They took AMAZING cate of me for the two or three weeks I was there. The facility looks like a five…read morestar hotel. It is beautiful. The staff is amazing, especially Nurse Melody who whose care was exceptional and so was her comforting manner. She is as good as it gets and I am so thankful for her. The PT team was also wonderful.

I am a nurse and a Director of a surgery center. My mother has been at the Center at Val Vista for…read more6 weeks post hospital stay for kidney stones, she was wheezing when we got there and I brought it up multiple times and they didn't even listen to her lungs until I requested a chest x-ray and they found she had pneumonia and a collapsed lung, they never gave her an incentive spirometer, so I brought one in myself to help her recover. She has been in physical therapy there every week day and still has not progressed over 2 steps, is bed bound 2 person max assist with hoyer lift and the CNA didn't read her chart and got her up in the shower by herself to stand and she fell (surprise) whole leg bruised knee swollen, again, I had to insist on x-ray. I was in changing her diaper one day and all I had to do is lift her one side to get the tabs out and the doctor walked in (Dr Veege I think, Asian descent) and I asked if he could help turn her towards me so I could finish getting the tabs out and he said "no" I asked why since she only weighs about 100 pounds, and he said " I can get an aide for you" Yesterday, they put her in a wheelchair and left her there, I get a call at work that the wound care nurse came in and there was blood on the floor from her foot from trying to put it on the foot pads and now she has her heal open and they will have to do wound care on that. She cannot feed herself and the chart has written bite size food and I also circle it everyday and they bring a full chicken breast not cut up and leave it in from of her for 4 hours from lunch and then document that she's not eating. I reminded the CNA Amanda that and the next day she did the same thing. She eats when I cut up her food but she cannot do that for herself and they are aware. We are moving her to another facility and I am filing a formal complaint with the State. Don't take your loved ones here.

Excellent care, good nurses, good, courteous front desk staff. Limited food choices, but excellent…read morefood service.

His nurses and staff have all been wonderful to him! My only issue is that they apparently…read morerecommended Arizona Home Care and in AHC credit the nurses I have had contact with were excellent; however their call back number which was supposed to be 24/7 has not responded to my calls or voice mails for four hours.

I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

I cannot say enough good things about copper springs east. I'm in their IOP program and, although…read moreit isn't inpatient, it's still really, really helpful. The staff are all really super nice and I always feel incredibly welcomed when I walk in. The therapist is kind and knowledgeable and I trust him completely with my mental care. I would absolutely, hands down recommend coming here for help if it's needed.

After reading all the negative reviews I am very afraid for my granddaughter that Banner had…read moretransferred her last night. The facility will not allow you to talk to your in patient family member, you have the option of leaving a message is all. My granddaughter left me a message "sue the life out of the hospital and be here ASAP". Well as Banner can tell you, law suits are my specialty. I am not apposed to go before a judge and if there are any issues, we will walk away millionaires. I'm so tired of the pathetic help provided by all of the medical and rehab facilities. They seem to think patients have no rights. So far from what I'm reading and seeing and after the note from my granddaughter I will be filing a law suit. I show up to talk to my granddaughter, only on Saturday and Wednesday is anyone allowed to talk to a family member. She called me crying saying they're fabricating the hospital notes from banner which is quite opposite of the truth. Once again minimum wage employees are determining their care. She's not received any of her meds. She has severe neuropathy and they refuse to let her use her walker. What they've told her is total opposite of the truth. Lying to keep her longer to get more insurance. She's not on a petition yet they're treating her worse than prisoners in maximum security. This was voluntary and they're threatening her to make it non voluntary. This is a horrible place. Going to see about filing a class action lawsuit with all the others that had issues here. Called the attorney and just waiting to hear back. My intent is to remove several licenses and getting millions $$. Now they're threatening to petition her because she is asking to be discharged. She came to the facility on Thursday and won't be seen until Monday.

