This company was truly a blessing when it came to shipping my brother's car from Virginia to Los…read moreAngeles. I had talked to MULTIPLE brokers, sales agents, and scammers and I was getting pretty frustrated that no one could match my budget and everyone was making me promises that they for sure could not keep. Plus they KEPT CALLING MY PHONE. But I contacted Outbounds and Sabina, our broker, helped me out so much. She was extremely diligent and answered all of my many, MANY calls and questions. Not only did she match my budget, but she also made a special exception to give the 100% of the payment directly to the driver without the brokerage company taking a cut. This resulted in my brother's car arriving one and a half days EARLY with absolutely no damages. Our driver, Zukhriddin, was EXTREMELY professional and, even though there was a language barrier on both our ends, he worked with us to answer all my brother and dad's questions. He pulled out his translator app and was very patient with them. He was phenomenal and so was Sabina. Outbounds is a GREAT company to use for first time car shippers- I was super nervous about this entire experience but they made it so much easier for me and my family. The last thing I will say is that, if you are looking to vet out these car shipping companies, use two websites: Yelp and the Better Business Bureau. Also, I will say that from my personal experience, I enjoyed speaking to a woman broker and having her handle my case. It was my first time doing this and she was very refreshing to talk to. Most of the salesmen I had spoken with before were either rude or condescending and I got the feeling they were just trying to sell me on any price point possible. I really do recommend this company, and, most of all Shout out to Sabina and Zukhriddin! They were so kind, patient, and professional. Outbounds- if you're reading this - GIVE THEM A RAISE!

I used their service late spring. Alan helped me to send my C230 from Stafford, Virginia to…read moreHuntsville, Alabama. It was fast and reliable as if talking to your friend. If you are looking for a cheap service you may be at the wrong place but definitely the best car transport service I've used so far.

Was told if I removed my negative review they Would give a refund - still waiting- don't trust themread more

We got scammed. The driver did not show up for the auto transport. When we reached out to the…read morecompany, they ignored us. After I posted some negative reviews online, then they said they would give me my money back if I removed the reviews. They are scam artists.

Their packing services: great. Their movers: good (even though they showed up three hours late the…read moreday of the move which pushed it into a two-day move instead of a one-day move). But they were efficient and easy to work with. I would NOT recommend that you have these guys crate/store ANYTHING for you, though. I had them store my entire (fancy, expensive, modern glass) dining room set (table, chairs, sideboard, carpet, huge picture) as well as an art glass fountain during a move from a bigger to a smaller house in 2015 and I've been paying monthly for that storage since then. Now I am back in a bigger house in 2021 with a dining room large enough to accommodate that furniture. When they brought it out of storage, it turns out that they: 1. Didn't crate the glass leaves of my modern Italian dining room table. They were wrapped in movers blankets for warehousing. One of them came back intact. The other came back in a bazillion pieces. This is a table that is no longer manufactured. 2. Didn't crate my art glass fountain. It was wrapped in bubble wrap and a movers blanket. When it was unwrapped, it was in pieces as well. This is a fountain that was purchased at a gallery in Hawaii and is a one-of-a-kind, irreplaceable piece. The artist is no longer active. 3. My eight dining chairs were wrapped in movers blankets and then stacked in such a way that they came back with the seats all smashed and with strange marks on them from what I must imagine were cords or ropes holding them down. They need to be repadded and reupholstered. I had to file a claim with them and I finally received their settlement offer after about 6 weeks. Is it making me whole? Yes. Am I angry that this happened in the first place? Yes. Am I leaving a Yelp review? Yes.

The salesperson was nice but got increasingly demanding for the deposit money, which has never been…read moresubtracted from the total, so she kept it, I guess. The packers were friendly, efficient, and, so far as I can tell, good. The problems I have experienced are with the admin. THEY are supposed to call me to inform me of what's due, what's going on with my stuff, etc. But only once has any of them called me without me calling to remind them. And then they give vague answers. As directed, when I purchased a house in another state, I called them to set a delivery date for my stuff but that date has come and gone. I am in a new house, sleeping on the floor and feel like a hostage. I can't get a straight answer out of them. Last time, she said, "Your stuff is on the truck and has been since July 3." WELL?!?! "I'll call you." That has come and gone and here I am, still without anything. I cannot urge you to stay away from this company enough. DO NOT USE INTERSTATE!! You may be the lucky one (more likely if you are military and being served by a federal contract) but you might not ever see you household stuff and memories again.

I would only recommend if you intend on towing from point A to point B. once it's on the lot it's a…read moreheadache

BEWARE!!! Do not ever use this towing service!!! If you are in an accident and the cops mainly…read morestate police are involved, and have to call a tow service, make sure you find out who they are calling, most likely they will call these guys since they work together, apparently the owner used to be a state cop. I skid in the rain and hit the guardrail, someone called cops, state police came due to state property, i said i would call AAA and they refused and said they couldn't wait for an hour and their towing service would come sooner. They towed, normal tow, nothing unusual or major, facility was 5 miles away. Called the next morning to pick up, and was blown!!! They quoted me $600 for the tow how in the world does anyone charges $600 for an overnight tow? When asked they said "accident" tows are different, how??? Charged me for 20 miles, cleanup charge $125, admin fee $35 and accidental tow charge $299" i called many tow companies to double check and also the state police and they all wondered why the charges were so much. Fraud written all over!! Spreading the word, when cops tow check the company they r using first.

When my vehicle was recovered after being stolen, Big Tow was the company used to move and secure…read moreit. Once being notified by the police department I got their information to call and check up on it. Of course, all of this happened while I was out of town for work and I had a lot of conversations via the phone to coordinator efforts to get my vehicle to the shop to get it on the mend. When I called initially they informed me of where the vehicle was found, the state of the vehicle and where it was at the moment. In between calls with Big Tow I was in contact with my insurance company. They went and inspected my vehicle and in the meantime I had to set up transportation from their facility to the shop. All while being out of town. I was surprised with how easy it was to do. All I had to do was call and give verbal approval to move my vehicle or else it would all have to wait until I got back from my work trip. It was rather smooth and I appreciate them being careful enough my damaged vehicle.

if I could give 0 stars I would. Wrongfully towed my…read moreboyfriends car from his home in his development. Said he had expired tags which is not true and has documentation to prove it. We already called the police on the matter who said they would mediate if they don't return the car. If we still have to pay we will be taking them to small claims court. They are predatory with a reputation apparently for damage and theft. This is disgusting and they need to be held accountable. We will not be letting them get away with this. Gaithersburg community beware.