We loved Thornton Plumbing -been using them since 1987. They were always so prompt when we called,…read moreI mean when you call a plumber, you usually don't want to have to wait around. They always sent courteous and professional people to do the job. Their work and the parts that they used were always top notch. The cost was always reasonable. There was NO charge to diagnose the problem. Our problem was their job. In my experience and opinion, since they have merged with Bradbury... 1. You have to sit through a sales pitch and a long sales pitch about becoming a member of their "club" which they charge for monthly 2. You are no longer assurred of prompt service unless you are a club member. In fact, you are made to feel very much "not worth it" unless you belong to the club 3. Their charges are out of control. There is a $49.00 charge to "diagnose" the problem that by the way we already knew what the problem was - OK just stick a gun in my face and rob me of $49.00 or just call it what it is - we charge you nearly 50 dollars to show up 4. Their charges are ridiculous. They were here around 30 minutes and charged us $170.00 to replace the shut off valve and the water line leading to a commode along with the $49.00 for showing up making the total bill for that simple task a whopping $219.00! I absolutely am looking for a new plumber. This is not customer friendly. This is not honoring a very long-term relationship. This is not maintaining what was an incredible reputation - a company that really cared about their customers and put them first.

What a great company, start to finish they were very nice and FAST. Chris and Shane came over ahead…read moreof schedule and did the job right. Thanks, I will definitely be using your service again if my house is flooding ;)

Misrepresented System Condition - Led to Claim Denial…read more I hired this plumbing company through my home warranty provider. They charged me $75 to inspect a sprinkler valve issue and submitted a claim stating the enclosure was "FULL of dirt" and needed $250 worth of digging. This was completely false--the solenoid (part needing replacement) and top of the pipe were clearly above the soil line and fully accessible, as confirmed by photos. Their misrepresentation led to my warranty claim being denied. When I contacted them directly to request a refund for the inaccurate report, they refused and stood by their statement, despite clear evidence to the contrary. I expect honesty and professionalism from service providers--especially when their assessments impact warranty coverage. Unfortunately, that wasn't my experience here.

the best all around hard worker and reliable and always keeps you informed like what needs to be…read moredone to fix your problems and gives you the amount right on spot and xplains everything before they start the job right away and fast and cleans up right away before they leave

used Bobby today on a job and was very pleased with his work and response time. Outstanding…read moreworkmanship. His price and honesty was unmatched. I would highly recommend you to give him a call on any upcoming work. you will be satisfied.

I used the Expert Air in Baytown, Tx. The person that showed up lied about a fire being in my…read moreattic and would not take photos for me. I had been sick for 3 months and was dizzy and could not go into the attic for myself. He promised to send me some from his camera phone even though I handed him mine. When the non English speaking guys came the next day I asked them about smoke smell etc and they nodded no to the questions. When they brought down the unit I ran my hand all around it and no residue, no smoke smell. I went outside to look at the main unit and what had burned was the small, housed condenser ? 6" X couple of inches wide. They had replaced that one a year before FOR $800.00...They did not calibrate the new unit, every time it is turned on, heat or a/c, it stinks up the whole house with a soured smell and I put in messages for a couple of weeks after the installation to the owner and no response. I am a senior, I can not afford this unnecessary unit. They had broken off valves, left the breaker box open outside during Harvey and several other things trying to get me to buy a new unit. I always said no because the old one was better than this one. The guy they send out gets a commission and preys on the elderly. My brother also saw that there was no smoke in the pieces brought from the attic and saw the burned box they had replaced in the outside unit. I would NOT recommend using this company.

These guys KNOW what they're doing!! Excellent service!! Clean, clean, CLEAN! So polite! Priced…read morethousands of dollars less than the estimates we got from two other companies and a whole week earlier for the installation. Ronnie Rains explained everything to us, taking his time to make sure we knew what to expect. He even came out on a Sunday! They loaned us what we needed to keep our broken unit working and keeping us cool until Tony and Felipe came out Wednesday to replace it. We are SOLD on this company! Thanks to our neighbors Willie and Sharon Fowler for the recommendation.

Called at 9a for emergency plumbing repair on broken supply line from our well as a result of…read morefreeze. Was told by the young lady we were scheduled for 12n right after the current job. Called back at 1p just to check, told he was finishing up and should be there at 2p. Called back at 5:30p was put on hold so she could call.plumber. On hold 10 minutes and then was hung up on. Tried calling back 4-5 times and going to voice mail. They didn't have the decency and honesty in a hard freeze emergency plumbing situation to just tell me they weren't going to make it so I could have had time to try and schedule someone else. DO NOT RELY ON THESE FOLKS.

I called because I have a clogged pipe and said I would like to have someone come take a look at it…read moreand give me a price on fixing it. She probably hung up on me thinking it was a mistake I called back answered hung up, answered, hung up very rude company run don't walk. Do not use this company if your life depended on it

Damien did an excellent job on our commercial floor repair. It was a very difficult to reach area…read moreunder a large oven and he completed the work safely and efficiently. We will definitely use them again.

Fantastic experience start to finish! Great communication, above and beyond scheduling and fast,…read moreefficient and neat work! Damian came to find a leak in our bathtub and I stepped out of the room for a couple minutes and he already knew what was up. Not only that, he told me the parts I needed would be free under the Moen warranty! Such helpful information. After the part arrived, he went above and beyond to come fix it on a Friday evening!! Reasonably priced also! Highly recommend and will be using his many services again and again!

They rushed the work out which was nice. I showed where the leak was and the fact the irrigation…read moresystem was in the area. At three spots the plumber mowed through the irrigation lines and then didn't even reconnect the irrigation system so we couldn't test it. Two weeks no return so I hired someone else to reconnect and discovered all the cut irrigation. I don't recommend.

I live in another state but own a rental in Houston near Katy, the tenants had a broken valve where…read morethe shower was at 3pm and I contacted J&K since they seemed like a family friendly contractor. They were at the house within 3 hours same day near evening and fixed the issue immediately at a good price. I'm extremely satisfied and the tenants were ecstatic that they had running water again in their master bedroom fixed same day. Great service and wonderful staff.

Excellent service and great communication! I needed my hot water tank replaced, and they offered a…read morevery fair and competitive price. The work was high quality, and I highly recommend them for any plumbing services.

Fantastic customer service. The plumber showed up on time, and worked quickly. Honest and helpful…read more I definitely recommend this company.