I rent from this location everything and there is an employee here I believe her name is Kea and…read moreshe is AMAZING!!!!! Whether she is helping me or another customer, she is always helpful and kind. I've been renting from enterprise for almost 16 years and she is one my favorites. Love enterprise. You all have never let me down.

My reservation was made by my insurance company. I was approved to have the car for a month. I…read moreasked for a mid size sedan. When I arrived, they didn't have one and brought around a compact car. When I asked if they had anything any larger they brought me a tiny Kia SUV that had stains on all the seats. I took it because that was my only option. About a week and a half later it rained and when I turned on the wipers there were no wiper blades so the wipers were just scraping the windshield like nails in a chalkboard. I called to see what could be done and was told they had 0 cars to swap out. I could just take it to get wiper blades put on somewhere. After all the money that my insurance company and myself paid to rent this crappy car, I don't think so. I called corporate and was told I could contact other locations to switch the car out ( not well we have a car at this location but told me to call other locations) after two more failed attempts I finally found one at the airport. Staff there were nice and the process was easy. As my return date approached I was notified I may not have my car by that date. I called and asked if I could extend it. The person on the phone was nice and said sure. He charged me for the extra days. This was on Thursday, I was extending through Tuesday. Monday afternoon at 4:30 I receive a call asking why I hadn't returned the car on Thursday. When I explained the situation and that I had already paid to extend the reservation, I was told I needed to come in and sign paperwork. I asked why I needed to come sign paperwork since I had already paid and my car was to be returned in the next day. I was told well we just have to have it. I told them that I would sign the paperwork the following day when I returned the rental as I live 45 minutes away and was not going to drive all that way in 5:00 traffic just to sign paperwork. The guy on the phone got an attitude and said well I guess we will see you tomorrow. After all the money we have paid to have a car for a month, why was I not being assisted in finding a replacement vehicle when there was an issue? Why wasn't I told about paperwork when I extended the reservation?

Love the touch less car wash. As long as the automated touch less car wash is in service, wright…read moreway will always have a customer (:

i usually go here to wash my car. it costs more to use a card than to pay with cash, so i try to…read morebring cash. they have a couple of change machines in case u need quarters. u can also vacuum your car out, but be careful with the bay just left of the change machine. i accidentally pulled the hose out of its socket. u have to be fast if u want to be thorough, otherwise you'll have to push the green "extend" button for additional time(and cost), but it's better than starting from scratch and paying full price again. and i like the wax option!

We purchased a used car from University Ford Durham and ended up spending an additional $3000…read morewithin 11 days to make the brakes road worthy. We have a BBB claim open that they haven't even bothered to address. If you are in the market for a used car, I would highly suggest you look elsewhere. This dealership doesn't stand by the cars they sell and lets dangerous cars leave their lot. Unless you don't mind spending an additional 25% above purchase price to make the vehicle road worthy, think twice about doing business with this dealership.

I had a wonderful experience with this dealership today. I found the used car I wanted on their…read morewebsite yesterday. I reached out to the manager who assigned me to a salesman. I completed the loan pre-qualification online last night and drove from Charlotte to Durham today to test drive the car. David, my salesman, was helpful and not pushy at all. He took his time to explain everything and happily showed me another car that I was also considering. I had the car thoroughly inspected by Adam, my trusted mechanic there, and proceeded to purchase the car. TJ took care of the financing package for me and was very friendly and helpful, answering all of my questions. All in all, I feel like the price was fair and I'm happy what they gave me for my trade in. I would definitely shop with them again for our family's next car.

I just rented a car through and online discount system. The lady at the counter was EXTREMELY…read morerude. There was an issue with the contract that didn't match what I signed up for online, but the lady said she couldn't change it. I get into the car and the interior smells of BO, and halfway through my trip the check engine light comes on. I will never rent from these people again.

Quick , comfortable and friendly limo car experience in raleigh , hihly recommendedread more

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