Splitz has a great concept, but my experience was undermined by poor customer service and a lack of…read moreaccountability. Staff interactions felt dismissive, and when concerns were raised, they were not handled with professionalism or care. Most disappointing was the absence of meaningful engagement or resolution from management. Mistakes happen, but how a business responds matters. In this case, communication, attitude, and follow-through all fell short. I hope leadership reviews this feedback and takes steps to improve staff training and customer engagement, as these changes could significantly improve the guest experience. Below is the formal complaint that was emailed and submitted, however, there has been no response: Good morning, I am submitting a formal complaint regarding a private event held at Splitz Bowling - Gainesville, FL on Saturday, January 10, 2026, from 8:00 AM to 10:00 AM. The reservation was under the name Josie Jackson, and we paid $435.38 for a private section with four lanes for two hours. Lanes 27 and 28 experienced continuous technical issues throughout the reservation period. While I understand that having more than six participants per lane can sometimes contribute to delays, lanes 27 and 28 did not exceed six players during the first hour and were the first to malfunction, confirming the issues were not related to lane capacity or guest usage. During the final hour of play, lanes 29 and 30 also began experiencing issues, further reducing usable play time across all four lanes. Additionally, our dedicated server was present for less than an hour and did not return, and multiple staff members were disengaged despite a busy venue. Management arrived 30-45 minutes later and offered minimal remediation (initially 15 minutes, then 30 minutes across all lanes), which did not resolve the technical issues. No meaningful follow-up occurred despite assurances. On-site security staff were inattentive. Given the cost and repeated service failures, I respectfully request: A corporate review of this incident Appropriate compensation or refund Corrective actions to prevent similar issues for future guests I would appreciate a written response. Please let me know if you need additional documentation. Shantell Hadley, MBA shantella.hadley@gmail.com

I came here for a fun Friday night of bowling with my friends. We booked ahead online since we…read moreweren't sure how busy it was going to be. Overall the bowling and the game was fun. We were mostly not impressed that the lane kept having technical malfunctions then when we went to renew for another our lane stopped working completely and they had us wait 10-15 minutes just to wait for another lane to open up in the boutique area. Staff wasn't exactly helpful.

took my grandkids and had a blast. There were some glitches,…read morebut fixed quickly. It is kind of old. Wish they could do some renovations, but better old than not having any bowling here in Gainesville.

We tried to book lanes for Saturday, January 31st on Thursday, January 29th. I called and was told…read moreI would get a call back on Friday as the booking people were unavailable. No one ever called me back. When we arrived Saturday I told the "cashier" and she was very dismissive of me. We got 2 lanes and bumper pads as we had 2 young first time bowlers. There was a problem with one lane... it kept stopping after the first roll.... Told girl at desk, again, not very helpful. Finally asked a different girl and s guy tech came over and announced "There is a problem" no kidding.... We had to change lanes. Second lanes were ok but we had no bumper rails as they didn't have them. It was nice to have the score start over when we changed lanes!!!

I used to go bowling all the time when I lived in NYC. I even had my own bowling ball and shoes! I…read morevisited here to meet up with some old coworkers to bowl and reconnect. We decided on meeting on a Saturday afternoon to hopefully avoid crowds. I believe someone from our group reserved 2 lanes for us and had to place a deposit. I was last to arrive and the kids at the desk were not present and then when they finally showed up, they were short & rude. Any time I glanced over while I was playing, no one was at the desk. It was busy while we were there but it became busier as the afternoon turned to evening. While we were playing, we experienced issues with the lane several times. Sometimes help arrived quickly, where other times we waited for a good 20 minutes. After we finished bowling, some of us stayed to go to the bar and play pool. The drinks were very expensive and you had to pay to play pool, which was super overpriced. All in all, I would like to explore other bowling alleys in Ocala but I think most places replicate a Chucky Cheese kinda establishment.

