Called in to make an appointment to get a service rep out to the house when our air conditioning stopped working. The service rep called before arriving at the house. He wore a mask and went straight to work. He was very knowledgeable and friendly. Fixed the air conditioner in less than an hour. Only charged for his time since it wasn't a major issue. He just had to program the thermostat correctly. We will definitely use them again if any issues should arise. Friendly, courteous, knowledgeable and honest. read more

I used Air McCall to replace an old A/C system five years ago. Installation and annual service went along fine, since it was a new system. But we felt it never really performed like it was supposed to, not cooling as well as expected in the summer heat. Tech's from McCall said they couldn't see anything wrong. So this year we switched maintenance companies, and when we first turned on the A/C during recent 80 degree weather the system would not cool. To make a long story short, the McCall techs who installed the system 5 years ago cut corners and failed to insulate the copper lines that run from the outside unit to the air handler. Eventually the copper cracked and leaked all the refrigerant. A few thousand dollars later, we're back in business after a complete replacement of the lines that run under the house.. McCall did not do quality work as it turns out. I could not recommend them for installation work. From what I have been told, they are no longer a family owned operation and were acquired by another A/C company. That doesn't inspire confidence. read more

It is surprisingly difficult to narrow down the huge number of choices for A/C installers. What I was looking for was a combination of great reviews (Number and quality) a positive feeling from the employees that I interacted with, brands offered, and price. That is a daunting task, but given that the #1 cause of equipment failure seems to be the install, this process is hugely important. Once I narrowed it down to 4 providers, I got the one that I thought I wanted to do business with out for a service visit on the old unit. This would be a small sample of how they act as a company. What I found was shocking in today's world! My service visit was scheduled with Ryan. He is a rock star! He showed on time, was presentable, able to communicate, knowledgeable, professional, clean....I could keep going. Ryan is a huge asset for Air McCall. I can't understate how uncommon this level of professionalism is in this day and age. great job Ryan! Now we move on to the Sales part. I had a lot of questions, many genuine, and some designed to see the response. Rob took the time to help me navigate the equipment choices, and find the best value. He went over and above working with me to make sure i was comfortable with the decision. Great Job! So now the installation...Great care was taken to install the equipment properly. The condenser had a dent, so they got a new unit out. Do it right! The builder A/C unit was a disaster. Air McCall spent considerable time and effort to correct the original installation issues. The finished product is night and day from the original. This was a very professional installation. What about price? The price that I paid was not the primary issue. I got the best value. There was an option with a different provider that was almost $2000 less, but Rob helped me understand the true differences between the options in a way that was more informative than self- serving. In the end, I got a fair price on a great Carrier unit. Conclusion: I have already recommended Air McCall to the neighbors. I look forward to a great relationship with Air McCall. This is a company that takes great pains to be a good business partner. Great job guys! read more

Air McCall - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

I had Air McCall install a mini-split system several months ago. Install was professional and the unit is working well....not the issue here. I just got off the phone asking to have someone come out and give me an estimate for expanding my current system or installing a new one. The two people that I spoke to said there is an $89 service fee to have someone come out for a service, really a sales, visit. REALLY? This isn't a service visit...rather me trying to keep the same company's fingers in my system. I'm a reliable customer, proven by my past purchase and the recommendations of McCalls that I have given to friends. I called McCall's because of the pleasant experience that I had...only to be reciprocated by an $89 "thank you". Vr, Wally read more

Everyone we dealt with was extremely helpful and knowledgeable. I called Thursday afternoon and was offered an appointment for the very next day however today worked best for us. We were able to get a morning appointment. We received a courtesy call 10 minutes before arrival. The technician arrived at the scheduled time and came in with booties, mask, and gloves on as well to help with safety. It was clear he had read our service request prior to arriving as he advised what the common reasons could be causing the issue. He did an inspection of the vent and unit. read more

Showed up on time. Consistently rude. Wouldn't listen to me from the outset. Exhorbitantly high prices and pushed a ridiculous service contract. They diagnosed the problem but I paid them to go away. Then I received the electronic invoice...from DONOVAN HEATING AND AIR. Guess I wouldn't recommend them either! I do not recommend either Air McCall and/or Donovan AT ALL. read more

