Exceptional service quick delivery Dan and Daniel were on the spot taking care of business even when I had a small problem with the chair later on they were right out there to make sure everything worked properly read more

We have a chair from Relax the Back and one of the armrests on it broke. I took the rest of the armrest off of the chair and brought both parts down to the store on Wilshire in Santa Monica hoping that maybe I might be able to order some replacement parts or something. The man working there (I didn't catch his name, but his dog's name is Echo and he's wonderful) actually had the spare part I needed at his desk and fixed it in a minute or so while I pet his dog. I went in hoping that maybe I'd be able to fix this with a little bit of effort, left a couple of minutes later with it completely fixed, free of charge. read more

I came into the Relax The Back store with a lot of pain due to a herniated disc in my back. As I walked in, I was greeted by a kind lady named Pam. She was patient, knowledgeable, friendly, welcoming, and just a delight to work with. This particular location has an incredible variety of products - from massage chairs to zero gravity inversion tables, mattresses to office chairs, standing desks and anything back pain alleviation related. If you're looking for any type of products to alleviate the pain in your back, go see Pam - she's incredible. She'll definitely help you out. What's more, they will match prices too, so you'll be sure to also get the best price here. I also love supporting small businesses, and this is a great one to support.​​​​​​​​​​​​​​​​ read more

So this review is going to come from someone with a VERY unique perspective on this store. I bought an Ultimate High Back Executive Chair for several thousand dollars from them about 14 years ago. What you need to know is that this company stands by their products!!!!! I sit in this chair for a MINIMUM of 8-10 hours a day, so it definitely gets used.... a LOT. The chair has a lifetime warranty, and they have honored it every step of the way. They have replaced the base, and replaced the seat twice. By no means should that lead you to believe that the product is sub-par, not at all.... the quality of the parts used are top notch, I just use the crap out of the chair. The leather is top quality. I have to commend Daniel at the store for his responsiveness to my warranty claims. They have sent a team to my home to do the repairs here, because they value my time. Great company, great staff, and great product.... that they stand behind. read more

I bought a special type of back pillow from the Santa Monica Relax the Back store at 2519 Wilshire Blvd, Santa Monica 90403. The "Sales Consultant", Dan Doherty, was very helpful and honest about what would be helpful and what was unlikely to be helpful. I've gone to many stores for devices to help me live with my herniated disc and other spinal problems. His advice was tremendously useful to me and helped me heal when other stores merely tried to sell me things that wouldn't help and had no advice. Dan didn't try to oversell. On the contrary, he tried to save me from buying what I didn't need and what wasn't likely to help. I'll buy at that store again when I need something. I'm available to answer questions. read more

Relax The Back - Back of pillow with Pillow's name - Office Equipment Near Me - Santa Monica, California

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One of those places that is struggling to stay relevant in the age of e-commerce. It's kinda sad and lonely, understocked, and you can find anything there cheaper online--and probably get better advice from the internet than the poor, bored salesman just trying to stay awake until his shift is over. Not relaxing. read more

Overall it's a nice and clean store located in a very nice neighborhood. I am glad that I found what I was looking for The store has one salesperson and he definitely prefers to deal with people who spend more money. As I was buying pillows that cost only a little over $200, I felt I was irrelevant throughout my entire time at the store. At one point, he questioned me about what I was doing at his store and spoke with me in a tone that I don't deserve to be there. Clearly, they favor clients who spend more money Apart from custom-made chairs, this store doesn't carry that many unique items that can't be bought online. I am not sure about other Relax The Back locations around LA, but I definitely don't think it's worth a visit at this location read more

