It was OK at first. The environment and atmosphere are great. The front desk staff is friendly,…read morealthough fairly useless. They never answer e-mails or texts. I was told I needed approval for my chairs. I e-mailed and texted 2 of them several times. Never got an answer. Finally moved it in when they weren't looking, nobody ever noticed. We hosted a free educational event there. The board rooms were part of my membership. We were compliant with all the rules, we had the exact number of guests allowed, brought all our own equipment, and left it cleaner than we found it. The owner called me aside and said I had an "unauthorized event". I have a confirmation for a reservation. He had one ridiculous thing after another. After I successfully defended myself against each one of his outrages and false accusations, largely from a misinterpreted security video he had been studying, he said we looked through the cabinets. He accused me of touching his wine bottles. What we did was grab some ice (out of a very dirty ice box). He said he "felt robbed," called the cops and cancelled our memberships. I wish I could add the timelapse of the rager I threw! But since I can't picture this...a doctor giving a free informational seminar to patients. He told the cop he was entitled to a $500. For the reservation I made in advance, gave the receptionist all the details of what we would be doing, and is included in my membership.

By far the best coworking space I have ever been to!! From the style, to the staff, to networking…read morewith other members everything is held to the highest standards. I truly enjoy every aspect of the space :)

We needed a temporary office for 1 month and checked out several options. We decided to use Regus…read moreafter meeting with a nice rep and looking at the office space. When we signed the agreement, we told them we only needed the space for one month and they said they'd charge us for two but we would get a refund after the month was up. A few weeks into our renting the space, we received a contract that was to last until the end of the year. We let them know, again, that we only needed space for one month. We received written confirmation letting us know the contract was terminated. The one month is up and not only did we not get the promised refund for the additional month, they charged us for 3 more months! I would not recommend using Regus after our experience and we will be looking at other options should we need temporary office space in the future.

Nice location and very helpful staff but the billing experience here is a disaster. First, they…read morerequire a large downpayment and say you will get it returned in 3 months after leaving. Secondly, they billed me for another month after I had given my notice (and they accepted it- btw, 60 day notice) and getting the money back was a huge hassle. Finally, they slap on a $122 "exit fee" upon termination. Like I said, it's a nice facility and the on-site people are great but the organization itself needs improvement.

Great experience overall utilizing the conference room at Brick & Mortar. It was easy to book the…read morespace online. The location is stunning and so beautifully decorated. There are tons of spaces available for meetings from 1-16 people. The onsite staff was welcoming and helpful. I was able to arrive 15 minutes prior to the start of our booking in order to get the room set up. There are some great amenities to this space. Kombucha, Tala Cold Brew, and Keurig Coffee included, with additional drinks available for purchase. There was a tv, whiteboard, and wet bar included in our conference room. Two criticisms - 1. I wish I would have gotten the map of the space and information about the app for door access as soon as I booked so that I could have communicated with our team earlier, but we managed. 2. The AC in our conference room was not working, and with an 8 person meeting, it got up to 80 degrees in the room. The onsite staff was kind enough to move us to the Collab room, but that room got up to 77 degrees as we finished out our meeting. Here's to hoping that gets fixed! Overall, this was a great space to an offsite meeting and I hope we're able to visit again!

It's mostly about your money…read more I lived here for 3 years and here's my honest feedback. Good Things: 1. Location - close to Metra, Jewel and downtown Arlington Heights. Lot of restaurants to choose from. This is what you're mostly paying for. 2. Quick maintenance - I only faced minor issues with the apartment that was promptly resolved by the maintenance staff. 3. Social events - The management organize events (free pizza, stream big games) for those who want to socialize. Bad Things: 1. Only heating or cooling - The building can only heat or cool, not both. So when the weather is changing, this can be very inconvenient especially if you're working from home. 2. Paper thin walls - You can hear EVERYTHING your neighbor does. I'll leave it at that. 3. Not the most helpful staff - Yes, the staff are friendly but that's unless you have a real problem. My mail got lost twice and the staff did nothing to help. They basically put their hands up saying check with USPS, while USPS said check with your building. Staff said they would ask the mailman and follow up, but nothing like that happened. 4. Moving out charges - I had to relocate for work and broke my lease about 2.5 months early. I did the exact same thing when I relocated from Philly to Arlington Heights 3 years ago. The difference? Hancock took all the rent despite me not being there + a ridiculous cleaning feeing fee. How much did I pay for the other relocation you ask? $0! The rental agency in Philly asked me to find another tenant and would only charge me for the time that the apartment was empty. Fair enough. Hancock offered nothing of the sort, just wanted the money and that's it. I'm ok with paying the rent money because I signed a lease but if they cared even a little bit about their tenants, couldn't they just have taken the cleaning fee from the rent when I wasn't even in the apartment? So yeah, they just want your money. 5. Rent & lease term - Only keeps going up and gets longer. Don't expect any friend prices here.

