I've never had a bad experience at an REI, and this location was no different. But what stood out today was an associate named Kay in the shoe section. She wasn't helping me specifically, but we were there quite a while so I got to see her interact with a lot of customers and she was amazing! She had a customer who was older, hard of hearing, and English was their second language. She dealt so compassionately and patiently with them. She mirrored the terms they used to make sure they felt understood, and spoke slowly and carefully so they could hear and follow her. She managed a crowded shoe section with ease, keeping track of who arrived when, and giving everyone the attention she needed. She never acted rushed or stressed. I didn't even interact with her, yet she contributed to my good experience! read more

If you're interested in saying no to a credit card 50 times this is the place for you jeez. Like the folks are helpful until it's 10 minutes of credit card talk and you're guilted into listening to the pitch no matter how many times you interrupt to say no I'm not gonna get it. I was hoping they'd have chilled by now but no read more

Great and friendly service. Lots of selection and found a few things to get with my member coupon which I forgot at home but they were able to honor it by looking up my phone number. The few people who helped me were friendly and helpful. Absolutely loved my member rewards recently where I got $550 back for what I had spent this last year, I was able to order so much more stuff I didn't have and could use for tent camping when we need to as we normally RV camp but aren't against tent camping and they had a wonderful selection of tents and all that goes with it and our yearly kickback reward paid for it all. A wonderful member park. Totally with the membership fee and all it includes and the offers you get. I had the most wonder shopping experience in store today and no masks required also:) So glad REI didn't decide you had to have them in their store, I honestly would not have shopped there if so. I wore them during the mask mandate and am so glad they are aligning with the no mandate too and you can wear one if you want to but not required otherwise. read more

Everyone was super helpful from showing me where the footwear dept was to grabbing multiple shoes and sizes. Nice at the checkout too. Good vibes overall. Will be back again. read more

A new backpack was needed for all the hiking planned in and around the gorge, and Chris was a great help. Once I loaded up the pack and cinched up the hip belt, I realized what a difference that makes in carrying a load read more

Hardly anything in stock, and they would *not* shut up about their freaking store credit card that I politely declined multiple times from *three* floor staff. Absolutely depressing what corporate has turned this so-called "Co-op" into, will not be back. read more

I generally love REI, and I really hate to write a poor review, but my experience at this REI was probably the worst I've ever had. I'll preface this by saying the reason for the 2 stars is I was assisted by a very nice associate on the floor who was super friendly and helpful, otherwise it would definitely be 1 star. This is more about my checking out experience. I am hearing-impaired, and rely a lot on lip-reading to help me understand what people are saying, so obviously the pandemic has been difficult for me (and I'm sure for other hearing-impaired people) as far as trying to understand folks wearing masks. I feel bad because I have to ask them to speak up a lot, and it's frankly embarrassing. That being said, the cashier at the Tanasbourne REI the evening of April 1, 2022 was rude to me. Not only was she wearing a mask, it was behind plexiglass, so basically all I heard was muffled mumbling. I asked her to repeat herself multiple times, which I know is probably annoying, but it got to the point where she didn't even bother to repeat herself. She just handed me my purchase and the receipt and didn't even make eye contact. So really, I don't know if this should be directed to that particular employee, or to this REI or both - but please consider you may have customers who are hearing-impaired. As hard as it's been on me, I can only imagine how hard it's been on others who have even more profound hearing loss. I generally love REI because I love the outdoors and I love gear, but this experience was so embarrassing and stressful, I'll likely think twice before coming to REI again - it will definitely not be this one. read more

I've always loved REI. I first became a member back in the 70's when (as I recall) they were a mail order store. Today, I was sweltering because I wore a sweater, and temps in this part of Oregon are warm. REI to the rescue. I got a new Columbia shirt, cashed in my dividends for last year, and I'm back in vacation mode. Thanks REI! read more

REI - Outdoor Gear Near Me - Hillsboro, Oregon

We needed new backpacks for a serious hiking trip, so we decided to go to REI. We were greeted by a really friendly gentleman that helped us and worked with us for quit a long time to find the perfect pack for each of us, I didn't realize how important it was to get the right fit. This mans experience and advice was immeasurable in value to us. Thank you REI! read more

REI - Outdoor Gear Near Me - Hillsboro, Oregon

Don't even think about using the REI bike shop for a repair or tuneup. They are so busy building newly sold bikes that they won't even take a repair or tuneup in. Makes me question their ability to actually do a repair or tuneup when all they do is assemble new bikes. You can train a monkey to assemble a bike. Incredibly disappointing. read more

