I have used Reliable Appliance Repair on a couple of occasions. Steve Albano is a super nice guy and a pleasure to speak with. He did a re-build on my very old Maytag dryer and performed the work correctly the first time. On another occasion, my dishwasher went kaput and he gave me a tip on an Amana unit the was on sale at Lowe's. I went and picked it up and he made all the connections quickly and affordable. I will continue to use Reliable Appliance in the future. read more

Wow! I'm blown away by Steve and his approach to customer service. He is always my first point of contact with any appliance issue or repair. Today we have a leak in our dishwasher and I sent him a text message. Within minutes he called me and he was helping me troubleshoot the problem. Turns out I probably need a New machine instead of a repair. That is based on the age of the machine and leak issue. Steve spent nearly 20 Minutes on the phone with me helping me troubleshoot and diagnose the issue. I have not experienced many appliance repair folks who will spend that amount of time helping someone- knowing that they might not even need his services. He goes above and beyond the call of duty and lives by a motto of customers come first. Steve, thanks for all you do to help customers!! read more

Highly recommend. He will talk you through the issue and very promptly respond! We ended up not even requesting a repair and he was still incredibly helpful. read more

Have had to use Steve's appliance repair service, Reliable Appliance Repair, for several times now on property that I have here in Raleigh and have been completely satisfied. The response time is excellent, the work efficient and reasonable! Nothing has changed. read more

Steve looks like a slob, is a one man destruction team. Show.s up late, not at all or early when you are not home because he gave you a time. I asked if I could provide a moving blanket to not scratch my hardwoods when pulling dishwasher out. Said he misunderstood, thought it was for him. He scratched my floor in several places, only stopped when I started screaming. Then told me to get one of those Stain sticks. Today whe he finally returned to install new dishwasher I requested that he be careful of the hardwoods. Immediately he says I don't know if I'm comfortable doing this. I said you already scratched them, the Lowes delivery guys had a hand truck which I had to use to pull old one out, I weigh 110. I tell him all of this, he argues that he will have to push on floor at some point. I repeat I don't want my floor damaged any more. He goes on a rant that he isn't comfortable, he thinks I should get someone else. I quickly say you are totally right. He may know his craft but he will destroy your floors. Call Mr Appliance. Avoid Steve read more

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We requested an estimate via Yelp in the morning and Steve sent Rufus out that afternoon with the right parts. Our dryer was working by dinner. Thanks! read more

My Kenmore Dryer stopped spinning and I vow to keep repairing this work horse, until I can't. Steve was able to come out the same day. He was passionate about his profession and took the time to educate me on the innards of my dryer. I would totally recommend him!!! read more

Steve responded to my request immediately and had my dryer fixed that same afternoon. Professional, knowledgeable, and trustworthy. Higly recommend. read more

When our GE fridge stopped cooling last month Steve came out and, after diagnosing the problem (an evaporator fan died), quickly got our fridge cooling again. And Steve is patient and thorough when explaining the problem and the solution. I wouldn't hesitate to call him again. read more

Spoke and texted with Steve over a two week period about repairs to my dishwasher and he ghosted me.

Steve was quick to reply to my message and was patient and professional over the phone. He guided me on how to solve my washer problem and I am very grateful for his knowledge and fairness. I'll definitely reach out to him again in the future. read more

Steve is a stand up guy! With his knowledge and expertise he assisted me over the phone and was honest and upfront about what I needed to do. Steve also gave me advice as to the type of appliance that I should be looking at and the reasons why. Steve showed me that he cared for me as a customer more than trying to make a dollar from me. He could have easily came out and charged me and did repairs that would have only cost me more in the long run but he didn't. I'm truly grateful and blessed to know that any issues I have in the future there's someone out there that I can call on and trust that I will be taken care of. Thanks Steve. Semper Fi! read more

Steve is amazing and I'll be using him for ALL of my appliance repairs. I was hearing some very loud but intermittent nosies from my fridge. He is super honest and, in my case, told me that at this time there wasn't anything that he could fix (and what to look out for when it is time to call him and get it fixed). read more

This company was great to work with. After my dishwasher started leaking, they were very fast to respond to my inquiry, help me troubleshoot on the phone, and come out to assess the issue and then install a new dishwasher promptly and effectively (and for a great price). I will be using them every time I have an appliance issue going forward. read more

Although I live in Pittsboro which is outside the service area that Steve covers, he was incredibly generous with his time and knowledge regarding my partially functioning fridge. He provide several valuable nuggets of wisdom about what to look for in terms of troubleshooting and what to consider when buying a new fridge, which is what we ended up doing. He is a true professional and credit to his firm and profession. read more

Reliable Appliance is the best--hands down. Steve is honest and thorough with every job. As a realtor and property manager, I use his services frequently and lean on his expertise. I recommend him to our clients without hesitation. Fairly priced, detail-oriented, and honest----I couldn't ask for more. read more