We used air McCall for several years and then we missed a payment and they refused to service any of our 9 locations for a 30 day late payment. We were reliable. They also made some incorrect repairs that we overlooked and continued to use them but they had no problem dropping us in the middle of a scheduled service call. Do not use this company. Thanks read more

System lasted 4 years before it flooded my entire hallway and living room, they then charged me $100 to come the day after. DO NOT waste your time nor money with them they are the WORST!!!! read more

Called to have someone come out the check A/C. The office called to reschedule time due to weather. Which was OK time shifted from morning to afternoon. However, the technician called later to say it would be a little later than thought. The technician finally arrived after 9pm (if it had not been so hot I would have said no thanks). He was however very polite and friendly, even though he wasn't able to fix my system. Said it was best to replace it because the issues were adding up. I knid of expected that since the A/C was original system to the house. He took pictures for the sales tteam, packed up and said he would have the sales team contact me the next day. The next day nothing, crickets. I called the office the following day (keeping tabs - this is day 3 no A/C). The sales rep wasn't in the office and I was told again that they would have him contact me with estimate, etc. By this time, I started looking for other companies...didn't seem my business was that important. The next day, nothing, then finally a voicemail. I called back, he's not in the office. Called the next day and FINALLY made contact on day five. He still wasn't in the office and didn't have an estimate for me. The next morning I called him again. This time I asked him to email me an estimate, got an estimate Saturday night, finally. To say I was beyond disappointed is an understatement. The Sales rep/office was underwhelming. UPDATE: Received a VM from one of the owners (Curtis). Called him back to discuss my interactions with his company and my thoughts on what happened and how they could improve. I already found another company but appreciate the effort in wanting to work towards improvement. Thanks for reaching out. read more

I have used Air McCall for years. I made an appointment with them a few weeks ago for a air conditioning check up. I was given a date and time. Just this week they called and said they were to busy and couldn't keep the appointment. I could make one for 4 months from now! Sorry they lost a good customer!! read more

I called for a quote and found this company to be responsive. I scheduled an air duct cleaning snd a technician responded on time. Allen did a great job; very smart, knowledgeable and polite. He represented the business well. The work was done on time and my a/c system is running smoothe. I highly recommend this company! read more

We recently had Air McCall, Jacksonville, FL Heating and Air Conditioning contractor, install two replacement Carrier heat pumps and air handlers (to replace our previous Carrier equipment). Air McCall has been our heating and air conditioning service company for 10 years and has always done a nice job for us. Dustin, Tom, and Andrew were our installers and their work was exactly as Rob, our salesman, had explained - we are very satisfied with the work they did. Although it is too early to review the performance of the new systems (just installed yesterday), we our confident, based on our history with Air McCall, that they and Carrier will take care of us for some time. Dick Moore/Melinda McGrath read more

We unfortunately had a very disappointing experience with Air McCall. Our AC was not cooling properly. The repairman came at the scheduled time, one day after our call so that was all fine. He had a look at our AC unit, unplugged some cables and replaced the filter. Soon enough he started guilt talking us into replacing the AC. He tried to convince us that fixing it was not worth it and even if he did fix it, that it would break again soon. When he left he said he would contact us for a quote about a new one. My boyfriend and I are not exactly knowledgeable when it comes to AC units (that's why we contacted a company) but we had a funny feeling about the situation and contacted another company for a second opinion. It turned out that the Air McCall repair man had unhooked a power wire! He basically sabotaged our AC so that it would indeed break down as the repair man predicted and we would have to buy a new one. Luckily, the other company detected this unhooked power wire, fixed it and refilled the coolant. Turned out that that was all it needed. The AC has been repaired, for a fraction of the money we would have had to pay for a new unit, and it functions perfectly. Summarized, I would strongly recommend NOT to choose Air McCalls for your AC repairs. read more

After repeat visits, service to AC system was not completed thoroughly and now AC system is not functioning correctly.