My partner and I both have road bikes that needed air in the tires. (Our pump busted) So we were debating about bringing them to REI or another bike shop. I assumed REI would cost a lot. We were helped by Andrew in the bike shop and wow! Not only did he fill our tires, but he took the time to put the bike on the mount, explain what our PSI should be at, how to gage it on a pump, and went over what a bike inspection would look like with them. Also- it was completely free because we are members. Needless to say, it's people like Andrew that keep bringing us back to REI. Kindness goes a long way! read more

Just because I'm chunky doesn't mean I don't shop here. I wish they would carry a few more sporty outdoorsy clothes for curvy women ( plus sized if you don't groc that), just sayin'. For that they lose a star. I mean, curvy women like the outdoors too! My daughter has outgrown stride rite shoes, which causes me tremendous misery, that was so freaking easy, but fortunately REI carries her Merrill's ( suede, slip ons, rubber soles, awesome shoes of all goodness) and this time she got purple! She also got another slip on shoe with fur inside and embroidery on top, which she swore she would wear. Well, it's been three weeks and it's all about the Merrill's so far, as usual. Her dad buys sport sandals here, and riding gear, etc. We've bought camping and hiking stuff here too. But this is where my all time favorite hat came from, ti's wool and bright colored. I love it. I'd wear it in the summer if I could... REI is good stuff. We like the member rebate, too. read more

Ok now that I am the outdoorsy NW I need to gear up and find places to walk my dog. So off to REI I go. While not quite the energy of the one in the city, the selection is still good and the staff was very nice. I went in looking for hiking clubs and books and a kind fella spent about 20 mins helping me. I have been a member for over 10 years and while it is a little pricey compared to the internet the quality of service is top notch. read more

REI - REI Hillsboro - Outdoor Gear Near Me - Hillsboro, Oregon

Max with the bike shop was beyond helpful. He not only changed my flat, but walked me through the process so that I feel more confident for when I run into future problems on the road. Thanks Max! read more

Props to the bicycle shop staff!! They went over and beyond to examine and fix my bike. I'm a travel nurse from out of town so getting my main mode of transportation running was essential. I know next to nothing about bikes. Yet Max and the rest took the time to walk me through what they were looking at and were up front about the pricing and wait times. I was ecstatic they were able to fix the problem that day rather than have me come back in the standard 72 hrs for tune ups and repairs. I thought the prices were fair and the process easy. Thanks guys!! read more

This place is a feast to the eyes and brings in happiness just to be there! . Well structured and staff are very helpful. I got to see so many things which didn't even know existed!! read more

Prepare to be asked by EVERY single store employee if you want to sign up for their loyalty program. Come on people, let me shop in peace!!! read more

The Hillsboro, Oregon staff went above and beyond to help me with a problem, and deserve accolades. I had spoken with them twice in May about a hitch bike rack before purchasing it, and they had misinformed me that it was compatible with a 1 1/4" hitch. To make up for this mistake on their part, they offered to replace it with a different (more expensive) rack at the same price. I went from being pretty upset with REI (I had done so much research before purchasing, including the conversation with the REI staff, and was feeling like I'd missed the window to get a rack because so few are available right now due to supply chain issues) to feeling well taken care of. Again, it was the managers at REI Hillsboro store who were so outstanding, and they deserve a lot of kudos for making things right. I also got excellent help with technical questions while in the store after processing the exchange. read more

Came here looking for a hybrid bike. Limited selection of bicycles at this store. Less than 7 on the floor and 30-40 hanging from the ceiling. Unless they have 10 feet tall customers to look at them why would you hang your inventory from the vaulted ceiling? read more

We have been very pleased with the professional service from REI. We have been loyal customers for over 1 year now. Two years ago my daughter bought her first pair of skis and ski boots from REI. Last year my wife bought new skis, boots and poles. We have been extremely pleased with how REI helped us with the fitting and selection of those items and the functional testing of those items. A special thanks goes out to Josh who helped my wife through the entire process last year. She has been extremely pleased with the equipment last ski season. Josh went out of his way to make sure my wife had the right skis and ski boots. She has had difficulty finding the right type of boot that fit her comfortably. We visited many stores and tried on a lot of equipment and happened to find the perfect fitment for her feet and calves at REI thanks to Josh. Just today, my daughter had her mountain bike fully serviced and again i have to thank Josh for his professional expertise. He made sure the rotors were true and also fixed the derailer. We had purchased a full suspension mountain bike for her and I wanted to make sure it had gone through a professional functional test. My kid loves her bike and I couldn't be more pleased. REI has us as customers for life. read more

