***UPDATE*** The owner, like Dwayne is all talk. Never called me. Just had my second oil change, the transmission leak is still there. I've spent nearly 1500 in auto repairs for a 6 year old car. Repairs that never should be needed at the low mileage I bought it at. 61k-ish Now I get to spend more on more repairs this unreliable car has. If the management would agree to pay for or perform themselves a transmission reseal, I will shut up completely. I will delete my reviews I have placed on 4 platforms. If it's easier, I work in the dealer world (I get a reduced repair price which I'd be happy to have y'all pay for. Or you can have your techs do it but it needs to be fixed right the first time. I wouldn't recommend their PDI team either.... When they do a pre delivery inspection they need to at least fix the small thing. 3 cars I test drove had bad tire sensors. One costs the dealer 50 to install. If you'd fix that more people may fall for your "reliable car" name. You're failing your core values. Big time. read more

Reliable Cars - Oil;waking all the way down the exhaust showing this leak has been present for a long time. - Auto Repair Near Me - Springfield, Missouri

See all

I bought a used 2016 Mazda CX-5 just under 88k miles from this dealership 4 months ago, and I've only put a few thousand miles on it so far. A few months after purchase, I noticed a slight whine, which I wasn't initially worried about, assuming it was a belt or something that could hold off until the first oil change interval since the dealership had just done a maintenance inspection. However, the noise increased drastically over the next 6-8 weeks, so I brought it into my trusted shop to see what was going on, and they found the transmission oil to be almost completely empty with metal shavings floating within, despite there being a dipstick to easily check the fluid level and no leaks coming from the transmission. They put two entire quarts of genuine Mazda transmission fluid in it to try and salvage the transmission, but it was apparent that a full replacement would still be the next step. Against their own best interest, they recommended I tell the dealership what had happened due to the clear oversight that had taken place at their service department in selling a car to me that was already low on transmission fluid. After days of me insisting that I won't be paying a diagnostic fee for them to look into an issue they caused and my car just sitting on their lot, this morning, I got a call stating that they had looked into the issue and agreed that the transmission would need replaced, but that because it's out of warranty, they couldn't do anything. When I made it clear this wasn't acceptable considering the circumstances, they stated that a manager would give me a call. I had had 6+ interactions with their staff over 5 business days, just to get to this point, with little more being done than them acknowledging what I already knew. A few hours ago, I received a call from Robert, who spoke as if he had no prior knowledge of this issue. I directly asked if he had been briefed on the matter, since at this point I was tired of restating my situation to each member of staff, and I assumed that any manager worth their salt would come prepared with an understanding of the issue and be ready to resolve it, but it's clear now that his feigning ignorance was just a tactic, and this was, hands-down, the most unprofessional interaction I've ever had with management at any business. Robert made it clear that it was my fault for not returning the car immediately after hearing the slightest whine two months ago, and that since another shop had "opened it up" and "put the wrong fluid in it," (my shop ordered genuine fluid directly from them, though Robert was not open to hearing this or allowing me to prove it, since there's seemingly no point) they weren't liable in any way, that I was making "assumptions," and he "wouldn't entertain them." Robert also asked that I "don't interrupt him" since he had "not done so to me," even though I assured him he had several times during our conversation. He immediately raised his voice and said he would call me back the next day with prices, implying they wouldn't be able to "help much," to which I responded that I believe they are responsible for replacing it for free (since I refuse to financially subsidize their mistake), and he told me "that's not gonna happen," and wished me "a good evening." I told the service manager at the very beginning of this, "if I'm going to pay $5,000 (a third of the price I paid for the vehicle) to get my transmission replaced, I will have it done at my shop" because I trust them, and I just "want this made right" by the dealership. Robert seems to be in disbelief that I don't trust their staff, but after taking the vehicle to my trusted shop and them insisting I visit the dealership against their own best interest due to clear negligence by their service department, I have every reason not to. I have even less reason now after seeing how they conduct themselves at various levels. I've been respectful through this entire process and have been met with nothing but condescension and immaturity. While I was already planning never to return (for obvious reasons), my sister is looking to buy a Mazda soon, and I'll make sure she doesn't purchase one here. I'll also be sure to steer all business I possibly can away from this dealership in the future. Extremely disappointed. [UPDATE] They responded, asking me to email Robert to continue the conversation. I have too much self-respect to continue the conversation with Robert any further after how he spoke to me yesterday. His short-sightedness saved your dealership a few thousand in the short term and cost you tens of thousands in the long term. Keep up the great work! read more

