Made an appointment 1+ month out for A/C servicing. They could only give a 5-hour window (12-5pm), so I stayed home from work and even moved work meetings. After the month wait they simply didn't show up. I had to call them, they made no effort to contact me, and then they made no offer to make it up in any way. Save yourself the hassle and find a more professional company. read more

Great service, professional technician. Showed up when promised. Didn't suggest parts that weren't necessary. Mindful of property and friendly. read more

Water leak from a pipe off the side of the house. Drain clogged in my kids' restroom. The water leak was causing a puddle on the side. Hopefully, there will be no future foundation problems. jimmy, our tech got the clog taken care of within 30 min. read more

I have used Reliant for years for all repairs, installation, and annual spring and fall tune ups. Their service people are always friendly and professional and are well trained. Prices are reasonable and there is no pressured up selling. Reliant is my go to!​ read more

Received great service quickly. One complaint-tracked mud in and left mud and insulation on the front porch.

Great service and explained what he did. Very respectful of my home! Changed the air filters. Showed me the specials they were offering!

We've been satisfied customers of Reliant's HVAC maintenance plan for a while now. Our units were getting old and starting to leak, so we had them replaced. We worked with Allen who went above and beyond for us. Every step of the way he was helpful and patient and did everything in his power to make sure we were happy. I am super happy with our new units, the quality and attention to detail of the install, and the kindness and professionalism of every single Reliant employee I've encountered. The thing I love most about them is how upfront and low-pressure they are in equipping you with the information you need to make the best decision for yourself and your home. read more

Reliant Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Irving, Texas

Abdul was prompt efficient knowledgeable informative and polite Thank you Reliant for a preventative maintenance assuring my hvac will perform during the heat of Texas summers! read more

Semi-annual inspection. Timely and professional. David Edtrada was very efficient, professional and did an outstanding job

Reliant Air Conditioning is the company that D.R. Horton contracts for HVAC in Aubrey, TX. We had a 1 year inspection of our property and submitted the request to D.R. Horton. Technicians from Reliant came to our home on 06/22/23, 07/11/23, and 09/01/23. Each time that they came out, we advised them of the issue. On their first visit, they identified that we needed a part ordered for our 1 year old unit. On 07/11/23, they installed the part and "fixed" the issue. We started having issues again, and that is why they had to return to our home in September. The technician notified me on the last visit that the unit was working properly; however, there was a "setting" that was not adjusted. So, I asked the technician why was the "setting" not identified by the first 2 technicians? Of course, he could not answer the question, but he did not collect any fees for the visit. On 09/06/23, I received an invoice for a "diagnostic" charge. I then email Chandler J. on 09/07/23 inquiring as to why the issue had not been addressed on the previous visits. I still have not received a response! The only thing that I received was an additional notice for my "diagnostic" fee from Chandler. The issue was never the "fee"! The issue was related to the fact that it took 3 of your technicians to "adjust a setting". All I wanted was a reason why it took 3 different technicians & 3 different invoices to find that a "setting" needed to be changed. Nonetheless, the fee is paid. But we will definitely take our business elsewhere. Customer service and common courtesy are not what this company strives for. If a client sends an email requesting information, the least someone at the company could do is acknowledge it. If you have other options, I recommend that you take your business elsewhere. read more

Jimmy responded quickly, communicated well, and helped me save money. Came out late on a Saturday and got my ac running even when a part is broken and we are waiting on because he has a work around. Fast, friendly, and price on par with other companies. read more

Service call was on time and reasonable. A few extra adjustments were suggested and the costs seemed fair unlike some other vendors.

Reliant installed a new heating and air conditioning unit in our house several years ago. We have not had an issue since installation. They come out and service the a/c unit in the summer and the heater in the winter. They are always professional, speedy and above all extremely honest. I would use them again in an instant! Thank you Reliant for keeping our equipment in great working order even in our crazy Texas weather. read more

We bought two new A/C'a and 2 new furnaces. one of the furnaces broke down after just 2 years! a major part. They replaced the furnace since it was under warranty but charged us $1875 for labor! It should have been free. The furnace they replaced this one with lasted us 20 years! This in my opinion was a faulty product and they should have replaced it for free! who charges $1875 for about 2 hours of work! I will never buy from them again. read more

Great service to maintain the HVAC with a customer satisfaction approach when serving the customer.

