heather and the team got me back on track and my car runs as great as the day I bought it. As a woman, I love Reflex Automotive and I think I speak for a lot of women who have not necessarily felt respected or taken seriously when having their car serviced. Give Reflex Automotive a try and you will see the difference. read more

Absolute great experience with this mechanic office. Everything is organized and the staff is incredibly knowledgeable about Volkswagen and Audi. They've worked on my MK7 TDI wagon and have always been helpful when telling you why something is wrong and how they'll fix it. read more

total rip off stay far away from heather she is a crook wanted 500 just to look at car and then said i would need to spend 6 K to 8 K a year to keep it up to her standards well took it to a real dealer and got out under 500 so much for going local stay far away crooks read more

The woman who works in the office is very pushy and rude. The prices here are more than the dealership yet they provide no manufacturer backing/warranty support. She tried very, very hard to upsell all sorts of services when according to my VW's service interval, are not due. read more

worse place i have ever seen currently taking them to court over them over charging and gouging to a range that is court level filed complaint with BBB as well worse ownership and facility to gouge their customers I wished someone had warned me on how they operate please stay away so shady read more

NEVER would I Ever recommend this place! This place was a nightmare. They basically want you to rebuild your car so they can price gouge the hell out of you. Very very unscrupulous. My car run's great! They wanted me to spend $3300. On things I didn't even ask to be addressed. They couldn't tell me what the problem was with my parking brake, which is why I went in the first place! Then Heather pulled out all the stops with her ridiculously high pressure sales tactics. Total turn off & Total sham. read more

Heather and her crew do outstanding work. They are thorough and fair. The reason for the 1 star rating is that I do NOT appreciate having the service interval on my vehicle changed without my permission to something other than what I had explicitly stated in out visit. Is this a ploy to get me in the shop more frequently? I don't know. I do know that it was changed by an after-market device and cannot be changed back by the dealer. read more

I have been using Reflex Tuning for a long time. I am on my fourth Audi and the quality of service and level of understanding exceeds any Audi dealer. They provide a detail overview of your cars systems and make recommendations on how to keep your car in great shape. More importantly they stand behind their work with amazing warranty on all work performed. I love that they provide loaner cars. If you love your Audi and want it to last this is the place to bring it for repairs. read more

I wouldn't bring my car there if they offered to do the work for free. My bf and I have an rs5, brought it to have the transmission replaced. It took months, claimed they couldn't find one, then found a used one and wanted over 20k for everything. That was for a used transmission. We went to 4 other shops (one we used in the past for a transmission) and with a NEW transmission, cost with less than 14k. We drove the car in, they ripped apart the transmission and demanded over 4k for that for us to get the car back we refused to pay that inflated cost. For over 4k we can have the car ripped apart and towed out, we drove the car in. We have a warranty Co paying 14k of the cost, they wanted an extra 6k+ for their pocket. Asked for a breakdown of the bill, nothing is itemized, basically an over 20k dollar tab. So shady, disgusting. Do not bring anything to them. Also claimed car needed new pads and rotors, when brakes don't make a noise, sensor not indicating they're worn, rotors are nice and shiny, brake pads thick. They're such a rip off, avoid. I'd give no stars if I could. read more

Great shop. Audi and VW is their thing but they can do it all. Good warranties. Nice staff. Owner is first class. Very clean facilities. I've worked with Heather for a while now and you can trust this business. Highly recommended for automotive service and repair needs. Give them a try. read more

Time and again, Reflex delivers excellence. I can't say enough great things about this place. I've taken my 07 Audi A6 here for years and always had great service and guidance. Heather's knowledge and advice is always spot on! Recently, the car is now 1800 miles away and a shop suggested replacing the engine. My first call is to Heather to validate. Based on her suggestion, we had more diagnostic work done because it could be much less of an issue and she was right! Just being there for a customer, even when its not work they're doing, guarantees repeat business from a very loyal customer. Thank you!! read more

