Chantell was awesome with helping me select pieces for my new home!! She worked great with my mom and I to make selections, and understand the finance options. Highly recommend working with her for any furniture choices! read more

I was assisting my sister find a dinning room set. After some very unsuccessful tries elsewhere, we ended up at a very unlikely place, Regency Furniture. The showroom is enormous! I'm talking furniture for days. Bedroom sets, dinning sets, living room sets, and accessories everywhere. We were promptly greeted by J'Aynna and she assisted us throughout the process. Later on, we were also assisted by Robert. I think that's his name, he's a manager in training. Even the woman at the front desk was a joy to be around. The customer service we received was absolutely stellar. They answered all questions and went above and beyond. Very friendly and helpful! She decided on a quality set and we were out the door. The process was quick and effortless. I was also impressed that the delivery date had a quick turnaround time, so she should receive the furniture in the next week or so. A great reasonably priced furniture option for purchase. read more

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Rico was amazing. Came out to greet us at the door and was very friendly. Took care of us with our purchase. Thanks Rico.

On Friday (2/28/25) I wrote this complaint. Good Afternoon, I purchased 19 items from Regency Furniture on 2/14 and 2/15. I was in the process of purchasing a new home. On Invoice #422500296 the sleeper sofa and my bedroom suite was scheduled to be delivered on 2/26/2025. The delivery drivers convinced me to take possession of the full bedroom suite since the couch couldn't fit in the basement so that I could be refunded. Please note that the drivers did not try the back basement entrance. They only tried the front. I took possession of the bedroom set and immediately called the store. My sales person convinced me to come back in for reselection that evening. I did and although nothing was in stock, 3 different salesmen searched online for availability of a better sized sleeper sofa. When they couldn't find anything, I proceeded to the cashier for a refund. She explained that the manager had left and she couldn't process it without him. She further explained that it would have to be restocked and appear in their system and to come back Friday. I am now in the store and the manager DERRICK first tells me that he can't do a refund at all. When I threatened to let my American Express holder take over for unreceived goods, he then starts talking about a restock fee. I then question the part of my ticket regarding my service plan for this item. He claims that there are no charges to be refunded regarding this. The manager Derrick also accused me of not giving them the opportunity to correct the issue. Luckily my sales person was standing there to attest to me calling and coming in trying to find another product the same night. I was clear about when I needed delivery because of house guests coming in town. Lastly, please note that I still don't have my dining room set from Regency yet. I am disturbed that the manager is trying to hold on to my funds instead of establishing a long term relationship. He actually said that corporate has to approve my refund. As of today, 3/6/25, $53 is still owed to me as it was processed as a pre authorization, not a refund. And I still haven't heard from the untruthful manager who stated that he would be sending a request to corporate regarding my issue with the restocking fee to see what could be done. Note; the email addresses posted to voice concerns, that sit on the counter of the store DO NOT WORK. read more

Rico in Capital Heights is fantastic knowledgeable and friendly. Made buying something easy matter of fact no pressure but easy going.

worst customer service I've ever dealt with. passes the blame for missed delivery to other parties and failed to acknowledge that we gave them an 8 hour window in the day that our loading dock would accept deliveries and they still missed it. continues to change and push back the delivery time throughout the delivery day. we still haven't gotten our couch and will opt to get a refund and seek furniture elsewhere. they won't answer your call or call you back as they promise. not dependable and not worth dealing with them. don't buy at Ashley furniture, the tell you what you want to hear and this silly company drops the ball. read more

I would give 0 stars if I could. I had the displeasure of working with Adrianne and Damien when my items were partially delivered. I spoke with Adrianne the same day of delivery. She assured me she'd look into the issue once the truck returned. She did not. I called again and she then told me the warehouse was closed on Sundays and Mondays and that I should call again on Tuesday. There was still no update but she stated she would look into the issue. I received no followup call that week or the following week. Any time I called, Damien would inform me that she couldn't come to the phone. I finally called again today and Damien informed me that the system has been updated to reflect that all of my items were delivered. This is absolutely false. I'm still missing the bed that I paid for. Please spare yourself the trouble and just shop somewhere else. read more

