I have a phone appointment for the one-time death benefit of $255 TODAY at 11 am due to the loss of…read moremy husband. It is now 12:15 pm. NO PHONE CALL. I am on hold waiting to speak with someone at the local Reno SS office. Even though my husband was already getting social security I cannot get survivor benefits until I am 60 which is this August 11th! HORRIBLE COUNTRY WE LIVE IN! Oh yeah, fun fact: my husband was also a VETERAN! Update---I finally got in touch with a live person. They rescheduled me for May 5th. I'm sure there will be an excuse then too when I probably don't get that phone call. Too bad your cushy government jobs aren't an incentive for you to actually show up at your jobs!!! I just can't wait to set up the appt for when I turn 60 this August and file for actual survivor benefits. I'll be lucky to get those next year sometime. Yeah I forgot, even though my veteran husband was already getting social security because I'm 59 I don't matter. Reno social security and social security overall needs to DO BETTER.

Quality/Quantity - What a negative experience!! Worst than all my CA DMV experiences combined, and…read morethroughout my life, I have gone through all the CA DMV challenges! The good news is that the DMV has improved significantly. This Social Security office and department has much to learn. It has been over 15+ years since I have had access to my SS information and benefits. So before making an appointment to come to this office, I amazingly was able to get online access last week, so I suggested for my wife to do the same. And now they locked her out?!?! So after a very long wait and a few tries on the phone to clear her account, it failed. They had us go to the local post office for an in person verification, but it was a different system and can NOT communicate currently with the SS system. What a waste of time. So on the phone again... Made an in person appointment to our local office. Well we thought we did, the lady (that lied) said she did. But when we got there, NO appointment was found. So they gave us a walk in #. After an hour of waiting, we asked the security guard if this was normal. He said no and gave us a few suggestions. While my wife worked on his suggestions, I started asking ALL the people around me how long they have been waiting, up to 4 hours... WHAT!!!! The good news is that we are still very young and will not apply for the benefits any time soon. I hope my wife gets online access years from now.... Atmosphere - Small parking lot, but more than enough spaces for everyone. Small lobby, not enough room for everyone. Clean restrooms. Service - The two security guards were friendly and nice. And also helpful. The rest of the employees were stressed out! Understaffed, overworked, and probably underpaid. Price - Decades of payroll contributions!!!!!!! And only get to hear from the media that benefits keep getting pushed out later with less $$. Owner Comment - What a broken system. Please get with the times.

I've had several okay interactions with Washoe County Sheriff's Office "WCSO" over the years at…read moreeach years National Championship Air Races and Sun Valley Nevada Annual Veterans Appreciation Breakfast https://www.yelp.com/biz/sun-valley-neighborhood-center-sun-valley. At one or the other I've met the elected Sheriff, several sworn Deputies, several volunteer Reserve Deputies, and several administrative staff. Their Press Releases on their website are well-written (FAR better than Reno PD or Sparks PD press releases). I have no complaints. Make us to choose the harder right instead of the easier wrong, and never to be content with a half truth when the whole can be won. WCSO has stepped up to help out Veterans. WCSO is now on the front lines of fighting to reduce the staggering and horrifying number of Veterans who daily succumb to suicide at the rate of more than twice that of non-Veterans. In 2000, WCSO recognized the special burdens of alienation and terrible toll Veterans carry from their military Service and created Veterans Barracks to house up to 60 male Veterans. Program includes the addition of Veterans' familiar resources from the US Department of Veterans Affairs and Veterans organizations. WCSO staff works to help Veterans in jail get out of jail and stay out by acknowledging their military Service and building programs centered on Veterans' shared experiences. "The ultimate goal is to reduce recidivism amongst our Veteran population in Washoe County," said Sgt. Andrew Venn, who is part of the Inmate Management Unit at WCSO. "We bring in very specific targeted programming just for those Veterans, so the classes they'll have available, for example, anger management, domestic abuse, substance abuse, and parenting are four major ones." Deputy Shannon Aller, who has a degree in psychology, said "The reason that we're doing that -- not only for us as an agency to track recidivism and see what's working, but to make sure that what we are putting in this unit is what they need." Venn said once he introduced himself as a Veteran to the inmates who are Veterans, "the change was instantaneous. They went from being standoffish and protective of their personal space to unifying under their shared identity as Veterans. The idea of peer support came up almost immediately and that is not something you hear walking around a jail," said Venn. An inmate told Venn, 'We're Veterans first.' WCSO partners with Truckee Meadows Community College to offer education for inmates along with representatives from Reno Job Connect, who visit biweekly to prepare inmates for a job search once released. Since 2020, WCSO have partnered with Northern Nevada State Veterans Home with their 'Operation Gift A Vet'. Some 86 female and male Veterans living at this Veterans Home are asked to write down three things they want for Christmas-- and their wishes are hung on the tree for the WCSO employees to collect and grant. Requests have been for slippers to blankets to compression socks to robes. According to Yelp ratings' definitions, 3 Stars is "Ok". That to me is an acceptable rating of a business that does day in and day out what they are in business to do. WCSO gets another star for their work with Veterans. On Christmas Day in history: 1776, General George Washington and the Continental Army famously crossed the Delaware River. Although the world is full of suffering, it is also full of overcoming it. Christmas Day 1862, a grateful nation showed its appreciation for sacrifices of the US Army and Navy with dinners for some 35,0000 sick and wounded soldiers and sailors in hospitals in and near the nation's capital. President Lincoln and the First Lady attended the event--one of the more extraordinary of its kind during the American Civil War. "Nowhere else in the world than in America," a New York newspaper wrote, "could have been the sight which has made this holiday in Washington remarkable and memorable - spread by the hands of individual benevolence." Elizabeth Smith, wife of Lincoln's Secretary of the Interior, was a driving force behind this Christmas Day event. Financial contributions for the event poured in from individuals, businesses and states. (Indiana contributed $700, and $2,500 was collected in Philadelphia.) Food came from throughout the Union. Pennsylvania and Maryland shipped an "immense amount" of poultry. "Ever-generous" Albany, NY provided 300 turkeys, "cooked and ready to eat." Four carloads of poultry arrived from Chicago. Volunteers served the dinners in military hospital wards that volunteers had lavishly decorated. Christmas Day1896: Lieutenant Commander John Philip Sousa, US Marine Corps and US Navy Veteran, a "rock star" of his era wrote "Stars and Stripes Forever". The iconic song officially became America's National March in 1987.

