I paid to have my 3 units tuned up for an entire year, which was to include two visits for the tune up, and replacement of filters for each of the unit. When reliant showed up, they did not have the filters for my units, and we had to purchase them through Amazon. So now I have paid for someone to come out tune up my units that were to include filters, pay Amazon additional for the filters that reliant did not have, and will be putting the filters in my self that I already had paid reliant to do. But hey, they didn't tell me I needed 3 new a.c units. read more

UPDATE: Reliant called and came out to fix the inoperative shut-off switch. I am also closing the BBB complaint and consider the matter resovled. read more

Reliant installed my AC in a new townhome I bought 3 years ago. Today I came home from the hospital with my gravely ill wife and the AC on the second floor was completely shut down, and the temperature was 85. I new it was a fairly simple fix because the AC on the first floor was working and there is only one unit that services both floors. The was Friday. I didn't even ask about price. I would have paid any price that wasn't utterly crazy. They refused to come until Monday. I explained the situation again in very clear terms, expecting that they would at least say that they would put me at the top of the list if they had a cancellation. Nope. In addition, they jabbed their finger in the wound by informing me that although the parts MIGHT be covered by the warranty (they are), but the labor would not be. My wife might have died by Monday. Oh, btw, as I explained to Reliant, I had to have my wife carried to the second floor by the fire department. There was no chance that I could get her to the first floor without calling the fire department again, and we have no bedroom facilities on the first floor anyway. I called Frymire and they were out within 2 hours and the repairman fixed the problem in 10 minutes. This is absolutely the worst customer service experience of my long life. It goes beyond that. It was a question of human decency, and Reliant failed with flying colors. If you read this and you ever use this company for any reason, you should be ashamed of yourself. read more

I bought my house year 2011 and air-conditioning unit was under warranty for 10 years in first year and a half I had issues with it they came and fixed it they said the part is under warranty but I had to pay for the labor which was over $100 for one hour the second time two years ago I had issue again with the same unit and they came and they told me the part is free and the labor was close to $780 for two hours job. And again I had a problem with my air condition unit today and they said that they will charge $79 actually for coming and looking to see what the problem is and then they have to order the part and basically it would've taken a few days for them to come and fix it of course it was so hot I couldn't wait so I called another company they came today and they fixed it and I called Reliant to see if they can reimburse me for the part they said the only time it's under warranty if they install it if they don't install it they're not going to reimburse for the parts I don't know what kind of a part warranty is it. So this is not really a warranty. I think this is a rip-off I will not recommend them read more

No complaint with my twice-a-year service. I had joined the "heroes" program. Monthly payments, and they remember to contact me twice a year. HOWEVER, when I called because my AC unit was having problems on a 95-degree day, I was told it would be a week before anyone could get to my house. I'm no longer paying monthly. read more

One of my two AC units went out so I decided to replace them both. The estimate went OK, but I found out from the Manufacturer I had the option whether to apply the mfg rebate at my choosing. It felt as though the price was marked up only to absorb the rebates (another story). During the estimate the salesman & I went into the attic so he could explain the process. I specifically stated the location and orientation of one of the units. After installation the installer ignored the agreement and placed it smack in the middle of the attic blocking all traffic and natural attic circulation. This was only one of the arguments I had with the lead installer (Rene). After the first argument, that should have been a red flag not to trust him but I did. I now ask myself why was I arguing with this guy? He's not an engineer I am! After confronting the guy, he told me I had to go around my house, cut larger openings in the overhang and replace the air vents with larger ones. (major $$). During the estimate, the salesman said they were fine with no obstructions. The Carrier units are working, but the return ducts weren't upgraded as agreed. Now a return duct and grate in a front room came loose and fell about three inches. During city inspection and due to changes in city codes, the inspector noted that the installer should have installed two carbon monoxide alarms which they didn't. I got in touch with the salesman and told him of the problem which he delegated to a service rep. I spoke to the rep and asked that he go into the attic to make certain something wasn't broken or going to fall though. He didn't go up instead once he showed up, borrowed a ladder and screwed the grate back in. Hell I could have done that! Oh yeah, no detectors. My suggestions, if you choose to use these folks, get everything in writing and monitor everything they do. Trust no one! The only reason they're getting a star is because of the product. At this point if you value your home, I can only refer them as a Carrier Dealer, you'll need to provide your own installation contractor. read more