I'd like to extend my sincere thanks to Marlow for the exceptional customer service experience at Regency Furniture. Your willingness to come in on your day off to personally assist me did not go unnoticed and speaks volumes about your dedication and professionalism. You went above and beyond to ensure I found exactly what I was looking for, and your patience, product knowledge, and genuine care made the entire process seamless and enjoyable. Employees like you make a lasting impression and are a true asset to the Regency team. Thank you again for your outstanding service. read more

Service was amazing with Chantell, Derrick, and all the staff at Regency Furniture which is number one! The quality and affordability of the the selection is second to none! Kind and friendly staff was also outstanding! Thank you Regency Furniture for everything! read more

Ashlee Hawkins at Upper Marlboro store went the extra mile to help me find what I was looking for. Great customer service!

Welp... I was wrong. This wasn't the one. Not at all. This furniture is so cheaply made that apparently it's not even worth repairing. And the 5-year "warranty" I have covers random things like cigarette burns and 'scratches that penetrate the wood surface' (whatever that means), but not normal wear and tear ...and definitely not issues with the structural integrity of this cheaply made piece of junk. I've been on business travel almost every week for most of the 19 months I've had this couch and haven't really able to spend much time on it until quarantine. In those short few months, I have experienced a significant 'loss of resiliency' in the couch (translation: the middle cushion is sinking because the trampoline-like 'base' that the cushions rest on was not properly or securely attached to the frame, and has been gradually ripping away from the frame causing it to sink). I've called the store numerous times, but no one ever answers the phone. I finally ended up going up to the store, only to be told that I needed to contact the company that handles the warranty. The warranty company told me that 'loss of resiliency' (their term, not mine) is not covered under the warranty and gave me the number to a local furniture repair company who came out to take a look and quickly determined that it would be cheaper and better for me to just buy a new sofa. I've tried emailing Regency's customer service department, but I've gotten no response. It seems that after they get their money, they could care less about customer satisfaction. So much for repeat business... read more

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My experience was very good. I'm big on good customer service & they exceeded my expectations. I'm a repeat customer so I must be pleased. Price was great as well. Demetrius, my salesman wasn't pushy & he gave me time to think. I had to ask about the total breakdown because we didn't discuss warranty. Adrienne, ofc mgr, was very nice & personable. She even pronounced my last name right. read more

Regency Furniture - Furniture Stores Near Me - Capitol Heights, Maryland

Order furniture in November and I have to keep calling to get updates. Every time I call my order is pushed back a month. This is absolutely ridiculous. The sale rep said 6-8 week and it's been almost 4 months for chairs and an ottoman. If I had known it would take this long I wouldn't have ordered read more

Meech was awesome! He was quick, efficient, and totally got what I wanted. He was super chill and even helped me get a discount. Highly recommend! read more

Unfortunately. the sales man at Regency tried to take advantage of me. Not telling me the true price of items and trying to have me purchased more items than I wanted. He clearly did not know the items and packages in the store. He told me 3 items were a certain price. The third item, I did not want, but only took it because it was part of a deal. When is manager come over and clarified this, he did not tell me. Only because when we started breaking down the total price, was it clear "the math was not mathing." He basically was charging me for the item I was told was part of the package. Then, he told me the 5 year protection plan was fully refundable if not used in 5 years. Not true. Its refundable for store credit. Only learned that I because I read the fine print! Then after this, I still purchased the couches. But when I thought I might have to cancel my purchase, I called customer service to see what the process would be. The call center rep told me I would have to go to the store and they would only be able to issue me store credit for my purchase. Once again, I then reviewed my paperwork and the fine print..low and behold, I'm able to get a full refund if done within 2 days before delivery. I am not impressed with Regency right now, and it not for the fact I really like the couches, I would cancel my purchase all together. So be warned and pay attention when purchasing from them! read more

I'm giving this place 3 stars, but I'm not sure if it requires any stars for real. Jacob, the guy who walked me around, asked me to post a review for his services. He didn't really do shyt but literally walked me around, pointing at things I clearly told him at the very beginning that I didn't want. I didn't receive horrible service, nor have I received good service. I just didn't get like anything and didn't purchase anything. read more

Miesha was happy to help us find the best deal for our table. Great customer service.