I came in yesterday to get a seat cushion for my uncomfortable home work chair. I was looking for just a normal piece of foam, or your average seat cushion you could get on Amazon. Right away the guy with the white hair behind the counter - who so obviously could have cared less to help me - started to show me what ended up being the most expensive seat cushions - a wopping $150 for a seat cushion!? I asked if he had anything cheaper and he gave me some foam wedge that was $50. I took it home, it didn't work out. I returned it today, to the same apathetic sales clerk. Also, not once did I get "hello, hi, have a good day, thanks for your business, etc." - he made the sale and followed it up with dead silence. Rude. Awkward. Bad customer service. I ended up getting the most perfect chair cushion, for $40 same day shipping, FROM AMAZON. Also, if somebody needs a foam wedge for the car - you can get them for $18 on AMAZON. A foam wedge should never run you $50. Also, a couple of years ago I was having shoulder issues so I thought I'd come here for some "ergonomic" help. I bought a $1,000 chair - that I believe was "quite a steal" because it was the floor model. I also bought a keyboard tray that I had to install under my desk to lower my keyboard. That was a couple hundred dollars. And so then I'm out $1200 let's say. My shoulder problems get worse and I end up having to quit my job. Is it relax the back's fault? No. But it is 100% your fault for tricking customers into paying for outragesly priced office furniture all because you can slap "ergonomic" on it. It's not going to fix your pain. If you want something that is really going to help your pain - hit up EGOSCUE. Thanks to Egoscue I'm able to work full-time again no matter what the office set up. read more

This place is the best! I bought a fancy desk chair here a couple of years ago. Recently, I managed to break both of the arms. I brought in the broken arms, and within a few days they had them all fixed up and ready to go, and much to my surprise, there was no charge! The customer service was absolutely perfect and the whole process could not have been easier. Kudos and thanks to RTB!! read more

I went in this store today in need of an office chair. The salesman would not budge one inch on this insanely high price desk chair of $4,700+. He wouldn't sell me the floor sample, despite there being a huge "floor sample sale" on the window. On top of this crazy expensive office chair, I was to spend an additional $250 in delivery and more to install it. we haven't even addressed tax, and this salesman is not willing to work with me AT ALL to make a sale! we're talking about a $5,550 chair and there's no negotiating. C'Mon people. Mind you, there were NO other customers in the store. I would never do business with this store ever. And he had his sweet, adorable dog tied up to a leash around its neck, tethered to a leg of a chair. You don't put a choking lease around a defenseless 9-pound dog. I was livid when I left that store! TAKE YOUR BUSINESS SOMEWHERE ELSE. read more

This place is AMAZING! I LOVE the Santa Monica store because all the employees are so nice and helpful. Gerry, Franckie, Dan & the manager, Daniel. EVERYTHING in my home is RTB: sit to stand desk, office chair, 2 Z lamps, zero gravity chair, gel pillow, swivel computer monitor, laptop tray, an inversion table and their candy cane prenatal pillow with extra cases. I just checked in on Yelp, free back rest for 100 purchase? That's an awesome freebie! read more

Relax The Back - Zero gravity chairs - Office Equipment Near Me - Santa Monica, California

Absolutely horrible customer service. Recently had spinal surgery and was looking for a nice chair for work. As soon as we walked in, the person at the register just looked at us. My girlfriend gave a friendly hello and he finally said hey. We walked around trying out chairs. No help at all. Just sat behind the desk on the laptop the entire time. There were no other customers in the store and he did not help or say anything. Terrible energy. Felt like I was back in the 1960s. read more

