My shifter stopped working right as I was coming up to the shop on the W&OD on my ride home from work yesterday (lucky timing!). I walked in and everyone was welcoming and friendly, and they fixed it right away. Also adjusted a fender. Didn't charge me anything! A+ customer service. Thank you so much! Remember to tip--those guys deserve it read more

The douchbaggery of this place is amazing. I purchased a Trek for my son and they told me the bike would be ready on Tuesday, then Saturday, and the next day they called me to pick it up. Complete cluster from whatever business school these guys graduated from. Nobody really knows what is going on! Once I got the Bike, they pulled a switch and bait on the tires. Put cheaper tires on the bike however swapped them out when I called them out. Never again will I spend a penny in that store. Found a place in Vienna called Spokes which will serve the remainder of my bike purchases. read more

I've stopped at the Bike Lane on the W&OD about half a dozen times during rides in in the last few years and always find the staff and mechanics super helpful and ready to tackle virtually any issue I have with my bike which is actually a recumbent trike that always seems to need a couple of lbs of air in its tires. My riding pal and I went for a charity ride on the trail on a snowy winter day and stopped there -- I was impressed there was anyone there since the weather was so crappy, I skipped the beer but the coffee sure was good and helped take the edge off the inclement weather. When I pulled up and asked if someone could help with pumping the tires, they were friendly and even seemed slightly cheerful about it. I guess that's what you want/need in a people business to succeed around here. Now when I go for a ride and decide which route to take to enter the WO&D, I find I more often than not will take the section they're on and cruise up the bumpy path to the Bike Lane and stop at one of the umbrella'd tables and ask the first person who comes out to greet me if they can help me. Great bike shop, nice, competent technicians, tasty snacks and beverages, plus clean bathrooms down the hall. Highly recommend this place! read more

The Bike Lane - My 'bike' is an HP Velotechnik Gekko-fx. rides good, sits low to the trail, pleasure to ride :) - Bikes Near Me - Reston, Virginia

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I few weeks ago I was riding in a rainy day the W&OD Trail. One of may cages started to fall and I found this small bike shop with beer and coffee, etc... As soon I got in they inmeditale fixed the problem, no charge. In the meantime, I went to the restroom and order a coffee... yummy! Tom worked on the bike and started talking about my bike and the cool colors. The bike was done and I went back to the trail to finish my training. Because of Tom, I new I was going to go back to Bike Lane (beer and coffee, etc... yummy!) for service/maintenace of the bike before my race day. Tom is the man in the service and maintenance area. I have a TT Trek Di2 bike. This is a very delicate and fragile bike when is time to do maintance. With that said, I do not trust too many people when is time to work on it. Tom was very knowledgeable and took his time to fixed the problem and give maintenance on my TT. Also, the Bike Lane Store has a great welcoming crew that help you all the way with all your questions. I appreciated the confidence and the positive vibes when you come in and on the phone. This store was busy busy all day long. If you decide to visit the store for maintance, please ask for Tom and make sure you take your bike for maintance ahead of time. Knowledgeable, friendly and great customer service!!!! I am traveling with my bike tomorrow for the inagural Ironman ib Des Moines. Have a great ride and be safe! Cora read more

I brought my daughters bike in for a gear shift repair. The gear shift housing had exploded and there were wires that got stuck in her chain, causing the chain to fall off. They gave me an on the spot estimate and were able to fix my daughters bike in about 20 min. The cost was very reasonable and my daughter was thrilled to get her bike back so quickly. read more

Review from a mom with a 2.5 yr old in tow - First time visit to the store - EXCELLENT EXPERIENCE I came in on Saturday, and it was my first ever visit to the store. I hadn't biked in years and decided to tow my 27 lb 2.5 yr old in a chariot using our neighbors bike. (it was a great workout and enthused me to want to buy my own bike) I am somewhat fit, but was quite exhausted and hot when I arrived. Despite leaving at 5pm, I arrived at 5:40pm and was promptly greeted by almost every person in the store. The store has a very relaxed, welcoming vibe. (I have worked in retail, F&B for a good part of my life and have always been in a customer service role). Mark was the team member who helped me and my daughter. We needed to get our neighbors bike and chariot tuned, buy helmets, bells, and tire repair kits. My daughter, Madeleine, was fussy and I was tired. Mark made getting what we need not only easy, but personable and caring. Madeleine did not want to try on the helmet, so I bribed her with letting her pick out a Luna bar. Thank goodness they were there! Mark stayed past 6pm to put some air in our tires and help me get Madeleine back in the chariot. We didn't have space for one of the helmets so he kept it at the store and we picked it up the next day. What a stellar customer experience Mark gave us and all the staff were so friendly! I hope Mark gets a bonus :) I am very happy with my purchases and will continue to use Bike Lane for any applicable needs. Thank you! (PS We did return on Sunday with my husband and really enjoyed the brewery and outdoor area.) read more

