My AC stopped working and Aaron was the technician who came to fix it earlier today. He was here on time and it took him less than an hour to identify and fix the problem. Aaron also went above and beyond what was expected! He was kind, helpful and professional. If you use Crosswinds for your AC issues, I strongly recommend that you request Aaron as your technician! read more

UNRELIABLE DUCTS! From their rough installation crew to their service techs, to their receptionists.... All unreliable. The rough installation is sloppy... does no one inspect their work?? The service guys had to RE-WIRE my BRAND NEW HOUSE because their rough crew did a half-assed install. Their service guys are unqualified, after FOURTEEN visits to my house, each time they entered something else broke down. The MANY different receptionists they have had over the last 6 months is ridiculous, but apparently they teach them to be condescending with their customers. I had an appointment yesterday, Dec. 9, 2025, for a maintenance call... they DID NOT SHOW UP. When I called perturbed, instead of apologizing for their lack of professionalism, Sherri was condescending... No... that's not the way good customer relations work. In the past 6 months that we have dealt with this company... there is not ONE SINGLE PERSON that still works there now that did then. A business with a revolving door of employment is not a good business at all; they are unreliable. Will they show up for the next scheduled appointment!? And if they do... will the service be adequate or will they, again, leave us with a non-working unit as they have in the past. I have NO TRUST in this company. read more

I recently had my ductwork repaired by Reliable Ducts Heating & Cooling, and I couldn't be more impressed with their service! From start to finish, the experience was seamless and professional. The technician, Piter Duma, was absolutely fantastic. He arrived on time, explained the process clearly, and got straight to work. The repair was done efficiently and with great attention to detail. Piter's professionalism and expertise were evident throughout the entire process, and he made sure everything was working perfectly before he left. It's rare to find a company that combines quality workmanship with such excellent customer service, but Reliable Ducts Heating & Cooling truly delivered. I highly recommend them to anyone in need of HVAC services. Thank you, Piter, and the entire team for a job well done! read more

Elite responded quickly. Had appointment within a day. Matt the service provider was easy to talk to, knew what he was doing. Quick and thorough. Cost was reasonable and fair. read more

The workmen that came to Jacksonville Beach, FL on May 8th did witchcraft on me including hexing me me and putting spit in my mouth then tried to charge us thousands more for the work than what was needed. read more

I had a fantastic experience. I don't know anything about AC except that I really appreciate it, especially at night when trying to sleep. Unfortunately, last night I discovered that my AC wasn't working. I called this morning (Sunday) and a technician, John, was out in the afternoon. He was friendly, respectful of my house and more importantly answered my many (probably silly) questions. In no time he had it back up and running. He explained the problem, made sure all my questions were answered and left things in good order. The service charge was totally fair with no surprises. I'll be sleeping like a baby polar bear thanks to Reliable Ducts tonight. I highly recommend them and will use them for all my AC needs! read more

I was having problems with one of my bedrooms, It was always hot. A company who installed the air conditioner could not come out to see what was wrong with it. A person who works for reliable ducts heating and cooling was working around the neighborhood. I introduce myself to him and told him what was going on. He went into my attic and fixed the problem. Thank you Jay from reliable ducts. read more