Appreciate the staff at REI. They love what they do and it shows everytime I visit one of their stores and speak to their knowledgeable employees. Its great to see such passion. Thank you REI ! read more

NEVER go here for a Bike Service. They will test your patience like no other. First, expect a 15-20min wait even when it's NOT busy. I dropped off my bike for a tune-up. Each time (at drop-off and pick-up) the person that checked me out acted like it was their first time using a register. Then I was told that they would tune-it up and clean it since it was dirty sitting outside. When I picked it up it was still filthy. I paid $75 for a bike I had to take home and clean for 20 minutes until my hands turned red. Where is the courtesy and customer service?? I will never ever go here again. NEVER. read more

We were shopping for a couple upcoming trips and needed help with a range of products: from bike shorts to water filters! Sales associates were extremely informed, personally experienced and helpful!! read more

And people wonder why brick and mortar stores are dying... I was in here at 5 o'clock on a Friday knowing exactly what I wanted to purchase. Looking to purchase new road bike shoes and I stood for 20 minutes in front of shoes with no help from from any staff members. The one I asked said he be back and 10 minutes and no return. I will spend my 150 bucks online read more

I brought my bike in for a tune-up right when they opened at 10am. You would think that someone from the repair shop would be available. NOT. The gentleman who helped me had no knowledge of anything. He was like we are 3 days out but were closed on the 4th of July and don't do repairs on weekends. So your looking at July 12th. I told him that was more then 3 days out and he said "Well, that's when we can get it back to you." When I explained I lived in Portland and said, " I will be back on this side of town on July 11th and would like to pick it up then." He replied with "no, the technician told me the 12th." Umm... what technician. There wasn't even one available. I won't EVER be visiting this location again. read more

It's a self-help sort of vibe. The salespeople will spend 30 minutes having a long-winded conversation with someone while ignoring customers who are obviously hoping for help. It pisses me off. I just spent $200+ on backpacking equipment, but had to get help from someone in the bike department because the other employees were chitchatting with people who weren't even buying anything. In one case, two employees were conversing with ONE customer! Hey! How about doing some work? Jeez. read more

It's a decent store if you are unresourceful and like standard retail store prices. Convinience is one factor that gets me into the store once in a great while. Quite frankly you can get most if not all of their items somewhere at a cheaper and reasonable price. And no, I don't think I need a membership cause I rarely shop on your store. read more

For any outdoor recreation, sport, or hobby type activities, REI is an ideal place to start. Don't even put them in the category with Big 5 & such because that would be a slap in the face. This particular site is pretty big and has two floors. There's definitely something for your needs. Yeah, for most Oregon residents, they're use to the whole no sales tax ordeal. For a guy who is from Cali, it's unbelievable and almost too good to be true. I was browsing the snowboard section when I found the Burton bindings that I wanted. It didn't take much to convince me. I saw the price which was cheaper than retail plus the no extra tax, I was sold. I couldn't be much happier walking out of there a satisfied customer. The people who work here are uber friendly and very informative. I had a few questions here and there and I felt like they weren't trying to sell me on non-sense. They were knowledgeable about the products. I told the first guy who approached me that I was itnerested in some snowboarding gear. He let me know that he was going to get the other sales person who knows more about the sport and the equipment. He didn't try to con me and pretend like he knew what he was talking about all in the name sake of commission. This was my first experience shopping at REI and I couldn't be any happier. Now I know that whenever I make it back to Oregon, I need stop by REI and see if they have any deals; must take advantage of the no sales tax! read more

Sean, an REI staff member, was extremely helpful. I was so confused about all this rain-gear-lingo and he clarified everything for me. Water proof vs Water resistant, insulated jackets vs. shells...he gave a very detailed tutorial. The seems to be options for a wide variety of budgets, which I appreciate. The store has a small little clearance section. Although, it seemed to offer limited sizes (lots of "medium" options). Limited parking is available in front of the store but there are other spots near by. read more

Straight up scamming in the bike shop! Dropped my specialized mountain bike off here for a tune up and was told it would be a week. Fast forward to 3 weeks later and multiple calls on my end, I finally get it back. The "bike techs" have no idea what they are doing and it's incredibly clear to determine that. My bike was returned in worse condition than before. Brakes were a joke, screws were literally falling off my bike, and all adjustments were off. I will never come back here and should have listened to friends who told me not to service my bike here. I was quoted at one price and when time came to pay, was given a higher quote. If you cherish your bike, please don't come here unless you want it falling apart on you and you have no problem giving away money. Learn to work on your own bike or take it to a local shop where people know what they are doing. $140 is what I paid for my bike to be incomplete and in worse condition. Don't make the same mistake. read more

