Machado brought the used washing machine I bought from them to install it. The hookups and electricity are in my oversized walk in closet. There is also a water heater in there plugged into one half of the singular receptacle. He plugged the washer into the other half of the receptacle and it fried the circuit in the washer. Only THEN did he go to his truck and get his voltage tester. He checked it and said, "That plug is 220. We'll get it fixed as cheap as we can so it won't cost YOU too much." He never called with an estimate. Two days later he called me and said, "We fixed it. You owe us $300.00 more." Really? I just paid $417.00 for the washer I never got to use. BUT, now it was going to cost me $717.00. And, I said, "How am I responsible?" He said, "Because the power was 220". I said, "I didn't know that and I didn't plug it in. So, I went to look at the water heater and on the front it says it's 220. He could have seen that too. So, tell me- how was all this my fault? So, I did some simple math and decided to buy a used washer on Marketplace for $150.00 instead of paying them $300.00 to fix the one I paid $417.00 for - that I never got to use because they fried it. And now they get to keep the washer I paid them $417.00 for. So, I saved $150.00 by buying another washer for $150.00 rather than pay them another $300.00 for them to fix the one I bought from them that they fried. So, the whole fiasco cost ME $417.00 plus another $150.00 washer I didn't buy from them is a total of $567.00. If I'd have paid them to fix the washer they fried that I paid $417.00 for + $300.00 more for them to repair it because they fried it - it would have cost me a total of $717.00. Aren't they a great appliance sales business? And they can keep the washer I paid $417.00 for - that THEY fried and then fixed - and sell it again for $417.00. That PLUS the $417.00 I paid for the same one that I never got to use because they fried it. That's $834.00 profit for them minus the $300.00 to fix the one they sold me that THEY fried 1/2 hour later. If it DID cost them $300 to fix it - they'll still make $534.00 all told. Their total monetary profit is $534.00. My loss is $417.00 for nothing, plus a $150.00 washer that I didn't buy from them is a total profit of $567.00 for ME. Even though it was THEIR mistake - They just insisted it was mine. I didn't plug it into 220 and fry it. THEY did. That's what I call running an honest business. Should I thank them? NO. And, I WON'T....See, I live off of Social Security money because I'm Permanently Disabled for the rest of my life. So, essentially - they profited off of extorting money from a crippled Senior Citizen who had zero culpability in this exercise in stupidity... read more