I remember going to Relax the Back stores as a kid, but it was just like any other store to me where I had to be there and wait for my parents. Of course I would sit on things, climb on things, etc. It was always a neutral-to-fun experience. Visiting the store as an adult is so different because I actually know why this store exists now! I've been to this location a couple of times now. The first time was about two years ago, and I had a pleasant experience. I tried a few chairs, looked around, and just asked questions so I could know what's available. I would have definitely recommended people to this store based on their product selection and the knowledge of the staff. The most recent time I visited this store was just about a week ago. I was walking around the area with a friend and decided to go into the store so we could look at the chairs (which we could be in the market for soon, but were just browsing at this point). I think there were two salespeople on staff at the time. One salesman asked us a preliminary question, like whether we were looking for something specific, to which we answered that we were just browsing. I think we each sat in three different chairs, but by the time my friend was sitting in the third chair, the same salesman came over and made a snide comment telling us to let him know when we want to set up delivery on all the stuff we're trying. When we tried to brush it off as uncomfortable humor, he followed up saying "well, we are a business you know." While I fully understand that the store is there to sell products, these aren't products that people decide to buy without some consideration process. The store wasn't busy, we weren't being disruptive and we weren't affecting any other customers, so I don't see what the problem was. My friend and I both live and work in Santa Monica and since stores can always use business from word-of-mouth, I would never have expected this kind of shopping experience here. One possibility I could think of is that both my friend and I look very young, so the salesperson may have thought we weren't able to afford furniture? I really have no idea, but even if that is the case, it's not really a good assumption to have anywhere on the west side since there are plenty of people who look young but still can afford to and do consume merchandise. Since it was my friend's first time in a Relax the Back store, this bad experience overrides my prior pleasant experience because of recency and because I feel like I suggested walking into a rude establishment which my friend left with a very negative impression. read more

I bought a Lifeform desk chair here in 2011. While the sales-people were all that I could ask for (informative without being pushy) and the chair has been quite serviceable, I'm a bit disappointed that, after just 3 years, the left arm-rest is already wearing out. See photos for receipt (proof I'm a real customer) and evidence (what I mean by wearing out). . . . . and, no, I do not have razor blades embedded on/around my left elbow or forearm (I checked). Of course this has nothing to do with this particular store and everything to do with the standards of quality control held by Relax-the-Back's corporate decision-makers. read more

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i'm in the office 50-60 hours a week and my back has been hurting more than ever. my doctor recommended a new office chair to aid in support and posture. i came back to the showroom to view the options available that would fit my needs. daniel was very informative and provided excellent knowledge and service. i was able to pickup a chair from display the same day. looks and smells new. i couldn't be happier. you get what you pay for and i am excited to be comfortable again. read more

Relax The Back - office chair - Office Equipment Near Me - Santa Monica, California

Moronic, or slightly inept employee when I visited on Thursday. I walked in grabbed the items I needed (massage ball and therabands). Stood at the register for a few minutes while the only staff person was assisting another customer. I asked if she could ring me up. The response was no. She couldn't ring me up until she was done with the other customer. I didn't know that multitasking was so difficult. Left the items on the counter and walked. Glad to take my business elsewhere! read more

Amazing customer service provided by Dan and Daniel. I was looking for a new bed with just the right amount of support for my back, and Dan gave me all the information I needed to make an informed choice. He also let me hangout on different mattresses and didn't pressure me to buy the most expensive one. Delivery was on time and very efficient. A week later, when I was finally putting the sheets on for the first time, I noticed that the mattress seemed too small. I measured it, and it didn't fit either King size or Cal King measurements. I got confused. Feeling a bit foolish, I called the store and spoke with Daniel, who is a different guy than Dan, the one who helped me select the bed. Daniel listened patiently while I told him that my bed was too small. He asked if I would mind measuring it for him while he stayed on the phone. He was super nice, even though the measurements I got didn't correspond with any size of bed in the universe. Sure, he could have been making faces while talking nicely to me, but as long as he was making fun of me at the store (and couldn't see him) that would be totally cool. He genuinely sounded like he wanted to figure this out so he would have a happy customer. He remained professional, and avoided accusing me of being just plain wrong or tape-measure challenged. He heard the distress in my voice. I was panicked. Over when I could order my bed frame. He offered to stop by after work tonight, and sure enough he got perfect measurements! I have no idea what I did wrong, but I'll always buy my beds from Relax the Back in Santa Monica. This place rocks! I love their Technogel pillows as well. Thank you, Daniel and Dan. You both are exceptional! read more

The store manager, Daniel Saltsman, is the GOAT. Thank you for your assistance on 10/4/22 at around 6 pm. Thank you for allowing the space for me to ask questions. I appreciate the kind help and advice despite me not purchasing anything. I left with new ideas for my clinic. I can't wait to come back. Thank you friend! read more

The sales clerk was very helpful, reviewed several products with us. I ended up buying the angle for sleeping, it works great.

