I really don't like to give poor reviews. But I need to do that today. The Stitchery on Regal is the minimized shop formerly operating as Regal Fabrics and Gifts. I was interested in the long arm quilting service. I looked into the shop first before bringing 3 quilt tops in. The shop is filled with many many custom quilted and embroidered quilts which are lovely. However, they were not quilted by the owner of this shop on her machine. Pretty display, but misleading. I should have paid attention to that detail. When I received my 3 quilts, I was pretty devastated by one of them and very disappointed in the other two. The one had quilting that overlapped and also butted up against the previous row. The backing had a rather large area that was very buckled. I had to hand stitch those down. The large buckles were 9" and 10" long respectively. Plus 4 other areas with 4-5" buckles. A substantial mess and undertaking to try to make this quilt usable. Another quilt had cuddle backing that another master quilter said had been stretched slightly during quilting which resulted in a puffy top. (Once the quilt is removed from the bars, the backing goes back [i.e. shrinks] to its original size which causes the top to puff between the quilting stitches.) The owner tried to say it was my fault because my seams weren't straight and the top wasn't flat. Both untrue as I am a longtime quilter and a confessed perfectionist and I have NEVER had this issue with a quilt in over 20 years. All the quilts had the excess fabric & batting trimmed. Unfortunately she trimmed into the quilt top. Not a lot, but changed the edge enough on a borderless quilt that points were buried in the binding. Big no no for me. I'm giving her 2 stars instead of 1 star because she did refund me the amount I paid for the actual stitching only on all 3 quilts. A more conscientious owner would have refunded the entire amount paid. All fellow quilters know the amount of money, time, love, perfection, and sometimes agony that goes into every precious quilt top. Machine quilters are not all equal! There are lovely machine quilters out there that devote their time and expertise to give you a final product worthy of all the effort you poured into the top. Heartbeat Quilting is one. Just sayin' !! read more

I have been coming here for a few months and now believe I should NOT have based my previous 5-star review off a quick first visit. Subsequent shopping trips have not been pleasant, and I'm just sick of the uppity attitudes here. Even though I consistently make pretty decent purchases, I was recenot treated well at all. Rude, short words and a hurry up and get out attitude. Icy, really, and by (someone I believe to be the owner?) at that. I really don't understand this treatment, but I'm honestly not going to worry about it. I just won't be back to shop and will gladly take my business elsewhere. Likely online or just a few more minutes up the road in Spokane Valley. I also recently had two quilts quilted using their new longarm service, and found a lot of horrible mistakes on both the back and front of these quilts (that are gifts). Please see attached photos. These are obviously not able to be redone. Their machine quilting experience is obviously too new to be decent. Last time I was in the shop, the computerized machine was sewing along unmonitored on autopilot. So very likely personal attention to detail is not on their priority list. Sad when working with handmade items that mean so much to the people bringing them in and trusting them to take the utmost care and respect. For a shop that never seems to have anyone else shopping in there every time I visit, they sure aren't winning any repeat customers treating customers or their beautiful handmade work so carelessly. Very disappointing and honestly? Very irresponsible. read more

Regal Fabrics and Gifts - Horrible longarm "quilting". The integrity of this quilt is now ruined, unfortunately. - Fabric Stores Near Me - Spokane, Washington

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Irene and team have done beautiful quilting for my projects. Very satisfied and her customer focus is amazing!

I had a very disappointing experience with this shop. The owner/employee was very unfriendly, confrontational and rude to my two year old daughter who was looking at a fabric purse used as a sample for classes. We weren't harming the sample in any way. I was shocked at her bluntly unfriendly nature and lack of customer service. As an avid quilter, I find it unfortunate that this shop lacks basic courtesy and sales skills. **** Hi Irene, Thanks for your polite response. I greatly respect your dedication to your shop, but I don't appreciate the misrepresentation of what happened. We hold a deep respect for the work of other people, and were specifically careful with this item and made sure it never touched the floor. Perhaps it was dusty from the shops lack of cleaning? Nobody was in the shop while we were there, so I'm not sure what "customers" you're referring to. Please don't pin your poor behavior on an innocent child. read more

I love this store! Their prices are very reasonable, and they have tons of sales! Irene and her staff are so knowledgeable, and friendly. They're always more than helpful with any questions on my current projects. read more

No masks on anyone in the store including the workers. Spokane is suffering under the strain of the high COVID numbers. Apparently they have no regard for their customers or the health care workers who have been on the front lines for the past 2 years. Sadly I won't be crossing their threshold ever again and I will spread the word that they aren't following the state mandate. read more

We were in town for a quilt show and visited numerous quilt shops, and this is the only shop we came back to for a second visit! Regal Fabric and Gifts has the most beautiful and unique fabrics that you don't find elsewhere. Great selection for both beginner quilters and advanced! Wish I lived closer so I could take their classes!! Irene and her staff are sooooo helpful! Love this shop!!! read more

Whenever I am looking for that special fabric or a unique gift, I like to drop by Regal Fabrics. I love their batiks and just purchased the latest Quilt Shop Navigator from them, just in time for a quilt hop road trip! Friendly, personal advice for my quilting projects makes Regal Fabrics one of my favorite quilt shops. Thank you, Irene. read more

This is a fantastic shop! My daughter has been taking lessons here and we could not be happier. We had a poor experience at a previous "sewing class", and it was very negative. I am so thrilled we found Jean and Irene. Sewing is fun again! She is learning projects from start to finish and retaining what she learns! read more

While on a much anticipated trip from MT through WA, I stopped at this quilt shop in the afternoon of Saturday, Aug 6th. I was SO disappointed. There was no greeting when I walked in the door from the gal working at the check-out counter about 10 feet from the door; no one throughout the store to ask if they could help me; no one even knew I was there, although the 3 employees were walking all around me. What a disappointment. As I left, no one thanked me for coming, or even acknowledged that I'd been there for over 10 minutes. Wake up, owner! Your employees are running your customers off with no sales. read more

I have been a quilter forever and have been in a gazillion quilt shops around the country. Loved this store and how helpful they were. I bought a kit and Irene gave me some great tips and pointers so that when I made it I would not have any glitches. She did not have to do that but took the time to reach out. Everything is displayed so nicely. I don't live in Spokane anymore but I hit this shop every time I am in town!! read more