I was at my wits end trying to get my scooter repaired. I'm not really sure how I found Rider…read moreMobility, but after many google searches I found it on yelp. I took a chance and drove to the business and I was greeted with a friendly smile (Karin). She told me that they primarily repair electric wheel chairs but she would take a look at my scooter. She saw the defeated look on my face and suggested that I drive around back and the tech (John) would take a look. After helping me unload it, he assured me that he could repair it. It was repaired before the end of business the same day. I was elated when I got the call and I was not charged for what they said was a minor repair. When I picked it up I was again greeted by friendly hellos from the staff and Eric helped me load it in my truck. I'm glad that there are kind people in the world that do great work. I'm a customer for life and I highly recommend this repair shop for mobility repairs!

Horrible customer service, when I asked if I could buy a electric wheelchair from them out of my…read morepocket, they told them that I couldn't buy one, but I would have to go through my insurance. This is specifically designed to soak your insurance and put more money in their pocket. They don't give a crap about the customer.

My initial visit to buy a wheelchair went well. A helpful man showed me my options, I made my…read morechoice. He said there was a 7 day return policy and kindly helped me out to my vehicle, was very heavy to get in my van. Used the chair about 15 minutes in my home, but the right wheel kept catching. I thought it was the loose brake catching, and the front wheel was maybe stiff. I stopped using it because when it would catch it would then swivel the chair to the right bruising up the inside of my right arm. I called the next day to see if someone would be in the store that could fix the chair. I was told yes so went to the store, not even 24 hours since the purchase. The woman in the store was able to tighten the loose brake but when I sat in it, the wheel still had the stop catch, that then caused the chair to swivel to the right, more bruising of my arm. The woman sat in the chair and attempted to try and feel what I was talking about. I will say her height and weight was much less than me, she said it didn't happen when she used it, she felt nothing wrong. I didn't negate her experience, instead I sat in the chair and tried again, and the wheel caught. As I tried to explain the issue again, the options she gave me were to try some WD40 on the wheels, she showed me where to put it, and had also said I could bring it back on Saturday as someone else would be there that could maybe fix it. She watched me use the chair and as I said there, that's when it catches, she kept talking over me to say the wheel was turning. And as I tried to explain but if I'm going straight,the front wheels should be too, and when the big right wheel catches, yet the left wheel keeps going, it will turn the chair to the right, also affecting my right arm. My injuries are my left leg, and the chair turning to the right runs the risk of also affecting my leg, as at home I don't use the leg rests. But I was not able to say most of that, because she kept talking over me and saying what she saw was the front wheel turning. Yes, but that was due to the odd catch and stop of the right wheel, of course it will turn the little wheel. Her words then were 'well I'm not going to say somethings wrong that I don't see' so completely dismissing what I was trying to explain. She wanted to be right instead of listening to me. I wanted her to understand what I was feeling, not negate my experience. The website states "The vision of Copper Star is to offer a central location with the largest showroom in the state so the entire Copper Star team can provide a place where individuals of all ages can feel comfortable, be heard, and walk away knowing they are welcomed." I wasn't listened to, she talked over me. It was frustrating as the wheelchair user, to be told what she saw, versus an understanding from her of what I was experiencing. I said I'd like to return it. She said 25% restock fee. So the nice guy from the day before didn't tell me about the restock fee. But honestly I didn't expect to have to return it. It hadn't been used, it was perfectly fine, no damage etc. She then continued at one point to say everyone puts the rules in the back of the receipt, Walmart, Best Buy, they put the rules in their receipts... this line of her speaking to me had nothing to do with my wanting the refund and saying the guy yesterday didn't mention it. Also you get the receipt after you pay, so her point? I don't know. It felt like she wanted to have the last word and frankly, I've never had Walmart charge a restocking fee, it made no sense. She said she wasn't arguing with me but she was. It's unfortunate for the company that they have someone more interested in being right and having the last word, rather than validating and listening to the customer. A simple I'm sorry the chair doesn't feel right for you, and say since she wasn't sure what the issue was, she wasn't able to fix it, would have been actual customer service. And also listen and acknowledge what I had to say would have helped me feel heard, I would have left without feeling patronized and talked down to. To purchase a chair, get it home and it's faulty, bring it back the next day and be made to feel what the chair was doing wasn't actually happening, wasn't a great experience. And the business gets a free $142.99 for my trouble. But I'd rather pay the fee than have a chair that doesn't work properly, especially as the woman didn't instill trust in me that it would be fixed if I brought it back on Saturday. Time to try a different company.

