I will let you know tomorrow they'll be here to put a new air conditioning unit I am replacing a 24 year old unit still running it's a carrier but it's 24 years old so it's time to change it get a new one more efficient read more

The Reliant techs are always courteous, professional, and don't recommend things you don't need, while catching problems early. Great text reminders and updates! read more

Technician was thorough and explained everything simply and honestly. Arrived earlier than the late afternoon window I was given.

Adrion was very polite and knowledgeable .. made a suggestion to add ventilation to my attic, which no one had told me before.

On time Professional Friendly Knowledgeable Fixed the problem Recommend Reliant Friendly and very helpful office staff read more

The good news is that they were very responsive, the bad news is that Reliant was not very reliable in the diagnosis. Quick background. I hired them for a diagnosis on 6/7. They said everything was good, but I would need new Capacitors eventually, so they recommended a fix which I agreed to for a total of $370. Two months later my upstairs unit stopped cooling and was blowing hot air. The technician came and said it was dirty. So for $145 he washed the equipment and said you were good to go and we should be getting cold air soon. 4 hours passed, no cold air. He came back, and and after a couple of hours he said the contactors were bad. For another $3-400 we will replace the contactors. I agreed. After a couple of hours, he still didn't fix the problem. He then came to us and gave us our 3rd diagnosis. You need to replace the compressor. $4392.06. I called two other vendors and they said that the board in my old compressor was burned out and the contactors were wired incorrectly. Now I'm not an HVAC expert, so I do not want to accuse anybody of anything. To be honest, my compressor was older and I was prepared to replace it anyway over the next 2-4 years. My biggest issue is that I asked their call center to have a manager call me back. One of the assistants called me to diagnosis what the issue was in which I explained to her the situation. I was promised a call back, and the call never happend. This was over a course of several days while we have 100 degree heat. Luckily my first floor unit was working so my 3 small children, my wife, and I all huddled in the first floor bedroom to sleep at a comfortable temperature. We ended up going with A Better Deal HVAC in the DFW which correctly assessed the situation and installed a new unit within 24 hours. read more

Dan checked my system and was able to locate a small leak in my coil. Thanks Dan for finding our issue.

Great service, checked the system and confirmed my issue. Repaired it and was done in less that 15 mins. Great service.

We've had a great experience with Reliant since 2014! Good people very responsive and their always friendly. Service people are efficient and effective. Highly recommend for new systems and service after the sale! read more

Daniel Marina came , he did not have the correct filter . Our air conditioning was working fine until Daniel started to do what ever he was doing. I heard he is new . He needs to shadow a more experienced technician for a while. Peter Sargent came about an hour later and got everything up and running. Peter happened to have the filter that we needed. Y'all are losing stars . I thought several years ago y'all were at least 4 stars . Don't know who's running the place now , but they need to look into sending people out that do not understand their job. Daniel needs more training! He's a nice young man . Peter is awesome !!!! read more

The pricing was a little high, but Jimmy, the Tech, did a great job of explaining the necessity of the repairs and was very professional. He did a very thorough job. Ty, Jimmy! read more

Our air conditioner units have been running non-stop. A neighbor referred us to Reliant Air and couldn't be more pleased. We do have significant problems, but Tony from Reliant showed us exactly what was going on. I'm not pleased with the financial outflow that is about to happen, but I do have full trust in Reliant Air's ability. From our initial call to being contacted on our repair, it's been a wonderful experience. Their staff is very professional and kind. read more

Quick accurate assessment. Arrival on time. Knowledgable when it came to a problem we had been dealing with for years regarding ac draining.

Expensive, shoddy work, poor customer service. The "Hero Membership" is a way to fleece customers for hundreds of dollars while charging top dollar for additional repairs and service calls. In 2022, Reliant replaced my evaporator coil, TXV, and several other components. in 2023, the TXV needed to be replaced again (another high dollar repair). I called and they had no record of my previous service. I provided their invoice, and suddenly they found the information on their end. Their representative promised to contact the supervisor and the manufacturer and call me back. Weeks went by with no contact. I called a total of three times before finally being allowed to speak with the supervisor, Richard, who refused to cover the repair. I will never call on Reliant again, and I do not recommend them to anyone. read more

Bought a contract for service on our 3 units. Just had the AC serviced today. Very thorough inside and outside coils cleaned. The coils were majorly dirty. Looks almost like new now. Very happy . read more

They have no issues wasting the homeowners time. We called for a service call to charge our unit with R22 , the same exact unit that they had to service last summer due to a leak. We told them what the issue was when we placed the service call. We had to wait around the entire day for the tech to come out to tell us that it needs to be charge with R22.... and they will have to send another tech out who has R22 on their vehicle. UNACCEPTABLE read more

Our AC unit went out and we called Reliant to give us a quote. A sales rep came out that same day and gave us a quote that was better than the company we've used for 17 years. The technicians who came out explained everything they were going to do and then showed us the completed work. I highly recommend using Reliant Air Conditioning. read more

I own a Trane. They do not service Trane's. When I called for an appointment and said "I have a Trane. This is my 2nd Trane." I should haven been told that they do not service Trane. read more

I purchased a top of the line unit from Reliant, bought the scheduled maintenance package and less than two years later condenser dies. Not their fault but when I get hit with $69 to diagnose the problem, and then another $300 to get it replaced...under warranty I just dont get the benefit of having a warranty or paid maintenance. Feels lack a racket. read more

We have been Reliant AC customers and had good experiences in the past EXCEPT we have decided to terminate our maintenance agreement because they have decided to only offer maintenance twice a year BUT continue to bill us monthly which is absurd. We have discontinued our agreement with them. read more

Called out on a Saturday morning no air. Temp was supposed to exceed 102 and the house was already 85. Mr Cotten showed up had the problem identified in minutes and blowing cold air in 10. Verified my freon level was good and was on his way. Couldn't ask for a smoother service call read more

Technician on time, professional, and very thorough doing maintenance for HVAC. Thank you!

