I've used Thigpen services for approximately 17 years. Purchased three units with my personal, rentals, and business during that time. However, I will no longer use their services. My residential unit had malfunctions and on two different occasions their Sales Manager was supposed to give me a call for an estimate but he never called me. The first time it took him a week to give me a call after seven days but I elected for repairs. A few months later after another issue, I had a leak. The Sales Manager came out and gave me a quote. I called that Sales Manger and the company several times and they never returned my call. Therefore, I went with another company. Totally unprofessional. Proceed with caution!!! read more

Very professional and thorough. Technician answered all my questions and explained how my AC unit works. Signed up for the maintenance plan at a great price. read more

Had to have a fork lift AC change out. Our sells man Parker was very detailed and not pushy about our purchase as we looked over three different companies. When we decided to make our purchase he worked up the finance that fit our budget and had the installation planned the next day. Installation team was very professional and answer all my questions. Then the new wireless thermostats were installed with a quick training session on how they worked. Very pleased with the whole process and highly recommend them for AC service. I also changed my maintenance too after being with another company since 1989. read more

They didn't show up even after confirming they were coming. The work would have taken 20 minutes top but I could not do it because of an injury. How unreliable? First, they change the arrival to between 2-4pm. I called at 3:30 to check. They said they were coming. The tech TEXTED at 8:47pm saying he was coming. I understand things go wrong but communication goes a long way. read more

Very impressed with the maintenance done on our system. Your technician Bailey was great. He was on time, very nice , cleaned up after himself. He is definitely an asset to your company. He did his job and was very respectful. Thank you Bailey! Will definitely request you whenever we need service again. read more

Great company, had them put in a complete hvac system a couple years back, the relay in the fan motor died and they replaced the entire motor free of charge (still on warranty) No parts, no labor, came same day I called and had me cooling off after running to get the part. Probably 2 hours from preliminary diagnosis and cool air gushing out the vents again. Great honest company that does good work. read more

I am so impressed with Thigpen and Glenn is amazing and went above and beyond. My ac broke on a Saturday at 3 I live in a small town 2 miles into GA across the FL GA line nobody will come to let alone on the weekend. Not only did he come he had been booked all day and came at 10 at night after his last job and fixed my ac in about an hour in the dark with lights of course and he did not charge a lot at all. I have to say I highly recommend them and especially Glenn. Thank u so much read more

We have used Thigpen Heating & Cooling for about 10 years. They replaced our entire heating and cooling system, and we have the Maintenance Plan. Thigpen sends reminders to schedule those checkups, the technicians are on time, and they explain everything they are going to do. (I am taking away one star from this review as we had an ongoing issue with the unit that took a long time to resolve, but management worked to make sure it was resolved to our satisfaction.) I am writing this review today to highlight the way Thigpen treats their loyal, long-time customers who have this plan. They manage the relationships the way most companies SHOULD treat customers who routinely do business with them. We have a rental property that needed a quick repair to the AC unit, something that has never needed to be done since we have had the home. Thigpen went out that night and took care of it. We didn't get an up-charge, it wasn't treated as a "new account", and best of all, our tenant had a working AC unit a few hours after the call to us. Please compare that experience with the company we hold a 10+ year relationship with for bug treatment - they wanted an enormous fee to enter the rental home for the first time. We went with someone else...our business wasn't valued nor was the long-time relationship. No such disappointment with Thigpen! I highly recommend Thigpen. We have been able to get same-day service every time we have called. read more

I have used Thigpen heating and cooling for the last 6 years for routine maintenance on my 2 A/C units in my Jacksonville townhome. They arrived on time, cleaned up, did appropriate maintenance care on the 2 units. One of the 10 year old units kept leaking coolant from coils and had to be replaced. I worked with Steve Tony in sales and a new A/C unit was installed. Very happy with the work and the new unit works great! read more

This used to be a good company. I called to have a heat pump problem looked at, and had an appointment. They didn't show up at the appointed time. Two hours after the appointment I get a call from a guy asking, "do you still want me to come out?" No I didn't. read more

The staff at Thigpen are top notch! They replaced the entire system as well as duct work in only one day, and left the place cleaner than when they got there! From the initial estimate to the finish, they were courteous and completely accurate! They even helped me find affordable financing! Highly recommend the team for your next HVAC job. read more

