The service we received was unacceptable, and I would not recommend this provider to anyone. I always deal fairly, but we were charged double the service call fee--a cost that was never disclosed or discussed ahead of time--even though the technician did basically nothing. He failed to check the serial number, guessed the unit's age, and gave us a diagnosis that a second opinion today proved was completely wrong. To make matters worse, he promised to follow up the next day but never did. If you value your time, don't use this provider read more

We just moved into our place and could not figure out how our A/C unit worked and it was hot. I randomly called Remedy Cooling and Heating at 5 on a Wednesday hoping anyone would answer and he did. He spent about a half our with me on FaceTime walking me through the steps and trying to figure out the issue without even hesitating....and I wasn't even a customer; just a random person looking for help. Remy will now be our HVAC go to from now on. I could not recommend him higher and know he will take great care of all his customers! Steve read more

1 year later and I'm dealing with water damage from the poor installation. After getting no replies about the water entering our basement from the wholes set up for the hose, now we're dealing with wood rot because of an installation that looked to cover things up rather than do them right. Finally managed to get in touch again. Here's hoping that Remedy can make this right. But reading the other reviews, I'm not sure. read more

Call them they're great. That's all the review needs to say but I'll expand. My furnace was having an issue and they picked up at 8pm. Remy walked me through a few trouble shooting ideas and helped get it started without coming out. It had issues again a few days later, I called him first thing in the morning and they were able to come out that day. They quickly diagnosed the problem and fixed the issue. Very professional and responsive. I've saved their number in my phone for any future issues that arise. Will 100% call them again. I hope it's not needed but I know they'll respond quickly and fix my issue. Thank you!!!! read more

I trusted Remmy to replace a gas furnace, but after he installed it, the furnace kept leaking. I called him to fix it since the job was guaranteed. His excuse was that he was sick and in the hospital. However, he stopped answering my calls, so my husband called him from a different number to inquire about a new job, and he claimed to be available. At that moment, we realized he had been lying to me. My husband then insisted that he fix the furnace or face reporting. Reluctantly, he complied. Furthermore, when we compared the price with quotes from other professional companies, we discovered that Remmy had charged us double. This experience has shown us that Remmy is not professional, reliable, and will take advantage of you. read more

He's now been here 3 times, charged us $600 and the issue has not been resolved. When we asked if he's going to remedy the issue [pun intended], we've been left on read. Would not recommend. read more

Buyer Beware! Run in the other direction if Remy comes to your home. My natural gas furnace had an ignitor issue. I called on Remedy for their advertised FREE consultation. Remy along with another shady character came in to diagnose the issue. At the end of their 20 minute visit they tried to convince me that I needed a new furnace although mines was less than 5 years old. The charge for the new furnace was $1800. When I told Remy that I was going to get another opinion, he charged me $250 for the visit. Definitely a no go. Had another energy come in and explained that the furnace wasn't getting enough power. Fixed the power and the furnace is operating as good as new. read more

Remy was on site within a couple hours after calling and quickly had the heat issue fixed for my tenants. Remy was a pleasure to work with. I would recommend this business! read more

My old Luxpro thermostat stopped working this week and after making several attempts to resuscitate it, I realized it was not salvageable. After calling several heating/cooling companies who wanted astronomical amounts just to drive to my home. I stumbled upon Remedy and they came out the next day to replace the thermostat. The team (Remy and an unnamed polite tech) quickly diagnosed the issue and even removed the ancient original dial thermostat plate from the wall. They checked the boiler and gave me some tips on my water heater. All in all it was a satisfactory visit. The only reason why I'm not giving 5 stars is they left a small mess (plaster, box, screws etc.) in my office space. Not a huge deal but still worth mentioning. Especially since Remy took the time to call me back after my initial call to remind me to text him my address. read more

I just bought my house and the central air unit needed to be replaced. I didn't expect service to be so fast! Remmy and Guy were here the next day to see what the issue was. The outside unit needed replacing, and they were back the next day. After a couple of hours, my AC was working like a champ! They even installed a pad for it to sit on. Super nice guys! Even my crazy doggo liked them! Their pricing is fair, their work is excellent and they explained everything so I would understand what they needed to do. They definitely brought me peace of mind after such a hectic move. Thanks guys! read more

Our HVAC system needed replacement and had a sales appointment with a local HVAC company scheduled but that was for a full month out. Researched other HVAC companies and came across Remedy Cooling and Heating after reading the favorable reviews on Yelp and Thumbtack. Called Remedy on a Tuesday and they were very responsive to all of my questions and actually fit me in for a full install that Friday. Was very impressed by the service they provided and also how nice they both were. While they were here, they answered all of my many questions I threw their way and also visited with my upstairs neighbor to talk to her about a new Mini-spit system for her place. The reviews turned out to be as I expected and was very happy with the prompt professional service they provided. Will definitely use Remedy Cooling and Heating to service our new HVAC system going forward and also wouldn't hesitate to recommend them to others. read more

