First to say, I have banked with Regions Bank since 2001. My local bank was bought out and became a Regions. In the last several years their customer service has become non-existent. Since Covid that now is their excuse, employees working from home, limited hours, etc etc.
My debit card expired because they did Not send one out. I had to drive 30 minutes to a branch, had to have an appointment. No other customer in the bank, when I arrived. Three (3) employees, teller, customer service and one other in office. Call the 800 number for service, wait 10 minutes or more because of "heavier" than normal call volumes. Makes me laugh. the real problem, NOT enough employees to replace no local service. I am now searching for a local bank or cc. read more