Reliant replaced my hvac/furnace and definitely sent the A Team to perform the install! Jorge and Luis were very knowledgeable, experienced and professional to deal with. I am so happy with my new system and look forward to long relationship with this company. I also must mention Chris Terrell, their salesman, who worked with me on what the best system for my home would be. He was very knowledgeable about the products and the industry. A real pleasure to deal with. read more

You can improve on how thorough your service techs can be. I had a tech come out and only looked at my unit outside and didn't bother to look at the unit in my attic, where the problem was. The tech suggested I needed a new unit and all I needed was a motor blower in the attic unit. It's a good thing I got a second opinion from another company! read more

I requested a tech to come take a look at my ac unit since it had never been serviced since I purchased the house. Thankfully the tech Vlas looked at my heating furnace too because it had a huge crack and the entire system needed to be replaced. Since I was unable to use my gas due to a possible gas leak from the crack, they installed an entire new system the next morning. Yes it's a huge financial burden but they possibly saved my 11 month old from carbon monoxide gas poisoning and I'll forever be grateful! read more

Great work and no sales pressure. Tech was very friendly and competent. I will be using Reliant for all my HVAC needs.

I had my entire heating system,Ac coils and compressor replaced as well as my ducts and some vents reconfigured. I can not say enough great stuff from my Sales guy John to installer Jorge and his crew. My home and myself were treated respectfully and they were happy, polite and knowledgeable. The job took 12 hours and they remained helpful and answered all questions as well as took time after a very long day to do a tutorial of the new system and completely clean all areas affected. I am extremely pleased with my choice to work with Reliant and recommend them to anyone seeking service or a new system. read more

Service is always exceptional with Reliant Air!! I have them come out every six months and my 7 yo air conditioner continues to look & perform like it's near new. I have one charge that comes up so those service visits run me nothing, getting me a discount when I want them to come check out something outside of the regular... what a great value! read more

Reliant gave me a good quote on a great Carrier system. They arrived on time to install and although it took longer than expected, things went well. It's the after-care that I'm not happy with at all. When I scheduled the appointment, I was told that I'd get a call the day before with a window of time. Unfortunately, not only did I not receive that call, the actual service requested was canceled just before noon! Who has that kind of time to wait around? To make matters worse, when I asked to speak with a supervisor, his story changed. First he said, "we don't do that kind of service" (which was on the thermostat-- a service that was offered to me on day of installation but because they ran so late on the install I told him I'd do it later). Then he admitted that they are short on people and my thermostat wasn't a priority. So it appears that they looked at my job and decided to cancel me mid-day rather than reschedule. I must admit, after spending $18,000 on their system, I wasn't expecting this level of poor service. I sure won't be investing in their "Hero" program. There are lots of other good AC maintenance people out there. read more

This visit was for my heating system checkup. The technician ensured that I understood all areas he inspected. I do have an older system and there was absolutely no pressure to upgrade or purchase anything. He was great!! read more

I love using a service that does not send sales people, but instead actual technicians that don't work on commission (as far as I understand) We have been using Reliant for years for summer and winter check ups and they have never tried to sell me anything. That's why if they did say something was wrong, I would believe them. read more

Reliant keeps heat and ac working with scheduled maintenance. Always on time and keep me up to date. read more

Routine heating check performed as requested by experience tech. Tech gave notice of ETA. Cost is somewhat on the high side.

I bought a new complete HVAC system from Reliant in late November 2023,after the unit was installed and running the unit would make a popping noise when the furnace started running, I sent a recording of the unit running and the popping noise could be heard. Reliant came out in early December and again in late January and couldn't find the cause of sound and told me the system was running fine even though the popping continued. I called a third time on 2/12/24 when the issue continued. These units aren't cheap. Well reliant came to the house today 2/13/23 to check the unit again and hopefully found the problem and was not charged a service charge even though 2 1/2 months after installation read more

I am updating my review to reflect the recent service we received. We were very pleased with Reliant when we got our new air conditioning unit. But, I was very frustrated upon being rescheduled for regular service more than once, especially when I had noted we were receiving an error code from our system, and I was concerned about the possibility of our AC going out as temperatures begin to rise. After sharing my concerns multiple times with customer support by phone call, a manager did reach out to me. His explanations of what they are trying to do to fix current issues did help me feel a little better, and they were able to get someone out to assess the system and the error codes. While the maintenance I had scheduled wasn't done after already being rescheduled, there was lightning at the time, and they made an effort to get someone out the next week to replace a needed part AND do the maintenance. So I'm happier with where we are now. After only one such visit, I'm still hoping that things do continue to improve and we won't have the same issues with the next regular maintenance. I'll make an effort to update my review further after our next maintenance. read more

Service was provided when promised. Tech explained purpose of visit and the items to be checked to ensure a trouble-free heating system. Having serviced the critical elements of the heating/AC system, the tech explained his findings as well as noted that a video of the system's components, & the condition thereof, would be forthcoming. Overall, we're extremely pleased with Reliant's approach to Heating/AC system service. read more

