Long story short, another AC company decided to sell me a top of the line system. 2.5 years later, I have multiple system malfunctions and have been experiencing redundant component failures. Ideal Conditions was willing to work around my schedule. Tom, the owner, personally came out to meet me with Sean, his service technician, at 6 PM. They analyzed everything and even did something that no other company did; they measured the airflow (CFM's) from each of my 27 vents with an Alnor Hood. I had deficiencies on both my return and supply side of the system. This was a calculation that was not done by the installing company. Instead, they just walked around and "estimated" the CFM's. Tom and Sean did not guess and put pencil to paper with facts. Afterwards, they analyzed my duct work and my system was operating at a 1.2 static pressure, which is death to the life of system components. Since a Carrier Infinity Zone System is extremely sensitive to static pressures, this had to be addressed. This by no means was a small task. In fact, most companies run at this point or try to sell you something else. After asking NUMEROUS questions, I decided to go forward with contracting Ideal Conditions. Mike, Sean, Jason, and Tommy's attention to detail is something like I have never seen. Even though 99% of the work won't be seen in the attic, they made sure everything was perfect. Everything is picture perfect from the way they designed the duct system, the way they hung the duct system, the joints at the plenum boxes, the wiring all neatly tucked and tacked into place, and the duct box to the air handler was reinforced. They added a fresh air intake to my system with an air filter to provide for a cleaner air profile and to keep the house in a positive pressure state which helps with the overall dust factor in a home. They fixed my house air filter system and replaced the wiring that was spliced 4 ways from the original installer. The system was "sweating" profusely due to the static pressure and even though this was fixed, they added extra insulation and replaced existing insulation that was damaged by the water. They also discovered that the system was jury rigged to work, so they drained the system of the freon, put a line dryer on it, and replaced with virgin freon and did a complete fresh install startup. During the duct install, they discovered some water pipes were inconveniently ran. Instead of just working around it, I discovered they actually have an electrical and plumbing department as well. Marti and Chris came out on Day 2 to re run the water pipes in a more convenient way that was aesthetically amazing. Not only that, the water pipes were rerouted so that they were not in danger of any damage from the high traffic area. This house is 25 years old. For 25 years this was just "worked around." Ideal Conditions and their plumbing department did this out of true attention to detail and care. This detour also did not affect my bill. The end result was achieving 98% on the supply air. Anything 90% and over is considered a success. It originally was 76%. The static pressure was originally a whopping 1.2. Afterwards it was .25 on a normal operating stage. They also provided 3 complimentary filters. They say character is doing the right thing when no one is looking. It is so hard to find a company that will do the install the correct way, especially when that install involves house systems in the attic that the homeowner won't see. Ideal conditions went above and beyond on this project, which was a large undertaking and a mess to walk into. The owner, Tom, was personally on site each day. The crew all worked tirelessly with absolute attention to detail and aesthetics. This company represents Honesty, Integrity, and Craftsmanship of the highest standards possible. Do not hesitate to call Ideal Conditions to address any needs you may have with your heating, air conditioning, or plumbing needs! read more

I have been using Ideal Conditions for over 6 years for all my A/C needs and even some electrical work. I have been very satisfied with this company and their service. Recently my old A/C died over Memorial weekend. I was happy that I had the maintenance agreement with them and Ethan came out over the holiday weekend and got it running. The capacitor was blown. I had to call Ethan back because it still was not working properly. He came back out and determined that my old 24 yr system was leaking Freon. We decided it was time to replace the system. Ethan came up with a plan that we agreed upon. Cody and Brody came out to install the new system. Cody was excellent and took his time to make sure everything was correct. His attention to detail was impressive. Brody was assisting Cody and he as well cared about what he was doing. They both did an excellent job and we were we very pleased. We even had new piping installed since they were not exactly sure where the leak was and Chris Hand stopped by to assist with that part of the job getting up in the attic with Brody. They all worked well together. After the install I did have them come back out because I was concerned some of the air was escaping from the unit in the air handler. Josh came out and it and it just needed some minor adjustments and it is working perfectly now. I am so happy I replaced this system and used Ideal Conditions. I would highly recommend this company. They do a great job every time and if you have any concerns they will always take care of it. I will continue to be a customer for many years to come. read more