Agree with the review I read. The manager was there and he could barely exert the energy to help us. And we were the only ones in the store. I sat in a really comfortable chair he kind of mentioned the price when we asked then pointed to another one with a higher back. Basically he stayed behind the counter and pointer to areas where he had items. It was kind of shocking that he was the manager. read more

I'm getting old, goddamnit! I hate advertising the fact, but things like finding a store like Relax the Back endlessly fascinating is a sign that I've crossed the line from youthful middle-age and am now heading on the downward slope towards crabby old man. Fuck! (I just said that to sound more youthful). I want everything in Relax the Back, except it's REALLY EXPENSIVE. I want the office chair that can be adjusted in four different dimensions (I know, impossible on this plane of reality, but trust me, the chair can do it), except it starts at $1200! Fuck! (I meant it that time.) I guess I'll just get the foam back pillows and dream of the day I can justify spending that kind of money. Or maybe dream of the day someone can show me a cheap knock-off on Craig's List. In the mean time... Fuck! (OK, now that's just egregious and unnecessary...) read more

I bought my desk chair here more than 15 years ago, and this year, one of the armrests broke. The model is obsolete, but Scott searched high and low and found two, not one, arm rests that he then GAVE to me, no charge! Amazing service and commitment. The chair will last my lifetime, and now I have two new armrests. Bravo! read more

At least for a place to stop by and check out items... it wasn't too bad. Spoke with one of the guys in the store named Scott. They use a lot of lines like "get you in alignment" and many other things. Seems like they have a decent mix of things, most things look pretty expensive for what they are. While some of the stuff they have in here can help you prevent body pain issues, it's not going to magically fix you. The thing to remember when you're in a place like this, is that no piece of equipment/furniture is going to magically cure your back pain. Given that most people are sedentary, their bodies, including their trunk muscles all get week. Those that are active, tend to have imbalances in their strength and flexibility. The first time you get out and help your friend move, or bend down funny, you tweak your back. If you are going to buy something here, make sure you ask for a medical professional discount. There are certain professions that they give you a bit of discount for. read more

I had purchased a product here and there was something wrong with it and Daniel took care of it for me right away. He's also informative about the products they sale. read more

The employees are super nice and super helpful. Parking lot in the back - Mark (?) let me take all the lumbar support options I was considering out to my car to test them all out. And they have a 30 day money back guarantee (with receipt). It's a little pricey, but for lumbar support (I was looking for something that would work in my car) you've got tons of options in one place. I'll be back there. If you go, try the "best massage chair in the world." It is. Seriously. read more

Love Relax the Back, I used to be Assistant Manager there. To manage, sell that company requires you to complete a 3 month Ergonomic Specialist Course to attain the Certified Position. An Ergonomic Specialist Certificate was wonderful knowledge for me. I quit to move back East. Any help you need Ergonomically, that's the place. Great staff, I we, even shipped a huge order to Saudi Arabia. All the Relax the Backs are Amazing read more