Jimmy was our third diagnostic opinion and was awesome! He was very straight forward and even took the time to explain everything in detail and showed us exactly what need to be fixed! Looking forward to the work being done! Thanks for all your help Jimmy! read more

Awful. Stay away from this company. They will happily take your money up front but not be there when there is a reliability issue. They do not stand behind the products they sell. The tech even told me the equipment (Lennox) that they sold me isn't very reliable. In fact, he said all of the brands Reliant Air Conditioning sells all have various reliability problems. Normally reliability issues aren't a big deal assuming Reliant and the manufacturer would want to make it right, but that is the problem - they don't want to make it right. My family spent approx. $20,000 to replace our existing Trane air conditioning units of 18 trouble-free years. Now the Lennox Elite (the "Elite" tag must be their attempt at humor) condenser Reliant sold us - which is less than 3 years old - needs the compressor replaced and over $1400 worth of repairs and freon. This major component is the equivalent of a car engine/transmission blowing up after 20,000 miles - this would be unacceptable and rare. In situations like this the manufacturer and dealer would cover the parts and labor and make things right for the customer - especially since something like this one would assume is a rarity. Lennox supposedly won't even call Reliant back. Reliant probably sells millions of dollars in Lennox equipment each year and Lennox won't call them back. Sounds fishy. Richard, the customer service rep at Reliant, then suggested I should be the one to call the manufacturer. You can find his name in other one star reviews. Richard at Reliant was aware of my problem but I had to keep calling him to try to resolve this issue. Richard says the best he can do is to offer me a hero's club discount of $200 and that his superiors were upset with him for even offering that. It took me over a month of communicating to get to what amounts to a "sorry we can't do anything else other than a $200 discount." Reliant acts like they care, but in reality I could tell they weren't even going to lift a finger. I wonder if they even reached out to Lennox? They have officially lost me as a customer. I'd rather pay another Air Conditioning company to solve this problem than to give Reliant another penny. I will also never buy Lennox again as well. read more

I have been Reliant Air Conditioning customer for many years, their quality of service has significantly gone down. Technicians are not experienced OR are not doing their job properly. Annual tune-up plan is a waste because proper tune up of system is not provided. RAC is always trying to push customers to schedule service calls instead so they can charge for service. I would not recommend RAC to anyone because it seems that this organization has unfortunately changed for the worse overtime. read more

Less than three years ago, Reliant installed an expensive (around $15k) Lennox system that completely shuts down and requires service after every minor power outrage. It happened again on this 107 degree day. I an a Hero Club member and called for service. At 3:41 I got a text saying a tech was on the way. At 5:00 I called and was told someone would be over between 6 & 8. It's now 8:20 and I'm sitting in my car trying to cool off. I'm very disappointed the Reliant pushed an expensive and unreliable system on me. I'm pretty angry that I've been lied to twice on the hottest day of the year. read more

I called to get an estimate for a replacement unit. I was told one would be put together by Christen. A week has gone by with no estimate. I'm trying to be proactive in replacing my unit which is over 15 years old and don't want to wait until it fails and be reactive in crisis mode. I always get three estimates for every major job to get providers on the short list. I will give Reliant another week to get me an estimate before I remove them from my short list. I have three systems and plan to replace one each year over the next three years like I did 16 years ago (Update 6/14/2) Plenty of time has passed and no response. I will contact Carrier and find an alt HVAC company. It's as if this company is afraid to put something in writing unless they are guaranteed to Close the deal. For my situation it's not just price that factors into decision, I also look at the scope of the work, materials, upgrade options, and quality. read more

They installed four systems when we had our home built with Toll brothers in 2016. Since then they have been reliable, prompt, and transparent in their pricing. I defenitely recommend them for your HVAC systems. read more

Reliant Air Conditioning - Replaced capacitor - Heating & Air Conditioning/HVAC Near Me - Irving, Texas

Quick friendly service. Checked out our a/c unit and found a Freon leak. Great Job! AAA++

Contacted Reliant to get a copy of the Manual J and Manual D performed on my house (new build) to confirm they sized the unit correctly. Was told that they could not give it to me with no reason explained. Something is off here, either they did not complete these forms or they did not put the right unit in our house and they are hiding it. Stay away from this company. read more

Buddy Hart responded on time and was very honest. He restored my service ( which my now Former service charged me but was unable to do without $17.000 replacement) quickly for minimal charge. Thank you read more

I Called Relient Air Conditioning because my A/C was 27 years old and just wasn't keeping up with this texas heat! They were very knowledgeable about what size unit would be best for my house. They also had the A/C installed Within 7 hours and did a Great job. I definitely would recommend Relient Air Conditioning for your heating and cooling needs! read more

Reliant Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Irving, Texas

Great service by all involved! Hal was awesome and both techs very courteous and helpful.