I stopped in the shop to get a flat tire fixed. While I was there, I asked the technician to look at the rear derailleur that was skipping gears. He was able to quickly diagnose the problem and adjusted the derailleur, so it now works very well. There was only a minimum charge to fix the derailleur, but the repair is priceless. I've always had a good experience any time I get service at this bike shop. I would highly recommend them. read more

Very welcoming environment with new bike sales, an excellent repair shop, and a fun bar with beer, food and coffee. Everyone is very nice and helpful. read more

Ideally located near the W&OD Trail. New outdoor patio after COVID? Clean and new in appearance--including the mechanics bike tools. Strange men with a leaf blower disturbed the ambiance on the return trip, albeit it was after hours. Anyone know who the owner is? D. of R.? Or did he sell? At any rate, the famous bike frame bending device was also on display, which helped restore my bike some years ago. Kudos!! even now for such a heroic effort. read more

The Bike Lane - https://www.jensonusa.com/Park-Tool-FFS-2-Frame-Fork-Straightener-Chrome?loc=usa&pt_source=googleads&pt_medium=cpc&pt_campaign=&pt_keyword=& - Bikes Near Me - Reston, Virginia

I was riding my bike on the W&OD Trail when I got a flat on my back tire on a 98 degree day. This was my first flat way out in the trail and it was HOT! Thankfully, The Bike Lane was close by. I walked in right off the trail in a bit of a panic and they immediately helped me. Michelle took me into the back and showed me how to change the tire and then proceeded to complete some much needed tuneups to ensure I was safe, all free of charge. They simply wanted to help a fellow biker. I was astounded by the level of service, the feeling of instant community, and most importantly the great beer! I'm a fan (and a customer) for life! read more

The Bike Lane - Bikes Near Me - Reston, Virginia

I had my used bike serviced with a tune up a few months ago at the Bike Lane in Reston and they were very thorough in checking details during the busy pandemic year. Just a couple days ago, I heard a whirling noise near my back tire so I called and brought it into the shop today. Tom asked a few questions about the noise and knew right away what the noise was! Wow; he checked it out and fixed a loose part on the back area of the bike (within 5 minutes) so now I am excited to go out on the trails again. Thanks to a five star (awesome) job from Tom and the Bike Lane in Reston!!!!! :-)) read more

Employee to me once I asked to look at their inventory - "I'm sorry we only have high end luxury bikes.. nothing under $1,000". I visited the store yesterday with my sister who's in the market for a bike. We waited outside per the instructions posted and waited for an employee. Once the employee came out we were greeted.. I explained that we wanted to take a look at their inventory. The employee responded "I'm sorry we only have high end luxury bikes.. nothing under $1,000". To which I responded okay and are we not welcome to look at that inventory? He said sure and kind of stumbled on his words; he walked us inside and answered a few of our questions. There was another employee who was much more inviting but he was assisting a couple and had to step away from us. When he left us the first employee circled back. We left without purchasing. With everything going on in the world right now telling someone they can't afford the bikes in your store isn't going to earn their business. He said this aloud in front of other customers that I'm sure he thou could afford the luxury bikes. Update: I was able to purchase a 2021 Trek Checkpoint ALR 5 in Purple Abyss from another Bike Shop who was more than willing to assist me. read more

We came in after a mountain ride and the coffee was spectacular! Service was fantastic. What a dream to have a bike shop that serves rentals, coffee, and beer in the same spot! read more

My sons bike tire had popped on a ride near the shop. We walked in at 1230 and were greeted and directed to the service area were we stood for a while. There was one other customer in the shop and maybe 6-7 employees walking around. The only thing we heard was from the initial greeting, so after standing around without any help, we left. It's convenient location with a bike trail nearby but people there were not very customer focused... oh well, there's more bike shops around and we will just have to carry a spare tube and pump purchased elsewhere. read more

