4-24-2026 0740 to 0800 We needed a tow for one of our cars that developed a coarse and pronounced misfire. On Tuesday 4-21-26 as soon as this started happening we started making calls to towing services to get an appointment for transporting the car to the shop today. Many of our calls to other services said they would call me right back, but never did. I called Reliable Wednesday morning (4-22-26), Not only did they take my call and immediately make our Friday morning appointment, but the person on the phone was very polite and professional. Excellent communication. Friday morning (4-24-26) Reliable showed up on time in a well maintained truck driven by a very polite and professional driver. Our disabled vehicle was transported to the shop in time for our repair appointment. We followed the tow truck to the repair shop hoping we'd be able to drive the first car home after same day repairs. Absolutely a professional GEM of a service. Professional, safe, polite and of course ...RELIABLE! I highly recommend this towing service. These guys are 'SPOT ON' and know what they are doing. Absolutely fantastic. Oh, the vehicle towed to the shop only needed a tune up and a coil. Nothing serious at all. This was a Win-Win day for us. Incessant Research Investigative researcher (Not for hire) Investigative Journalist (Not for hire) read more

Our truck died on us coming back from camping in the Dells (so we had our camper), but thankfully we were pulled into a gas station parking lot. My husband called for a tow and he was told they wouldn't even start heading our way until we gave them our credit card over the phone (even though insurance was covering it). My husband has Parkinson's, and he gets confused easily and can't always get the words out correctly so he asked me to call him back. So I did, (I wish I'd gotten his name!!) but I was driving out to where he was with the truck and camper in Hustisford from Mequon where I work, but I couldn't call while driving, so I called once I got there. After I explained who I was, I was answered with a very curt "yeah, and?!". I asked about the rates and he rattled them off, very quickly and was almost defensive when saying "that's the going rate". I was just asking. Like I said, insurance was covering it. He was incredibly short and rude, and after I gave him our cc info, he says "you took so long to call back, another call had come in. I'll get there when I get there". After waiting about an hour and a half, my husband called to see if he was still coming and the tow guy said he'd driven past us, saw we had a camper, said he wasn't told we had a camper so he just kept driving and went to a different call. We later saw He had called my husband's phone, but it was in the car because he was dealing with unhitching the camper, and he never called my phone (I was the one he'd delt with more recently AND had paid him) so had we not called him, who knows how long we'd have sat there. We had made other arrangements for the camper, but couldn't move it until our truck was out of the way, so we didn't thing to tell him about it being as he didn't have anything to do with it) If he was driving past, he couldn't just stop and ASK about the camper?! No, he just drove past. He was very curt with us the entire time. When he first picked the truck up, I tried to tell him the layout of our driveway, and which side I wanted it on, and to not put it on the grass, but he just said "I'll see it when I get there". When he dropped it off, he asked where I wanted it so I showed him, again stating "just not on the grass". Guess where my truck is?! On the grass. I've been in customer service my whole life, and I am an "acts of kindness" kind of person. I am the one that will give a cold water to a guy mowing the lawn in a median I drive by or leave treats (usually homemade) out for UPS/FedEx. It was my intent to give this guy fresh pumpkin bars, but after the way we were treated, I just couldn't do it. I don't know the "going rate" for a tow these days, but almost $260 seems a bit high to tow a truck less than 12 miles. A VERY disappointing experience. read more

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We were locked out of our RV at a campsite in Kettle Mauraine State Park and called several towing companies. Reliable answered and was there in less than 30 min. Our RV was a very difficult entry but they stayed with it even while a cold rain got him soaked. He had such a positive attitude during the entire ordeal despite being frustrated with the lack of entry points in our vehicle. Reliable will definitely be our first call if every we need a tow or lockout service. read more

I cannot say enough positive things about this company. I am a AAA Plus member and they should be on top of the list for members who need a reliable towing service. The company name matches their level of service. When you call the owner, he patiently explains what needs to be done in order to get your car back in working order again. The employee he sent out today to resolve by lock-out situation is named Dustin. Unlike the previous towing service, he solved the problem without triggering my car alarm which blared in my driveway for 20 minutes. I cannot say enough good things about Reliable Auto, its owner and his employee, Dustin. Today, they proved that there are still companies that care about their reputation and excel at providing service to their customers. Five stars! read more

