This is a very nice facility and office. Unfortunately, we hope to switch doctors next year and to…read moreNorton Commons as it continues to get more difficult to travel around downtown and the Commons will be so much more convenient. We will miss this location.

This is a fantastic Cardiology Practice located conveniently for me in the Governor Square Shopping…read moreCenter in Shelbyville, KY. I should have reviewed it years ago when I was first treated by Dr Dale Senior. I can only guess that I was a patient of his for at least ten years. When he retired the practice stayed the same high caliber office with Dr Alan Brooks taking over the practice. In addition to having an outstanding doctor and nursing staff they also have an APRN that I would not hesitate to make an appointment with. The front office staff also is on top of things and deserves a five star rating. They make registering for your appointment, checking out, and scheduling future appointments a breeze. Thank you to each and everyone of you at this location for courteous and competent experience you continue to have on each contact I have with you.

The re-model immediate care center is beautifully re-done with gray with black hardwood like…read morefloors. The outside is also updated as well. The wait time have improved to see the doctor because it is not as crowded. The doctor still do a good job figuring out your issue is and the whole process run smoothly. The restroom is located in the waiting area. Plenty of spaces to park, so you can't ask for more. This Preston location is open 24 hours a day.

If you're white don't go here. Racist nurses ignore you and make sure everyone else is seen before…read moreyou because you're literally just white. I sat over an hour while people who came in 10-15 minutes after were being seen. Not only that but the lady checking people in ignored me until I politely asked if this was where to check in. She was very short with me and even laughed about my frustration and pain! Never go here.

The staff are lovely but the whole system is completely disorganised and the doctor has a major ego…read moreand is totally inflexible and inhumane in his treatment of patients.

Dr. Woo tried to retire a couple of years ago but his patients were so upset he didn't. That speaks…read morevolumes for the quality of his care and for how much he is loved. I originally went to see him after my kidney cancer surgery but my kidney was doing well and I didn't need him. It's not doing as well now and I've returned. I hope he and his nurse practitioners have luck getting to the bottom of it.

My workstation for the better part of a week. I didn't get to see all of this complex, but I did…read moreget to see a lot. I know, that sounds weird, but most VA hospitals kind of run and look similar. Entering the grounds is fairly simple. However, the tricky part here is finding a close enough parking spot without having to walk a mile. The parking overall is a mess, but what makes it worse is how the lots are set up and how many one ways there are within each parking area. Each day that I arrived here, I would drive around ten to twenty minutes until I found an actually spot within a decent walking distance. There are two entrances here, East and West. Most people seem to park near and enter at the West entrance. Something to keep in mind, if you use the entrance you are entering on the basement level. But that's if you are here to visit the main building as there are many outlying buildings that I have no idea what is in them. In the main building you can get wherever you need and if you do not know where you are going, you can stop by the information desk and they will direct you to where you need to be within seconds. This whole place is beautiful. The grounds are amazing and good for walking. But, very soon, a lot of what is here will be transferring to the new facility that is nearly complete. So, if it is like other areas, they will abandon a perfectly good piece of land for "greener" pastures and let this sit to rot. Greener here, means right next to the Interstate.

Parking is miserable but everyone is super friendly. VCS staff very helpful. The employees at all…read morethe clinics go above and beyond.

I don't know anyone that really wants to have surgery. However if you need surgery this is an…read moreexcellent facility to have it at. First the communication pre-surgery is fantastic. I have a number of allergies and medical conditions and was concerned about the surgery. During the week before my scheduled procedure I was able to communicate with the surgeon and her nurse via Baptist MyChart. Each time I posed a question I got an answer within hours. Dr. Bauer went so far as to list all the medications that would be used during the surgery so I could confirm any allergies that may not have been listed ony records. There was also clear communication about prep for surgery, arrival time, parking location, the need for a driver, and post surgical instructions. The day of surgery was also an extremely positive experience. Check in was a breeze. The nurse that was processing me for surgery was very thorough on confirming my medications and allergies. After getting prepped they brought my husband back to join me. He stayed in the same area until I returned from surgery. The actual surgery was outstanding. I had opted to not be sedated or medicated due to medical conditions that it could have had negative affects on. Since I was fully aware of everything that was going on the surgical nurse asked me if I wanted her to stay quiet or give me a blow by blow description of what was occuring. I told her I was nosey and would love the description of what was happening. She said you're not nosey, you're educated. So the nurse in a calm manner told me when I was going to be scrubbed, when I would feel a cold numbing agent, and each step of the procedure. She also told me estimated time left in the procedure, etc. After the procedure I was taken back out and joined my husband in post op. Because I wasn't sedated the recovery time was only about fifteen minutes. We were sent on our way with good verbal and written instructions. I wouldn't hesitate to have any surgery done at Baptist Eastpoint Surgical Center. Definitely a five star experience.