!!!!!Thigpen doesn't warrant their work!!!!! !!!!Save yourself the trouble. Find another company for your heating and Air Condition needs!!!! Thigpen Heating and Air did a Lennox recall repair replacing the coils to my ac unit 5 years ago. Since my townhome was only 7 years old I hadn't done any maintenance on the unit. I recently moved and had to rent out my unit. I wanted to ensure everything was working fine so I scheduled a maintenance with Waycroft. The poor technician went to unscrew the cap expecting a pressure cap below to prevent the loss of the coolant, to find that the cap had been broken off when the prior technician replaced the coils and the coolant came shooting out. The Waycroft technician was shaken because he was almost injured by the coolant. I then contacted Thigpen to come out and correct the broken piece as well as replace a few parts that were showing time to replace. I emailed the invoice and statement to Thigpen from Waycroft. All I was asking for was to have the cost of fixing the broken cap and replacing the coolant lost covered because of the Thigpen technician's error. The other parts that required replacing were normal wear and I fully expected to pay for the work and parts. After a few calls I spoke to the Manager Mike. Mike clearly only cared about money and quickly insinuated I was lying and someone else had broken it. I told Mike that I was trying to keep this situation at the lowest cost to Thigpen and that he had an opportunity to have a life long customer for routine maintenance, but that he was forcing me to get the work done with Waycroft then take Thigpen to court. Mike said that my threat wasn't very helpful. When I responded that it didn't help when he had already insinuated that I was a liar. He hung up on me. !!!!Save yourself the trouble. Find another company for your heating and Air Condition needs!!!! read more

Does quality, honest work and doesn't try bulk up their bill with unnecessary repairs, maintenance needs. The only company we trust to handle service to our home and rental properties. read more

talked with the sales person after the instillation of my lennox system to inform them that the wrong system had been installed. I only realized this when reviewing my warranty which had been sent to me. My contract called for a Lennox Xp16 system and they installed a XP20 system. I was called the next day and informed that we had a discussion about installing the Xp 20 system during a pre install conversation in my garage. This change of unit conversation never was discussed during our meeting in the garage. I had been warned by other companies who bid on my new system that the xp 20 system was to big. We did make other changes which were made as to an additional return. Why if you have a signed contract calling for an xp16 Lennox unit and changes were to be made didn't they require me to sign a change order. My own opinion is that it would cost them to much to come back to my home and make the changes. I know that the xp20 is a better unit and I had updated my old duct work (home built in 1966) metal ducts. The company resolved the problem by giving me the better unit at the original cost of the bid for the xp16 unit. I was not given the option to correct the problem. The only statement that was made is that we had a conversation about the change. NOT SO!! The quality of the work was very good. Arnold H. read more

We purchased 2 units from Thigpen in 2009 for $12,000. One unit stopped cooling so I called Thigpen to come out for repairs. They were too busy to come same day so I scheduled an appt for the next day. It's summer so I understand they are backed up. We had company coming in so I needed it repaired to avoid getting hotel rooms. I had another company come out and was told the coils were bad on the unit but it should be covered under warranty since the units were less than 10 years. When the repairman called Lennox, he was told the units were never registered by Thigpen so the warranty was only 5 years. I called Thigpen to see if there was something they were willing to do but was told by their General Manager, Mike Gunter, that there was nothing he could do, it wasn't his responsibility to register the units. They did not bother to tell me I should register them either. No apologies, no meet me in the middle, nothing. He was not bothered by losing a customer. I guess once he got my $12,000 he was good. Horrible customer service! I would not recommend using them! read more

I was a client of Thigpen in the past and called them when I needed a new air conditioner installed. Steve Toney went above and beyond excellent service! I was amazed when he was able to arrange installation for the same day. The installers were very professional and courteous. I was especially pleased at the way they tied off all the wires and left the premises clean. The office staff was wonderful, also. I have called Steve since the initial installation and he has been very helpful and pleasant to work with. They give great service for a fair price and are by far the best heating and air conditioning company I have dealt with. I highly recommend them to anyone needing a new unit or repairs and maintenance to an existing unit. read more