Soooo, into each garden a little rain must fall, and so last week I had not hot water for a few days. It is awful having to go to the gym to take a shower! This plumbing issue is covered under my home warranty plan and they called the plumber they contract with. In this case, it was Reliable Plumbing. The lady in their office called me immediately and told me they would not be able to have someone out for a few days because they has water leak emergencies and my situation was not in this category- the water went cold on me at 5 am and thank goodness I was almost done and had already rinsed the shampoo out of my hair. I wrapped a towel around me and immediately went to the garage to see if the tank had leaked- no Thank God. I then wen to the kitchen and bathroom sinks and there was no hot water there either. When I came home my brother got in face time with me and told me how to shut off the gas that was coming in- it appeared like the flame was out but we did. It know why. Reliable plumbing called me two days earlier than anticipated and said they could get someone out to my house in 20 minutes so I was thrilled. Anthony arrived and he was so polite and got on the phone with my brother and explained what was going on. Everything was in working order so all he could think is that a heavy gust of wind came down the air vent and blew out the flame. He got everything working and waited until the unit got up to the proper temperature and shut itself off. He said if it shut off prior to coming to proper temperature, that would have been an indication of another issue. As soon as he left, I had to do a product test and stayed under the hot water in my shower for a long time- it was delightful! I am grateful they were able to get to my job a few days early! read more

Assigned to me per home warranty. Friendly but inexperienced staff. Do not recommend for difficult jobs.

Air conditioner started leaking again after their last visit four days previously, to stop the leaking. Got screamed at by the owner on the phone, stating I was just another damn stupid person living in El Paso who didn't have HVAC, and the owner's wife had told him to stop servicing other systems besides HVAC. The owner has apparently indoctrinated some of his employees to be tattle tales, and if you say anything that they can call the owner about on the employees phone, and state incompletely what was said and in the context it was said, the owner starts screaming on the phone and being extremely condescending and very vitriolic with his language. I will never use their services again, and the "have a blessed day" that they all spew is just simply distasteful. I did like a few of their technicians on previous appointments, but this last time broke the camel's back. read more

Best plumbing company in El Paso! I have been a faithful customer for many years. I'm a very happy customer. They are always professional, courteous, knowledgeable, again one of the best!​ read more

I've really gone back and forth about writing this review, but finally I decided I need to. I used Reliable in early 2024, and had a good experience. When I called them back for 2 sluggish bathroom sinks, it was a disaster. The man they sent (he told me he was 28 and from Nebraska - of course, he didn't offer me his name) basically disconnected the pipes under one sink and told me he couldn't fix the clog without tearing out the rock wall and tracing the line. When I asked the cost he said between $1000 and $1600. I asked him to simply reconnect the pipes and I'd think about it. He refused to reconnect the pipe, never really giving an acceptable answer as to why he couldn't do what I requested. He was pompous and money hungry and basically full of his own self determined importance. I hate to say this, but don't trust them. They are out for money and don't care if their service is even acceptable. read more

The quote of $75 an hour seemed fair. But how did the bill came to $600 after 5 hours, which included the time taken for 2 trips to the store because he didn't get the right part. The parts included 2 shut off valves, and 3-4 PVC parts (one he admitted didn't need changing). When I asked for an itemized receipt, I was told they can't do that or I'd have to pay tax. WHAT!!?? read more

