Just don't go. This is the quick review, simply because I want to warn others.
The longer one is here:
There is a reason this shop does not have any reviews, and that is because they seemingly have no customers. The reason they have no customers is because the level of inhumanity is stunning, even in today's world.
I went for an appointment that I arranged with the owner over the phone. When I kept my appointment, even following a Nor'Easter, I was told I would need to reschedule. Was it because of the snow and Ice I had traveled 30 minutes through to get there? The pandemic that is keeping us all on alert when we have to go anywhere? No, I was told by the owner of the shop that was empty of any customers or customers' cars. It was because I was 20 minutes late and he needed to do "customer grooming," teaching customers how to behave. This is not a joke--it really happened.
The shop is in a completely residential neighborhood that is many miles from anything commercial, and has no sign and no way to see it; I was going up and down the street trying to find it, and it was hard to find places to turn around each time because of the ice and snow from the storm. GPS often gives an approximate location--sometimes very approximate--and that is what happened here. This could have been avoided if in the two times I had called before the appointment--once to make it, the second time to confirm it--I had been told of the location and any sort of landmark.
I am so glad that this happened at the point that it did so that I didn't let this guy touch my car. I would do anything to steer clear of anyone who thought they needed to do "customer grooming," especially to go to the cruel extent of cancelling an appointment that a customer clearly went way out of their way to make after severe weather events, and in the middle of a Pandemic.
Because this was such an extraordinarily inhumane way to act, I almost didn't write a review because I thought there might actually be a mental heath problem on the part of the owner (and this is also not a joke--none of this review should be taken as a joke because it was an awful experience. There is something very off about someone who would intentionally do something cruel--there is never an excuse for that.) After ascertaining that is probably not true, I thought it was good to warn others no matter what. I would never want anyone to have the experience I did.
We can each make the world a better place to be in right now, or a worse one. It's often not easy these days, for anyone, and we need to be able to rely on one another to make this the world we want to live in. Clearly, this guy was going for the worse. I am still choosing the better, day after day. read more