My A/C system went out on my house. I called three companies and received various bids. All three bids were very similar and competitive. I chose Reliant for this major purpose. They were easy from the very start. The website worked great, and the scheduler called me promptly. The repairman from Reliant for my old system was informative and on time. The salesman was a real pro. He seemed to understand the issues I was having with my old system and provided me with several options I could choose from. I received very detailed bids from Reliant. The install crew was awesome. The crew worked quickly, finishing my system and cleaning up as promised. In fact they finished the job about 30 minutes before they said they would. My attic and garage were clean without any trash left behind. Although they are a big company the service was very personal and professional. I'd highly recommend Reliant. read more

The annual program is a joke. We scheduled with them over 2 weeks ago and then the day of no show after being home and burning a vacation day. They then stated they left a message which they did not and then said we were blacked out due to other customers. This is false advertising and a joke of a company. Do not sign up for the annual program, it is not what it says it is and they do not disclose any of the back out dates, etc to you at checkout. read more

Reliant installed both of my A/C units and for 7-8 years we have had good service. We were called to schedule our Spring tune-up and found an acceptable date for Reliant to come two weeks later. Two hours before they were to show up, they called and said that they could not come. My wife told them that I had taken off from work to meet with them, but that didn't seem to matter. Now I will have to take another day off to be at home and I guess I will have to call them to schedule the visit since they didn't offer any other days. It's sad that I have paid in advance for service and can't seem to get it. read more

I read the below reviews before hiring reliant.this was in July. Process was smooth. However,their crew left 4 screws on my driveway that july(which I found since it punctured my tire) .now am sitting in a 54 degree house as thermostat went out 2 days ago and they took 8 hours to come and fix it yesterday. this am I'm sitting in 54 degrees again as it is not working again. They are lucky I happen to be off these last two days to "wait" around for tech.. next up is booking a hotel and providing the bill to reliant (as I did for my tire) mgmt needs to respond to yelp reviews and tighten up "the ship" read more

The person came out for a diagnostic. He didn't check the capacitor, compressor, or even open up the AC unit to look. I turned it on then off for him to hear and see what was going on with my unit. He told me what part I needed and gave me a quote. Then charged me for the so called diagnostic. He didn't check to see if everything else on the unit was ok. He asked if I thought about an upgrade to the unit. This all didn't seem like a diagnostic to me. The only reason they got any stars is because they were able to come out on the same day and the dipatcher is courteous. read more

Reliant wouldn't come out to do a/c maintenance because I have a rooftop air conditioner. Amazingly, their competition doesn't see this as an issue and I was able to quickly get an appointment with a competitor. At least Reliant did get back to me quickly to let me know that they will not get on my roof, so I upped the star rating for the relatively quick notification. read more

I used this place twice, the first time was okay, the technician (Michael) seem to know his stuff, came in near the end of the promise window but the pricing seem a bit steep so I decided to put off a recommended step (fixing a refrigerant leak) for a later date since it was close to winter and I would not be using my AC as much. The quoted price was for Freon R-22 @ 59.00$ per pound. 6 months later, I decided to get that leak fixed and call them up. I called them the day before for a Sunday appointment and unlike a lot of other companies, they do charge extra so it was 79.00$ for the visit plus 20$ because it was Sunday. The time they gave me was about 9 AM but at 10, they called back and said the tech would be an hour late then again at noon to say they cannot give me a time and "this was part of the job". I called them back at 2 PM and still nothing and again at 4 PM, they even suggest that I re-schedule for tomorrow. Then finally at 4:30 PM, they said they could "spare" a tech and he was on his way. The tech they gave me (his name was Gustano) wasn't very courteous, doesn't seem to know what he's doing and I had a hard time understanding him. On top of it, he charged me to refill the Freon @ 78.75$ per pound, almost 20$ more than other tech from the SAME COMPANY. He also charge me the full charge for the Sunday appointment given that he came in half a day late. I would not recommend this company to anyone unless you have no alternative near you. read more

I am in a two month old house and the AC is not working due to a "duct" problem? We called on Thursday and the tech that came out on Friday says he can't do anything because an "install" crew has to come out on Monday. There are homes being built all around us but apparently vacant homes are more important than occupied homes with small children. Also the woman on the phone was condescending on the phone but offered to transfer me to a supervisors voicemail. Crescent Cove, Rockwall read more