We loved Reliant in the past, so I used them again although it had been several years since we needed them. But this wasn't a great experience. The service man, John, was on time and extremely professional. But the problem was a fairly significant one--a leak in the cooling coil. I knew in advance this was the issue and I told Reliant when I made the appointment so they would have a head start on what to fix. John did some research and came to the exact same conclusion that I had already told Reliant was the problem. But John said he couldn't fix it and the coil would have to be replaced. Ok--I get it. But instead of fixing it or replacing it, I am told I have to make ANOTHER appointment with a "comfort advisor" (read: salesperson) to come to my house and discuss my options. At this point it has already been about three days since I first called reliant, and now I have to wait longer for someone to come try and sell me a completely new system. Then, once we decide on the repair choice, I would have to make still another appointment for someone to come do the work. It's already 90° in Texas and I will have had to wait many days and possibly a few weeks for this to be fixed. I asked John what is the cost to simply replace the coil, and he was extremely reluctant to quote me any approximate price. He got very uncomfortable and said that would have to be discussed with the comfort sales person. He finally told me that he has replaced one "under warranty" for $1800. Of course, mine wasn't under warranty, so it was obvious mine was going to cost much more. However, he could not make any recommendation, as that would have to be the sales person who came to my house later. He only charged me $99 for the trip and diagnosis, but it was frustrating because I already knew what the problem was, and he wouldn't do any repairs. So basically I paid $99 to learn something I already knew and to be put off even further in time to make room for a sales person to come sell me more stuff. So, I called a local service, Prosper Air, a "mom and pop" place and they came out three days later and replaced the coil, not under warranty, for $1800. They found one other small problem and fixed it too. I don't think John was being dishonest or anything like that, and I think he was just doing his job. However, it was very disappointing and I will probably look first to a smaller mom and pop kind of shop like Prosper Air (who really was fabulous and on time) in the future because I honestly won't know if someone coming out is going to fix it or just make me an appointment to sell me more stuff. I think Reliant was a great company but has just gotten too big and has lost sight of just providing quick and good service. read more

Ok honest review. You be the judge! Bought my unit had it serviced by them. Unit out, 2days in 100 degree weather before they could get too me. (F/m you kidding) out again another day before they could get too me. Out again $600 now they soaked for. Out again oh may be tomorrow. You be the judge! NOT acceptable! Gimmick free, my Hero. My ass!!! read more

Fantastic same day service. Came out and diagnosed the problem quickly. Gave us two options to fix the issue. (bad contactor) Shawn Carr was our technician and did a great job. read more

Been using Reliant for years. As always Dan is an excellent service man. Friendly and reliable. Appreciate their honesty and reasonable pricing. read more

The installation crew went far above and beyond to make sure everything was perfect. Our old system was a mess and very difficult to access, but they worked for 12 straight hours without break to ensure our new system was installed same day. It's clear the entire culture at Reliant is all about customer satisfaction! The price was thousands less than the competitors too! read more

This company is a FRAUD and I am in the process of taking them to court. They sold us 2 brand new units 2 year ago with 10year warranty promise, they were so responsive and pleasant until we paid them. Two years later one of the units broke and they made us wait for a week in 100 degree weather since we are not their priority anymore, they are too busy trapping new customers. One week later they came and pretended to repair, yet nothing was fixed and still is broken 2 weeks later. Absolutely incompetent technicians and terrible rude customer service until you buy from them. Now they refuse to complete the repair and want us to pay $1200 for Freon that was lost due to the faulty unit that they installed. Please, stay away from them, don't make the same mistake I did. Even in the warranty work they will take advantage of you. And you "UN- RELIANT " .... Get ready to be served! read more

Great service. This is the third visit we've had from Reliant, just doing checkups. Each time they cleaned and disinfected, ran tests in electrical components and blew out the drain lines. Each time they've told us nothing in either system needs replacing. Not once have they tried to sell me something I don't need. read more

I've yet to have any problems with Reliant...I've had my unit since 2016 and this is the first time I've had to service it and it was nothing major! read more

I have an annual service contract with Reliant and have always had great service. They have also performed repairs to my system and they are reasonably priced. read more

Excellent company came to service my AC for the summer. Tech was very professional and kept me apprised of everything he was doing. Changed the filter and washed out the outside unit. read more

Normal spring maintenance came in checked the unit, provided good feedback and was very professional and pleasant

Had our semi annual seasonal check up and could not be more pleased. Our tech, Anthony Herrera was extremely courteous and explained his findings, which were all good. read more

Good company They been fair to me so far. I have not had a bad experience. I had problems with other pushing upsell on services I don't need. They have not done this to me. read more

This was a service to check the air conditioning.....they were the best.....fast...efficient.....and extremely pleasant!!! So glad we found them!!! read more

Very timely response to repair request. Located problem quickly advised me what it was. The cost for the service call and repair was reasonable. read more

technicians are top notch. company is pricey which I did not mind paying extra for my top of line systems 7 years ago (assuming I was going to to be fine for 10-15 years at least ) but for both compressors to go out on the same day indicates to me that the extra monies are not worth it. read more

Reliant isn't cheap, but they seem very thorough in their check ups. They are also very clean and professional!

Outstanding service. The folks at Reliant are straigh-shooters and friendly professionals. Highly recommended!