Had an issue with a rented scooter, but they apologized and offered a full refund. Would try them…read moreagain when needed. Only issue, they don't accept United Healthcare insurance for supplies?

Knowledgeable and helpful. They always are ready to explain their chairs and other mobility aids.read more

Joe was very helpful! Wonderful experience my grandma is very happy. We were able to test drive…read moremany different options and made a purchase same day.

Awesome people to work with, called on a Saturday and talked Amy's ear off trying to learn all I…read morecould from afar. Patient beyond answering my chaotic questions. Thank you so much love their website too

Bill, Amy, and Tucker you are true marvels! Your hearts for helping are astounding. I cannot thank…read moreyou enough not only for your expertise but especially for your willingness to make sure that your community is well cared for and supported. If anyone out there is shopping around for the best place please, please, please do yourself the favor of visiting Pinnacle. You'll be heard, respected, and helped in the best possible fashion! Thanks guys you made an enormous impact today!!!!

Laura worked with me in meeting my special needs for a scooter. She went out of her way to help…read more Previous review about communication needs to be rescinded with the exception of telling me about return policy before I paid

Talk about customer service---Laura and Eric went above and beyond for us. We purchased a Golden…read moreMobility Scooter from Freedom Mobility Solutions but it didn't end there. They helped us with a trailer installation and taught me how to use it. We highly recommend this company if you're looking for a scooter, wheelchair, etc.

Don't go here to buy moblity scooter I paid 2k cash and my…read moreexperience has not been good The scooter i bought has not worked correctly and I can't get them to fix it under my warranty. I keep getting the run around and that's when I can get someone to answer the phone Turn around and go somewhere else!!

ExI am home bound and not able to go into store to try out a new Jazzy Elite scooter as I have an…read moreolder model that is wearing out. A sales representative came to my home to assess what would best meet my needs . He said they would need to order a new Jazzy. Before it arrived, Laura called for payment. After I tried the new one out it did not fit my body. Footrest too low and arm rest not long enough. I looked at receipt and saw no refunds or exchanges which I wasn't told before ordered. Called the store to try to refund but they wouldn't accommodate. Poor communication Now I am stuck with a new $3000 chair I can't use.

I dropped into Leeden for a pair of new specialty wheelchair tires and was totally impressed by the…read morecustomer care from the technicians Al and Josh and Mike. They had the tires in stock and put them on for me in 15 minutes. This was my first trip to Leeden since the ownership change. The reps were friendly and informative regarding my questions about a new chair in the future. There was a family feel to the business, like they really cared about my needs.

I attended a charity event here that benefitted camp with a ramp, I highly recommend these amazing…read moregentlemen! I have a loved one in my life and they're always up for assisting in any repairs and they're really good at being available. I've hung out with them professionally and personally they're genuinely great guys! :) KEEP UP THE GREAT WORK GUYS!!!

Rod paid me a home visit the other day to fix an issue with my Go-Go seat (a part needed…read morereplacing). He had a very gently used spare chair he'd planned to take the part from. After seeing the chewed-up state of my own scooter, he just gave me the used seat. Free. He only charged me the cost of the home visit. I'd give him 6 stars out of 5 if it'd let me.

Had a great experience. They work with with Veterans and will also bring it to you and set it up…read more They showed us the easiest way to use it. Thank you.