Excellent answered the call at 10 pm Fixed ac the next morning Would not hesitate to call again read more

The owner of this service came the day after I called to repair my furnace. He found The problem, found the replacement part needed, picked it up and boom, furnace back in business. Took about 3 hrs and his price was very reasonable. I'm hiring them to do the yearly maintenance on the furnace and continuous hot water unit. Best HVAC guy I've found in 25 years of house ownership. I highly recommend them. read more

My landlord wants me to replace the 10-ton rooftop unit with two 5-ton rooftop units even though the current 10-ton unit is still working fine. Remy was the first one to come to the roof to assess the remaining life of the unit and advise me on the pros and cons of replacing it with two separate units. He seems to be very knowledgeable about these commercial units and he frankly advised me that I'd better keep the current 10-ton unit even though it means that he will walk away from a decent-size project. I believe he truly thinks from the customer's point of view and tries hard to save money for his customers. read more

Amazing service. My furnace stopped working last night. I called Remedy this morning and they were here within a couple hours. Remy explained and actually showed me what was wrong, got me multiple quotes for a new furnace, talked me through options, AND somehow managed to get a new furnace completely installed THE SAME DAY. I'll definitely be calling him back for the next project. read more

Remy is fantastic! He was the silver lining in a bad situation (my furnace was having issues and it turns out needed to be fully replaced--right before a cold snap!). He called me right away to set up an appointment and the unit was replaced within 48 hours of his visit. Friendly and honest, too. I'll definitely be calling him for regular service going forward! read more

Remy is great - after reaching out on yelp he got back to me a few minutes later and he was at my house the next day. He knows his stuff too. Highly recommend him. read more

FIVE STARS! After no answers and no return calls from at least five companies from a Google search, Remy answered my call, helped me troubleshoot my a/c, and called me back later to schedule my appointment for the following morning. He let me know he was on the way, was on time, and diagnosed the problem quickly. He offered to fix the problem immediately, but wasn't pushy. Within an hour or two, my a/c was fixed. Outstanding service! Highly recommended! Thank you Remy! read more

I needed help with heating and they came right out to Boston within a day of me calling them. I was grateful for their quick action and "remedy" for my situation. They talked me through the best process and options for my situation. Thanks for your help! read more

Can't say enough good things about this company .. the owner Remy was excellent and came out in two days even in the hottest of weather in the busiest time for AC Replacement .. he and his associate came out and made sure everything was working well before leaving and were extremely courteous and pleasant to deal with .. excellent all the way around read more

Our second floor AC broke on the day that we welcomed family visiting from abroad, and of course in the middle of a heat wave! Remedy replaced the AC the very next day! I couldn't believe it. Super professional, efficient, and amazing service. read more

Remedy Cooling & Heating came out too my home due to central A/C not working. He found out my outside breaker was not working & I had too change my thermostat. Central A/C working & I will be calling again. Highly recommended, very professional. read more

Remy sent his associate, Guy to see what the problem with my heater was. Guy was great but could not get the system working and said it would need to be replaced. I paid $300 for the visit and Guy said it would go towards the replacement unit once Remy put the quote together. After chasing Remy for 2 months he never gave me a quote or followed up. He's either a scum bag or doesn't have the ability to fix my issue. You decide. read more

I'd been trying to get two simple HVAC traps installed for two months. The original installer was unresponsive and unavailable. These guys came in literally 3.5 hours after I called and had it fixed. Amazing. read more

Great and fast service. Im a new home owner, I had no idea on how to turn on my centralized air conditioning. I was referred to contact Remedy Cooling & Heating. I'm so glad I did!! Service was professional, fast and just awesome. I asked so many questions as a new homeowner and they supported me greatly. Thanks so much. I will be referring you to all my family and friends. read more

Remy is Awesome!!!! I cant say enough good things about his work, and professionalism.....This guy is the truth..

am a licensed general contractor who hired these guys to do a furnace and duct replacement job for me in Quincy, MA. Typically, I NEVER use subcontractors that I do not know, but I was in a pinch and Ross appeared reasonable in price and appeared to be professional. Ross did about 3/4 of the project, took all the funds on the job, and REFUSED to finish the remainder of the job due to personal issues. In order to fix his work, it will cost me an additional $2,000.00 due to the poor workmanship that was completed on my job. PLEASE DO NOT use these folks as you WILL get ripped off. read more

Remy did an amazing job! We've had a leaky heat pump for a while now, and Remy was responsive, informative, and thorough. He picked up exactly where our previous efforts left off, was able to come up with several new ideas to try, and got our heat running again. He was great about letting us know what was happening at every step, and completely open and reasonable about the price. We've had several teams work on this system over the years, and Remy was fantastic - really appreciate his time and effort and would absolutely recommend Remedy! read more

Outstanding service, definitely recommend Remedy for cooling & heating. Very knowledgeable and fair price.