Called and talked to technician twice over the course of 10 days. Asked each call to be scheduled for service. No call back. Appears business is really good or they are a really small and unorganized operation. I don't fight to give my money. Moving on and taking note not to contact again read more

Very quick response via YELP. Available for telephone consult helped diagnose the issue with dryer m, quick and efficient service overall

Excellent experience. Steven was quick to respond and come out to do an assessment. Rufus installed and fixed an ice maker and dryer for us. Did the repair in record time and was very professional. Will definitely be using them for future repairs! read more

I messaged Steve on Yelp for some help with my dishwasher. He called immediately to get me on the schedule and told me to look for a few things to try to get me back up and running before Monday. The things he told me to look for actually fixed the issue. Steve is amazing and won't go anywhere else in the future. read more

The water dispenser on our Whirlpool fridge suddenly stopped working. The technician came to diagnose and then left ordering parts for the next visit but didn't tell us how much it would be to fix the issue. The next time he came with a new part and quickly fixed the issue. The total cost is $135 and I am not sure if it is high or just right but glad we got water again. The technician seemed very experienced. read more

Reliable Appliance Repair - The water dispenser part. - Appliances & Repair Near Me

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I see the great reviews and I am glad this company has helped others. I will have to say that was not the case with us. I set up an appt for someone to come check out the washer. The F21 code was showing up and is a drainage problem. The guy who came out talked to my wife. He never looked at the washer, but told my wife that it was the control panel and we should get a new washer and then he left. I also talked to him on the phone and he gave me the same info. A week later I googled the problem, opened the washer and cleaned out the drain. The washer is working fine now! Glad I didn't spend $700 on a new washer. read more

We were suckered by the good reviews here. Instead call The Appliance Guy - Troy Zimmerman at 984-269-2669 - monumentally better service and expertise. We called Reliable Appliance Repair to check out a dryer issue (no heat coming out) and a microwave issue (door wouldn't properly latch). The technician who came to the house was friendly enough and he diagnosed both issues in a timely manner. The dryer, over ten years old at this point, was too expensive to fix and we ended up buying a new one. We did approve the proposed work on the microwave. The technician worked on the microwave for about an hour, seemed confused and frustrated most of the time, finally gave up all of a sudden, and told us he'd have to come back the next day. He came back with Steve, who I believe is one of the owners. They replaced one of the switches (there are apparently three) in the door mechanism and the microwave seemed to be working fine after that. The total cost, for the original service call and the parts and labor, was $125. FOUR days later, we began experiencing the exact same issue with the microwave. I was later told by two different appliance people that all three switches should be replaced at the same time, and it should be the entire latch mechanism, not just the cheap switch. I reached out directly to Steve to let him know we were having the same issue and this is when he started dodging me. I had a difficult time getting in touch with him, and most of my calls were not returned. I finally got in touch with him on a Friday and he said he could come out and replace the other two switches early the following week. We'd have to pay for would be the parts. I let him know we were leaving Monday afternoon for a trip, to which he replied, no problem, he'd call me first thing Monday morning and they'd get it fixed before we left. Monday morning: big surprise, NO CALL from Steve. He never called, followed up, nothing. So there we were, three weeks later, $125 paid to Reliable Appliance, and we were in the exact same place we started before we placed a call to them. We were so frustrated by the overall experience that we did not make any more attempts to get the poor service rectified by Reliable Appliance Repair. We chose instead to use a more responsive and trustworthy appliance repair company we found, to which we ended up paying another $120. I would not, in any way, shape or form, recommend this company. read more

I called on Christmas Eve, about our microwave that lost power. They were not open, however, they called and triaged the problem over the phone. I thought this was above and beyond. Just from this experience I would highly recommend them. read more

My wife and I were experiencing problems with our dishwasher and called to have Reliable Appliance Repair come take a look. When I spoke to the gentleman on the phone, he informed me that we were outside of his service area and he wouldn't be able to come by. However, he also gave me a few tips and ideas for solving the problem ourselves, which were easy and, most importantly, worked! While we didn't use their services, I thought it was important to write a review of their character to help us out even without being paying customers. Thank you for your assistance! read more

Our dishwasher broke last night and we called Steve today and he came out to fix it. He is so knowledgeable and nice. My husband and I were so impressed with him and so thankful for his services. We will definitely use him again and recommend him. read more

As with another review, Steve spent about 15 minutes with me on the phone trouble shooting the issue with my 10+ year old Whirlpool refrigerator - it wasn't cooling . He suggested a few tests and offered a short term temporary solution thinking it was the thermostat until he could get to me. The tip worked and kept the fridge running (and saving the food in the freezer which was full) until he could get to me late the next day. Quick repair (thermostat replacement) when he got here and affordable. The last thing I wanted to do was buy a new fridge given the supply chain issues and inflated costs. Would/will call Steve again if needed. Many thanks! read more