Bought my car in Nov 2024. It's been nothing but problems. Now I get my car back from being in the shop 3 times since I bought it. Advisor are rude. I picked my car up drove 40 miles turned it off & now my battery is dead & everything on the top of motor is loose. Not happy. I will pursue. I got this to beable to transport my husband that was diagnosed with stage 4 cancer. Will never buy another car there. ​​ read more

Went here to get my two Hyundai recalls taken care of and was a little hesitant after reading the reviews. I had nothing but excellent experience that started the minute I walked into the service center. The service manager was cheerful and made clear what was going to be done. I added an oil change as well which was competitively charged. They didn't have a loaner car was cheerfully offered a ride to and from where we needed to go. The clever part is they send you a text with pictures or video of any repair recommendations they find after doing an inspection. Very satisfied with the way I was treated. read more

ABSOLUTELY TERRIBLE. Service department is a LOAD OF CRAP. I was lied to about the condition of my brakes, tires, & battery. They wanted me to get all 3 replaced. I then took my vehicle to my mechanic and I was informed that these things were not true. Brakes were perfect, just needed to be cleaned out to stop squeaking (which is what I asked Reliable to look at in the first place), battery just needed to be brushed off, and tires needed to be rotated. Reliable Cars service department is a SCAM. Absolutely disgusting. I will never ever take anything back to them. They will never get my business. They will never be recommended to anyone I know. They disgust me. read more

The worst buying experience I've ever had! After buying a used vehicle I returned it in less than 48 hours. The top was completely destroyed, my crush control wouldn't work and the engine was making noises, it was a complete misrepresentation! They were belligerent to my wife, Reliable was very unreliable. read more

I was at this dealership on a Friday afternoon. After I went inside I saw several sales people. No one greeted me- I had to introduced myself. While I was dealing with the sales person they Bullied me. I did not agree with the price and I was negotiating at the parking lot. They let me go right then. They were harsh talking to me. I liked the car and I would have bought the car if I was treated right. I am buying a car on Monday for $199 more than what I was willing to pay at reliable imports dealership. If I were a owner of this business I would train my sales team again. First Impression goes a long way. Why would I want to give business to people who do not appreciate my business? My friend who bought a car with them few months back had similar experience. read more

I went to the dealership to replace a car that was totaled. The salesman was very nice and the experience was good, until!!!! We purchase the vehicle and about a week later was curious where the title and paperwork to license the vehicle didn't arrive. I began calling and got the run around for a month, before finally being told that the auction they had purchased the vehicle at lost the title, and the should have it in about 2 weeks. Two weeks later, 6 weeks after purchase, trying to contact them again and still nothing, finally after blowing my top on one of the salesmen that answered the phone, got to the Used cars manager who told me that it would be another month before I got the title. At this point I should have returned the car and made them repay the bank, but it is so difficult to find a vehicle right now we couldn't do that. They sent me a dealer tag to use so I could operate the vehicle until the title arrived. Finally after over 90 days I get the title and they give me a check to cover the late fees. Now mind you I was never told anything about the title issues with this vehicle when it was sold to me. After asking them to do something to make this better, I was told by Paul the manager that I had been speaking to that he wanted to make it up to us, they did nothing and did not care about the situation. My brother in law even went in and purchased a vehicle from them at our recommendation. If this is how they treat people that not only buy cars from them, but also send others to them, because Ethan the salesman was top notch, then how will service after the sale be. My brother in law is taking their CPO Subaru to another dealer for service after this and I will never suggest purchasing a vehicle here. read more