Good Service but beware of hugely overpriced parts I needed an a/c tune-up and came to yelp via Google. I wanted to share my a/c tune-up experience from Aug, 2009. I had purchased a tune-up special for $69 and have no complaints about the tune-up. While working on the unit, the Reliant tech recommended that we replace the motor capacitor and quoted approx. $110. While I was thinking about it, my wife googled and found the exact capacitor for $12 shipped. Needless to say, we declined the recommendation and ordered the part online. When it arrived, it took me just 5 mins to replace the capacitor and I am just a regular person with regular tools. While I could have understood if the tech was making a separate service call, I felt that the 9X mark-up during a service call was a complete rip-off. I did write a complaint letter to Reliant but never heard back (this was before we had sites like Yelp). I agree with Reliant's commercials that a lot of A/c ads are gimmicks but my experience with Reliant was not a great one either. read more

I would think twice before using them. They say they are gimmick free. I say yah right. For the past 3 years I have been dealing with thme and have not had very good service. It started when the install of the whole system. They couldnt get the unit in the closet right , then they had a thermostat issue that took 3 times in a month to get fixed. During the service calls , they couldnt find anything wrong. I had an issue when I wasnt home when the emegercy heat kicked on. They charged me a service charge come to find out that the service tech said that was normal and I should have know that or I was told that.Now to come to find out during my house inspection, that I have an Repair HVAC Air Leak .There is a large leak at the supply plenum in the attic that is hard to get to.This should have been seal up air leaks on the supply plenum.I wonder how long this has been but was never checked after installation or during the service calls. They also found that AC condenser unit is not level and who knows if was ever level before when installed. All these are found after the fact after spending a lot of money on a complete system and this was the type of service I get?I would shop around before using any service. I have had a runaround and money wasted using Reliant and others.So buyer BEWARE. read more

Most unreliable company I've worked with. I had a scheduled maintenance check-up on a Friday that I took because it was the first available and had to reschedule an out of town trip. They called on Thursday saying they had to reschedule. They said the next available was on Monday, and I took it. I sat around all day Monday and called late in the afternoon asking if they were coming. Turns out the Monday was several weeks out (I must not have heard the "date")! This was for a "FREE" check up since I just bought my A/C from them. OBVIOUSLY they are ONLY about "MAKING MONEY" if my "free" check-up was NOT a priority! I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!!! read more

Just had a technician out to the house to check out our upstairs AC unit. He walked outside and sprayed the unit with my garden hose for approximately 5 minutes. He then went into the attic and found a leak in the system. I was charged $79 for the service call and an additional $60 to spray the AC with a hose for 5 minutes. Then he left without fixing my problem and I have to wait another day to get a "comfort consultant" out to the house. Update: I posted this review immediately after calling Reliant to ask if a comfort consultant could come to the house on the same day as well as complain about the charge. I was told "no" to my request for a consultant on the same day and was told that my complaint would be passed along. After telling my wife about the $60 charge, she called and complained. They refunded the $60 and managed to get a consultant out to the house later that afternoon. The consultant was great, very knowledgeable. We ended up purchasing a new system from them. The person my wife spoke with asked her to have me remove this review since they refunded the $60 and rectified the situation. In my opinion, people should know what transpired regardless of the outcome. Who knows how many people who are excessively charged don't call and complain or don't write Yelp reviews. This could be a standard practice for all I know. The system will be installed next week and I'll update my review as needed. The installation went very smoothly. The guys were there when they said they'd be and were professional. With the exception of the service tech trying to gouge us, our experience with Reliant has been positive. All in all, I'd probably recommend them to a friend. However, I would caution them to be on the lookout for excessive charges from a service tech. read more

Sunday night our AC broke at our house. After an attempt to fix it ourselves, we decided we would call in some professionals the following day. We called one company (not mentioned) and they came out the very next day to see what was wrong. They basically looked at our, admittedly, old unit, and told us it would cost $1000 to fix but that we would be better off replacing the unit. We decided to get a second opinion, and believe me, we sure are glad we did. Reliant came out the same day, but due to some issues with a blown transformer, weren't able to test our unit. I called them today, and they were able to come out after I got off work. The technician came out and quickly figured out the issue and was able to get us back up and running. Less than 30 minutes later after our technicians arrival we have cool air pouring from our vents. Both the technicians were professional and didn't try and sell us something we couldn't afford. Thank you, so much, for providing prompt service. You guys are wonderful. Thank you!!! read more

Be aware if you use this company, they charge a trip charge ON TOP OF the charge to repair whatever might be wrong with your AC unit. I do not feel I was informed of this and a 20 min repair job cost me $167.44 with almost $80.00 being charged as a trip charge. This was my first time dealing with this company outside of warranty and I was not informed that the trip charge would not be credited if there was a repair. The service was quick and efficient. My beef is with transparency, overcharging and company policy. read more