I called AAA to the vehicle wouldnt start. I was told for my little sister that it would be about 180 minutes. I knew the tempurature was dropping and that I needed to help. I had her go into the store to keep warm. Anyway, after 3 1/2 hours I called back AAA and into the 4th hour they couldnt reach this Unreliable Towing . Then AAA said that the system shows they are one location . My sister is looking everywhere for a truck. None anywhere around! I even set her pictures, in advance of service, of what the trucks look like. Into 5th hour, temps down to 30° I decide to call Reliable Trucking myself. The guy told me he could get a truck out to her pretty quick. I told him that I had ordered a truck through AAA and that my sister had medical problems and its getting near 6 hours without a tow. He told me that her health problems were not his problem and that if I wanted to hire them out right that he could get someone there. He said he canceled the order we had because she didnt answer his call. When I asked what number he called he started with area code 251. That is Alabama and her's is 262. He then said he called and if i wanted to call back through AAA he didnt know how long it would be before he git to her. His voice was cocky and he knew he had the upper hand. At this point I relize they are a negotiated pay with AAA and I believe they get more if they dispatch without using AAA. I told this guy that she was without heat, needed her medication and that she had no cash/credit cards with her. Again he said its not his problem . After 6 1/2 hours, my sister was still in the cold with no tow. This place is absolutely HORRIBLE and have NO considertion for there customers or their duty as a company that offers towing. To outright LiE about calling her and saying that he was there is beyond Dispicable!! I would NEVER reccomend this business to ANYBODY!! This is so Unprofessional and Inhumane that nausium and anger arent fitting enough. DON'T USE THIS PLACE Unless you arent desperate, because desperation gets you treated like LESS than a person and the price seems to go up! After all this time, Reliable driver lies without care and ice in veins! My sister had to leave the vehicle behind, got home over 7 hours later and was near hipothermia. Reliable Trucking out of Hartford Wisconsin is so UNRELIABLE and not safe for customers to rely on. Use at Own Risk read more

Would not recommend. They are very expensive and hard to deal with. I will leave it at that.

Called the other night for a tow because I went off the road to avoid a deer and ended up in a swamp. Lady refused to help saying that I was drunk and she would have the sheriff with the tow truck. After a few words we ended the conversation and I called ASAP Towing in Hartford Wisconsin... he was there in 15 minutes and helped me. Now to the reason for this Yelp... I called Reliable towing today to have the tire repaired since it was flat... and she asked if I was the same person from last night and I said yes... the. She said she didn't feel comfortable taking my business. Wtf... really?? My money is not good enough. read more

Amazing team, fast friendly. Trucks are new professional and safe. They go the extra mile to call back and give you accurate arrival timing. read more

Upfront and honest folks! Especially with a extremely difficult repair. (Dam Ford engineers! )

Was straight up lied to about estimated time, waited 2 hours, recieved no actual service of any kind and was charged full price. Awful customer service would never recommend to anyone. I called for a tow truck and was told a wait time of 20 minutes. I wait for an hour and call again and was again told 20-30 minutes almost immediately as if there was no real attempt to actually check on the progress of my towing. After waiting another hour I assume that this company is never going to send an actual truck since the woman on the phone clearly didn't know anything about estimated times and was just throwing numbers at me, so I call for a different tow truck company and call to cancel the first truck. As I was calling the first tow truck arrived and the lady on the phone told me she was going to charge me anyways and was overall very rude and unempathetic considering I was the one losing out on this. Then the tow truck driver charged me the full price, did literally nothing for me and left, so thanks for that one guys. I got better customer service from the 20+ strangers who pulled up while I was waiting. read more

Took FOUR days to do a water pump and serpentine belt (With tensioner and pully) despite being told that we rely on that car to work (delivery drivers). Not only did we pay a ridiculous amount, we lost 4 days of income because apparently it takes that long to do a water pump and belt. Every time we called for a status we were told "I'll call you back in the morning with more information" then never called. It was like pulling teeth to get any information about the status of the car. Never gave an accurate estimate and charged more than double the cost of parts. Terrible customer service and absurd time to repair. Will never recommend. read more