I rarely leave reviews, but my experience with Reliable Hardware and Steel was beyond disappointing…read morefrom start to finish. In February 2026, I came in and met with William about building custom standing marquee frames for my business. He drew up plans and told me they could make adjustable frames that would hold my marquee letters and numbers. After several days with no follow-up, I had to repeatedly call and leave messages before someone finally called back and apologized. I returned to the shop and William admitted he had forgotten about the project and had misplaced the original drawings. We went over everything again from scratch, and he even brought in another senior welder to discuss ideas and create a mock-up to make sure the final product would work correctly. I made it extremely clear that these frames were needed for booked events, including the Sonoma County Cheese Festival on March 21st. I was assured multiple times that the project would be completed in time. I was also told the work should only take a few hours plus material prep, so the pricing discussion sounded reasonable at first. At their request, I brought in my marquee numbers so they could properly mock up the frame and ensure everything fit correctly. After dropping them off, communication once again completely disappeared. I called multiple times trying to get updates and eventually stopped expecting responses because of how poorly communication had already gone. Over a month later, long after the deadline had passed and after I had already been forced to look for other solutions for my clients, they finally called me to come see the frame. The frame itself was rusty, had water inside it, and the quoted price ended up being around $1,150 for ONE frame -- far higher than what had originally been discussed. What upset me even more was the condition of my marquee numbers when they returned them. They were dropped off in excellent condition, freshly painted, and barely used. When I got them back, they were filthy, stained, covered in rust residue, and appeared to have been left sitting in water. The wooden bases were compromised and now require repairs and repainting before I can even rent them out again. As a small business owner, this cost me time, money, missed opportunities, and damage to equipment I worked hard to build. To make things worse, after I declined the frame because of the condition and pricing, the interaction became hostile. Instead of handling the situation professionally, I was told to "get the fuck out of my shop," followed by additional insults from management. The lack of communication, missed deadlines, poor care of customer property, and unprofessional behavior made this one of the worst business experiences I've had.

I use to come here at least once a month for various fabrication needs. I just phoned them about a…read morecurrent project and the guy on the phone was really helpful. This is an excellent supply house for steel and aluminum, plate steel, angle iron, square tube, round stock, expanded metal, barrel hinges you name it they either have it in stock or they'll get it for you. This is a fantastic place for all of your metal and fabrication needs! And they have excellent customer service!!! They've been my go to for 20 years now, and man have they made my life better and easier by always having exactly what I need, or helping me come up with excellent solutions to fix things both at work and at home! I highly recommend this place!!!

A hand railing at an apartment building had come apart separating it from the railing and it was a…read moresafety issue and he gave a fair quote and came to repair it quickly to prevent any issues. Would absolutely use again. Thank you.

I just wanted some scrap iron metal and the gentleman was very kind and helpful. He also gave me an…read moreeducation on iron. He didn't charge me either. Thanks again.

This place is fantastic. This is no ordinary hardware store. Looking for a metal shop in Petaluma,…read moreI stumbled into M Maselli & Sons to have some wedding done. There I met Like and he generously showed my son and I their extensive shop, history and love of craft. Looking around, there is no wonder why so much of their fine craftwork is all over Petaluma. Thank you Luke and M Maselli & Sons.

I needed a couple 6' steel posts (with a rusty patina) for a custom gate. I found just what I…read moreneeded. I also found a couple other pieces of metal which they cut and delivered to my truck in about 10 minutes. In addition, I was able get metal pieces fabricated. Service was exellent. Andre'

Great custom metal work. Had them make a decorative piece for my yard and it came out phenomenal…read more Staff were pleasant and responsive.

Drew and ordered several dozen custom parts. Lackluster experience. Slow to respond to quote, way…read moreoverpriced.

So many good reviews but my experience was very different. I spoke with Barbara, a very pleasant…read moreand responsive admin. Sean, the welder came to my house within a 1-2 wks and we made measurements and plans for a custom drapery rod. I thought all was good. We agreed upon a price. I was told he is "very busy for next 3 weeks so he won't start your job now." That worked for me. Since then I have been ghosted, no return calls, from anyone at the company. I have no ideas what happenned. I thought I was being patient and easy to reach, etc. I find this has really thrown off my project - as I am now having to look for another welding professional -- essentailly strung along for a month and then no return calls for 3-- almost 4 wks. now. Yes, I am looking for a welder -- someone who has accountability and some decency to communicate. What a drag.

These guys were so professional and extremely polite and accommodating. I need a chimney crown…read morecover made and they did a fantastic job (better than the original) and the turn around was quick! They also charged a very fair price. I will use them again and refer them to anyone!

We have worked with Dave and his team for almost 7 years. I throw all kinds of requests at them and…read morethey always find a way to go above and beyond both on quality and service. Small family owned shop that will do you right. Very talented outfit. Thanks for all you guys do!

A lot of knowledge The workers were excellent, very courteous and they try to keep the price downread more

I have a fairly good 3-point hitch grader blade which I pull behind my 8N to keep the roads and…read moretrenches in order. The blade broke from the 3 point assembly when I hit a rock. The 1" bolt had crystalized at the stress point. It was broken off and welded tight through corrosion so that an easy-out would never get the bolt out. I took it to the welding shop and Scott fixed the blade by welding on a new bolt. I've used the blade roughly for 10 hours now and the assembly holds just fine! The cost was most reasonable. I had thought the business might not take my job as it was a small request. I looked around the yard and saw a lot of commercial work they did. One item in the office was a large sifter basket all of stainless steel. It was something someone had made up to scoop the sludge off the top of the wine vats. (I'm sure the wine people call it something else - I was schooled in environmental engineering - we called it sludge.)

I highly recommend Scott and The Welding Shop. They designed and built a gate for us that was…read moreincredible. Use this company if you are looking for quality and workmanship. The price was also fair.

Good old-fashioned machine shop. These guys know what they are doing. I had an unusual part that I…read moreneeded custom machined, they fit me in to their busy schedule, and got it done.

Great service, nice people. I did not expect such fast service to a stuck pulley removal. Really…read moreappreciate the support.