Do NOT let your loved one stay here, specially if they can't speak for themselves. Everytime I…read morearrived my father was soiled with 1&2, he was fed by a feeding tube so he liquified a lot. One day I arrived to find stomache contents all down his chin and front of chest, it was all dried on, this was at 3pm, when I asked the nurse how long this had been on him and he said since morning, I said ok let me clean it off, so I did. Everything my father has in his mouth goes into his lungs, so the fact he was aspirating was dangerous. Everytime, I arrived dad was being fed, that being the case he was being overfed. I checked dad when I arrived at 3, told the nurses he was soiled with both and no one came in to change him, I would have at this point but there was no changing stuff around. I left at 5:30, still not changed, I told the nurse I'm taking my daughter to dinner I hope dad will be change b4 I get back. I arrive at 7:30 and they were just changing him. They also were putting him on a c-pap machine with his oxygen because the test came back he had pneumonia. Yes, he had pneumonia because he aspirated into his lungs and was struggling to breathe, I wish I had said take him to the hospital right away, but I hadn't put 2 and 2 together yet. I went home and got a call later that night he was dead and they were doing cpr. He aspirated because they were feeding him too much, it was running every hour I went there and it shouldn't have been. I'm convinced he was throwing up because he was being over fed. Everyone knew he couldn't have anything orally and knowing this, they should have clued into that and sent him back to hospitalthat day. My entire family feels they killed our father. I do have to chime in on the smell of the place, it was horrible, so busy, patients blocking hallways in wheel chairs and the first room dad was in down stairs was super dark, just shoved in there and I told them he was a stroke patient and needs light and stimulation, they get kuddos for moving him upstairs right way in a more lighted area. This is not a place for people that need to be looked in on. All the times I was there except for first time, they came within 2 hours of my arrival, but all other times no nurse ever came in unless I peeked my head out of room looking for something. There is one visitor chair for 2 patients. Everytime I went I had to search for a chair. Dad didn't have a side table, everytime a nurse came in they'd ask where it was. The IV stand had a missing wheel so it was lopsided. I had to stick it on the bed leg for it to stand up. Please, if you have any other choice do not take your family here! I get they are over worked and all but they also don't do their job correctly. My father should still be alive. Oh forgot to mention, they hadnt given dad his dailysis in 5 days, his blood pressure was too low, well they were giving him blood pressure medicine. He should have had dialysis. There was mass neglect. I even asked roommate how often they came in and he said they don't, unless I call them in. The alarms going off forever and ever, and no staff in sight! It was horrible and the smell was so terrible, I feel for those working there. I would Rate this place a zero but they get a 1 star because they moved my dad out of the smelly dungeon.

my Dad was transferred here from a different care facility where he had fallen and broke his hip…read more the rehabilitation program was amazing. we were lucky to be able to transfer him here for the memory care program the staff here are amazing. the care he receives is excellwnt. the support they give the family is so appreciated it is so hard watching a loved one go through this. so we are extremely greatful for the staff here who are always patient and caring not only to the patients but to their family. they have been auch a blessing to us. Thank you to all the staff and a huge Thank you to Sandy

I love the Mesa, Sossaman facility. Lots of space and equipment. Its a friendly and relaxed…read moreatmosphere. The physical therapists here are incredible including their assistant therapists. Im amazed at their knowledgeable base and skill. The one on one attention to your injury is what I value most. Other places I've been in the past don't compare. My pain management doctor was thrilled I chose Endurance Rehab because of the attention to the patient and thorough treatment plan. I have two herniated discs on my neck which have caused me a lot of pain. After working with Jordan I now have a lot more flexibility in my neck and my pain has been greatly reduced!

Special shout-out to Jaree Price ~ had bi-lateral knee replacement & she played a pivotal role in…read moremy recovery ~ high level of skill coupled with supportive encouragement through arguably one of the tougher types of rehab ~ attribute my exceptional outcome to the care I received at Endurance!!