Not happy with the service, tech tried to diagnose the problem, spent additional time which was unnecessary, knowing he could not fix the problem that day just so he can increase the cost of the visit. I felt cheated. I have used this company twice, needless to say, my ac system still doesn't work. They want me to spend a lot more money. I would not use them again, would not recommend. read more

Be careful, this company has billed for services not rendered and or not complete. Service rep never called me to discuss charges. Claimed he did work that wasn't done. I explained in detail to the little witch from the office what had happened. She did nothing but send me a bill. Never signed to get the done and or did I verbally authorize it to be done. She is just a Robot and incapable of finding a resolution to the situation and or unwilling or unable problem solve and find a resolution. She wants to collect money for work not completed. We know air-conditioning units in Florida need to re-replaced every 7 to 10 years. This is a loss to their business. Maybe not just mine but if I continue to post reviews it mycast some doubt with people that might want to move forward with this company unless you have everything in writing because they will bill you for more. ***6/25/2019- In response to Air McCall responding to my review via this online platform I have decided to provide the public with more details. Also because you seem to think this is an elaborate scheme to slander your company with no just cause. In reality its just a job that went very bad and you will not accept that your company is in the wrong. I guess it's more important for you to win the fight and lose the war and a good paying customer for life. I have spent thousands of dollars with you and paid. Why would I refuse to pay $267?Sounds suspicious doesn't it? The reason I wouldn't pay for the thermostat is because you never called to Ok the purchase and it was an incorrect diagnosis of the problem. The technician puts in a thermostat and says that's the problem. He left a live wire hanging from above the AC unit. This was the actual problem. (I'm happy to verify that your tech got a shock from the wire and left it there to hang and ark out against the metal ac unit. This is why the unit was shutting down not because of a bad thermostat. And as I said before I received the bill and . I called and discussed in detail what had happened. But I just kept getting billed. Your tech created a dangerous situation leaving a live wire hanging. Not to mention sending me an invoice for a thermostat that was never needed. read more

They are so helpful and kind. They also give back to the community as I personally experienced. Their crew are all wonderful. Mary Beth P. read more

I purchased two brand new Rheem units for my residence on March 18, 2019 from Air McCall. On July 29, 2021 McCall's dispatched a technician to troubleshoot the 2 ton unit (2 years 4 months later) model number: RP1524BJ1NA serial number: W471830226. It was not cooling. Technician advised the reversing valve in condensing unit had failed due to a crack in a factory weld and all refrigerant leaked out. Advised total cost to repair approximately $2400. Tech advised 2 year service warranty had expired on the unit and refrigerant loss even due to a factory defect resulting in such loss was not covered by the 10 year Rheem warranty. Spoke with sales rep at McCalls and determined it would actually cost almost the same to have the entire condensing unit replaced; except the make and model of my condensing unit was on backorder from the factory with no estimate of when they will be available again. Rheem customer service was dispassionate about my concerns and offered no assistance at all. Ended up purchasing a discounted brand new Carrier HVAC system from McCalls. We will see how it goes. To be clear, I have always found the folks and service providers at McCalls to be friendly, courteous, professional and quick to respond to my concerns albeit they are not cheap. I highly recommend them and will continue to use their services. That said, am not however happy with a Rheem product they recommended and sold to me, and suggest consumers be cautious should a similar recommendation be made to you. Homeowners and businesses need to understand that even with a 10 year factory warranty, labor cost outside the service warranty window, which is often only 2 years to repair even a covered part, and refrigerant loss cost which is not covered under warranty, can be so cost prohibitive that the warranty is really not worth the paper it is written on. Yup, love McCalls, but will never again purchase another product manufactured by Rheem regardless of who recommends it. read more

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I will update this review after tomorrow 9/26/2018, based on the appointment. I have never had problems with Air McCall before and they put this unit into my house back in 2011 or 2012. However, due to water leaking into my house from the unit I called and they came out and did some work on the unit this was on 7/20/2018 by the end of Aug it was doing the same thing and has gotten worse. I live on a limited budget and just now can afford to have them return to fix the issue. Hopefully, they will NOT charge me a service fee and it will not cost much to fix it since they apparently did not do it right the first time. As I stated above I am updating this review. They did come out and serviced my AC again, and did an outstanding job. The man that came out was very polite and courteous. I made it right this time. read more

We appreciate the prompt assistance Air Mcall provided! Our AC was not working. It was a hot summer weekend and we had company in town! A different AC company came and gave us a diagnostic quote on a Friday afternoon, but they were unable to complete the service for us until Monday because they didn't have immediate access to the parts that were needed. We called Air Mcall, and because we already had a diagnostic quote, they didn't charge us for another. They were also able to service our AC on a Saturday therefore keeping us & our guests cool & comfortable through the remainder of the weekend. read more

