Splitz has a great concept, but my experience was undermined by poor customer service and a lack of…read moreaccountability. Staff interactions felt dismissive, and when concerns were raised, they were not handled with professionalism or care. Most disappointing was the absence of meaningful engagement or resolution from management. Mistakes happen, but how a business responds matters. In this case, communication, attitude, and follow-through all fell short. I hope leadership reviews this feedback and takes steps to improve staff training and customer engagement, as these changes could significantly improve the guest experience. Below is the formal complaint that was emailed and submitted, however, there has been no response: Good morning, I am submitting a formal complaint regarding a private event held at Splitz Bowling - Gainesville, FL on Saturday, January 10, 2026, from 8:00 AM to 10:00 AM. The reservation was under the name Josie Jackson, and we paid $435.38 for a private section with four lanes for two hours. Lanes 27 and 28 experienced continuous technical issues throughout the reservation period. While I understand that having more than six participants per lane can sometimes contribute to delays, lanes 27 and 28 did not exceed six players during the first hour and were the first to malfunction, confirming the issues were not related to lane capacity or guest usage. During the final hour of play, lanes 29 and 30 also began experiencing issues, further reducing usable play time across all four lanes. Additionally, our dedicated server was present for less than an hour and did not return, and multiple staff members were disengaged despite a busy venue. Management arrived 30-45 minutes later and offered minimal remediation (initially 15 minutes, then 30 minutes across all lanes), which did not resolve the technical issues. No meaningful follow-up occurred despite assurances. On-site security staff were inattentive. Given the cost and repeated service failures, I respectfully request: A corporate review of this incident Appropriate compensation or refund Corrective actions to prevent similar issues for future guests I would appreciate a written response. Please let me know if you need additional documentation. Shantell Hadley, MBA shantella.hadley@gmail.com

I came here for a fun Friday night of bowling with my friends. We booked ahead online since we…read moreweren't sure how busy it was going to be. Overall the bowling and the game was fun. We were mostly not impressed that the lane kept having technical malfunctions then when we went to renew for another our lane stopped working completely and they had us wait 10-15 minutes just to wait for another lane to open up in the boutique area. Staff wasn't exactly helpful.

took my grandkids and had a blast. There were some glitches,…read morebut fixed quickly. It is kind of old. Wish they could do some renovations, but better old than not having any bowling here in Gainesville.

We tried to book lanes for Saturday, January 31st on Thursday, January 29th. I called and was told…read moreI would get a call back on Friday as the booking people were unavailable. No one ever called me back. When we arrived Saturday I told the "cashier" and she was very dismissive of me. We got 2 lanes and bumper pads as we had 2 young first time bowlers. There was a problem with one lane... it kept stopping after the first roll.... Told girl at desk, again, not very helpful. Finally asked a different girl and s guy tech came over and announced "There is a problem" no kidding.... We had to change lanes. Second lanes were ok but we had no bumper rails as they didn't have them. It was nice to have the score start over when we changed lanes!!!

This bowling alley has a great vibe and plenty to do. The arcade and pool tables add extra fun, and…read morethere's a good variety of bowling balls so everyone can find the right fit. The atmosphere really stands out--especially during night bowling when the lights and music make everything feel more exciting. The staff is friendly and helpful, which makes the whole experience even better. Overall, it's a fun spot to hang out and enjoy a night out with friends or family.

I used to go bowling all the time when I lived in NYC. I even had my own bowling ball and shoes! I…read morevisited here to meet up with some old coworkers to bowl and reconnect. We decided on meeting on a Saturday afternoon to hopefully avoid crowds. I believe someone from our group reserved 2 lanes for us and had to place a deposit. I was last to arrive and the kids at the desk were not present and then when they finally showed up, they were short & rude. Any time I glanced over while I was playing, no one was at the desk. It was busy while we were there but it became busier as the afternoon turned to evening. While we were playing, we experienced issues with the lane several times. Sometimes help arrived quickly, where other times we waited for a good 20 minutes. After we finished bowling, some of us stayed to go to the bar and play pool. The drinks were very expensive and you had to pay to play pool, which was super overpriced. All in all, I would like to explore other bowling alleys in Ocala but I think most places replicate a Chucky Cheese kinda establishment.

