Every REI I've shopped at has been outstanding and the REI in Fairfax too! I love these stores and can't find one issue with them if I tried. Friendly professional staff and they are always willing to help. Being an REI member, I enjoy the yearly REI bucks. They carry a huge line of clothing regardless of age or gender. I particularly like the infant/toddler stuff, my son already has a ton of REI swag. read more

REI - 18 October 2014 @ 8am Attic sale ticket line - Outdoor Gear Near Me - Fairfax, Virginia

I love REI! One of the best outdoor outfitters in the DC area. Newer than the Bailey's Crossroads location. Parking is more available as well though weekends can be tough since the movie theater is there. This location has a climbing wall. read more

Went with my daughter to buy snow pants. This is a very expensive store. I expect a certain level of helpfulness from the staff. Must say that the woman who came over when I had a question was less than helpful. The kids clearance rack had a full bar of union suits. When I asked about their clearance price I was told they were in the wrong spot and not on sale. She then proceeded to walk off with the 2 items I was trying to purchase. I found her to be rude and it really put a damper on the shopping experience. The store should be vigilant about their staffs attitude. read more

The store has good selections of good quality hiking clothing and equipment. The customer service is quite good and friendly. I was a somewhat disappointed that the new member coupon that came in the email was not applicable to all merchandise. read more

I wanted to thank Clara and Gretchen at this REI location. Last weekend I drove to the store with my 2 yr old to return backpacking equipment. My 2 yr old fell asleep in the car so I couldn't leave the car for the returns. I parked in front of the store and Gretchen was great in handling the return while I waited by the car with the napper. You really can't ask for any better customer service than that! read more

I called to ask if REI had a specific item. Susan found the item quickly -- correct size, style, and color. She placed it behind the register for us and we were able to park out front, get in, purchase, and exit quickly. The price was fair and competitive. Susan was very friendly and professional. read more

We buy ALL of our outdoor clothing and sporting equipment through REI Fairfax - GREAT selection and only the best quality. Definitely sign up for the REI membership b/c you get cash back at end of year and it also allows you to be able to return ANYTHING at ANYTIME for ANY REASON - no joke! I had a $200 Arcteryx fleece from last year that started to pill (after mulitple wears) - they took one look at it - said that shouldn't happen to anything Arcteryx and gave me a new one! Really great customer service read more

Welcome to an outdoorsman's retail wet dream. My credit score regrets that I live so close to several REI's. Awesome selection of gear for every outdoor activity imaginable. The lifetime REI membership is a no brainer. Not only does it pay for itself if you plan on spending more than $200, but from my friends experience their return policy is amazing: return anything anytime if you are not satisfied. I have yet to test the return policy but from several store visits I witnessed very friendly and knowledgeable customer service. Mr. Visa and I shall return! read more

Called and got Travis on the phone. He went and made sure he had my size in stock. When I arrived he remembered what I was looking to purchase. He was waiting on 4 customers simultaneously. He found the right Insole for me for my ski boots and made sure they fit. He also instructed me how to adjust them and mold them to my foot. All this while keeping the other customers served and answering a multitude of random questions on footwear. The service was nothing short of outstanding and he was ver y knowledgeable of the stock. Really a GREAT experience. Checkout was fast friendly and efficient and they found my membership number very quickly Even though I didn't have it. read more

Wow! I was very pleasantly surprised by this place. My friends inviting me to go hiking and I don't own any of the necessary gear or boots for it. I originally was going to go to Sport Authority but someone recommended REI to me. What a cool place. I honestly had no idea where to begin or what to choose. I found the staff here very helpful, especially Jade. She helped me around the store showing me the different things I would need or may want. I walked out of there feeling extra prepared. I really appreciated the time she took with me and the knowledge she had on the products there. Anyone camping, hiking or doing anything outdoorsy? Come here. read more

It's 10:38 on a Thursday morning and the store at Fairfax Corner has the answering machine on saying they are closed. What? Called the Woodbridge store and it rings off the hook. No one home. Taking my business elsewhere. read more

Dishonest return policy. Brought back a gift ($15), unused, with tags on WITH the gift receipt. REI would only give me store credit, because I didn't have the credit card it was bought with. If you need the credit card it was bought with, whats the point of a gift receipt??? Staff could not explain to me why they would issue a gift receipt if I could not return an item with it, then clicked the "accept transaction" button on the credit card terminal for me before shooing me out the door. Left feeling disgusted that my Mother who bought this gift for me was cheated. Never again. read more

I enjoy REI in general, and I only come to this one for the attic sale. This location is probably the busiest in the area, so they see the highest volume of returns, and this benefits me in that I get to pick through these returns once a quarter and pick up some high quality stuff for some really great prices. If you aren't a member and haven't been to an attic sale, let me just say that it is an experience. I was there this morning at 6am and there were at least 40 people lined up in front of me waiting for the sale. The store doesn't open until 10! The nice thing about this location is that they do a group system for entry, and they come out at about 8 to hand out tickets designating what group you are in. This allows for time to go out and get breakfast before the pillaging begins. read more

