I needed ice on a Sunday... stopped by, got what I needed, at a great price. Easy transaction.read more

I made an automatic bill pay mistake with my bank, resulting in AI&O receiving a large sum of $…read morewhich they credited to the next customer at my old address. Initially I was told to get the $ from the customer myself. What??!!?? After writing a professional business letter acknowledging my mistake, the response was not businesslike, insufficient and bordered on rude, lacking an explanation why the refund requested was short $250. Upon next communication as I believed they still had more of my money, their response was "I won't hold my breath for a letter of apology from you." They included a copy of a statement which alleged this sum had been returned to my bill pay provider. That should have come with the refund they had sent. BUT, THEY CHOSE TO BE RUDE AND UNPROFESSIONAL INSTEAD. Here's my public apology: I am sorry you are too rude to do business with and will never transfer my business from another oil company to Attleboro Oil & Ice. Partially my loss as well because your service department is outstanding and my current oil company's service department is awful.

If I could give a zero, I definitely would! Their customer service is lackluster at best and the…read morewoman was very rude. Not to mention they charged me $350 to blow dry a frozen tube. No materials were used and the technician did not give me any pricing before "trying" to unfreeze it. I tried to contact an owner or someone of a higher title, but to no avail. I would NEVER use this company and would warn others to find a better company!

Great service fast, friendly and affordable. Have used them for many years and passed there name on…read moremany times

Installed our systems over 20 years ago and have been servicing them ever since. They have always…read moredone a good job, provided prompt professional service and made sure all was good on an ongoing basis. Glen is a real asset to his company and their customers. He was a technician on our install and has been involved at one level or another ever since. Always looks out for us and the operation of our systems. I have no clue if their pricing is the best available but wouldn't change to another company under any circumstances. Highly recommend them.

Prevett heating and AC installed heat pump and removed old AC and furnace, can not be more…read moreimpressed with the service and professionalism of the crew. Prevett heating has serviced the original unit since it was new, never had the heating or AC down for even an entire day. They have always responded on same day the service call is placed, even on weekends during a heatwave when AC went down, they showed within 3 hours. The new installation was quick and fast, they left the area cleaner than it was when they started. The owner Paul Prevett is a pleasure to deal with and straight forward with answers. Cannot say enough about them. RF Norfolk

I had a recent satisfactory house call for my heating system. So far, I am very pleased with both…read morethe service and price. If I experience any issues in the future, I will report accordingly.

These guys are great. We had a nasty tub leak and they responded quickly, found the issue and was…read moreable to solve the problem. They were professional, responsive, experienced and reasonable. When we had a furnace issue we didn't hesitate to call them again.

I can't say enough good things about QBT and the service I received on (2) urgent matters. My…read morewater heater went over a weekend and before I was awake on a Monday QBT showed up with the perfect tank and installed it. With that in mind, I knew who my future business was heading and when my furnace needed replacing, Steve & Tom took my out of date and improperly installed ol' furnace and transformed it to a clean burning, very efficient, and "up to code" heating system. They are an impressive team that handled all the necessary supply orders, made problematic areas a modern design, and without question handled the job exceptionally as promised. The craftsmanship, service quality, and communication is far and above expectations and what most others consider over and above. DON'T settle for another company until you inquire with QBT and give them the opportunity to do you right!!! 5 STAR!! CLEANINGS BOILER INSTALLS & Everything HVAV !!! QBT

I paid Kafin HVAC to put a heating system in my home in Cumberland RI and it won't heat my house,…read morecost me more in one month than my old system cost me for two years and Kafin HVAV won't make it right! A 208 BTU oil fired burner was taken out and a 130 bBTU gas burner was installed which is not enough to heat the house to more than 58 degrees when the temperature goes down to the single digits. I would be very careful when dealing with these people! Tom Forrest 401-480-1617

I narrowly avoided a propane explosion because of this company's failure to fix a common problem…read more They repaired a water leak on the boiler in November, then we scheduled an inspection/cleaning in December since the unit had no been serviced in quite a few years, which Kafin was aware of. On both occasions, the technician had to relight the pilot and never said a word about the corroded thermocouple right there in plain sight. (for those who are not familiar with a thermocouple, it's the MOST common item to fail, especially in cold weather). This should have been caught on one of those 2 visits. We began smelling gas in the garage the last week in January. When the boiler stopped working the following Saturday, along with a strong gas smell upstairs, we requested an emergency service call. The technician found the thermocouple was severely corroded, also causing the gas to leak. The bad part was replaced and the boiler re-lit. Their failure to catch the problem on either of previous visits almost caused a gas explosion. I cannot recommend this company.

they did a great job quickly and efficiently. cleaned up after themselves. work was great.read more

I am extremely disappointed with ARS Heating. I experienced three no-call, no-shows, along with one…read morerescheduled appointment, and still never received service. Their appointment window is 4 hours, and they repeatedly failed to show up or communicate in any meaningful way. This company clearly does not value customers' time. Taking time off, rearranging schedules, and waiting through long service windows only to be ignored is unacceptable. If something comes up, a phone call or even a basic courtesy notification would go a long way--but that did not happen here. Reliability and communication are essential for any service company, and unfortunately ARS Heating failed on both. I would not recommend them based on this experience.

Wow! Had a problem with maintaining hot water. Chris, Steve and Johnny to the rescue. I kept…read moresaying "but can you do this today?" They kept saying yes! They worked very hard and I felt it was a fair price. They have an excellent reputation to maintain and they sure never let me down. I feel so safe with Martel. Will never call anyone else.

Jim and his team installed a high efficiency combination boiler/water heater after our tank failed…read moreon us. They did a beautiful job despite having to wade through about 50 years of entangled heating equipment, completed the work quickly and cleanly, and came in on budget. They went above and beyond, lending us a temporary water tank while we waited for the install, showing up in the middle of the night when we had a carbon monoxide alarm that turned out to be unrelated to their work, and hooked us up with an electrician to sort out our thermostats. I would absolutely hire them to do any job in my house.