Called for the last time to have out A/C serviced. Thought we would give them another chance. Took the sticker off our unit an have found another company to service our unit. The girl that answered the phone was rude and not helpful. read more

I log into yelp for two reasons: 1) a business has performed so poorly that I have no choice but to make it publicly known OR 2) a business has performed so admirably that I have to yell it from the rooftops. I compose this review for Air McCall, for the latter purpose. This very night, I arrived home to find the house a temperature of 81 degrees. There was no way in hell that the A/C was working. Below was the series of events as they transpired: 19:45: Put in a call to Air McCall at 904-288-6110. I was advised that the technician would be reaching out to me shortly 19:46: Can't depend on businesses these days, so tried to reach out to a few other places. 20:11: Michael called me to let me know that he was preparing to leave and that he would be coming from Macclenny..which is roughly 45 MILES away from my home. 20:18: The dispatcher called me....to make sure that I was taken care of and wanted me to know that they were going to handle it for me and that Michael was enroute. 20:26: Michael called me to let me know that he was on his way and that the GPS said that he'd be here within the hour. 21:31: Michael arrived. 21:34: Air conditioner was fixed. Within TWO hours, Air McCall had dispatched an agent, who came from across the globe (damn near)...and my A/C was fixed Michael was kind enough to show me exactly what the problem was, and to advise me of how I could prevent such a thing from happening in the future (clogged drain line). A big thanks to Air McCall, I've used them before, I used them today, and I will continue to use their services into the future. :) read more

Matt with this company was wonderful! We came home after a vacation to find mildew in various places throughout the home. Several companies were trying to charge us ridiculous amounts of money to clean our ducks and do inspections. Matt was honest, professional, and very reasonably priced. I would definitely recommend this company for any AC duct cleaning jobs. read more

This is the only company I will ever use. Every time I call they respond immediately very clean, attentive to your need.

About a year ago we purchased an entire HVAC system for our home from air McCall. At the time they had the best price, which seem like the best value for the best product for our money. I take nothing away from their responsiveness, and reliability. Today we had them come out to purchase a maintenance contract for our now one year old heat pump unit, and to evaluate a problem we were having with some of the ductwork. The maintenance contract was fine at $149 we purchased that. The price they gave us to replace 10 feet of flexible duct work in our attic was approximately $530. We both thought that was outrageous. We called some other air-conditioning companies that we know and are having the work done for $200. I didn't realize when I bought the air conditioning system from them at such a great price, that their repair prices were through the roof. Guess I won't be calling them for too many more repairs. If any at all. I realize they have a business to run, and I truly appreciate their professionalism and reliability, but I don't have that kind of money to pay for repairs that are over twice the amount that other companies will charge me. Where it not for the pricing, I'd give them five stars. But I don't think this is a good value for the money. If you're buying a whole system, yes. I'll give them glowing reviews. But if you need emergency work, be prepared to open your checkbook nice and wide. Pretty sure that when they come back to do the next maintenance, they'll see if they can find all kinds of things wrong. I just get that feeling, because the tech that was out here today found something that needed to be replaced. Fortunately we had an extra one so it didn't cost us anything to have it put in. We are on several other houses in another part of Florida, and have an air conditioning company down there that we've dealt with for years, and they don't charge like this. Maybe it's just this area but I guess I wasn't expecting these exorbitant prices. I just can't get over it. read more