SUBJECT: Negative Report For: Reliable Plumbing Company (Ramon Pagan, Owner) To All Concern: Let me start by quoting some of the reviews against Reliable Plumbing. Below is what Reliable Plumbing past customers have stated: 1. Thieves and dishonest 2. Horrible service 3. Horrible-ethics 4. Raymond is a crook 5. Disreputable crook 6. Extremely disappointed 7. Ruder 8. Condescending 9. Worst service ever 10. Avoid Reliable Plumbing at all cost 11. I always called Reliable but not anymore 12. Plumbers were appeared uncertain about how to do the job 13. Ray, the owner is a crook and thief 14. WARNING to single ladies Reliable Plumbing is a nightmare 15. Don't hire these guys NOTE: The above comments can be found on "YELP.com". I am a combat veteran: Now, let me share my experience about this company. YES, per above; totally agree the owner Ramon Pagan is a dishonest crook! FACTS: 1. Replaced a 40 gallon water heater. 2. Mr. Pagan send me a bill/invoice for $2,200.00 3. The invoice had no breakdown on parts, labor or how Mr. Pagan arrived at $2,200.00. 4. I, conducted a internet research on 40 gallon water heaters from Home Depot and Lowes and discovered this same water heaters are worth less than $600.00 each. 5. I, advised Mr. Pagan that water heaters are sold at Home Depot and Lowes for less than $600.00. 6. Mr. Pagan had the audacity to tell me that he purchases water heaters for $1,000.00. Q: Why would Ramon Pagan purchase 40 gallon water heaters for $1,000.00 when he can buy them for less than $600.00 at local plumbing stores. THIS IS LIE NUMBER 1! 7. In addition, Mr. Pagan's plumbing Team took 5 & 1/2 hours (1200 - 5:30) to complete the job. Yet, Mr. Pagan advised me his plumbing Team was at the job site from (1200 - 7 PM). He was trying to "CHEAT ME" with 1 & 1/2 hours of labor. THIS IS LIE NUMBER 2! 8. Let's do the math: $600.00 (Water Heater plus parts) + $130.29 (City Permit) = $730.29 $730.29 + $1,469.71 = $2,200.00 In summary: Mr. Pagan was charging me $1,469.71 for labor!!! 9. The above is a perfect example of a LIAR and a THIEF! 10. I, offered to pay Mr. Pagan $1,200.00 through my attorney and Mr. Pagan refused the offered. Summary: El Pasoans; Never hire this plumbing company! read more

Call a head of time and fix y problem.Miguel was very professional and fix very well everything.

Hydrojetting and camera inspection services are awesome! They found a football in my main, they answered every question I had and they are always respectful and on time! read more

I have had OK luck with this company before, but this time they sent incompetent people who did not know what they were doing and screwed up my toilet worse so that I now can't use it because I have to shut off the water to it to keep it from running. They said they fixed it by replacing the gasket for which they charged $100 but that didn't fix it and it still runs, and actually the problem I asked them to fix was something different and I think they caused the toilet to start to run when they were fixing the other problem which was water spraying out when we flushed it. The guy messed with it a long time before calling his boss because he didn't know what to do and I think he broke something while he was messing with it because it didn't run before. The company is now not answering their phone nor are they returning my calls. Stay away! Get someone else. read more

Reliable plumbing what a joke! Some of the worst customer service ever experienced. My mother has dealt with this company on multiple occasions as her landlord refuses to use another plumbing company. Ramon is horribly misogynistic and sexist. He refused to help my mother and harassed her. Can't warn others enough STAY AWAY FROM THESE GUYS. read more

Great service!!! (through American home shield) Miggy and Josh were fantastic at their jobs, very polite, explained everything I had a question on and made sure to ask or notify me before doing something that has a potential to become a problem. Took care of my issues no problem read more

I contacted Reliable Plumbing regarding a water heater gas leak. They live up to their name and were able to show promptly within 2 hrs as stated on initial phone call. Ivan and and Andres showed up and got straight to work identifying the problem right away, Ivan explained what the issue was and what was needed to repair it. Problem was fixed and the gas leak was resolved in less than an hour. Major props to Ivan's customer service that goes above and beyond to make sure our needs as a customer were met. Will definitely recommend and call again for any plumbing needs! read more

Great staff! Considerate of time and working around customers schedule wot it any pressure at all. Fast service. Gave me an estimate on time and cost. Reasonable price with quick service. Estimated 4 hour job was done in less than 3 hours. Special thanks to Luiz, Tony, George, & Ivan for taking the time to explain the work, maintenance, and recommendations! read more

Waste of time, new house built ready for water softener. They came out and quote us for a water softener from Lowe's for $1400, they quoted us $1240 to install when all the plumbing drain and power are pre installed and ready to receive the water softener. Very disappointed read more

