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    Rock Creek Cyclery

    4.6 (49 reviews)
    Open • 11:00 am - 7:00 pm
    Updated 2 months ago

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    This is my bike after service " so fresh and so clean "

    Highly recommend - above 5 stars TL;DR: Everything was back in its place, washed, properly torqued, greased; it felt like I had a brand new bike again :'~] Full Context I brought my Surly Disc Trucker in to have an overhaul done and I cannot recommend this place more! I have a lot of custom parts and bells and whistles on this bike and they took it all apart, gave it some much needed love, attention and grease! They made the bike look newer than when I bought it! It is in tip top shape and my gears work perfectly. They paid so much attention to detail here, remembering every finite thing about how the bike was assembled. The greased my huns(which are so much quieter now, they fixed and aligned my front derailleur (which I could not for the life of my figure out how to adjust right on my own. And BEST OF ALL, they fixed my brakes without having to buy me new parts (which I thought for sure would have been a part of my bill). This was honest, thorough and consistent service that was delivered to me ahead of schedule - I cannot recommend this place enough. Get over here, support this business, they'll treat you and your bike with absolutely top-notch service quality.

    Hidden gem of a bike shop!

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

    they help my kids bike brake and tire fixed, cost is low only $50 for two. 50% less than REI. thank you for keeping this business

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    2 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    Martin A.

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    3 years ago

    My first choice for help with my bikes! Martin is a great bike mechanic and I recommend Rock Creek Cyclery to anyone in the area.

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    7 years ago

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    5 years ago

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    3 years ago

    This was my first time getting bike repair, and they made it seamless. Super nice people and fair prices. I'll surely come back.

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    5 years ago

    Great people and fast service! Fixed my bike pedal and handle bars in 30 min. Thank you!!

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    6 years ago

    Went in today and had my flat tire fixed, took only about 10:-15 minutes. Very friendly staff, couldn't ask for more.

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    6 years ago

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    7 years ago

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    6 years ago

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    6 years ago

    I've read that bike repairs have been tough during the pandemic, but fixing a flat here was quick, easy, and reasonable. Thanks!

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    5 years ago

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    6 years ago

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    4 years ago

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    9 years ago

    Business owner information

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    Martin A.

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    4 years ago

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    7 years ago

    This place is great and it feels right to patron a family run business, thank y'all for your help & see you again.

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    7 years ago

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    8 years ago

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    6 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Rock Creek Cyclery

    Review Highlights - Rock Creek Cyclery

    “I am not a bike person & I bought a bike that had some chain issues, but Martin was able to fix it on the spot.”

    Mentioned in 11 reviews

    Read more highlights

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    $$

    I understand the customer isn't always right, but if your own receipt shows differently, maybe…read moredon't die on that hill and just ask for help or guidance. Over the weekend, our family decided to go to DSG, we ended up spending $149~, it was $100 gift cards and the rest was cash. I didn't realize my toddler slipped in some random $17 socks, so I went in the next day to return them. I was met with Oscar, he was nice. I asked if I could get a cash refund since it was a small amount, he said no, due to it's based on whatever majority payment method was used. I leave it at that, I am disappointed because I really don't need $17 gc, I would like cash back. As I am walking back I am reading the back of the receipt, where it says refund will be made on initial form of payment, not majority used like Oscar advised. I spoke with my husband who was frustrated, told him what I read and what was said. My husband thought of work around, we can buy a more expensive item, use cash first for the majority and use the gift cards for the rest. So my husband goes in to try that. Oscar explains, no we can't do that, that it's the system gravitating towards a card. My husband points out what the receipt says, Oscar says it shows on the website, but does not bring it up. My husband returns to the car frustrated, because Oscar just lied and instead of asking for helped, insisted on dying on the hill the customer isn't always right. At this point, I'm going back into the store. I see Oscar talking among his colleagues talking about what just happened with my husband. Im still nice, but I request a supervisor. Supervisor explains Oscar is wrong it's not Majority it's just how the system works. I ask him, how does he want to correct this, and he just offers to cash it. It was such a simple fix. Oscar just needed guidance on how to navigate. I felt like this issue didn't need us as many times going into the store, If Oscar just asked for guidance in the beginning. It was frustrating experience overall. I'm glad we got the result we wanted, but just having to go through hoops, and it was a waste of time. Personally for me, this location left a poor taste, just because I am in customer service. I felt like the training could have been better. I appreciate the supervisor making it right.

    Brandon was incredibly helpful in finding the right bat for my son. Even when we had an issue a…read moreweek after purchasing, he went out of his way to make it right and offered thoughtful, knowledgeable advice. I really appreciated his patience as I'm still learning the ins and outs of baseball as a newer baseball mom. Thank you again! My son ended up with his first Easton Hype Fire and is very excited about it. We are looking forward to a great baseball season thanks to the awesome customer service and knowledge Brandon provided. Store is clean and well stocked. Employees are always kind and ready to help!

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    I purchased a Motorcycle at Motorsports Hillsboro. I had one of the best buying experiences ever…read more Rick, my sales associate went above and beyond from the first moment of contact through the end of sale. Even stayed after closing to help me on my way. Rick made me feel like I have a friend in the power sports business.

    Listen, I get it. Buying a big ticket item like this is stressful. I understand that people go in…read morefeeling either puffed up because THEY'RE THE CUSTOMER or pre-angry because they're nervous. So, I took these reviews with a grain of salt. They didn't respond to your email, one star. You didn't get your price, one star. You didn't get approved for credit, one star. No one fawned over you for wanting to buy a motorcycle at a motorcycle dealership, one star. A thing broke on a bike you bought, one star. I drove over there anyway, prepared for the worst. The phones were ringing off the hooks in there. It's July. Middle of the day on a Tuesday, and they're fielding calls non-stop. Brandon welcomed me in. Asked me what I was looking for. Zero pressure. Without getting into it, it was a rough day for me, and I was looking for something to add a little joy to my life. We talked about family a bit, looked at the bike I had in mind, and I asked him to scratch me out the numbers to think about. He was very clear on the pricing, discounts, add-ons, options for titling, etc. Destination cost is a thing, friends. So is licensing and taxes. In a hot market for a hot bike, so is dealer markup. Welcome to capitalism. Everything was totally transparent and reasonable. So I paid it on the spot. Done. Came back with my wife and picked up a beautifully clean bike a couple of hours later. I genuinely don't know how that could've gone any better. Brandon was exceptionally cool and helpful through the whole transaction, I bought myself a little bit of happiness, and I came out of there with a new friend who I'd do business with again in a heartbeat.

    Rock Creek Cyclery - bike_repair_maintenance - Updated September 2026

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