I was just browsing through this store. Checking it out since we don't have any where I live and I've only ordered from them on line. The staff was very friendly and quick. I would compare this place to Dick's but it's a little more specific that Dick's. Their bike selection quality was just shy of going to a full fledged bike store. read more

Maybe its the day I went in, but I felt like I was treated pretty well. Or maybe its after going to the one on Carlin Springs so often but the service was pretty much what I'd expect (on the other hand I was only here for a half hour or so). Fairly large selection of gear and decent service means I will probably frequent this one much more than the one on Carlin Springs. read more

This store is like 40% bike related gear nowadays, which I'm sure is great if you're a biking kind of guy. My dad's been a member of REI since the late 70s or early 80s, and they know how to treat us right. I picked up a great rain jacket for super cheap, and I was tempted to get more. They didn't have a large watch or GPS selection at all. Also, REI brand gear is now getting pretty expensive so that bums me out. Despite all my griping, there's nothing quite like an outdoor shop, and REI is still king. read more

Most likely you are familiar with REI. I know you may be able to find lower prices on the internet but you cant beat their service and satisfaction guarantee (for member). Membersip is lifelong for 20$ Go do it and be happy!! read more

Went in there today to buy some hiking boots...I'll have to admit I didn't know exactly what I needed. Cheryl in the shoe department helped me out...she was knowledgeable, explained her reasons for recommending the shoes she brought out and was patient with me. My boyfriend and I both left with a new pair of boots. Cheryl works on Friday evenings and Saturdays - I would recommend having her help you if you need some guidance on buying shoes. read more

In my revival of hiking and getting back outdoors, REI still delivers! Everything I was looking for was in stock and reasonably priced.

REI has all levels of outdoor gear from top-notch manufacturers. If you want mid to high-end equipment but don't want to spend so much, check out all the REI brand stuff. From apparel to tents... they have great quality items at very reasonable prices. Their member benefits are amazing too! I've been shopping at REI for almost 20 years and they've never let me down. Every REI store I've been to has had wonderful staff, great customer service. The Fairfax store is no exception. You'll find that their staff is passionate and knowledgeable about the outdoors and outdoor equipment, and as such would be more than happy to help. I've had help picking out bigger ticket items in the camping, climbing, and bike departments, and have always left happy and sure about my purchase. read more

I have been shopping here for the past year or so and love the quality merchandise. The service can be spotty and depends on the person -- some are more interested in helping you than others. To be fair, it probably depends on how busy they are. I do enjoy shopping here. read more

Every time I have visited REI in Fairfax Corner, I have found a great selection of outdoor equipment, supported by knowledgeable and helpful employees. I know that many of them enjoy the outdoors and have personally used the products they sell. I appreciate their opinions. They strike a nice balance between being helpful, but not overly pushy. I have also appreciated the help I received when the item I wanted was not in stock at the store. They have helped me to find items online, and on one occasion, they made several phone calls to find a specific pair of sunglasses at another store (in Colorado). The Colorado store then shipped the sunglasses to me for free. That's great service! For me, the location is also a little more convenient than the Tyson's Corner location, and the parking is close to the store. If I need to go to REI in Virginia, this is my top choice! read more

This is my absolute favorite store to get anything that I may need for the great outdoors. This is a huge store with a wide selection of awesome gear. The employees are also very nice and helpful. Having a membership at REI is a must as you will be granted access to their epic attic sale for used goods for super cheap prices. They also have a return and exchange policy that can't be beat. As a member you also receive a dividend of the money you've spent at the store, so this is very motivating to go shopping here. Besides the clothing and apparel being a bit expensive, the rest of the store is reasonably priced. read more

It is this man's opinion that if you're looking for outdoor equipment and extremely helpful and knowledgable individuals then REI in Fairfax is the place to go. I was looking to gear up for the spring/summer hiking season and being a novice I had really no idea what I needed or had to have. REI had everything I was looking for and have to give a special thanks to Jade in helping me pickup what I needed and things to make my first hiking trip one to remember. She was extremely knowledgable and was really helpful by getting me in the right gear. Who knew that they make clothes that are bug repellant?!? She even got a little stuffed animal for my kids to play with when I was shopping so they wouldn't run all over the place. Thanks REI and I plan on making you the one must stop when I go hiking again. read more