Reliable was consulted regarding gas leaks at our house. Gas leaks are especially difficult to find as they can be just about anywhere the line goes, from the supply source to the end appliance. Reliable stayed with the project until all leaks were found, 7 in all. They corrected the leaks and worked on it diligently so that we could turn our gas on as soon as possible. They explained their work along the way. They didn't replace covers and appliances as I would have thought they would, but they did do the work they were consulted to do and they were professional at it. Thanks to Ivan of Reliable plumbing. His zeal to work and get the job done correctly will serve him well into his future business adventures. YELP SAYS I'M FROM SAN FRANCISCO! HA! I AM FROM EL PASO, TEXAS. read more

HORRIBLE service!!! They were contracted by Lowes to install my new dishwasher. They first broke the door on my old dishwasher (Bosch) that was in perfect working condition. Then they cut the wires from the door to the machine. They then hauled it away from my house. This was all done without my permission. (THE BEST PART IS THAT I HAVE THEM RECORDED ON MY PHONE SAYING THEY WERE SORRY AND I TOLD THEM THEY SHOULD HAVE ASKED MY PERMISSION AND THEY AGREED) But they told Lowes it was not there fault. I also have them on video as I have security cameras inside my house. I will tell EVERYONE of their horrible service! Beware, do not use them!!! They couldn't even install my new dishwasher!!! Lowes had to send another installer who did a great job! This company is HORRIBLE!!! read more

Horrible ethics and customer service. Did not do what tbey said and say and dod not care the family was without hot water in the snow. Wanted more money to go back. read more

We had an increasingly high water bill each month so we finally called a plumber to find the problem. They found several problems areas and replaced some shower heads and faucets and fixed a leak under the v bathroom sink and behind the toilet all in the same day. Great service and our water bill was approximately $150.00 less the following month! read more

Thieves, told me i needed a water heater, when i had a hot water leak. I paid almost $3000, for a water heater i did not need. Ray the owner made it seem as if he was doing me a favor. Absolutely dishonest read more

Raymond is a crook. He wanted to charge me over $1,500 for a new water heater. He added on multiple extras that were not covered by my home warranty to the tune of over $1,000. He told me it was in order to meet city codes. When I told Raymond that I decided to go with another company, he called the city inspection office to retaliate. A city inspector came by and I told her the story of the attempt to price gouge me, and she agreed that $1,500 was too much. Well, the city just came by to inspect the new water heater, and lo and behold, IT PASSED without all these extras that Reliable Plumbing said were needed to meet city code. STAY AWAY from this disreputable crook! read more

Service was contracted thru home insurance and after waiting for almost a week, they show up to fix a bathroom/shower valve, the see that the cap was off from pulling it when water would not start. then plumber steps out of the house to call First american insurance. apparently if the shower cap is off, then they CANNOT due full evaluation or service the valve because its "intact". they just went back to their truck without explaining what the issue was. Absolutely NO concern for the client. they could have explained the issue, I could have repositioned the valve (it takes literally 10 seconds to do). Seems like they are crossing their fingers to find any irregularity not to work. dont waste your time and call some one else. read more

I have had no problem with Reliable Plumbing. Always true to there word, knowledgeable, average price range. They get the job done no matter how small or big. Will continue to call on them anytime I need service at home or business. read more

Horrible experience. They came to work on a leak and claim it was a water pressure value that needed to be replaced cuz pressure was to high. They said they wouldn't warranty the work but I needed the leak fix and they ended damaging my shower and would not warranty their damage and owner was rude. Called water company and the pressure was not what they had claim. read more

Extremely disappointed in how they treated my 80-plus-year-old parents. On July 2, they replaced the fill valve and associated parts to fix a running toilet and replaced the toilet seat. The first problem was that they installed a standard seat on an elongated bowl. How does that happen? If that weren't bad enough, the toilet started running again less than a month later. When my parents called them, they wanted to charge a $65 trip charge and said there was no warranty. Avoid Reliable Plumbing at all costs! read more

They came out for a simple installation after, 15 minutes they wanted to rip everything up at a cost of 1900 dollars! We called in another plumber for a 2nd opinion, they said it wasn't necessary and did the work for 120 dollars. We had no problem since. I always called reliable but not anymore. They did it to themselves read more