These people do not offer any mental help or veteran care. In fact they assault veterans. I was…read moresexually assaulted in the booking area. I was threaten with a taser for no reason, I was already being restrained on the floor. I have tried to get my records and video but they refuse. Worse experience of my life. I also believe that I was retaliated against because I told them i was a veteran and believed that all should be treated equal.

How could I like the IRS? Well, I can't speak for the entire organization, but the Reno office is…read morepretty darn great. I had been struggling for weeks to get a previous year's tax transcript which I needed for certain grad school testing bureaus. Online- nada, zip. Phone calls? You've got to be kidding me. A top-notch accountant came through big time and helped me out. All I had to do was mail the form to Fresno (IRS regional office) and in 10 days it was supposed to arrive. Nada, zip...and my deadline was looming. I finally decided that face-to-face was needed and stopped by the Reno office late last week...big crowd but the guard/crowd control officer, who runs a tight ship, saved me a ton of time and energy when she asked what I needed. She told me that the transcript request system was down, all the way to Vegas. So, I returned bright and early Monday morning. Yes, there was a wait, but after an hour or so it was my turn. I was helped by a cordial IRS staffer and had my documents in hand within 5 minutes. Victory! Pro Tips: They open at 8:30 AM but if you want to be first in line, get there before opening time and wait outside. There's a little concrete planter you can sit on. The office is ground level in the big bank building across from District Court on Virginia/Court St. Most lot parking is 30 minutes only so opt for street/metered parking. Bring your quarters; 15 minutes per quarter. Don't bring in drinks or food. Don't cop an attitude, and you will be treated well. Get a number, input your info on the touch pad, and sit down. Quietly. Violators will be called out. No public restrooms so arrive (and stay) dehydrated. Bring a book to occupy yourself. Be smart (unlike me) and don't go to the IRS right before tax season

I needed to get the proper form to request the automatic extension for filing my 2019 Federal Tax…read moreReturn. Living at Lake Tahoe the only IRS office listed was Reno NV about 65 miles away or a 130 round trip. I drove to the location which is the Reno Federal Courthouse. When I asked for the IRS office, The guard directed me to a form rack as apparently there is no actual office. The rack, which was in total disarray, was the only source of information. The Form 4868 was not available and clearly the guard was clueless as to the situation and offered no remedy. How can this be 5 days before the tax filing date on 7/15/20? A half day wasted.

Not friendly or efficient…read more I guess when it is the only place that has the records it is easy to be rude. What I don't understand is the why? It is a county job with benefits, weekends and holidays off, and retirement. Why not just smile and treat the taxpayers that are your customers decently?

