Great accommodations when traveling with a team and needing groups of rooms! This hotel helped us…read moreas we came down from Amarillo for volleyball playoff matches. The breakfast bar is not relegated to a specific dining room off the lobby but is set-up in the lobby each morning. There's ample space where the food sits but dining tables seemed a bit limited. Overall, the room was spacious and comfortable with many amenities (like microwave, fridge, stove top, and full wall of countertop space). This was a great place!

The stay was pretty mundane until the last night of our stay and the headboard of one of my kids…read morebeds fell at around 3am and scared the crap out of myself and my wife. I got up looked around and couldn't tell what it was. My wife noticed at 630 in the morning the headboard was slanted and immediately called the front desk and reported it. Upon receiving our bill they charged us $565, although Assistant General Manager Andrea Collin's only claims $500. The headboard was clearly being held up by cheaper plastic wall anchors. They're claiming we must have been too rough, or bouncing on the bed, none of which is truth. $565 for a headboard being remounted is an absurd price, and screams scam as Hilton HHonors policies are location specific. Until Andrea Collin's is out over there I wouldn't stay, because you will probably be charged with some sort of damage, regardless if it's wear and tear

01/06/2025 After…read morereading the reviews, I was worried that I'd have a bad experience at this hotel, but I did NOT! Upon arrival, I received a warm welcome by Samantha. Check-in was fast and simple. I've never experienced this even at the hotels where I'm a regular. Because of the reviews, I thoroughly inspected my room and didn't find any evidence of insects nor bad smells. I even removed the linen to inspect the mattress. My room and the hotel smelled clean. My room was very clean and although it was freezing outside, I couldn't tell because the room was warm without turning on the heater. Instead, I slept with the AC on. The mattress was extremely comfortable, the pillows were just right, and I got the best sleep I've had in months. The curtains are definitely blackout, major plus! The property was very peaceful. The room is equipped with everything you need for a short term or long term stay. The room has two desk, one that rolls so you're free to position yourself wherever you'd like to work, research, or play games etc. There's nothing like a shower with hot water, most have lukewarm warm if that! The only thing I'd change is the position of the tv. I suggest mounting it on the wall or moving the tv and dresser to the center of the wall. I didn't eat breakfast but it smelled and looked good. Everything went right with my stay, and I'll definitely make another reservation here again. Before leaving, I also gave a positive review to the manager, Lacey. She was very friendly and professional, excellent customer service! Thank you!

I picked this place out based on the reviews. In town for just one night and needed a good place to…read moreget some rest after driving in from Fort Worth, then training the next morning. I was impressed with the cleanliness of the room and the nice breakfast offering.

When in Odessa this is the place to stay. Rooms are clean and well kept. Staff is friendly and…read morehelpful while greeting you with a smile.

Fantastic service during COVID! Face masks required in all public areas and plastic dividers are up…read morebetween you and the the check in/out staff. They also have tables set up to help enforce the 6 foot distance recommendations, which are greatly appreciated. They do not do daily housekeeping at this time to reduce contact between people during COVID and let you know ahead of time. Before checking in, I received a helpful email with all of the changes due to the pandemic. It was really helpful! The staff is really helpful and allowed me to check in as soon as the room was ready without additional fee. I was also able to upgrade to a king studio suite without additional cost because it was available and I'm a Hilton Honors member. It's been a really comfortable stay and I love having the fridge and microwave in my room with the uncertainty of the pandemic. It makes me feel a lot safer to eat here with take out.

Bikes blues and bbq visit. Great breakfast and service. Room was clean and everything worked as…read moreadvertised.

Stinky. Arrived Wed. - bag & black box. The custodial staff left it. Second bag emerged. The whole…read morefloor smells. Front staff informed 3 separate times. Still in hallway Fri.

Pictures say everything you need to know about the standards of this hotel…read more 1. Staff is super friendly. That is the only positive 2. I spoke to front desk and informed them of problem, spoke to front desk again in the morning, called front desk 6 hours later asking for manager to call me. Called 1-800-Hilton and they were unable to get in touch with hotel. I tried to handle this with hotel staff, management and 1-800 number. Zero customer service and no attempt to make things right. This is not a safe hotel in regards to cleanliness or security. Stay away from Hilton and especially this hotel. I have stayed in Motel 6 that are 5 times cleaner, nicer and much better customer service.