I have a 2001 Jetta and I had been looking around Massachusetts for a good reasonable Audi/VW repair shop but had been running into walls. I'd either find someplace that was well known but very expensive, or seemed so busy that i'd get lost in the shuffle and not get the attention for my requests and for my car that i'd want. Then I heard about Reflex Tuning and gave them a try. I have never had this quality of service in both Customer Service and Automotive service anywhere else. They know Audi's and VW's inside and out and were able to diagnosis a few problems I had just by hearing my description or taking a quick look at the car, problems I've had other mechanics spend hours trying to troubleshoot to no avail. They quoted me flat rates for certain jobs that they completed at exactly the hourly rate it would've ended up being. They were extremely reasonable with various service requests and charged me exactly what you'd expect. There's no over-inflating, and there's no bullshit. Their shop is clean and really nice, with a comfortable waiting room. The owners Douglas Pauly and Heather Zaccone are also the sole employees and are probably some of the nicest people i've met. As any VW/Audi owner can tell you, finding a genuinely good & reasonable mechanic for these cars is like finding gold. I'd suggest this place to anyone. read more

I own a 2001 VW Passat and Reflex Tuning is the only place I will let work on my car. The first 3-4 years of owning my vehicle I bounced between VW dealerships and random shops in NH and MA. None of those shops treat me with the respect and honesty that I find when working with Doug & Heather. Luckily I had a friend to recommend Reflex Tuning after a string of bad experiences at other shops about 3 years ago. Reflex has completed everything from a basic oil change, timing belt replacement, and everything in between on my vehicle. l always get a honest answer, fair price and quality work from Reflex. If you have a VW or Audi and are sick of dealing with overpriced repair quotes and shady shops then you need to call Reflex Tuning and they will help you out. I drive all the way from the Boston area to NH because I won't let anyone but Reflex work on my VW. read more

Reflex is hands-down the best automotive experience I have had. Quick story, I bought my 2008 Passat at Audi of Nashua and three months later, it starts to overheat. I took it to the dealer and they replaced the water pump for $750 (warranty covered $650 of it). I am not sure if I needed this as I had the same exact problem (overheating in stopped traffic). When I left the Audi of Nashua they told me I would need the coolant fan replaced soon to the tune of $1200 and it was not under the warranty they sold me. Here is where Reflex comes to the rescue: after a hot day and much undue overheating, I decided to call Reflex. I spoke to Doug and he stated that this problem is common in Jetta's and can very well be just the primary fan. He told me if he had to replace the whole thing it would be $900 but he doubted it was both fans. To make this short it was only one fan and only cost $550. Along with only charging me half of the cost of the stealership, this VW/Audi specialist shop explained everything to me. They also checked the balance of my rim for no additional cost when I inquired about a bent rim. They then found a match for me to order online (I have aftermarket rims and could not find them). Both Doug and Heather work on the cars and run the shop so you are always speaking with the tech! I have read the rave reviews about this shop and even though it is a little out of the way for me, it is worth every second of my time and more! I have referred a friend here a while back based on their reviews when he had a problem and they treated him with the same excellent service. To be honest, I am not a very trusting person but Reflex Tuning will be the only place for all of my V-Dub repairs! read more

I can't say enough about this place. Prices, service, People... amazing!!! When I bought my Audi convertible, they gave me everything that was an issue and what was great about it. I knew I had a great deal when I saw Heather and her team! You can't go wrong here, Compare prices, you'll see!! read more

I will take my Jetta TDI to this place from now on! I had a problem with my driver-side wiper and took it to the dealer. I was told and the printed estimate stated "The wiper transmission is stripped, needs replacement, Cost: $496.00. I also had the "low pressure" light on. I asked them to check my tires. I was told the air pressure was good and that the light wouldn't go off so it was a problem with the sensor, which would need to be replaced. But was assured that the pressure in the tires was good. I declined to have the dealer do the work. I brought the car to Reflex Tuning and they checked the wipers and determined that it was only the wiper arm that was stripped. They fixed it for $75. Oh, and the tire pressure light? They checked it and it was only the cold temperature, they filled the tires and the light went off! I LOVE THIS PLACE!! read more

Heather and her crew run an awesome shop. I have been using them to service my A6 for several years now and they always do the best job. Inspections with photos and detailed estimate. They explain everything so well. Their warranty is great too. (Never has to use it but I think that is why its so good). 183,000 miles and still running strong. Thank you ! read more

I just dropped my 2002 Audi A4. This is the only place in town I trust my baby with. Doug and Heather are like family, their passion for cars is outstanding. I have used them for the last 6 years on 2 of my cars. read more

excellent service, Not your typical shop. Very upscale feeling with a nice waiting area with a TV, Wifi, some beverages, and a nice couch. Went in thinking I had a problem with my rear beam bushings and it turned out to be something very simple and only charged me $20 to check it out. read more