I recently had to visit the vital records dept. to pick up a family members birth certificate. I…read morehad gone on my lunch break from work so I was in a hurry. The lady working the counter was so nice to me, she even took the time to show me exactly what was needed for me to fill out the paperwork and give her all my documentation. After completing all the necessary forms I started to walk away thinking I had to come back the next day to pick it up. She called over to me and said she would only be a minute if I want to just stay right there and wait. Within 3 min she called me over and gave me the certificate. I was so impressed with her professionalism and how friendly and helpful she was.

Today I came into the Washoe County Accessor's Office to bring in a very important property tax cap…read moreform, as a brand new homeowner of only 9 months. I was greeted by Canada, who is a Five Star Office Specialist, and she made me feel so happy. It is scary being a new homeowner and we all want to do all of the right things. Canada helped me with her kindness and professional skills, and I turned in my form correctly and on time. Yea me! Thank you again Canada, see you in my future. Well Done. Julie A

Staff are OUTSTANDING. Always assisting and professional in every manner. MAXO Kudos!read more

The new location for the Police department is better located for the public. There is easier access…read moreto parking for local citizens.

Ended up here a few times. Felt cool for the first time in my life. Showed my mugshot to my family…read moreto prove I finally made something of myself and my dad slapped the glasses off my face. They went flying and shattered instantly, just like my dreams. I thought for once maybe I'd be accepted but here I am the fool once again. They don't understand how badass and cerebral it is to be a rascal and break the rules. Plus free food! Big barrel chested guys would feed me chips, candy, random matter, etc. Thank you to the cops who apprehended me, you taught me how it feels to be the leather wearing bad boy just like in those buddy cop movies. (For the record I didn't do anything bad. Hooting, hollering etc.)

What a blessing RTC is for the disabled and low income. I don't know how anyone can rate it less…read morethan 5 stars. Yes, there are problems, but they try to fix them. Just an unbelievably generous service. I don't think I could survive without it.

RTC, in theory, provides a very important service. My mom, 89 years old with mild dementia, uses…read morethis service. She goes from Glenda Care Group Home to More to Life senior activity center. Pretty simple task right, pick her up, drop her off and return her to Glenda Care. Well, since she's been using Access it's been a huge hassle. The drivers get lost, can't find the facility. Not a big deal because usually everything works out. Until today, April 30. I received a call from More to Life saying the Access driver called them letting them know my mom lost her purse and keys and couldn't get into her house. Remember, my mom lives in a Group Home. I started to get nervous and called Glenda Care at 4:28pm. They told me my mom has not arrived yet. I then became really nervous. So I called Access to find out "where is my mom". The person who answered the phone (didn't get his name) was a very rude, unprofessional and uncaring institutionalized robot. He actually laughed at the fact that no one knew where my mom was. Yes, he got my blood boiling. I told him this is not a laughing matter, reminded him my mom is almost 90 years old and has mild dementia. He told me she was dropped off at her house at 3:30pm (?). I told him she doesn't live in a house, she lives in a Group Home. He told me that a Group Home is a house. Yes, blood continuing to boil. He put me on holed. At that time my mom called me, 4:35pm, and told me she was at Glenda Care. I spoke with a caregiver to confirm. What a relief. When the Access robot came back on the phone I told him that my mom is at Glenda Care and asked to speak with his supervisor. I was put on hold until a recording came on and said the that person is unavailable. Well, that's story. Goodbye Access. I was going to visit the Access office but decided it's not worth my time. I'll just write a Yelp review. As I said earlier, Access does provide a very important set and if you decide to use it, I hope you have more patience than I do.

I'm halfway between the guy who said "This was way easier than the DMV" and my own opinion of "Why…read moreis this just as hard as the DMV?" Truth be told, for most things it's a lot easier, but apparently registering a boat with a motor of any kind requires nearly an act of Congress. Earlier this year I bought two plastic layout boats that had mounts for an electric trolling motor. I could use the boat with or without that motor, but of course the plan is to motorize them at some point. For that reason, I had to pull these plastic floating rectangles you slide into down to NDOW for an "inspection", which was nothing more than them looking at the boats, which I assume was to make sure they're actually boats, match numbers on a certificate of origin and taking a photo for the record. Prior to doing this I went to NDOW with all my paperwork to find out what I needed to do to get these registered. I laid it all out on the table and showed the woman what I had and was told I needed to bring them for an inspection along with the certificate of origin the seller provided me and we could get it all done. The reason for three stars is because after following those instructions I was told my paperwork wasn't sufficient. See because the paperwork was in the name of the seller, they would not accept that I owned the boats. Even though I had every piece of paper provided by the manufacturer and the title to the very trailer they sat on, it wasn't enough to prove I was the rightful owner. So after all of that, I had to track down the prior owner, bring him a bill of sale form (which they provided), get him to sign it, and then return to NDOW to complete the process. Because these plastic floating rectangles will have a motor on them they needed to be officially inspected, titled, and registered, and this process took me as long as it's gonna take to register the trailer! So if you have a kayak and you want to put a motor on it for any reason, you'll need all that and more. Kinda ridiculous.