I'm Charla Calvin, Stephanie, I assume a manager interviewed me. I Told her if I were to start…read moreworking it would have to be Wednesday or Thursday. Then she asked if I could come in the following day which was Tuesday. Ofcourse I said yes, knowing it wasn't going to be easy since I live 40 miles from the hotel. But I wasn't going to say no, I figured since I told her Wednesday or Thursday, that she would automatically know, Tuesday wasn't going to be easily obtained for me to come in for a trial run. I worked most of Monday night getting money for gas to be at the hilton the following morning at 10, I didn't factor in all the red lights I would catch or that it's on the farthest east side of Odessa. I arrived at 1015. I didn't see her, after waiting for a little bit, I asked from dest to let Stephanie know I was there. At about 1030 she came out to me, in front of a guest she told me how I was 30 min. late and they would be in need of my services. It was a trial, I have so much to offer and wasn't even given a chance. I wasn't 30 min late, and I'm not perfect, I guess she is perfect and only perfect people are hired. Also the day before I had finished filling out some paperwork and Stephanie told me to wait for her, 30 minutes later a different woman came out to me , she was laughing under her breathe while glancing back towards an office and told me to be there the next day. I honestly feel that Stephanie isn't professional at all, and she didn't like me and found it funny to have me come in the next day knowing ,It was possible I would have some difficulty being there at 10. If hired I was going to relocate to Odessa . I hope no one else has to deal with the embarrassment and the intentional inconvenience, that Stephanie gave and did to me . Thank you, Charla Calvin

This 2-Star motel is every bit 2-star, if not 1. I don't believe its a custodian or service staff…read moreissue but more of a maintenance issue. Room 118 was rough. Never felt comfortable taking off my shoes, even in the shower. The room smelled of cigarettes (the lobby smelled of fabuloso) and I only had relief after purchasing a scented wall plug-in. I posted pictures of my room for further proof of maintenance concerns. This place is packed so they're definitely not having any problems with booking guests but the 3.5 star rating was deceiving. Positive notes: quick and efficient check-in, coffee and a cold breakfast available each morning, plenty of clean towels, and new towels were replaced on day 3, the window unit cooled the room well, and cheap ($200 for 3 nights) you get what you pay for. Now I know.

This hotel is very clean,staff is extremely friendly and helpful. They go above and beyond to make…read moreyour stay comfortable and make you feel like your home

Hard not to leave a quick review of this place! Honestly I had a great time here with my family…read moreduring our cross country road trip! We were only here for a short time but check in was real fast and easy we got into our rooms with little to no wait! The rooms were a little outdated but we were only there for a night and didn't bother us overall as they still were very nice compared to the other hotels we stayed during our trip! The pools were very cute but the slide was off when we visited sadly or we definitely would have tried it out! Still took a tiny dip in the pool and it was nice ! The breakfast was okay but honestly they're are some very awesome food places around the area and I'd definitely recommend them over eating breakfast here but that's because I'm picky overall we had some really great fun here!

This Best Western Plus. Was one of the best hotels I've stayed at. The staff were so friendly and…read morewelcoming. I absolutely love this place. I'm here now and the lady at the front deserves a raise. She is so nice. When I come to Odessa I will only stay at this Hotel. Thank you staff!!!!! Oops forgot to mention the rooms are super clean smell fresh as soon as I put my head down on the pillow I was out. Wow!!!!!

Overall, I like the location. The only thing I did not like was the fact that you had to pay for…read morebreakfast and you couldn't order breakfast until 6 AM, my TV did not work the whole time during my stay and neither did the Internet, but I like the location because close to lots of places to go eat close to gas stations and not as busy as the Midland hotels are, the staff was friendly. I will definitely stay here again.

Very quiet and I got a excellent nights sleep Front desk was very very nice and Friendly!read more