I am posting my review of Ideal Conditions service, but first you need to know the problems iwe had getting our problem fixed. We purchased our Hybrid Electric Residential Water Heater. It is great and we had great savings in heating our water and it mostly because it is also a Heat Pump. Well the Heat Pump went out and we spent many days searching the plumbing business, electrical company and AC company's. Must have contact with 30 plus with little or no luck. Even had several visit and all of them were unable and did offer someone they thought could fix it. GE had sent out new GE EVAPORATOR and GE FILTER DRYER.It was under warranty but no one cold. I called ideal Conditions Heating and Air Conditioning because of the Heat Pump. Mr Scan Casey came our and said he had never worked on one but he thought he could do it. He explained it would be costly and I agreed to his terms. I would like to say he did an excellent job and I know it was not easy. I have read where some customers thought it was too costly but the service was great and I got what I wanted. My search told me in advance that it would be costly but I was willing to pay for the great service.I had one business that wanted to charge me $79 and I just know it would be to tell me they couldn't do the job. I again thank Mr Sean Casey, Lead Tech., for Ideal Conditions on Powers Ave in Jacksonville, pay more and get the service you need and the job will be done right. BOB JOHNSON read more

If I could give more than 5 stars.. I would!! Our AC unit went out over a 3‑day holiday weekend--about the worst timing possible with family and friends coming into town and temperatures pushing 90+ degrees. On top of that, we live on the far west side of the city in Whitehouse, so I was honestly worried about how quickly we'd be able to get help. That's where Ideal Conditions Heating and Air Conditioning completely exceeded expectations. The owner, Tom Massey, personally stepped in over the holiday weekend and made the trip out to us. He didn't just do a quick check--he took the time to troubleshoot and get our system up and running temporarily so we could stay comfortable through the weekend. That level of effort, especially during a holiday, really speaks volumes about his dedication and commitment to his customers. Then, first thing Tuesday morning, their technician returned with the parts needed to properly repair the unit and had everything fixed quickly and efficiently. The entire process--from the emergency weekend support to the final repair--was handled with professionalism, care, and a genuine focus on customer service. It's rare to find a company that shows this kind of responsiveness and willingness to go the extra mile. We are incredibly grateful and can't recommend Ideal Conditions Heating and Air Conditioning enough! read more

I have been using Ideal Conditions for more than 13 years now. They have always been professional, honest and cost effective. With that said you can never really understand a company or its culture until there is a concern or a problem. Last week their team came out to my business to figure out what was wrong with our air conditioner. They gave me a quote and we scheduled a day to have it repaired. After Tom the Manager checked the quote and repairs needed, he realized a step was missed in the diagnosis. He promptly reached out to me and scheduled a time to recheck the unit. Upon rechecking the unit, he found that the unit was diagnosed correctly even with the missing step. Tom then fixed the unit at no charge! I did not expect to have them fix the problem for free! Tom insisted because the step was missed; that he would use it as a learning experience for his team. It is rare to find people these days that stand behind their work to that level! It says a lot about their company and why it has grown over the years! Ideal Conditions has always done right by me. They work on my home unit as well as my business. However, Tom went above and beyond for me as a customer He has created a raving fan and a customer for life. If I could give more than five stars, they earned it! read more

Well, summertime is almost here. So, I decided to have my A/C unit(s) checked and serviced before the heat of the summer gets here. We all know , when does your A/C decide to stop working ? In the middle of the night or on weekends. I checked with a few of my friends and they recommended contacting Ideal Conditions. Glad I did ! I called the office ( Got their number from Money Pages.) Spoke with their office, set up an appointment. They gave me an appointment that was convenient for me, not them. The Tech, ( Jim ) called me 30 minutes prior to showing up for the appointment to let me know he was on his way. Jim arrived on time and ready to take care of my A/C needs. Jim ( who is awesome ) explained to me what he would be doing and that if I had any questions to let him know. Jim came in and out of my home to check both units , upstairs and down, and never left a speck of dirt on my floors. After completing the job, Jim took a moment and explained to me how to keep the filters clean and how important is to have the drain lines cleaned and basic general maintenance that even I can do. I was very satisfied with the customer service, work and price. Now for the rest of the summer, I'm spending it in Ideal Conditions ! read more