I went with a couple of my Nevada cousins to State of Nevada Department of Wildlife for hunting and…read morefishing licenses. They will issue reduced rate hunting and fishing licenses to any Honorably Discharged Veteran who has a Service-connected disability of 50% or more. The customer service, wait time and health protections were all adequate. Their awareness of and support to disabled people were above average. CONDITIONS: The Department shall issue without charge a hunting and / or fishing license, upon satisfactory proof of the requisite facts to any actual bona fide resident of the state of Nevada who has incurred a SERVICE-CONNECTED disability which is considered to be 50 PERCENT or more by the United States Veterans' Affairs and has received upon severance from an honorable discharge or certificate of satisfactory service from the Armed Forces of the United States. RESIDENCY: "Resident" means any person who is a citizen of the United States and who has been actually present in the State of Nevada for 6 months immediately preceding his application and who intends to make Nevada his permanent home. Attach copy of identification dated six months prior to application, which shows current residency. Such proof may include Nevada driver's license, rent receipts, public utilities, employment check stubs or other documents indicating the licensee's name and current address. A previous year's hunting or fishing license is not acceptable proof of residency. HUNTER EDUCATION: Attach copy of certificate of hunter education administered by state or Canadian provincial wildlife management agency if you were born after January 1, 1960 and you are applying for a hunting or combined hunting and fishing license. NRA or military certificates are not acceptable. $ n/c [03] Resident Disabled Veteran Hunting and Fishing $ 3.00 NV Special Use Stamp $ n/c [07] Resident Disabled Veteran Fishing $10.00 Duck Stamp $ n/c [08] Resident Disabled Veteran Hunting $10.00 Trout Stamp $10.00 Second Rod Stamp $10.00 Upland Game Bird Stamp For more information, contact the Nevada Department of Wildlife at (775) 688-1500 in Reno, (702) 486-5127 in Las Vegas, and (775) 738-5332 in Elko. Visit the Nevada Department of Wildlife (NDOW) website at http://www.ndow.org/ for hunting and fishing license information and the NDOW Disabled Veteran application at http://www.ndow.org/uploadedFiles/ndoworg/Content/Forms_and_Resources/disabled-veteran-app-2.pdf .

This review is for COVID-19 TESTING ONLY. I made a 10 an…read moreappt to get tested this morning. I left home around 9:20, stopped at Starbucks (drive-thru) and arrived at the testing site about 10-15 minutes early. The line of cars moved fast and HOLY COW this is an organized process! These folks (Army? Nat'l Guard?) were fast and efficient. I was swabbed inside my nose (10 secs each side) and that was it - I pulled out of the lot at 10:00 and was home by 10:07. To get tested you MUST make an appt. go to https://covid19washoe.com to set a time. If you choose this location, it'd be pretty hard to miss the entrance bc the signage is everywhere. Take I-80 to Wells Ave then turn north on Wells, past the Motel 6 - then you'll see signs guiding you to the entrance (on SUTRO). Stay in your car with all the windows UP. The first checkpoint will take your name. Have your ID ready to go - then hold it up to the window. Second checkpoint they confirm who you are (by DOB) and put a document under your wipers for the next checkpoint where they do the test. You'll blow your nose first, then the person in the ET Spacesuit will swab. Then you're done!

COVID testing sites walk up, people are coughing and sneezing but have everyone waiting in line…read morewith no 6 ft distance, so If you only came to get tested because of work, be careful you might leave with one of the variants, they want us to stay safe but theirs no one out here making sure. Got here to the eagle canyon location at 7:30am , still in line with a about 100 people in front me. Oh yeah theirs only one person testing

I can never get any support from leadership or feedback unless they are upset about something. I…read morecan understand if you're crazy busy but at least call me and tell me what I can do to help.

Is cause of death supposed to be told to the next of kin before being released publicly?read more