We had a wonderful experience with Reliable Plumbing! We had an emergency and needed to replace our water heater on a Friday, days before Christmas. The owner said they would do their best to try to come same day. Thankfully, they were able to. Albert and Michael were prompt, courteous, and thorough. They installed a brand new water heater for us and took their time in explaining everything, and ensuring we understood. We appreciate the good and hard work they do! Albert and Michael were so kind to us and we highly recommend their services! read more

I used reliable plumbing for garbage disposal replacement. The plumbers were very punctual, professional, and knowledgable. They finished the job in short period of time. The price was very reasonable. They cleaned after themselves. They explained all the questions. I would recommand reliable plumbing to everyone. Thanks. Joshua and his assistance ( I did not get his name). read more

Julio and Luis have done two jobs for me recently. They were very prompt and professional. I was very pleased with their work. I highly recommend Reliable plumbing! Bob Arterbury El Paso, Texas read more

They were very professional and did a great job installing my water heater as well as repairing a ruptured pipeline. They cleaned up everything after completing the job. I highly recommend them! They care about customer satisfaction. Best of all, their cost is reasonable! I will definitely hire them again. read more

I called Reliable Plumbing for a leaky water heater in my garage. Someone answered my call immediately. I decided to just make an appointment since it was late on a Friday afternoon and the water leak was confined to a small area. Reliable Plumbing sent Albert and Charlie to my house on schedule on July 3, 2018. They told me I needed a new water heater which didn't surprise me. It was already 12 years old with rust at the bottom. We made plans to have the repair done the next day. Since it was going to be a holiday, Albert called to make sure a new water heater would be available for them to install from their supplier. Albert and Charlie came on time the next morning on July 4th. Both were very friendly and polite. They told me exactly what they were going to do and answered all my questions. Even though they said it would take 3 hours, it actually took less than that. The new water heater was installed professionally. All the insulation, caulking, pipe welding, and the rest of the installation was done very well. I had more questions about the maintenance and operation of the water heater that Albert answered. I would definitely call Reliable Plumbing again if I needed any more plumbing done. My experience with them was excellent from the first call to the time they finished the job. read more

These guys are great. Raymond was professional and courteous on the phone. His employees, Albert & Johnny responded quickly to my needs and the repair was made quickly. Recommended them to a neighbor and we both will use them again if necessary. Fair price and quick response time. read more

in 5 minutes they knew what needed to be fixed! fast and reliable!

I was referred to them through American Home Shield. The water heater was broken. They recommended I call AHS to escalate it and I did. Reliable was at the property within a couple of hours. They knew we needed it fixed and made a priority to get it done within two days. Ramon and Victor did an excellent job and ensured everything was updated to code. Thank you. read more

Excellent service . Called after 12pm and they arrived after 3pm on the same day . Ivan and Daniel are very professional! Highly recommend them for any plumbing needs . read more

Reliable Plumbing is just what the name says, "Reliable". When searching for a Plumbing service, I was looking for one with professional, great, timely and friendly service. Reliable has checked all the boxes. I've used this company on numerous occasions, each time the technician were prompt and provided great service. The technician are willing to explain issues and way to repair them. When talking with the technicians, it's like talking with someone you've known forever...... If you're not using Reliable, you're missing out. read more

They showed up on time (Julio and Garry) and worked hard to figure out what was wrong. Julio kept me informed during their whole visit. The price was fair. A neighbor asked for their card. Thank you for this service. Jackie H. El Paso, TX read more

Don't hire these guys if you want a friendly, helpful plumber willing to answer your questions and fix what is broken. $125 for a service call, was here less than 5 minutes, never introduced himself and could not have been ruder or more condescending. read more

After hearing a great review of Reliable from my neighbor, I employed them to install a tankless water heater at my home. All the good things I'd heard about Reliable proved to be true. They did great work, showed up when promised, and the final price was below the original estimate. Raymond from Reliable even called me about a month to followup and assure all was still satisfactory. Hire them. You won't be disappointed. read more

These folks responded quickly, were courteous and competent, and the price was very reasonable. This time it was a minor problem, blockage in a kitchen sink drain. They had been here before to replace some old plumbing under the house, and did a great job then also. They are in the northeast, up north of Trans Mountain, we are in the north end of the Highland Park neighborhood, close to scenic drive. read more