I work in front of a computer for the better part of the day and suffer from chronic neck pain. I decided to visit the Santa Monica store to try out the massage chairs as well as look at electric standing worktables and was so pleasantly surprised by my in-store experience. As someone who rarely goes into retail shops anymore (I buy most things online), I'd forgotten the value of informed, face-to-face customer service. Upon entering the store, Dan greeted me and asked me a several questions about my work and sleeping habits. I hadn't realized that being a tummy sleeper contributes to the my neck issues. In addition to showing me the standing desks and a wide array of ergonomic work chairs, Dan also had me try different types of pillows. Then I sat in one of their high-end massage chairs and quickly understood what all the fuss was about. Dan explained how these chairs start by scanning the body for pressure points and then calibrating the massage accordingly. I tried two chairs and spent about 30 minutes relaxing into a massage from my neck down to my fingertips and toes. It was amazing. With these chairs, you definitely get what you pay for. Dan is a really knowledgeable and patient guy and I appreciated his attentiveness and the mellow vibe of the store. I went into the store looking for a standing desk. Now I need to get one of those massage chairs! read more

What a wonderful store! Came in on a rainy sunday evening with my mum looking to buy a new pillow. It's been 7 months since my (double) herniated disc surgery and although I am doing well, the two deflated, ancient feather pillows I had been sleeping were a total joke- sorry excuses for pillows. I knew I had to stop being foolish and that to really take care of my back, I needed to invest in a solid pillow. Upon entering the store, we were greeted by Mike's friendly smile. When I told him I was looking for a pillow he made some suggestions, informed me about some of the different types/brands they had, and in general explained how important it was to have a pillow that allows for proper alignment! We chatted and even compared scars, as I learned we both had surgery on l4-l5. He mostly hung back while my mom and I tried out all the different pillows they had, but was still available to answer all of our questions. I selected and purchased a pillow I liked and am pretty happy with it so far. Very nice place, will definitely come back! read more

Spent an afternoon here mattress shopping with my girlfriend, which needless to say was not how i was hoping to spend my day. That being said the experience was made much more enjoyable by the friendly and knowledgeable manager. Patiently answered all her questions and gave us some great suggestions. Would highly recommend! read more

I really wish I could say this store was as good as the others, but their current manager is beyond terrible. On my latest visit, the manager was sleeping on one of the beds he's supposed to be selling. How am I going to buy a bed from him if he's passed out on it? Luckily, the other salesman was awake to speak to and answer questions. I won't ever go back with this manager there. It's not the first time I've witnessed him asleep on the job. What kind of business hires a guy like that? I can't even review on the bed because I refuse to purchase it. Go to another store location or visit when the manager is NOT there. read more

Relax The Back - Sleeping manager - Office Equipment Near Me - Santa Monica, California

This is a terrible store, chairs are overpriced, they sell used chairs as new. Bought a floor model, brought it home, it smelled like cigarettes. It was awful, I could not sit in it. I returned it immediately and they won't refund my money. They want me to buy an even more expensive chair! Customer service is horrible. Don't shop there. OVERPRICED! read more

Over the past few weeks I've been experiencing neck pain when I was lying down to go to sleep. I have heard good things about memory foam pillows from others, so I thought I would test out a few and see if they might help. I had visited this Relax the Back about a year ago and bought a small lumbar support for flying. I liked the store and the person helping me so I decided to go back. I was greeted Daniel, who coincidentally helped me out last year, and I explained my new dilemma. He asked a few questions and brought over 4 different pillows for me to try out. Each pillow varied in firmness and shape. I appreciated that while testing each one out, I wasn't being sold on the most expensive option and Daniel seemed only concerned with which was the best fit for me. I ended up walking out with a new pillow and my neck pain has been subsiding more and more each night. I can only speak to my experiences shopping here and they have been nothing but positive. I would recommend this location to anyone. read more

Drove an hour out of my way to 8500 melrose location and it is CLOSED. Yelp says it is OPEN. I called and reached Santa Monica store manager and told him I was upset and asked if he would give me a discount at the store for the inconvenience - needed a pillow for neck pain. He said "no, I can't do that." Thanks for nothing and for the inconvenience. Will buy an expensive orthopedic pillow elsewhere. Why don't you update your yelp and search results on web? LA traffic is the worst and driving to a store that doesn't exist anymore is incredibly frustrating. read more

