Wow! Incredible, friendly service. Huge shout out to Arvin (spelling may be wrong). I came in for…read moresome help and guidance today after discovering my headlights were out and he went above and beyond helping me. Thank you so much!

Imagine working for a company that couldn't care less about the people who work there. Imagine…read morebeing an employee for several years, working through a pandemic, short staffed and hearing about record profits. Now imagine asking for a raise, only to be told that they don't give raises based on merritt. Now imagine getting an alert from indeed, with a job offer from the company you work for, with a higher starting pay than you currently make after being there for many years! Imagine yourself being, undervalued, underpaid and only getting 2 holidays off per year. Imagine your paychecks showing up late, sometimes as much as 4 days! If you've been a frustrated customer here. Keep in mind that this is how the employees are taken care of. We've got people who have been working in the stores for over a decade, making what the current starting pay is. They've got enough money to sponsor race cars and Motorsports events. The higher ups will buy their friends, pit boss grills and 60" flat screen TV's. (Which they had delivered to our store and made us hold onto until their friend came to pick it up) But what do the dedicated employees get? Annual cost of living increase that hasn't even been enough to get us to the point of the new current starting pay! What a rewarding job.

Been here several times. The staff was nice enough once…read more They used to know what they were doing. However, it has become apparent over the years that they either hire anyone that walks in off the street or simply do not care about their customers. It's sad to see however times changes and so do business, Maybe they will fix themselves someday. I've gone in there and asked for spark plugs for a V8 dodge and they tried to give me spark plugs for a lawnmower. Make sure if you buy anything here you make sure it's what you ask for. I've had tried numerous times to order paint or have paint made up here. Twice on the phone, they have told me they don't make it or never have done it. One front desk member tried to get into an argument over the subject. If you want paint made up for you I recommend going to the gray Nappa and have them order it for you. It will come from the Westbrook store, Even though they say they don't do it. Also, be sure to mention that you have AAA if you have it of course. It will help with the price. Personally, I would avoid this store at all costs.

I recently had a driver's side windshield wiper blade break after a recent snowstorm…read more I stopped in to Napa Auto parts in South Portland and am happy to say I received excellent customer service! Upon entering the store, I was immediately greeted and asked what they could do to help. They took the blade outside to my vehicle to see if it could be repaired. It was in fact broken so the employee immediately located a reasonably priced new one for me and installed it right away, free of charge. I was pleased to have this taken care of so quickly! I highly recommend this business.

They refused to honor a lifetime warranty of one of their brake calipers. I had to go to a…read moredifferent store to get it replaced. Be wary of this store.

I came in for a car wash and The younger heavyset male who took my payment was pretty rude to me…read moreand makes me not even want to come here anymore. I was very polite and asked him not to spray the one part of my car so i wouldnt get water in it. To which he completely ignored me and didn't even respond. I know he heard me because he stood there and listened to me ask then just turned around. He then proceeded to not even spray any of my car at all and now its not even clean. For $17!!!??!? Wtf? Theres a brand new place down the street and its easy enough to just go there. And if I need tires I know where I wont be coming. It's only a car wash, so how hard is it to be kind and respectful and help someone get there moneys worth for an insanely expensive wash where my car isn't even clean at the end. Ridiculous

Brought my old car in because check engine light was on. I had taken it to an auto parts store to…read morecheck it out (on Harmon's recommendation-to save the $65 fee) and brought the diagnostic printout. Since I said I wanted to buy a new car in the near future, the gentleman at the desk went through the list and told me that the issues might not be that important and what to look out for and when to bring it back. He could not have been more helpful. I will certainly bring my car back when it needs servicing.

Get new management !!!!! Unprofessional and immature…read moreemployees. Not knowledgeable, need to be trained on service and product.

Do NOT bring any hybrid or EV here. Or maybe any car, tbh. I broke down 3 hours from home. All this…read morefluid was leaking out from under the front, and the battery coolant reservoir would not hold any fluid. I had my Chevy Volt towed to them, and without telling me that this was the extent of what they did to evaluate and diagnose the car, they just hooked the car up an OBD reader (which "reads" the codes from a car's computer") and then told me my electric battery was dead and needed to be replaced (which costs at least $6-7k) and charged me $115 for their expert diagnosis. I am by no means a mechanic, just a curious and logical person who didn't understand why they were saying it was the hybrid battery when the hybrid battery is under the middle section of the car, and the coolant fluid was pouring out from underneath the very front of the car. They never told me they didn't do a physical inspection of the vehicle, even though I gave them (via text and phone) plenty of information about how the car was acting, the leaking fluid, and the empty battery coolant reservoir, regardless of me pouring full bottles of fresh coolant into it. They charged me $115 for this "diagnostic" and weeks of extreme stress, since I initially trusted them and believed that my hybrid battery was DEAD. I eventually decided I should double-check their claim before rolling my car off a cliff, and learned from Google that what had likely happened was that a rock or something went through my grille and damaged my battery radiator, so the car wouldn't hold the battery coolant it needs. It would just leak out like a sieve from where the rock punctured it. I called and asked for a refund of the $115 "diagnostic fee," and was told by Mark that he explained all this when he saw me (I literally never met him; my Volt was towed in and towed out without my presence), then he changed his story and said that it was on the paperwork they gave me when I picked up the car (nope, see above), and then changed the story again, saying the paperwork was left in the car (nope, nothing was in the car). I mean, if you don't recall what actually happened, don't just make stuff up. My lord. Then he said he'd tell the owner and someone would get back to me about my request for a refund. Guess who never called... Anyone. To charge $115 to plug in an OBD reader (this takes LESS THAN 5 MINUTES), and meanwhile not read the notes -- if any were even taken during the phone calls I had with the shop telling them all the details of the car's break down -- or read my texts also giving the information that would've made it clear that they should, idk, maybe check the thing where the coolant goes or the thing the coolant runs through... And then after that shakedown, give me a wrong answer, cause me all this grief, and then be defensive about it... Bad service. Bad behavior. Bad communication. Bad business.

Brought a Buick in this morning for a diagnostic on the exhaust system. Was not informed beforehand…read morethat the diagnostic charge is $190.00 per hour, or $142.50 for our 3/4 hour diagnostic. They absolutely have to inform customers BEFORE commencing any diagnostic review that the cost is this high. We were trying to compare fixing the exhaust system with Copeland's charge of $1100.00. Eastern's quote turned out to be $1924.00 less the $142.50 IF we did the work there! Their response when asked why they did not inform us of their high fee was: we will credit you for the $142.50 diagnostic fee. Had us over a barrel. The problem is we won't be doing the work there as Copeland is clearly cheaper. No business from us in the future. Prices should be posted and/or discussed beforehand. Period.

Needed a car towed. Very responsive with my after hours call. Charged me less than quoted. Would…read morerecommend without reservation!

I needed a 2014 Mercedes 350GLK I had recently purchased checked out for a few concerning issues…read more He addressed them all, is personable and a top-notch professional. I would recommend his services to anyone.