I spent the last 3 years happily living in this great community. Jill, Dan, and the rest of the…read morestaff are always friendly, helpful, and present. The layouts are fantastic, the neighbors are friendly, and there are too many amenities to count. I was sad I had to move but grateful I chose this community over the others. Do yourself a favor if you are considering downtown Arlington Heights and check this place out!

Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

301 Riverwalk Place is a wonderful place to live for many reasons! From the minute I entered the…read morebuilding I knew this was the perfect place for me to live! Our office manager Darcie and her Team do an amazing job 24/7. The building and property is immaculate, garage parking is available, we have a workout room and beautiful trails to walk on! There are social events where you can meet people that live in the building. The location is perfect whether it's a run to the grocery store, dine out, car wash or need gas. Definitely come check it out!

I lucked out when my husband and I moved into 301 Riverwalk Place. I can't say enough good things…read moreabout this building. So many friendly people of all ages. Darcie manages the building and we couldn't ask for anyone better. The building is immaculate and well kept up. If there is a problem, it is immediately handled. Darcie is caring and always offers to help even when it's not part of her job. Our building backs up to the forest preserves with trails for walking. We also have a workout room and a party room which is available to the tenants. We plan on living here until we can't anymore. Bonnie and David 3/31/26

Our New Home: Beech Pointe Apartments My wife and I just…read moremoved into Beech Pointe Apartments on the first of the month, and right away, we were pleasantly surprised by the warm welcome we received from our neighbors. In just one week, we talked to more people than we had in three years at our old place! The community here is incredibly friendly and diverse, which we absolutely love. Our first impression of the apartment was fantastic. I'm quite observant, so it was clear that whoever repainted the walls and ceiling did an exemplary job. The carpets and appliances were clean, there were no funky smells, and nothing was broken or missing. We were also pleasantly surprised to find nice-sized 4x4x12 storage units in the basement garage for residents to use and a beautiful pond with wildlife in the back, complete with a walk/bike path. The location is perfect! Jewel Osco, Tony's, and Valli Produce supermarkets are right down the street, and the Meineke Recreation Center, where we can do all our fitness activities, is less than half a mile away. We've already added a couple of great restaurants to our list, thanks to Sherri, one of the apartment managers, who recommended them to us. Speaking of staff, Sherri and Elli, who run the office, are fantastic. They are so down-to-earth and all-around nice people who made my wife and I feel very welcome. We also met a couple of members of the maintenance staff, Brian and Jason. Both are very friendly guys and were just in our apartment the other day taking care of two problems: the beginnings of a small hornet's nest outside our bedroom window and a faulty gas burner. They were very professional and came out right away. Overall, we couldn't be happier with our decision to move to Beech Pointe Apartments. The community, the staff, the amenities, and the location have all exceeded our expectations. I have a feeling this is just the first of many positive reviews I'll be writing in the future.

I have stayed here for 1 year in building 150. They have great & helpful staff who are always ready…read moreto help. The apartments are old so not everything would be perfect, perfect so when you move in make sure you note everything down with regards to the condition. I see people not getting a return on their deposits & complaining here though I know 4-5 tenants who lived and moved out & had no complaints. You cannot get a better price & service on an apartment at the heart of Schaumburg downtown. We loved the time we were there. Excellent Staff & support. Only good things to say for the staff and apartment building. Sherry is the Best & if anything get broken or needs service they are quick to get it fixed ! If I ever rent again in Chicago Burbs, this will be the first location I will look for an apartment.

Rented an apartment for 3 months after being displaced by a fire while home was remediated…read more Management was wonderful helping us get the paperwork submitted and move in quickly. Loved the apartment. Loved walking in the area with stores nearby and beautiful scenery. Many activities, pool, exercise area and food trucks. An unpleasant situation was turned into a pleasant experience and I view the stay as a positive!

Deer Park Crossing is a quiet, peaceful, nature-filled community with a beautiful brick exterior…read moreand modern interiors. I believe the complex is new - so the amenities, appliances, flooring, and overall appearance are new and higher end as well. The location is great with many nature trails and shops nearby. It's also close to the Palatine train station and farmer's market. Kate Sandu (asst property manager) is truly a knowledgeable, empathetic, and overall spectacular leasing agent. Redwood should give her a raise - she helped me with everything I needed to move in and renew.