If you are a female, if possible have a man with you. The tech who came to my house was RUDE that I ended up texting my husband to come home to deal with him. We had been having an issue with our AC on and off for a couple months. Our regular AC guy was kinda stumped so I thought I would see about getting a second opinion. The person who came to our house took a look at the inside unit and told me I needed to have my ducts cleaned, my coils pulled out and cleaned, a UV light installed on the inside unit (for $595.00) and that was BEFORE he would tackle whatever was going on with the outside unit. During this process he was telling me what all wrong with unit and at one I asked him a question, "The way you are describing what is going on, we should be having this problem all the time then?" His answer, and I quote exactly, "When the big yellow ball in the sky gets higher, it gets hotter." At that point that is when I texted my husband and told him to come home from work, as I was not dealing with the unprofessional and rude person. He then went outside to diagnose whatever was going on with the outside unit. He came back in a few minutes later to tell me that the system was overcharged on coolant. That "someone added too much as an attempt to fix whatever was going on". I told him no one has added coolant to the system. We had the entire system put in 9 years ago, and since then it has ran perfectly. We had a yearly check with our regular guy, and have never added coolant. He actually argued with me over the fact that I had to be wrong about what had been done to my own AC unit. Not too much longer after that my husband came home and we both went outside to watch this person as now he has completely lost our trust. My husband told him that the night before he had gone to the local HVAC store and purchased a thermostat and installed it. He was surprised that 1. They sold him the thermostat. 2. My husband had installed it correctly. That time my husband got to see a bit of the attitude that I had been dealing with. My husband informed him that he was an IT person, and knew how to read a manual. Upshot was we paid ($127.00) this rude person to come to our house, not even get a diagnosis out of him other than we need to have our coils cleaned, with the emphatic suggestion that we needed our ducts cleaned at the same time. Again, all that before they would touch the outside unit. He left. We called our regular guy, asked about the coils, set an apt for 8 am the next morning. He came, did a pull and clean on the coils, checked everything else out, and left by about 10. OH, and he only charged $215.00. And he SHOWED me, my ducts were fine. I did place a call to the company, and was told that someone higher up NEEDED to hear this, and would I be home for them to call me right back. I have yet to hear from them, which is why I am writing this review. read more

This would a review of a pre-service, which a rarity if one exist. I am recognizing the Technician named John Luke, who is receiving the 5 stars. I called customer service around 625P and spoke to Heather (plus: told me that she will be with me; minus: i had to ask for her name). John called around 642P which was a good return call time. He proceeded to let me know that he has a full schedule and would not be able to come. What I did not expect was what he said next, "If I could give him any information over the phone that he can help me with this evening...." John Luke offered a short term solution and that exceeded my expectations. He was forthright to let me know that even he was able to come, he would not have been able to do anything until the ice is gone. He then proceeded to let me know that I will be receiving a call from the office in the morning to schedule a time for service...--------- There will be a follow-up, when service is done. ---------------UPDATE----------the next day--------------- Steve came, very helpful, changed our capacitor, gave some good advice on how to maintain our inside AC. WILL USE SERVICE AGAIN? Definitely! Will RECOMMEND? Definitely! read more

I have used Air McCall several times in the past couple years. They are always quick to come out, courteous, and professional. Highly recommend. read more

Our A/C stopped working in the morning (on a Sunday). We had the maintenance contract. They arrived early afternoon on Sunday, replaced the part, which was still under warranty, and left with just a service charge. I would highly recommend this company because of my prior experience with other companies who would have you waiting a couple of days for a service person to come out. In intense high temperatures, you can't be waiting a couple of days. read more

This company installed my AC unit before I bought the house. The first time I had a problem I called them and they were very good. I got a service contract with them which is a nice savings and good peace of mind. They come twice a yr to check it etc. AC broke this wk (capacitor) and the service was fast and good. Took less than a half hr to fix it. I am disturbed when I see two very negative reviews here...it does make me question writing this review. My personal experience with them has been good. I came on to write a 5 star rvw and only changed it to four after seeing those negative reviews...scary to think that the company I trust could try to scam someone else. I have been thru that before (in another state)...never take someone's word for it before you spend $5 grand. I was told mine was dead...another company cleared the lines and fixed for under $100. For me, Air Mccall has been a good choice. read more

Thank you all so much! Today we had John come out and diagnose our fan motor issue. He was personable and called on the spot to determine our warranty coverage. When he told me the cost of the repair, he delivered the news in an upfront and confident manner. I was very pleased when he said they would order the part quickly and install it ASAP. Well, you can imagine my surprise when ten minutes after he left Donna called from the office and help set up the install! I'm floored by the professionalism and I have never felt more comfortable with someone I didn't know in our home. Donna's quick follow up was especially surprising given that our Florida area is expecting snow and there have been area power outages slowing everyone down, except Air McCall! Thank you all for making this repair painless! I can't remember who set out appointment initially, but she should be thanked for the curtesy and her product knowledge. Thanks again! read more