Great place to bowl! Friendly people and super clean center! One of my favorite places to bowl…read morein!!! The owner and his wife make you feel so welcomed. The prices aren't astronomical and it's fun to bowl here.

From the owner: Specializing in: - Bowling…read more- Children's Party Planning & Entertainment - Recreation Centers - Party Planning

We had such a great time at Elev8 Fun! It's the perfect place for a fun, high-energy family outing…read morewhere everyone can find something they enjoy. There's such a variety of activities -- from arcade games to attractions -- so no one gets bored. It's clean, well-maintained, and organized in a way that makes it easy to relax and just enjoy the experience. What really stood out to us was the service. The staff was friendly, helpful, and patient, especially with the kids. You can tell they genuinely want everyone to have a good time. If you're looking for something fun to do in Sanford that works for both kids and adults, Elev8 is a solid choice. We'll definitely be back! We really enjoyed the pizza!

This place is the same ol same ol, it's the Same as Heyday, Main event, etc…read more Maybe I am old, or old school. But it aggravates me to no end when I go to a business and the business says CASH is no good here ! There is not any signs, nothing on the website. The music is so loud I thought I was at a concert. You stand in line for 20 minuets and try to ask a question, only to be told you must create an account and give us your personal information in order to play any of the games or eat or anything. Just does not seem right. I wish them well. But I do t ever plan to return.

4 for value as it adds up quickly. Went for 90 to escape with the older kids on a Sunday afternoon…read more Booked online, received a text that our space was ready, greeted and walked right to our spot on arrival. Put on the first floor- ok, prefer second or top, but it was fine. Server greeted us pretty quickly, good service. Games- Two different rounds of Angry Birds. Fun, allowed every level to stay on the game. Then we did Sonic- really didn't understand the logic in how that relates to your swings and wouldn't recommend. Food & Drinks- Sodas and a mimosa. We split pretzels- basic and served with queso and honey mustard and we split the chicken nachos- decent size, some chicken, corn, tomatoes, cheese. No sc or guac to dip in, but was good. We would have extended a bit, but there was a reservation right after us- which was fine. For a party of 5 if eating, I would recommend 2 hours. For Sunday they also offered brunch options.

Topgolf was a fun outing for our family. Our kids (ages 7-10) had a great time, and we played for…read more90 minutes. It's outdoors and surprisingly affordable for a family of five (well, technically paid for 3 to play. We adults supervised the kids). There is a one-time $6 registration fee per player, which is a money grab. The outdoor heaters at night were a big plus and made it comfortable. Food was better than expected (chicken, fries, and basic bar food done well). Adult drinks were available but pricey and just mehhh. The free pool tables were a nice bonus. It's a fun family night out.

Great place to visit. I'm from Chicago and also a Bowlero league member and fortunately they had my…read moreinformation in their system. I was able to get my practice games and got my member discount for all other purchased games. Guy at the counter was awesome.

I was visiting Ocala and took my nephews bowling, expecting limited options compared to what we're…read moreused to in Dallas--but this place completely exceeded my expectations. The location was convenient, everything was spotless, and the equipment was in great shape. The staff was absolutely A+. The woman who helped us (I believe she was the manager) was an easy 11/10--friendly, professional, and genuinely welcoming. Overall, an excellent experience and a spot I'd happily return to next time I'm in town.

Very helpful when I need some info. Just started back bowling after being out of it for many years!…read moreHe helped me with a new ball and even have me some tips!

This bowling alley is always fun. The building is clean and cool. The staff always are very…read morewelcoming. I definitely recommend this for a family event. The food is very good . I honestly haven't had a bad meal. Great french fries and hamburgers and chicken fingers.

Family friendly, community minded, great place for family fun. Owners are local as is this…read morebusiness. Great staff!