We called Reliant and described our situation and residence (we are the bottom condo is a 2 story building with a pancake ac unit). We were assured that there would be no problems in addressing our issues. We waited a week for the first available appointment time. When the technician arrived, he stated that he does not know if they even work on pancake units. Then he stated that he would have to climb onto the roof to look at the compressor, but he couldn't do that because he would have to get a 40 foot ladder. Then he informed us that he will have to talk with his service manager because he does not believe he can do anything. To us, he seemed to not want to work. We then called Reliant and spoke with a service rep and the manager and were informed that they do not climb onto rooftops. Seriously?! You are telling me that your AC company cannot work on our AC because you have to climb onto the roof. These things should have been relayed to us when we called to set the appointment so we did not waste our time with you. read more

Reliant replaced my upstairs unit on my home. They did an excellent job. They charged far less than the other estimates we received for the same work. We will defiantly use them again for future air conditioning needs. read more

A few weeks back my upstairs A/C stopped working on a Thursday evening. I researched a few repair shops, based on the positive reviews I gave Reliant a call around 10pm to set up an appointment. They took down my info and told me a scheduler would call the next day. First thing Friday I got a call to set things up. They explained that it was a very busy time, and seeing as it was the middle of summer in Texas I wasn't shocked. But they were able to schedule a tech the next day on Saturday morning. I was out running errands and the tech showed up a little bit earlier than I had anticipated. They were happy to adjust and come back a little later. I explained what the issue was, and the tech went outside to check things out. A few minutes later he came inside to explain exactly what the issue was, which included replacing a part. I didn't shop around at all on pricing, but the quote he gave seemed reasonable, so I gave the go ahead to make the repair. He was very knowledgeable and took his time in answering my questions. In all, the tech was on site for less than 30 minutes, and I haven't had any issues since. Fingers crossed I won't need their services again, but if I do I'll be sure to give Reliant a call. read more

Spent $8K on new system through Reliant May 2016. April 2017 AC out. Thursday of last week a very nice service person told me there was a leak in our coolant line and would most likely need a new line installed. Wednesday of following week we were told service person would be out to perform an "isolation test" and repair or run new line if needed. Took day off work and specifcially asked that we be on the schedule so all work could be completed on same day. i waited and waited... at 6:30 pm poor beleaguered repair person shows up at my door explaining that dispatch must not have not looked at schedule because he would need 3 to 4 hours to perform the test and that did not include time for repairs. I will be expecting a call from a manager tomorrow to make this right. read more

If you are willing to pay a premium this is the company to call. They charged $ 124.00 for a part the you can buy at WW Grainger for $ 29.00. When I complained they stated this is there standard pricing. I personally will never call them again. read more

I love the new AC unit but hate the installation, service & sales staff. Our installation went well in putting the unit in but we had to provide the vaccumn for the clean up & cleaning out of the ducts because they didn't bring one. They pulled our new 7 day programable thermostat off the wall (Threw it in the trash) and put up the standard one that came with the Furnace/AC unit after we explained that we had already arranged with the salesman to keep the new one we had just paid another company to install. After we called and asked them to comeback and put the other thermostat back on the wall, they made 2 appointments to come do the work both times they called off. (We FINALLY paid the original company to come reinstall the Programmable one). Fast forward 4 months - My family has all been sick recently and we have pets - I decided to replace the Filter to make sure that we weren't reinfecting ourselves. I bought the filter (an expensive Filtrete MicroFilter) that was the size listed on the Filter I took out. But the filter I took out is actually 1/2 an inch smaller that the measurements listed on the end! THE STANDARD FILTERS DON'T FIT THROUGH THE HOLE! read more

Do not use this company!! They do not get the job done on the first visit or even the second visit!! You would think a company this size would carry parts in a warehouse but they don't!! Going on day 2 of no A/C and looking like at least 2 more days. Highly do NOT recommend this company. Not committed to customer service. I have called other companies and they have the parts, but we have to use This company because they are the ones covering the warranty read more

Reliant was here bright and early to start the installation of my new outside as well as inside a/c unit. It should have taken about 4 hours but ending up being about 9 hours but through no fault of Reliant. The inside unit was being overnighted and should have been here early morning but didn't get here until late afternoon. I got several bids and Reliant was the best price. The two men that installed the unit were very professional even though the heat was ridiculous! I recommend Reliant, I am very pleased with my new a/c read more

Had an appointment, they never showed up, even though I called them 3 times throughout the day to confirm. Will not be calling them again.