This is the first time we've dealt with ideal conditions and we're very pleased. They did a wonderful job. They came out to diagnose our system and then sent Kevin out to clean the inside in the outside units and the blower motor. Kevin was fantastic. He worked really hard and answered all of my husband's questions. He was pleasant, and it was so nice that he came in, worked hard, let us know what he was doing, cleaned up, and thanked us when he was done. It's such a pleasure to do business with a company that values customer service. we can see from our initial interactions that both Kevin and ideal conditions value their customers. We bought a maintenance contract and look forward to seeing one of their smiling faces sometime in the next six months, but will call them before if we find we need them. Too many other HVAC companies have wildly high prices and say you need things you don't. We've had some bad experiences with other companies, but we're thrilled that ideal conditiones did not do this. I recommend them highly. They are honest and reliable. read more

I have been a loyal customer of Ideal Conditions for 5 years and have never had a bad experience with them. They have always been very professional and honest with me. Yesterday my air conditioner went out for the first time since Ideal Conditions installed it. They were at my house within 2 hours, the tech found the problem quickly. He explained everything to me and showed me the parts that were blown out. I always recommend this company to all my friends and family because it's hard to forget that when other companies told me my OLD unit couldn't be fixed and I needed to buy a new one even after I explained that I couldn't afford a new one. Ideal Conditions was the only one that said they could fix the old unit to help buy me the time I needed to get money together for a new one. They thoroughly explained to me why I needed to get a new unit as soon as possible. All the quotes I got on a new air conditioner were within a couple hundred of each other so I chose Ideal Conditions because they were honest with me. read more

I had to call Ideal Conditions out to my home as my AC stopped working and I have a special needs child in the home. They gave me an appointment time of later in the day. An hour later they called back and asked if they could come out then as they want to make sure I got taken care of. The technician arrived at my home and began to inspect the system. He took me with him and clearly showed me how things should be and what was wrong. I needed a new part and the tech made sure I got a quote for the least amount possible. He picked up the part, came back and installed it within ONE hour. My son never really had a chance to notice the house wasn't cooling. He also replaced my thermostat and made sure the system will work correctly. I would recommend Ideal Conditions, Inc. for ANY ac or heating needs. The technician also told me they do electrical and plumbing as well - ANY NEEDS FOR MY HOME I WILL BE CALLING IDEAL CONDITIONS, INC. read more

I have been a customer of Ideal Conditions for many, many years. I have found them to be extremely professional and helpful. This week was no different- on Sunday afternoon, our AC unit stopped putting out cold air at the same time I was dealing with my husband who was having issues with shortness of breath. I called and left word for someone to call me Monday morning, as I knew we could make it through the night without AC. They called as I was on the way to the ER with my husband. Everyone that assisted me through this process was kind and compassionate, especially Ethan who helped me think things through - when my thoughts were more on my husband than on buying a new AC. Also, a big THANK YOU to Patrick and Caleb who did a great job not only installing our new AC unit...but for taking extra time to go over all details of the new system. Great bunch of folks - I highly recommend Ideal Conditions Heating & Air Conditioning read more

We came home after a fun week of visiting with our grandkids to a home that felt like a furnace. Our AC wasn't working at all. Call Ideal Conditions, it was a Sunday evening, they had a tech contact me. He was very honest and said it was going to be a few hours before he could be there. He had other calls ahead of us. Told him that it would be real late at night I didn't want him to come out that late. He said he would call the office to have them contact me in the morning, which they did. Tom, whom I first met over 14 years ago at a Home and Patio Show, answered the call. He took care of the problem promptly and gave me a thorough explanation of what he had done plus showed me a video of my AC unit with the repairs. I was surprised it was him who came to my door, because he is the owner and still answering house calls. I am more impressed with him now than ever. Great job!!! Keep up the good work everyone. read more

We needed to replace a 14 year old unit in 2014. A few years earlier we fell for some other company's ad to clean our air ducts. Much to our surprise, we started to get soot blown from the "clean" air lines. So, after a long search we selected Ideal Conditions. The owner had a very competitive price on the full system: compressor, air handler and all new ducts. As part of the package we got an extended warranty. Everything mechanical can have an issue and we have found the company to be very responsive and fair. The warranty has come in handy and the company has been fair on those items not covered. Today (9/6/18) Truck # 305 fixed a leak in one of the lines that was releasing the Freon (or whatever its replacement is called); and recharged the system. All in under an hour. You definitely want a company that will always be there when you need them. And Ideal Conditions has always been there for us!!! read more