Staff had been super. Got a bike at Christmas & had to take them up on their service offer a couple times & they could not have been better about it. Looks like a good selection for not a huge store. Plus, they have bar - coffee & micro brews w a nice patio setup. read more

Super impressed with my bike fitting, service and shopping experiences at the Reston Bike Lane. As a resident of Burke, I frequently visit and am a raving fan of The Bike Lane (TBL) in Springfield; however, I needed a bike fitting and scheduled an appointment with Bill at the Reston and what a fantastic experience. The Fitting with Bill @ TBL - Reston Bill greeted me as I entered the store (it just worked out that way) and put me immediately at ease. He is knowledgeable, kind, courtesy and explained everything to me in detail. He was open to questions and feedback and was focused on making sure we fit my bike to give me the most comfortable ride possible. We started off discussing how I ride, my personal goals and issues / discomforts I experience when riding. Then we talked about saddles, he examined and tweaked my cleat positioning, checked the saddle position, etc. Bill was thorough and explaining his process as he went along. He spent 40 minutes just transferring knowledge to me about my bike and riding. Then I hopped on and he checked my riding position, angles and leg positioning using computer graphics -- pretty cool and advanced stuff. He made some adjustments to my bike, ordered some parts and will do a follow up check to make sure we got it right. I tried the new saddle out on a 20+ mile ride on Saturday and I didn't realize that biking could be so comfortable. Thanks Bill! The Service Department As a store right off the WO&D, TBL Reston's service department is hopping during the riding months (April - October) they are efficient, organized and top notch pros. It is best to call ahead as they are busy and may not be able to make on the fly adjustments to your bike. But their technical knowledge and expertise are top notch so they are my top choice for needed repairs. The Store The store is clean, well lit and conveniently located off the WO&D. They have bikes galore (mostly Trek) and have a cafe that features coffee and beer for the thirsty cyclist as well as sandwiches and gnoshes for hunger. They carry Bontrager and Terry saddles, bike accessories and cycling clothing. The customer service is excellent, they are available but not pushy or over salesy. They provide honest opinions of products that helped guide me to make good for me selections. Overall, my experience with TBL-Reston was outstanding and I heartily recommend the store, and the bike fitting services. read more

I always have a great experience when I'm at this bike store. Whether it's for bike-related work or questions, buying bike accessories, or having a coffee or a beer, the staff are friendly and knowledgeable. I can count on Vincent to help with a new gadget, or have a friendly chat with Julie or Alex over the coffee/beer bar. I also just learned that the beer they serve is brewed on the premises! It's a great vibe in this bike store that isn't just a bike store. read more

An excellent place to have your bike serviced by the friendly and (&) professional mechanics. There is a large selection of bike stuff and safety gear that you could look over for purchase. The Bike Lane is located not very far from the Washington & Old Dominion bike trail. :) Th read more

Cannot say enough great things about the store and the people that work there. I am by no means an expert cyclist however this place is not pretentious and I actually can say I felt comfortable asking questions and talking to the staff. They were extremely helpful in the purchase and outfitting of two bikes for my daughter to meet the needs of her disability. They also have phenomenal beer. Tom and Vincent you both are gems! read more

I would not recommend using this specific Bike Shop. Sales staff is not knowledgeable nor organized. My wife and I recently started road biking and bought our bikes from the Springfield store. With our purchases we received some store credit that we wanted to apply towards the clipless pedals and shoes. In those couple months The Bike Lane-Reston reopened, which was closer to home. We called ahead on a Sunday afternoon to make sure they would have the time to talk us through the process and received a "no problem, come on down." We walked into the store with our bikes with the expectation we would be walked through this transition to clipless pedals, but instead it was a zoo. There were a few younger sales associates parking people's bikes in the aisle ways. The associate asked by the manager to help us didn't have the knowledge with the basic process of transitioning to the pedals nor was he willing to seek help. The manager did briefly visit us and briefly expressed some metrics that could have been out of Star Wars for all we knew. At this point we figured we would be better off visiting another bike shop. We are extremely patient and understand we would have needed some time with the process, hence calling ahead. Here are a couple ideas to improve the customer service. First, we recommend the management put a process in to declutter the store with customers' bikes. This way people can navigate the store without being blocked or knocking over someone's bike. Second, manage expectations of time and service. We would of happily waited for thirty minutes or come back another day with a "we just got swamped" statement. We understand that and appreciate a busy small business. Moving forward we need to ask ourselves, do we need the credit that bad? We feel we could have been sold the wrong items and given some bad instruction resulting in one of us getting hurt. read more