I chose Air McCall to install two new carrier heat pumps for my home and I am very pleased that I did. The installers did a fantastic job. Everyone that we have dealt with at Air McCall is knowledgeable and caring. My wife and I agree we could not ask for a better experience. Outstanding company. read more

Great Service. Called to get an 2nd estimate Toby came out went over my system explained what needed to be done. next day emailed the proposal detailed scope work and material. proposal was significantly lower than the other company. Installers William and Calvin came out next day installed new unit. Work was professional and exceeded my expectations. They also gave me the paperwork for clay county electric rebate. a pleasure to work with this company. read more

I have been a loyal customer of Air McCall for years. They are without a DOUBT the BEST OF THE BEST when it comes to Heating and Cooling. They just installed a new AC unit with a new Air Handler at my home. Knowing My unit was not cooling below 80+ degrees they offered, without being asked, to install two window units to keep my home cool for the night before the work was done to keep me and my family comfortable. I wish I could give them 10 stars. They beat everybody in Jacksonville, Florida price wise and their customer service is unmatched. A special shout out to Jonathan, Rob, Kim and all the technicians that worked on my home. Walter L Gage read more

I had always used the company that installed my unit, but I put in a service request and they tried to sell me a new unit and found all these things wrong = $$$$$!!! At this point, I did not get a good feeling, and because of all the good reviews, I called Air McCall. Steve came right out, cleaned out the unit, and it was running like new. When I asked Steve how much longer this unit should last, he said a good 10-15 years if maintained. I signed up for their maintenance plan, and Jim came yesterday for maintenance. He called before he came, arrived on time, and was very efficient, pleasant and knowledgeable. Any time I've emailed them, I always received a prompt response. If you want A/C work done efficiently and honestly by people who are dependable and know what they're doing, call Air McCall. I'm glad I did. read more

Had called them for service on my HVAC unit at my home. Technicians are very nice and knowledgeable. The first time was a year ago to inspect my unit since it was not cooling properly. Tech cleaned air handler due to previous homeowner not properly maintaining unit and topped off coolant in heat pump. Nice job and unit was fixed. Just a week ago I called them to inspect HVAC due to cooling failed and heat running on emergency mode only. Tech inspected and recommended replacement of entire HVAC system due to age and price to repair. Sales person was supposed to call me to discuss options but to this day nothing. The one thing bad that I have experienced it the communication from company to customer. Their online request form to receive a call from them is also does not work. I was going to call them after I received a quote from a competitor but their competitor did a good job on the sale. You snooze, you lose. read more

Charged me $90 just for a technician to come out and tell me the system is 18 years old and I just need to get a new indoor and outdoor unit. This was after fumbling around outside for about 30 min. They could've just asked me over the phone how old my unit was if they weren't going to service it because of age instead of ripping me for $90. I honestly don't know how any man can look at you with a strait face and say you've got to spend $10,000 on the spot if you want ac. Who in the world would be prepared for that? That's like telling someone with an older car, they would have to replace the entire engine because of a bad piston. Guess they figured it's hot in Fl and you would be desperate. Anyway replaced the compacitor and rewired the compressor terminals myself(after he sabotaged in an attempt to prevent anyone from repairing) for about $50 in parts cost and it has been running great since over two months ago. Took me about an hour and a half. Stay away, they and their vendors figure it would be more profitable if they could force you to get a whole new unit. They could have easily done the repairs I did, but what's cost efficient to the customer is not in their best interest. read more

Air McCall saved the day! After an awful experience with another AC repair business who quoted us $472.50 for parts & labor, then an additional $100 to have the part overnighted so we wouldn't have to wait 2-3 days to get it, Air McCall charged us $180 total for the part and labor and we felt we were treated very fairly. Air McCall had the friendliest phone rep I've ever spoken to and they were able to get the part in the technician's hand within 3 hours. The tech showed up when they said he would, and he had our AC up and running again within minutes. We were also informed that the Carrier part supply store is located within 15 miles of our home, and there was no reason to wait 2-3 days to get a part "overnighted". The Air McCall tech told us some companies pay their techs by how much they sell, but Air McCall are hourly employees and have no reason to "upsell" customers. Air McCall will be our go-to service provider for any AC or heating needs that come up in our future! read more