Small hiccup upon arrival but it was quickly resolved and I was upgraded to a nicer car! While…read morewaiting, I overheard/eavesdropped on the conversation that was happening with the manager and maybe an insurance company? I don't know. But it sounded like the insurance company or whomever was trying to blame Enterprise for something and the way that the Enterprise manager stayed completely calm, continued to provide reference numbers and past phone calls and other notes despite whoever was on the other line's rude persistence and escalation. Working in the mental health field, this is so rare, and if the general manager reading this ever wants to become a social worker please let me know, because we need people with patience like you! Also Jaylen, I'm sorry for yelling at you via phone on Tuesday. I was frustrated with the Chapel Hill Blvd Enterprise location (zero out of 5 stars for them). Anyways, great vibes overall.

Review missing? These people are rude and awful. Good place to go if you don't mind them giving…read moreyour car away when you showed up at scheduled time. And then blaming it on you and refusing to help unless you take a seven person vehicle gas hog. I drive an electric car. All I needed was a car and Enterprise refused me service. Refused to even let me know when to come back for a car, which I politely offered to do. I was banned when I reasonably got angry after being told to leave( without a car to leave in or any indication I would get one eventually). I guess they are used to people being bullied into taking what they want, not what the customer ordered. After reviewing reviews, I see that banning upset customers is a trend. So is renting your car out to someone else and blaming you somehow. This company is aware and they just don't care. Go elsewhere

Super easy process. Nas got me in my vehicle within minutes of arriving and was personable,…read morehelpful, and relaxed. All other staff were excellent, as well, when I returned and got me in and out quickly. Good vibes at this place. I will be coming back!

Reserved a premium car online. When I got there, they told me that they don't ever have premium…read morecars at the location. Ended up with a Nissan Rogue at the price for which I had reserved the premium car. No discount. I can think of several terms for this business model (scam, bait-and-switch, etc.). While I was waiting for the car, they were training a new employee. Giving him guidance on what to say and not say to customers. Really eye-opening and discouraging

Love the touch less car wash. As long as the automated touch less car wash is in service, wright…read moreway will always have a customer (:

I ask for the basic wash $12 so the attendant says tap which one you. So I tap the bottom one (not…read morewearing my glasses) I saw basic and tap which was for basic plus $18. She never showed me the entire page to make my selection for just the basic wash $12. So that's a scam to get customers to pay more. The washes are ok a quick wash vacuuming and go.

We purchased a used car from University Ford Durham and ended up spending an additional $3000…read morewithin 11 days to make the brakes road worthy. We have a BBB claim open that they haven't even bothered to address. If you are in the market for a used car, I would highly suggest you look elsewhere. This dealership doesn't stand by the cars they sell and lets dangerous cars leave their lot. Unless you don't mind spending an additional 25% above purchase price to make the vehicle road worthy, think twice about doing business with this dealership.

I had a wonderful experience with this dealership today. I found the used car I wanted on their…read morewebsite yesterday. I reached out to the manager who assigned me to a salesman. I completed the loan pre-qualification online last night and drove from Charlotte to Durham today to test drive the car. David, my salesman, was helpful and not pushy at all. He took his time to explain everything and happily showed me another car that I was also considering. I had the car thoroughly inspected by Adam, my trusted mechanic there, and proceeded to purchase the car. TJ took care of the financing package for me and was very friendly and helpful, answering all of my questions. All in all, I feel like the price was fair and I'm happy what they gave me for my trade in. I would definitely shop with them again for our family's next car.

I just rented a car through and online discount system. The lady at the counter was EXTREMELY…read morerude. There was an issue with the contract that didn't match what I signed up for online, but the lady said she couldn't change it. I get into the car and the interior smells of BO, and halfway through my trip the check engine light comes on. I will never rent from these people again.

Quick , comfortable and friendly limo car experience in raleigh , hihly recommendedread more

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I had been on a cross country trip moving from eastern Oregon to NC. My car was a mess! I had been…read morethrough rain and snow and dust and more rain and mud. The inside was loaded with stuff, my dog and my sister and all our trash and travel snacks and drinks. I could barely see out of the windshield due to so much bug residue. I was SO HAPPY to get my car back looking brand new! It was so shiny and the bugs gone. And The Dude used some awesome stuff that made the next rain simply bead up on my car and windshield. I didn't even turn the wipers on that day. This guy pays plenty of attention to detail, works pretty fast considering he does the work by himself and does it all at a good price! I HIGHLY recommend you give Rebound your business. Thanks KPH!

Very thorough cleaning services! With a great price tag! Excellent customer service will definitely…read morebe back!