I generally like REI, but I tend to go here for supplies (energy gels, etc.) and general gear (Nalgenes, etc.) rather than technical gear. I think of REI as more of the "box store" for hiking and mountaineering. The smaller stores in town tend to have better advice and more technical gear selection. That said, REI is good for the average person and has more locations than the other places. They generally do a good job. Pros: Good selection of "average" gear Central Hillsboro-Beaverton location Quantity discounts (on certain items) Membership benefits Cons: Varied service levels, depending on the employee Limited technical advice read more

My husband went into this store right before 6:00pm on 6/16. When he entered, it the doors were wide open and he was greeted by a very courteous employee. She offered to point him in the right direction. He said he was just looking around (already knew exactly what he wanted) and she told him if he needed any help to just ask. Just then the manager came up and said it was one minute to 6:00 and we close AT 6:00. He told her he didn't realize it was that late and he just wanted to grab a pair of hiking boots real quick. Her response: "Well we don't have time to fit you!" She then walked away from him. The employee who greeted him apologized and told him he could go ahead and grab them. All the other employees were pretty shocked by her treatment of my husband. At that point my husband was embarrassed and angry so he told her no thank you and left. We will NEVER patron this store again!!! read more

I like REI and the items they have. I wish the prices were just a bit more competitive. I also wish this location was larger. Not quite the selection of items at this particular location. Overheard on of the staff tellling someone that it was likely that they had the item he wanted at the larger Portland store. read more

Nice store. It's a two story one that has a ton of stuff clothes mostly downstairs with shoes. Gear is upstairs. We bought walking sticks here and they have a very good variety. They also have a great variety of camping goods. read more

Great location in a busy mall setting with adequate parking. Inventory seems robust as well. REI carries a little bit of everything, but mostly stands out in my mind for its camping, hiking, and backpacking supply. They do have a pretty impressive stock when it comes to ski and snowboard gear, too. But, if you're really into a niche sport, I'd go elsewhere. If you haven't yet, purchase the one-time, lifetime membership so you get a little money back on every purchase. Money comes back as a dividend you can put towards a future purchase. Very helpful and a great business model in my opinion. read more

I used to live not to far from this grand store and it was always a great stop. I bought my GPS here because I'm a cartography junkie and will travel anywhere just for the purpose of exploring it. I came to this store because the GPS I was interested in buying was about $200 cheaper than anywhere else. Yes I was more than amazed and I picked it up asap thinking that maybe the store didn't realize that most stores were marking this item up. I've never had a single issue with anyone every bothering me here. No one has ever pressed a membership on me, I willingly joined. No one has actually come up to me to offer any assistance when I didn't need it either. But then again. In retail, everything changes with the season and the addition/loss of employees. read more

The only thing I could find wrong with this store is that it was small lol, not really an issue being that they were still stocked with much equipment, clothing and gear for the outdoor lover! Be new to te outdoor scene since moving to Oregon, I absolutely love this store!!! The staff was very helpful and the store was clean and vey organized! I will definitely be back to learn more and shop more!! read more

REI - New footgear!!! Love these Keen sandals! They are comfy and supportive shoes! Can't wait to put these to good use! - Outdoor Gear Near Me - Hillsboro, Oregon

Normally I have no problems coming into REI, but on this particular occasion I was pretty disappointed. I stopped by because I was in the area and I'm in the market for some new cycling gloves. While this location touts that is has a cycling department, it's a pretty small one. I started off trying to check out the cycling gloves but there wasn't much selection. They have Giro and Pearl Izumi, but then not many varieties. Mostly it was just different colors of the exact same glove. Didn't find what I needed. Next I perused apparel. Kind of pricey and the clearance rack was pretty small. I ended up going over to check out clip in pedals and shoes. Realized I didn't know exactly what I was looking for, so I didn't linger too long. But during all this I never had one store personnel check in on me, ask me if there was something they could help me with. I managed to walk in and out without any sort of awareness of my presence. I think I'd come back only if I knew exactly what I am looking for. read more

Great service today helping me with a last minute bike repair. Thank you for your excellent service REI!

I recieved a gift card for REI. And have never been. My first experience was amazing! Ryan, Heather and Nick were so VERY helpful. They all took time to make me feel welcomed. I even signed up for their amazing membership! I really couldn't ask for a better first experience. They were all so knowledgeable and helpful! I can not wait to go back! Thanks guys! You are what made my experience memorable. read more