I bought a high end Cozzia Zen 3D massage chair today with the great assistance of Holly at the Santa Monica store. Very professional and helpful. She made the whole process as smooth a one could hope! read more

I would like you to be very careful in your purchases there. Although customer care was good and polite, Scott is very nice, this is the story. My husband bought a Life Form chair for me. I have tested in the store. When it came, it was like another chair and I was immediately disappointed with the performance of the chair, more like a jail than a chair, very heavy, and I could not lowered enough for my height, so we decided to return it. To my surprise, they charged 200 of restocking fees. There are many other options in the Internet and in many stores without this incredible fee. I thought they would charge for transportation, but they charge $ 200. Never again I will go there. read more

Started having back pain while driving and didn't know what to do. I'd driven past Relax The Back in Santa Monica countless times and figured I'd go in and see if they could help. When I entered, I was immediately greeted by Daniel, the manager. He was kind, courteous, and most of all, extraordinarily knowledgeable. Daniel asked some great questions then showed me some products designed to alleviate pain while driving. He let me try out a few of the devices in my car and I finally ended up purchasing a SacroEase. It really did the trick and best of all, Daniel made the who purchasing process painless. I couldn't have asked for a better shopping experience!! read more

I genuinely need something to help me out at work and thought this was the place where I would get the help I needed. I researched their website where they state their salespeople are trained in all things back related. Wonderful! I walk into the Santa Monica store and there are 2 sales associates; one who greets me another who ignores me. I tell the gentlemen what pains me and that I already have an office chair - what does he do- puts me in a $3k office chair and offers me installments to pay. Did I clearly say I didn't need an office chair? I need something to adjust my back and hips in the chair I already have. Well this clearly disappoints his hopes in getting a major sale. He then shows me this clearly wore out car seat which made zero difference on my back. I sat in it and he walked away, like he had something more important to do with ZERO customers in the store. With the various options all over the store, that all I got - an expensive chair or some disgusting car seat chair. DISAPPOINTED & DON'T WASTE YOUR TIME COMING HERE. Do some research and buy either online or amazon. read more

i found the photos on the website i love this store i go in all the time and sit on the massage chairs read more

Relax The Back - Office Equipment Near Me - Santa Monica, California

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Customer service at this store is outstanding! They would even order custom pieces for you! Amazing service all around! We were looking for just the right cushion to soften a hard leather seat in a new car. We have spent a lot of time on the internet and went to a few stores but did not find what we were looking for. We were in Santa Monica and stopped by the store. Holly was very thorough and helpful: she let us try all the cushions, explained the use of each one and made adjustments to some for an individual fit. The store had a wide variety of cushions to chose from and had one custom-made as a sample. We bought the custom one and could not be happier with it! It was for the bottom part of the seat. We still needed one more cushion on a back part of the seat. We returned to the store a week later to try to find a second cushion. Holly again did a great job helping. One cushion type looked very promising but needed to be customized at the factory. Daniel, the store manager, was instantly on the phone with the manufacturer to find out if the manufacturer would do it. Yes, and the store would have it in a week or a week and a half! We were warned that there are no returns on a custom order but we were sure that it was exactly what were were looking for. A few days later I called the store to ask when the cushion would be available for pick up. Holly had a day off and I talked to Sam. He called the manufacturer and had good news for us - the manufacturer already shipped it! Sam assured us that the store would call us as soon as the shipment arrives. I asked for a tracking number and Sam was very kind to call the manufacturer a second time to find it out for us - again, excellent customer service! The cushion arrived a few days later and Holly called us right away. The store had a custom made cushion for us in just 8 days. We picked up the cushion today and it was exactly what we were hoping for! I highly recommend this store: excellent customer service, great products and even custom orders! read more

Terrible management, overpriced items, no price match from original source. Unbelievable bad customer service. All and all do yourself a favor and avoid this place. Theres a reason why this place is never crowded. It sucks. read more