This is only for their MEMBER ONLY Garage Sale weekends! I have been to three separate garage sales at the Fairfax location. The first two times was by pure accident, I had no idea they were going on. I got there both times between 10:30-11:00, where I received a ticket for group 11. Today I got there between 9-9:30 as it was suppose to OPEN at 9. I assumed that I would be in a earlier group... Well technically I was as I got group 10... Ummm, there was like 25 people there in line... Then I heard the REI person (Len) say that group 10 wouldn't be getting in until 11:15 at the earliest and go ahead and leave and come back. Why are you giving tickets or am I getting there early if I don't need to be there at 9? Let alone they never once CHECKED if I was a REI member as it was a REI member ONLY event. Talked to the people who were going in at 10:00 (group 1) and they stated they camped out all night. I am too old and have too much responsibility to be able to do that. I have spent a lot of money at REI recently and taken advantage of their free classes and generally enjoy the store. It was disappointing to me that their garage sales are handled in such a manner. read more

If you are into outdoor equipment or wear, it's hard to avoid this place. Prices are high, but they have high quality products. I usually wait for sales or clearances and great deals sometimes. I've been in this REI more than any their other stores since it's the closest one to my house. Great customer service, never disappointed. read more

My candy shop! This location is awesome. Well stocked with plenty of friendly faces and helping hands. Many times I've been caught wandering around with my hands completely full trying not to fall over and each time an REI rep came to me to hold my stuff at the register. Awesome. Plus just recently I had my online order sent to this store for (free) pickup and needed to add my member number to my purchase - which I didn't have at the time of ordering online. My cashier gladly returned my items and added my member number with a smile and didn't seem frustrated or flustered at all. Even though it took about 10 mins. he didn't even blink at the line of people behind me or make me feel akward taking up a bunch of time. That's service. Another incident was when I couldn't decide between two packs. I ended up choosing one but everything else I was purchasing was on saleI so I couldn't use my 20% off on any of the items. So I ran back to grab the other pack and he informed me that it was already listed at an REI outlet price. Bummer! He must have saw the disappointment on my face and gave me the 20% off the already discounted pack anyways. So I got my daypack (originally listed for $89) for $40 after all the discounts. I prefer REI over HTO mainly over service and the store return policy which is similar to Backcountry's. Lucky to have one so close by! read more

We used to visit this REI store often however in the past three visits they have let us down. We purchased two expensive bikes and a bike carrier the carrier was not available so they ordered it and said it will come in in 3 days. We returned to one of their big sales a week later and made a very large purchase of many items. When we checked out the sales lady handed us 1 large bag I asked twice if everything was in the bag and she snark "of course". When we got home later that night we found that half our items were not in the bag. We spoke to the manager over the phone and miraculously they found all our items. When we returned a few days later to retrieve our purchased items that were not in the original bag David helped me. Warning David is rude obnoxious condescending spoiled underachiever Brat. He insisted that I provide the receipt and a photo ID for the items that was not placed in my bag days earlier. Because of David and the terrible cashier who lied about giving us all our paid items we will not return to the store. read more

I love REI. This store is small for REI. Generally their sales people are very helpful, know their products and give great advice. Boot sales staff are hit or miss. Prices are full retail. But if you are a a member they give you an annual store credit rebate than can be as high as 10%. It's a COOP so it's member owned and doesn't have to answer to stock analysts or corporate raiders. They have periodic sales, which is generally when I buy things. They also have 20% off one item for members a couple of times a year. They service what they sell for items that have lifetime warranties. Keep your sales slips. There are bigger stores including their flagship store in DC near the NOMA metro station. The big box stores have killed off the smaller outdoor stores in the DMV. It's nice to have a customer focused outdoor store as alternative to Dicks and others like them. read more

After leaving the area for a while and then moving back I decided to give this location another try. I'm glad I did since its so close. There seems to be several new personnel working and the customer service the last few times I have been is was excellent. read more

Just had a terrible customer service experience. Bought ski pants as a gift and on the way across country the sales slip got lost. The pants needed to be exchanged for a larger size, the tags were still in tact. They were purchased in Fairfax less than one week before the exchange and exchanged in Lakewood Co. They would not allow the exchange without a slip. I went all the way to Corporate and got the same answer "Unless you are a member, we need a slip" I refuse to pay to shop at an expensive store! We offered to show them the bank statement but they said they had to have the slip, even though the tags were still on. I told them I am not throwing out a 100.00 pair of ski pants. The only reason I gave them a 2 star was the 5th person I talked to, a manager said he will research it. read more

Great items and helpful staff. Gosh help you if you have to do a return during the holidays though--there's no separate customer service line. read more

I've been an REI member for years but have not had need to go to the store much in recent years. I was recently in the market for some trail runners and found a good price online. Called this store and learned they had a few pairs in stock, they offered to hold them before I even asked. Went to the store on a busy day, got the shoes right away, tried them on and got friendly input from the staff, and checked out fast. Got the online deal, the chance to try the shoes before buying, and friendly, responsive service. Thanks REI! read more

a lot stuff for camping and cloth for work out and tool , the employee very friendly and help full