Ordered a sofa and it wouldn't fit in the elevator so me and the movers were going back and forth about the price to bring it up stairs and he was very rude fast forward to today I went to get a refund where I was charged a 250 cancelation fee for something I had no control over and also was still charged the 150 moving fee never felt so angry and disheartened by a company in my life please run and don't even look back at these people please! read more

Came in labor day weekend and Joel provided excellent service in assisting us with our bedroom shopping needs. The deal he offered us was of great value and we had a successful shopping experience. read more

Rex has an exceptional personality. His knowledge of the merchandise is on point. We are still in our decision process so if we choose Regency we will be looking for assistance from Rex read more

I went to visit regency furniture in capital height, dc. what a di. I was shown a dinning room set and the price was goo, so I decided to purchase this ite. it was a table with four chairs and a bench for 599.00. the sale cler, keshia was helpful, whi I though. The sign at window at the front of the store said 25% off and free deliver. I checked my receip. I found out they charge me for delivery. I asked why you charging me delivery fee and I was told I have to purchase ov3,000 dollars merchandis, but the advertisement never said that. I want to share with people don't shop at regency furniture at capital heights, dc. they are theifs. and you see on display is totally different what you get I paid a lot of money for four chairs and a table from regency furnitur. they always saying they have reasonable price that's lie. don't shop at regency furniture and don't deal with sale cler, keisha. read more

Isaac was very patient and helpful when we were getting our living room set. Definitely recommend!

So far so good everything was perfect. Joel was a good salesperson and was very knowledgeable. he explained everything in detail and did not cut any corners. Damion excepted the payment and also explained everything in detail to ensure we understood. The customer service was exceptional and everybody was professional. I generally don't leave reviews because I've had bad experiences with furniture stores but this time it exceeded my expectations. I would definitely come back in order furniture from here again. The prices were affordable, you can't beat the value and the quality of the furniture. read more

The Store was good! The delivery date worked for me cause it was an off day. Furniture was delivered in the time frame I was given. The delivery personnel was very pleasant. I am Grateful for the Living Room Sofa & loveseat!! read more

We were looking for a new king bed and basement sofa set. Isaac has impressive customer service, is patient, and is knowledgeable about his job. Highly recommend read more

Went in to purchase a dining room set and found a beautiful one that seated 6 but only came with 4 chairs. After talking with Demetrius, seeing multiple sets before settling in one, he helped me get the set I envisioned as well as adding 2 more chairs for a total of 6 chairs and one marble dining table. It's absolutely beautiful and I can't wait to receive it to my new home in a few weeks. read more

The service was great . I was greeted as soon as I entered the store . Employees were friendly . Was approached immediately as I walked in and was assisted by an employee. read more

Brought the most nicest dining set table!! Excellent customer service!!! Color matching as well! Can't go wrong with it. Check this place out. read more

Sucks!!! Every dept. ordered a sectional in February, salesman said 4-6 weeks, we're now in June and still haven't received all the items. Management is shitty every single person that works there are idiots DO NOT BUY SHIT FROM ANY OF THEIR STORES RIP OFFS. For the price ppl pay it's not worth the headache. read more

Quinlen was very helpful as soon as I entered the store and explained everything I had concerns about thank you

We came it to look for a new sofa. Granted the Sofas available were bigger than what we need but we had an excellent sales representative. Her name was Janai (hopefully I spelled her name correctly). She was courteous & full of information. We saw other items we're interested in eventually purchasing. Hopefully when we return she'll still be there. KEEP UP THE GOOD WORK read more

We had a GREAT experience with Fela at Regency! He was OUTSTANDING. We came in knowing exact what we wanted and he answered all of our questions. Great service! read more