Very helpful to new customer. Highly recommend. I had a shoe problem. They fixed it quickly and capably. Peter read more

I have been a customer for years. From Springfield to the now closed Reston Town Center location to the now ,right on the WOD, The Bike Lane continues to be the best. The staff at the Bike Lane has helped in my purchases and maintenance of my fleet. With 3 daughters and 5 grandkids it's a fleet. read more

This place is great! Super helpful and knowledgeable. Always enjoy stopping in and they actually serve real espresso!

Let me be 100% clear. I do not own a bike. They make a chamois cream ale that is Bangin! That alone gets 5 stars! My 11 year old loves the place because she says when she gets work done on her bike the staff treats her like she knows what she's talking about. read more

Popped in quickly to ask about help with clips for my shoes. Friendly staff and they added my clips onto my shoes for free. They also serve coffee and house made beer. I'd stop here for sure next time I need bike equipment. Great find. read more

Great service, great product, the staff was very helpful ensuring we had all of our questions answered. We purchased a new bike and I had two other bikes serviced! read more

The best Bike shop in NVA and I have been to them all. I bought 2 bikes from them and will buy another one soon. I have been going to them for years and never had a bad experience. read more

Always a friendly and approachable staff every time I stop in. Ive purchased several items here at mostly fair pricing. Great Sales when they have them. Had my road-bike tuned a few times in their shop as well, always pleased with the work performed. great if you live in the Town Center, or need to hop off the W&OD trail for a quick fix or item when you are out for a ride. read more

Awesome bike shop! Very friendly staff and very knowledgeable. Only bike shop I trust in the area. Also has really good beer and drinking area. Right next to awesome road and MTB trails read more

I've been to this bike shop twice in the past week. As Lynn S. said they only sell Trek brand bikes here. That was ok with me, because that is what I went there looking for. I'm pretty knew to the whole cycling world. I've bikes a kid, but I never knew buying a 'real' bike could be as hard as buying a car! I'd done my research before going into Bike Lane, but they were still very helpful and knowledgeable in helping me find what I was looking for. They initially didn't have the right size in a certain model that I wanted to test at that location, but they were able to get someone to bring it over from their Burke location within two days. I test rode a couple of bikes and they told me I could take it out for however long I wanted. Another LBS I went to previously had a 5ish minute limit... The shop is not very big but it gets the point across. It doesn't look like a warehouse like other LBS I have been to, it's very well lit and very easy on the eyes. Overall good experience, I do plan on purchasing from this location if I do decide to go with the Trek brand... read more

Great bike shop in Reston!! My experience at the Bike Lane in Reston was phenominal!! The salesman, Marc, was extremely knowledgeable and "no pressure". He patiently answered all our questions, even the dumb ones. He encouraged us to take a ride around the parking lot, I hadn't been on a bike for about 10 years, but felt extremely confident as these are very nice to ride, with about 3 minutes of instruction on how they work. I knew absolutely NOTHING about e-bikes, but now I feel like an expert. Both my daughter and I left with an ebike that I absolutely LOVE. Well, we didn't actually leave with both as only one would fit in my daughters SUV and we had no bike rack. Marc offered to stay late so we could take the one bike home and come back for the other. We declined his offer, however, he insisted it was no problem. This was late on a Saturday and he was so graciousl. He saw how excited we were to have our bikes and they are closed on Sunday and Monday's, therefore we were able to get our bikes that day, due to his generous offer. Thank you so much Marc!! read more

Awesome service and super friendly staff, helped me out even when they were supposed to be closed. Can't say enough good things!

Have only used this place for quick repairs and things like that over the years- have never purchased a bike or anything other than snacks - but they are always fast and helpful and the mechanics will explain what they are doing and help you learn. Always a really friendly place, good vibe, and great communication. Well stocked shop, too. They are right off the W&OD trail in Reston so great place to stop for emergency repairs or to pick up whatever you forgot on a long ride. read more