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    Reliable Rentals

    5.0 (2 reviews)
    Closed 7:00 am - 5:00 pm

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    Goodwill Plumbing & Drain - Team work makes the dream work

    Goodwill Plumbing & Drain

    (95 reviews)

    Albert at Goodwill. Plumbing to the rescue again. This time ourwater heater sprung a leak at one…read moreof old fittings. Good thing since the tank is new and was recently installed. They were out the next morning and took an hour to find the leak and repair it to make sure we had no issues going forward.

    Worst experience I've ever had with a plumbing company. I called today to have someone come out and…read moreassess an issue with my bathroom. When the plumber arrived, I walked him through the problem. He didn't seem to do much troubleshooting and appeared to be guessing what the issue might be rather than thoroughly checking. He quickly told me he was going to call his boss, Albert Diaz, for further guidance. After the call, he came back and began checking other faucets, but still only inspected one bathroom, even though the two bathrooms back up to each other. He gave me estimates for a couple of options he recommended. Because of how long the work would take, and because he had arrived late, I told him I would reschedule. Shortly afterward, I received a call from Albert Diaz asking what had happened. I explained my interaction with his plumber and told him that I felt the plumber was guessing and that I didn't feel confident or reassured by his diagnosis. Albert apologized and explained that the plumber was new and that he would work on additional training with him. I genuinely appreciated his response because I was simply providing honest feedback about my experience. The conversation changed when I began clarifying the estimates I had been given. It turned out that the plumber had mixed up the quotes, so I was trying to make sure I correctly understood the pricing. I asked, "Just to clarify, it's $500 just to run the camera through the toilet?" My intention was simply to confirm what the $500 charge covered--not to minimize the work or suggest that it wasn't worth the price. Albert appeared to take offense specifically to my use of the word "just," as though I was downplaying the service. That was not my intention at all, and I attempted to explain that I was only confirming the pricing, especially since I had already been given incorrect information. After that, Albert asked who had referred me to him and then told me that he would not be providing any services to me. I found the way the situation was handled extremely unprofessional. As a customer, I should be able to ask questions and clarify an estimate--especially after receiving conflicting pricing--without the owner becoming offended or refusing service. I was initially appreciative of Albert's willingness to listen to my feedback and address the training issue, but unfortunately, the way the conversation ended completely changed my impression of the company. Very disappointing experience, and I would not recommend this company based on the customer service I received.

    Craftsman Sewers - Our service truck performing a sewer line inspection in the city of Upland.

    Craftsman Sewers

    (124 reviews)

    As the owner of a plumbing company, I don't hand out five-star reviews very often because I know…read morewhat it takes to earn one. Craftsman Sewers absolutely deserves it. We had an emergency at a mobile home park where the holding tank had overflowed, causing a major sewer backup. The tank hadn't been pumped in years, making it an extremely difficult job. We needed a company that could respond quickly and handle a challenging situation, and Craftsman Sewers delivered. They arrived on time with the right equipment and got straight to work. They made incredible progress on the first day and came back promptly the next morning to finish the job. They never complained about how difficult the work was--they stayed focused until everything was completed. What impressed me the most was their communication, professionalism, and work ethic. As a fellow contractor, I appreciate companies that show up when they say they will, do exactly what they promise, and take pride in their work. If you're looking for a dependable septic and sewer pumping company, I highly recommend Craftsman Sewers. They've earned my trust, and I'll definitely be calling them again when I need their services.

    Felix and his crew are amazing. They certified our septic system. Thank you!…read more Our septic tank needed 2 24" covers and 2 4" clean outs. Our septic tank was not right until they came and were able to fix it. The septic tank had to be cleaned out and videoed. What was their discovery? Our septic tank had only one 24"cover . This cover was not heavy duty either. The 4" clean outs were only 3"clean outs. Nothing was right. Also discovered was that our sewage pit had collapsed! We had to drill, hand dig and put in a new sewage pit and connect it up to our septic tank. Now our septic system is complete and certified. This represents a ton of hard work to be accomplished during very hot weather. It took almost 7 days to complete our job. This was hard and very tedious work. But Felix and his crew are always up for the task. They do work very hard. I can tell you that Craftsman Sewers are honest, they communicate to you well and they do not leave you in the dark. You will know about your septic system with them. They do keep things as clean as they can. This is not easy to do. They even hand watered areas to keep the dust down for us. It was a true pleasure to have Felix and the Craftsman Sewers crew at our home. This was a once in a lifetime experience. Does this cost money? Yes it does. But are they worth it? Yes they are. . .Everyday! Thank you to Felix and the Craftsman Sewers crew.!

    Reliable Rentals - portabletoiletservices - Updated September 2026

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