Exceptional experience from end to end. Found out about Ideal Conditions through a tech, Chris, who was at my neighbor's house for a service call last night. He couldn't have been more courteous when I engaged him about service, even though he was very busy and had other service calls to make that night. An appointment was scheduled for this morning (crazy considering the pervasive HVAC issues everywhere because of ridiculous heat) and Ethan and Joshua in truck #311 arrived within an hour of it being scheduled. Absolutely amazing! Ethan and Joshua were friendly, professional and courteous, taking the time to answer every question that I had. The prices were reasonable for the repairs, an annual service agreement as well as filters, which are a non-standard size for our HVAC unit. I am very impressed with the level of service we received from Ideal Conditions and enthusiastically recommend them. read more

The AC system stopped cooling during Memorial day. Because the house is well insulated and have ceiling fans in every room, we were ok that evening. On Tuesday morning, after reading many reviews, I called and spoke with Brittany. She scheduled an appointment for the same day. She also talked to me about a service plan. After reviewing the plan; I purchased it. Later that afternoon, Kevin arrived and diagnosed the issues. He ordered the parts and returned the next day after working a long day. This time, another AC tech, Chris brought the parts from the show to save time. Together they were able to get my house cool again. I wish to thank Brittany, Kevin & Chris for their great service. Being a Vet owned company was a strong factor, plus great reviews helped me make the initial call. My house is a Army / Navy household, so we support companies like Ideal Conditions. Thanks Milton H. read more

It was Sunday and another hot day. I was babysitting my 4 young grandchildren and the AC was running and running. Then it turned itself off. After about 15 minutes it came back on. And this kept on happening. My daughter and son-in-law were working at the hospital. When I let them know what was happening, my son-in-law started calling AC companies. Only 2 companies called him back, but only Ideal Conditions could come out that evening. Mike arrived when they said he would and went right to work. He found a few things and then dug further to understand what was actually going on. Unfortunately, he found a major part was the problem. Mike did what he could to get the AC working until they could get back and replace the part. He went outside multiple times in the rain to complete the repairs. He was so polite, friendly and knew what he was doing!! Thanks so much Mike!!! read more

I was fortunate enough to have Tom the owner of Ideal Conditions come do our estimate. He was professional, knowledgeable, easy to work with, worked with us to get what we needed at a price we could afford, broke down our new system so I could understand what exactly it would do for us, and went above and beyond. He even designed our duct work himself. We have had a great experience with all personnel we have had contract with at Ideal Conditions. Would highly recommend Ideal Conditions for anyone who needs AC work. A huge shout out to our installers Cody, Brody, and Caleb. They were all knowledgeable, professional, respectful, and answered all my questions. They made sure to explain things about our new AC system to me. They were even friendly with our dogs. They did a great job with the installation. Thank you gentleman. read more

Ideal Conditions is hands down the best HVAC company I've worked with in 15 years as a homeowner. Rich was our technician today and he was on time, polite & friendly, had great communication (letting us know when he was on route, explaining the condition of our unit's components, etc) and was extremely knowledgeable & detail oriented. He did an amazing job with the cleaning and maintenance we had scheduled today and he also helped us to renew our annual service contract (as well as letting us know about the deluxe flex pay option). Very reasonable prices for parts and labor and even though our unit is over 19 years old, they've done everything they can to extend the life of our existing AC unit instead of trying to sell us a new one too soon. You can't go wrong with Rich, Sean, or any of the other technicians at Ideal! read more

It's been 10 months since my Trane unit was installed by ideal... Just had an issue, with no fault of them, but they came out and handled it with no issues. I had originally spoken with Tom about 11 months ago and was in a bind with a big box "HOME" improvement store and their vendor who installed the wrong unit, Tom was beyond accommodation expectation in handling the uninstall and new install from ideal. An extremely upstanding guy and company. I even referred then to my father in law, who lives in Keystone, an area that ideal doesn't serve, but Tom had his guys go out because it was a referral of his customer, me, and replaced a part for about $165, that my father in law was told would have to cost him a new $5,000 unit by another company. Great job Tom, and Ideal. Keep up the good work, and better ethics read more

I use Ideal Conditions because my mom used them before she passed away. They installed her HVAC system in 2015 and they have performed all the service and maintenance on the system. So, I renewed the service contract in my name when I took over the house. The technicians have always been friendly, professional, and helpful. There was an issue I had which was beyond the technician's control, but the owner of the company personally reached out to quickly resolve that situation. Tom went above and beyond, and exceeded my expectations as a business owner. The way he resolved my issue spoke volumes of his integrity as a person, and his company as a whole. I believe he is a man who truly cares about his customers and his employees, and I would definitely recommend them now. read more