Amazing doctors and amazing. No shortage of nurses here. Everybody was very upbeat and pleasant…read morewith a smile.

I came here because I am aware that my U of L Primary Care doctor will be retiring the first of the…read moreyear. My previous U of L Primary Care doctor retired in the past two years and I found waiting lists for new patient appointments in the Primary Care Field can be at least a year out. Each time I have an appointment with one of my medical specialists I always pose the question "can you recommend a Primary Care doctor?" Several doctors and nurses recommended this practice and. In particular APRN Kaela Turley was recommended. Several months ago my husband and I made the call and got a new patient appointment for him. We had agreed together to evaluate how that appointment went and after the fact make an appointment for me. We were so impressed with the practice, it's location, and APRN Turley that we didn't even leave and discuss the change instead I scheduled a new patient appointment on the way out. I have now seen the APRN several times and each time I know we are at the correct Primary Care Practice! Kayla Turley is knowledgeable, professional, and outshines some doctors I have seen. Bottom line they really care and even will work you in on short notice if they have the time. If they cannot work you in for an immediate need there is a Norton Immediate Care right next door.

I've been a patient here for over a year and just discovered I never wrote a review. How can that…read morebe for such a five star experience! I was referred by a spine surgeon that knew surgery was not an option for me. The doctor that had ordered an MRI of my back said I should NEVER consider spine surgery. When I first arrived at this practice over a year ago the PA Shaun Nicole Wright had reviewed my MRI. After an exam she determined I was definitely a candidate for a spinal injection. Since I have numerous issues with my back she let me choose which area was of highest priority to me for treatment. She warned me that whatever I chose would be the only injection for at least three months. When I indicated lower spine she was a little surprised but then on manual pressure examination she agreed. At the end of the first visit I stopped at the office for surgical scheduling for an SI Injection. After the 1st injection I am sold and have recommended to others to skip major surgery and consider cortisone injections. In the past year I have remained in the kind care of PA Shaun Wright. She herself is fabulous, thorough, and well informed. Last November when I needed a repeat of the SI injection she knew the surgeon was going on maternity leave. While I sat in the exam room she reached out first hand to the surgeon to see if I could be squeaked in. The surgeon, Dr Bauer agreed to do my injection in the office the following week since space in the Surgical Center was not available. Not many doctors would be thar accommodating. I have remained a loyal patient since the beginning and go every three months for reevaluation. The injections are so successful that I can go much longer than the three month required interval. Thanks for a true FIVE STAR EXPERIENCE !

I have been a patient with Baptist Pain Management for several years. I love my Dr and APRN. They…read moreare always so supportive. Today I arrived to my appointment 8 minutes late. I honestly thought my appointment was at 9:30. Turns out my appointment was at 9:20. While checking in I was told that I might not be seen due to being late, to have a seat, and she would check to see if I could still be seen. To my surprise the "15 minute late" policy that I found online is not current. The new policy is "5 minute late". I understand that they are busy and have a schedule to keep up with. My issue is, as a patient, when I have an appointment, a block is scheduled off for me. On average a patient is scheduled for a 15-20 minute block. If I am 8 minutes late, and the next patient is already being seen in my scheduled block, why not see me in their scheduled block?? Not to mention how many times I have sat waiting to be seen way past my scheduled appointment time. If the patient cannot be more than 5 minutes late, then the patient should not have to wait more then 5 minutes past their appointment time to be seen. What's goes for one, goes for all. Yes I should have doubled checked my appointment time. Yes I should have arrived earlier. Yes this was also the first time I have been late for an appointment. My being late is not a habit. It was an honest mistake. Just know DONT BE MORE THAN 5 MINUTES LATE