I have been a victim of fraudulent and deceptive billing practices by the Regus Management Group. I do not know how to proceed or fight this entity, and I feel like strength in numbers might be the only option. I have spent countless hours and experienced stress dealing with this company. My goal is to hold them accountable for their predatory behavior and prevent other small business owners from enduring the stress that I have. Here are some of my primary complaints: * Unauthorized Mail Forwarding Charges - Nowhere in my agreement is there a mention of mail forwarding, and nowhere did I consent to a $30 mail forwarding charge. When I confronted the office about the unauthorized charges, they responded that the charges 'were not unauthorized' and that they were just 'automatically included'. They credited the charges back, but this happened not once, but several times, even after communicating to the Help Desk that I absolutely did not want any mail forwarding because I don't receive mail there or use the service anyway. * Careless Billing Mistakes - I genuinely believe that Regus makes repeated billing and contractual mistakes with the hopes that they will go unnoticed. They have made so many billing errors I have had to correct that it is difficult to look at my statement and see what is genuinely owed. They have sent contracts with error after error. It took me following up 6 times to have unauthorized charges refunded to my bank account even after the HelpDesk told me it had already been done. * Deceptive Contracts and Billing - There are some things that I accepted as my fault, as shady as Regus is. The whole purpose of renting the virtual office was to use the address for my small business in order to vendor with another organization (I am a speech-language pathologist). After being verbally approved for vendorization, I asked Regus to switch my month-to-month agreement to a 6-month lease. A week after I switched to a 6-month lease, the organization called me back and rescinded my approval because of my Regus business address, claiming that it was not an actual physical location. I accepted at that point that I was stuck in a 6-month lease that would serve me absolutely no purpose whatsoever. I began my 6-month lease in December and was planning to terminate, obviously. When my lease was month-to-month, a 30-day notice was required to terminate the lease of the virtual office. I failed to notice the fine print in the new agreement which states that a 3-month notice is required to terminate any lease longer than 3 months or it will automatically renew. Needless to say, it renewed AND at an increased rate. I received an email on March 1st telling me that my agreement had renewed, and I called them THAT DAY to explain the error. They said there was nothing they could do, even though my current lease didn't even end for another 3 months! I was so angry that I switched locations, which by the way, cost me more to do. During the transfer, they charged me twice at two locations, and then the new location started charging me without my consent for the same types of things. When they transferred me, they put an end date of 10/1/24 on the agreement, and the new location accepted it. When I expressed that I wanted to terminate, they told me my agreement would end on 10/31/24. I explained that I have zero interest in extending, and they said that the current agreement has a typo and that I actually owe through the 31st. There is currently NO agreement signed by me with an end date of October 31st. They refuse to update the termination date, even though the current signed agreement has an end date of October 1st. They said that they will not be able to send me an invoice through October 1st and that if I choose not to pay through the 31st, it will be sent to collections. * Nowhere to File a Complaint - I asked several times for the contact information to file a complaint with the corporate office. They ignored my requests the first several times, and then they told me that my only option is to email the HelpDesk. Initially, I thought that perhaps the corporate office doesn't know these things are happening. However, after reviewing a few court cases and reading 183 1-star reviews on the Better Business Bureau's website, it is clear that this predatory behavior is actually their business model. Major changes need to be made, and I cannot believe that they are able to do these things legally or ethically. read more

The way Regus hires terrible managers and treats customers the worst way possible, we're not surprised that 75 entities connected with Regus filed Chapter 11 bankruptcy in 2020! We had horrible experience with Regus. We signed a long-term lease with Regus and were told that we had an option to upgrade, downgrade or relocate during the lease term. Then Regus changed the terms without our consent and left us no choice but stay with the current plan. Regus has breached the contract. We would NOT sign the contract at the first place if we knew they could change any terms they want without our consent. While we called, emailed and requested in person many times trying to dispute the unfair terms which were never agreed by us when we signed the contract, it took Regus' management team over ONE year to respond. During the dispute, they threatened us that if we didn't pay, they'd forward the balance to a 3rd-party collection agency. So we were forced to leave the auto payment on for all the services Regus failed to provide. In addition, they returned all of our mails without even notifying us. We had the valid auto payment set up with Regus at that time. They said it was our fault that their auto payment didn't deduct the correct invoice amount. They also refused to refund all of the overcharged amount. Regus is the worst company to deal with. It's either their way or NO way. So it's our business decision to either sue them or move on. Walking away from Regus is one of the best business decisions you can make because you do NOT want to waste your valuable time and money dealing with the worst company. read more