I have been bringing my Cars here for a few years and I have always been treated well as a customer. These guys know their stuff and are great at troubleshooting the vaguely described issues I present them from time to time. Add in the fact that they are reasonably priced compared to dealers and they do not pressure you into work you do not need done, bringing my car here for the foreseeable future is a no brainer. Oh, and the loaner cars they offer, when available, are a nice touch. read more

What a wonderful, tech savvy garage! Emails, with pictures!, of the problem areas and taking the time to review what is critical and what needs to be done later. I have a map to repairing my 2000 beetle and have been treated with courtesy and respect. This is my new repair shop. With them I think I can get my bugbug to 250K. read more

This is, by far, the worst place I have ever brought my vehicle. Their charges are more expensive than a dealership, although they will of course tell you otherwise. As soon as you walk in the shop and see how disheveled and disorganized their shop and waiting room looks you will see my point. They don't respect their facility or their work. If you want subpar work done at exorbitant prices then enjoy. If you are considering this business, stop and go to a dealer. You will end up saving money as crazy as that sounds. I love local companies but this business has no power with warranty and car manufacturers effectively charging you dealership prices with none of the professionalism or power that dealerships can provide. This is a business run by kids and it looks it. read more

I started bringing my 2004 VW Passat to Doug and Heather about 4 years ago simply out of convenience (about a 5 min drive from my apartment), but have continued to bring my car back to them due to the exceptional service they have provided. I know enough about car maintenance to get myself I to trouble, but Heather and Doug never make me feel like I am asking a dumb question, and are willing to answer everything I am concerned about without making me feel like I am imposing. They have done a great job of working with my schedule, and are always very clear about what actually needs to be done. I have gone to many other "VW" shops - including the dealer - and never has a mechanic actually dissuaded me from unnecessary repairs; I really feel like Heather, Doug and the rest of their team has their customers' best interests at heart, and aren't looking to take us to the cleaners via our wallets. I will continue to make the hour drive to Reflex Tuning with this car and any other VW/Audi I own in the future! read more

I called Reflex to work on my Audi A4. They told me to come right over and I did. When I got there and tried my best to explain the problem they acted like they just didn't care. The car was not starting and I explained what I thought it might be, while admitting I know nothing. They went out took a look and told me I was wrong in my suspicions (no problem) and that I would have to bring it back. Handed me the keys and walked away. The car does not start mind you, I went out to try and push start the car myself. Unable to do it I went in to ask for some help with a push. They came out we rolled it down the hill and it did not start. Now I am on the shoulder on bypass-28, and they went back inside. I walk back up the hill and ask if they would give it another try, they said no it was too dangerous. As I walked away they said they could call a tow truck, my dime I assume, I said no thank you. Back down the hill to my car. I was waiting for a friend to come help me when one of them came down to try and start it with the key, again. As he got in there was a guy walking down the road whom I asked to give a push he did and it started right up. I thanked the kind stranger, and drove off. I hope they are not holding their breath for my appointment on Monday, The car is already being fixed for a simple relay problem. read more

Outstanding customer service. Brought my VW Jetta in to have the A/C fixed --- considerably less than the dealership! Heather loaned me vehicle while mine was being serviced so that my day was uninterrupted. Quality business. read more

I have been going to Reflex Tuning for just under 3 years now and I really cannot say anything but great things about this place. Everyone who works there is smart and knowledgeable about Audis/VW. This is my second Audi that I have owned and after awful experiences with the Nashua dealer I am very to happy to have found a great shop that does not try to crush you with their prices. I will continue to buy Audi's because I know I will have people at Reflex to help me out when needed. Recommend all Audi/VW owners to come here and leave the dealer behind. read more

After purchasing a 2000 A8L with 104K on it, I knew there were going to be some issues that needed to be fixed. I brought the car in to have the cam chain adjustment solenoids replaced and it was the start of a great relationship with Reflex. At this point there is no where else I would take my vehicle. I am pretty handy at spinning wrenches and any time I encounter something that is beyond my abilities I bring the vehicle here. Reflex has gone above and beyond all expectations every time I return. Their honesty and openness about the repairs and quality of said repairs is unequaled. Communication gets an A+ and overall I couldn't be happier. The entire staff is professional and knowledgeable. At bare minimum any Audi or Dub owner should consider it a fiscal responsibility to themselves to have their work done at Reflex. Many thanks all! read more

This is the best VW // Audi Repair Shop in New England. They're honest, friendly, fair, and very good at what they do. I've been getting my vehicles fixed here for years, and will continue to do so. read more