I have said this before and I will say it again. You learn more about a company when something goes wrong than when everything goes right. As with the last time I used Reliable Appliance Repair the tech arrived in the agreed upon window, with a call to let me know when he was on his way. He looked over my washer and let me know what was wrong and what it was going to cost to fix it. This time however he missed part of the problem. We called to let them know they had not in fact fixed our washer. They came out the next day found the problem and fixed it. I was pleasantly surprised that they did not charge me any labor for the second visit and gave me a break on the price of the part. That to me is a company standing behind their work at the highest. At this point I am certain I would not use anyone else if I have another appliance problem!! read more

I called Reliable Appliance Repair this morning because my washing machine broke. I'm a new homeowner so I really have no idea what to do when it comes to these kinds of issues. I have to say I'm impressed with the level of service I received over the phone. I didn't schedule a repair this time but I absolutely will use this service when I need a future repair. read more

I am more than satisfied with Steve from Reliable Appliance Repair. He returned my call promptly and was able to look at my washer the same day. Also, Steve provided expert education on my washer brand (Whirlpool) which was invaluable. And he offered to answer any future questions should I have them. read more

So, I chose Chris because of his honest response to the 1-star rating here on YELP. Having worked in customer service for years I know that sh*t happens and there are some times that you just can't make a customer happy. His other 5-star reviews, as well as his honest and straight-forward response to the 1-star slap down, convinced me that he was the one to call. I wasn't disappointed. He's gruff and curt on the phone (don't expect a sweet "people person" ) and he's also punctual and honest. He was early for my appointment and waited for me to get there. He fixed the problem and it didn't cost me an arm and a leg. Would I call him again? Yes! Would I recommend him to friends? Yes! read more

I was completely impressed with the service Chris provided. My fridge died on me last night at 12:30 am. I just happened to be awake and checked and it was warming up and would not cool. I did a search here Yelp and found Reliable Appliance Repair and called him at 8:00 this morning and we has here by noon with all the right parts to fix my fridge. It now works better than ever! Thanks to Chris and Yelp for finding the right person for the right job. I am so glad I don't have to purchase a new fridge right before Christmas. read more

My washing machine recently started leaking and I called Reliable Appliance Repair. Steve the owner could not return my call until after hours, but he did get back with me the same day. Steve was extremely helpful and patient and took extra time to help me figure out my issue. Over the phone, he was able to expertly walk me through removing the front panel on the washer the diagnosing the exact issue and coming up with the best solution for my leaking washer. I cannot speak highly enough of his customer service and knowledge, I will be a returning customer for any future appliance issue. read more

They were great. Main reason being was that they answered the phone. It is frustrating that all the appliance repair guys do not have a person to answer the hone. I had left messages with 3 other companies and no response so when the tech answered the phone I was happy. He came out and was here and troubleshot the problem and had the part on him so he was in and out in 30 min and now my fridge is cooling properly. He answered all my questions politely and was very professional about his work. he gave me some tips for maintaining my equipment as well. Definitely recommend them. read more

I have a rental home and the dryer stopped working. I debated on getting a new one but thought I should try to fix the old one first, especially if it's less expensive to fix. I called Steve and he was very honest and knowledgeable. He gave me the worst case and best case scenario in terms of cost. We discussed it a bit and decided it was best to try to fix. He was able to arrange a time with my tenant and called me while he was there. Ultimately the cost of the fix was right in the middle and on the edge of getting a new dryer so I decided to get a new dryer instead. I only had to pay Steve a service fee and he was great to work with. I would certainly recommend him and use him again. read more

Steve saved my life. I have a small baby and our washer machine and fridge both decided to konk out at the same time. Steve spent 15 mins on the phone suggesting things to try before him came out and wallah they were both fixed. I learned more from him in that short time than hours of YouTube videos. Thanks again Steve! read more

Our washer would not turn on. Steve helped me try to troubleshoot the problem over the phone. That was unsuccessful so he came to our house and had it working in less than 10 minutes. He was very friendly, professional and knowledgeable. We will use Reliable Appliance Repair in the future. Thank you so much, Steve! read more

Friendly, honest, and quick! Came out same day and tried a more cost effective option while explaining how everything worked. Steve is top of my list for repairs going forward, high recommend! read more

I just called in and spoke with Chris about my dishwasher having a foul smell. He talked to my husband over the phone to make some suggestions. He was so helpful and nice. Thanks Chris! read more

Steve is awesome!! He is quick, reliable, on time, and doesn't try to up-sale unnecessary repairs. He is an honest guy with a lot of experience. He did a great job on our fridge. We will definitely use him again in the future! read more