Getting the Groupon makes this place all your while in their arcade. We needed a place to kill sine…read moretime in Ocala in the rain, and this place kept our children entertained. Awesome bowling specials offered at night. We so want to return to bowl! Kai at the register was super friendly and helpful!

Great place to bowl! Friendly people and super clean center! One of my favorite places to bowl…read morein!!! The owner and his wife make you feel so welcomed. The prices aren't astronomical and it's fun to bowl here.

From the owner: Specializing in: - Bowling…read more- Children's Party Planning & Entertainment - Recreation Centers - Party Planning

This place has been here for sometime but this is really the first opportunity I've had to come…read morehere. Beware the air does not work properly in certain parts so it can be stuffy. I have three boys so of course nothing is going to be cheap. For two activities it cost $128 dollars. They were busy so for instance the rope course we had to wait for several times. The mini golf is glow in the dark but not a large scale just a miniature option. There was a cord in the middle of one of the holes which is a hazard if someone tripped over it. They have several activities to choose from being ropes course, rock climbing, bowling, arcade, laser tag, axe throwing. You do get some arcade credits but they're kind of a waste counting on each kid got 60 credits and one game was 30 credits. We didn't eat here but I did have a drink from the bar, the bartender was kinda and fast and the drink was good for the money. The staff seemed to be pretty nice. I mean at the end of the day you do what you can in a setting like this. There are things I would do differently but if you need in indoor activity definitely give it a try if you have some money to burn.

We did the 2for 1 go karting, laser tag and rock climbing/ ropes course. Kids had fun but definatly…read morepretty expensive for only barely a couple hrs of fun! We went during the week at 5-7pm and there wasn't many people there! Wish the laser tag and go karting was longer for what you pay for.

Reserved in the app and everything can be handled there…read more Three levels of golf bays, mini golf, arcade, sports bar... Upbeat music creates a perfect atmosphere for a fun time. There are fans blowing toward each bay. Each bay is for up to six players. What you pay depends on the time you go there. We went from 8 to 10 and it was beautiful playing in the sunset and then lights were turned on! The food and drinks are very good. The place is in a good condition with plenty of workers to take care of everything. Plenty of parking and there is a security at the entrance. There is a summer pass that is a good deal. We absolutely loved the two hours that went by super quick! Definitely recommend!

We've been here before and unfortunately this visit wasn't as good as past ones. The menu has…read morechanged, and we didn't think the food was nearly as good. I was also confused by the total and mentioned that to our server, but she never explained that $110.75 of the bill was gameplay. Because I didn't realize that, I ended up overtipping by about $15. I just wish she had clarified the charges when I specifically asked about the total.

Great place to visit. I'm from Chicago and also a Bowlero league member and fortunately they had my…read moreinformation in their system. I was able to get my practice games and got my member discount for all other purchased games. Guy at the counter was awesome.

They are running a family special. $12.99 between the hours of 11am and 3pm. Upon arriving, I…read morewasn't greeted but informed that no lanes are available until after 3. This could be construed as false advertisement. Bowlero on SE 17th st. I proceeded to call the sister location, Sw 17th st, and was told no lanes were available. I then inquired as to why they advertise but then there are no lanes? This is a walk-in as. All lanes were reserved or filled with leagues. No opportunity to use the family special. My grandson was very disappointed.

Very helpful when I need some info. Just started back bowling after being out of it for many years!…read moreHe helped me with a new ball and even have me some tips!

The owners and staff are very kind and just plain awesome! Very helpful too!…read moreThe food is great, and restrooms are clean! This place is full with leagues of all kinds! Youth and peewee and adults! Safe fun atmosphere! They also have lots of open bowling times, just have to know the hours! Birthday parties for kids are great! Nice clean place! Don't have to worry about troublemakers, this place does not tolerate them.

This bowling alley is always fun. The building is clean and cool. The staff always are very…read morewelcoming. I definitely recommend this for a family event. The food is very good . I honestly haven't had a bad meal. Great french fries and hamburgers and chicken fingers.