I had a terrific experience with Reliant Air. My upstairs air conditioning was going out and I needed to replace it.( Ended up having both air and heat replaced at same time due to age of units) After having several other bids by higher priced and more aggressive companies- both big and small- I was very pleased with Reliant. From my first phone call on Memorial Day and happening to catch a manager that was covering phones that day, to my sales consultant Chrissie coming out and not pressuring me at all but taking plenty of time at looking at my unit , making suggestions and giving me a great quote ,(no high pressure sales technique) to all the service people who installed the units and who made adjustments for me, and to the customer service people who answered the phones- everyone was great! I have nothing but good things to say about this company and the extraordinary customer service and competitive pricing I received from them. I highly recommend Reliant Air and will use them again when I have to replace my downstairs units! read more

They installed the A/c in my new house 3 years ago. The fan motor went out and they said it would be covered under warrany. The said they had the records of what they installed so they were familiar with what system we had. The service tech came out and said he had every fan motor but ours. We had to pay the $79.00 service call and he will be back out 3 days from now with the correct part and we will need to pay the $79.00 service call fee again and labor of $239.99. If they knew what system we had why would they not send the correct part and why do I have to pay again for their error.? read more

Received a call from the service manager acknowledging the fact that I was overcharged. He was willing to work with me on this issue.

We had three Lennox ac units installed in 2007. On one side of the house we had a 5 ton and a 3.5 ton unit. The two units were installed backwards, they were swapped, the 5 ton went where the 3.5 ton unit should of went. I have spoke with several other AC companies and they have said "this was a big mistake on Reliants end." I called Reliant and made them aware of the situation. They sent a tech out and told me they would change them around for a small fee of $400 and refridgerant charge. I thought this was rediculous since we payed Reliant to have the job done right. The manager Terry has been no help and now David has been handling it and told me we could share the cost of a new condensor unit because I don't know how much damage has been done to the existing units. I had to argue with them for this and they had a sales man come out and with my 50% discount it was a total of $3,850. I called another AC company and they would install both new Trane condensors with heat pumps for $3,000 total and labor included. Reliant is once again trying to take advantage of me for not knowing. The units Reliant was putting in were only about $2,500 total for both units and they tried telling me I was getting an unbelievable deal for all my troubles and them installing them wrong at $3,850. I also have had electric bills from $700-$850 a month. The 3.5 ton unit ran non stop and would not cool because it was where the 5 ton should have been. I can not believe such a big company will not take care of its customers after admitting and acknowleging it was there mistake. I have spoke with our attorney and will move forward with a law suit if I keep getting the run around. I believe as home owner's we pay extra to use a reputable company to have the peace of mind that they will stand behind there work, which they did not do.I would not recommend a company that conducts business like this to anyone. I hope they try to resolve this without me having to go through the trouble of a lawsuit. read more

I am very disappointed in the level of service this company provides. I was a first time customer, called Reliant A/C as they are an advertiser on my favorite radio station which I like to support their advertisers. I called to schedule an appointment only to have to call back several times to ensure we would have an appointment. What kind of provider of service does not call to confirm appointments before the day of service. The biggest mistake we make was to have them disappoint us twice. A service technician who came to our home said we needed a new evaporator coil and scheduled for a different technician to come out today from 9am to 10am. My husband had to call the company because again no call and no one showed up. When he called he was told we were not on the list to be serviced today. Why would anyone expect to this level of customer service from a company. Our time is money too and my husband lost 3 hours of work for this. read more

Installation and service extremely unsatisfactory. Reliant installed 2 of my 3 units improperly destroying the coils prematurely. This cost $1,600 in labor and $2,400 to Lennox for warrantly parts. It has not been determined if Lennox will pay for the parts due to faulty installation at this time. 1 unit was also wired wrong which could have prematurely destroyed the motor. Fortunately there are safety features on the unit that prevented this. Not all brands have this safety feature. Reliant replaced the liquid line service valve and leak at liquid line (this also was a poor installation issue) which caused the unit to leak Freon. The unit leaked again and Reliant required a $250 for more freon (in addtion to the service call) and recommended a $300 leak test. The leak test would not have fixed the problem because the coil was bad which was discovered by a separate Lennox dealer contractor. I will not recommend Reliant as a quality installer and service contractor based on my experience! read more