So apparently the best way to get your furniture delivered after numerous delays by this company or ashley furniture is to contact your local news station. A couple had been waiting for furniture since January 2021 and contacted Channel 4 NBC news. Furniture was delivered a week later after Channel 4 news contacted the company. Funny how that worked. So if my couch is delayed again in July maybe i will call Fox 5 News and see what happens. I ordered my couch on 9/7/20. The saga continues. read more

I hate hate hate the fact they this place had what I was looking for.. 1. Don't let them chump you into any warranty or care plan. It's useless and tbh they offer you a store credit in 5 years.... no repeat no one is going back there in 5 years. The quality of the furniture is the same as Cory marlos and Ashley... you get what. You pay for. read more

I wish I never gave these people my business. 1. Ordered furniture the first week of July and did not get it until mid October. Barely any communication on when it was arriving. 2. Disgusting customer service from the corporate office (her name is Sharon). 3. Sold and delivered an incompatible part to my bed, then tried to charge me another $1k for one they said would work. 4. Redid my financing to deduct the incompatible part, never took off the original financing. Credit now shows I have exceeded by 179%, and due to timing, caused me to be declined for a student loan ‍. No response from them yet. Incompetent, uncaring, careless... it has been a horrible experience. read more

Our salesman Mohamed was very nice to us when we initially purchased our bunk bed set on July 16, 2018. However, within two days of our contract I came back in person to conduct a refund because we found a better quality and much less expensive set at Costco. The initial refund to my debt card for the deposit was fine. Unfortunately, somewhere along the line, between Jasmine (the office manager that processed my refund), Regency and Synchrony, the charge was not taken off of my Synchrony account until Sept 17, 2018. At this point my credit has been negatively affected because I now have a balance for furniture I do not even have. When I asked for reimbursement/store credit for the inconvenience of having my credit negatively affected due to their clinical error, I was told that only corporate has the ability to correct any issues and that managers due not have any jurisdiction to assist in satisfying an unhappy customer. Jasmine and David were very short and careless in handling my issue or abating my concerns and David hung up on me. read more

Mitch was awesome! He not only meet the price we asked he beat it by a few coins! Stop by and ask for Mitch! read more

The customer service was excellent, I initially met with Robert the store manager and he was very helpful and assisted me with the furniture I was looking for and gave me a great price. I came back the following day to place the order and met with the Lead salesman, Fela, who was also very professional and courteous. He was able to verify my order and make sure the item was in stock and give me a discount on the 5 year warranty, excellent. He then got me to the cashier, Quandra without delay. She was very helpful in obtaining a quick delivery date and explaining the process. I was in and out of the store in under 40 minutes.... Excellent 5 Star service... read more

I haven't received my furniture yet, but I wanted to write a review on the all around excellent customer service I received at this location. I worked with Esom who walked me and my disabled mother all around the store in search of a dining room set. Also, we had very pleasant interactions with Ms. Banks. I had been to two other furniture stores before coming to Regency; neither store was as warm or as patient, or as nicely layed out as this one. I'm glad I made a purchase here. I'll update once I receive my furniture. read more

The shopping experience was great. The customer service is extremely poor; Sharon and Kelly do not know how to talk to people. We are having issues with a bed we purchased and the customer service representatives we worked with were rude and disrespectful to the point of frustration and anger. They questioned our integrity and lied in their notes. We just wanted our bed fixed, not a replacement. The response from Kelly via Sharon was "we aren't sending anyone out there again if y'all are having issues that's on y'all. We can send you some screws but we don't even have to do that. Period." Mind you, the person they sent out said we needed a replacement because it was put together incorrectly and anyone who buys things that need assembly knows that poor workmanship doesn't always reveal itself right away. We didn't realize how jacked up the bed was until we started having issues with it but apparently (according to Sharon) that is our fault for not looking for mistakes the day it was built. Lastly, when I asked for a copy the 1-year store warranty that they are claiming is voided I was told no. So my perception is they say they have a warranty with no intentions of following through. After all of this I looked at BBB and saw that many people had these issues. In summary, if you are going to shop there be cautious. read more