My sister and I shared caregiving duties for our Mom. This place was a miraculous solution to…read moreprovide some relief for us. Mom went for a half day 2-3 times a week. The staff is friendly, caring, professional and highly aware of safety needs. I trusted them completely with caring for Mom while she was there and she was able to have some fun! I could not be happier with their service.

This place is absolutely amazing!! My great aunt is attending and they do so many activities and…read moreexercise and so much more. The staff are the kindest ever!! I am so happy we found such an incredible place that we trust. My great aunt is very shy and quiet and already opened up to them. It's so clean and just wonderful!! I am just beyond happy!!!

Santé of Mesa is probably the best rehabilitation center in the East Valley. In fact, it is the…read moreonly one I trust. I had visited a friend there several years ago and was impressed with the facility at that time. My mom fell in March, and after a week in the hospital, we had to go to a different rehab facility at first because Santé wasn't on her insurance. However, that place didn't take good care of her, and she ended up with a Stage 4 pressure sore and sepsis, resulting in another, much longer, hospital stay that included three weeks in intensive care. When she was ready for discharge to rehab that second time, Santé was covered by her insurance, so I insisted on going there. We were at Santé for about six weeks, beginning in June. Some have said in other reviews that the décor is "dated," but I disagree. The style is Southwestern, which is quite appropriate for Arizona, and it never goes out of style. The photographs on the walls are of beautiful Arizona scenery, and the rooms are set up like hotel rooms. Santé also has a Starbuck's café and some beautiful outdoor patios where guests can get some fresh air. The food here is much better than most hospitals and rehab facilities provide, and guests can order just about anything they can think of, even if it's not on the regular menu. Each room has its own refrigerator and microwave. Most of the rooms are private, so most guests don't have roommates, but the shared rooms are really semi-private, with each guest in his or her own separate space, and the kitchenette being the only shared area. The physical therapy gym is wonderful, with many different types of equipment for different needs, and the therapists encourage family to get involved in the therapy, which takes place six days per week -- far more and far better than the first place my mom stayed. The wound care nurses took excellent care of my mom's pressure sore. By the time we left, it had filled in far more than I had been told to expect, all thanks to their superior wound care. Everyone was happy to answer questions and help however they could. My mom's case manager, Angie, was very kind and patient, and she gave me lots of information about post-rehab care possibilities. With her help, we were able to get post-rehab assistance that worked best for our situation. I would also like to give special thanks to Nurse May, Physical and Occupational Therapists Cisco and the two Lisas, and especially Speech Therapist Aaron, who went above and beyond for us. I was happy to take my mom home when she was discharged, but I was also sad to leave because the staff all seemed like friends. Most of my mom's allotted rehab time had passed before she was really able to start getting back on her feet, but I'm happy to say that, in continuing at home what I learned while participating in therapy with her at Santé, she's now improved by leaps and bounds and is well on her way to resuming the activities she enjoyed prior to this misadventure. I look forward to bringing her back to see everyone after her recovery is complete. I can't say that there weren't ANY problems, however. One female CNA was changing my mom's brief one morning, and some fecal matter had gotten into her wound. I asked the CNA to make sure she cleaned it out thoroughly, and she tried to tell me that the fecal matter had originated IN the wound, which was impossible in this case. When she finally left the room, I finished cleaning out the wound and asked the wound nurse to double-check that it was clean. This same CNA also used my mom's phone charger to charge her phone without asking, which I found rather presumptuous. The only other problem I experienced was that I always took my mom's laundry home to wash, but I was gone for one full day and night, and during that time, they managed to lose one of her nightgowns. I provided the price of a comparable nightgown for reimbursement, but to date, we have received nothing. Those minor problems aside, the gist of the matter is this: if you or a loved one needs to stay at a rehab facility for physical therapy, I cannot recommend any facility higher than Santé of Mesa.

I was s patient in Sante' Mess for twelve days after a total knee replacement. Everyone, from the…read morefacility doctor, to the dining room staff treated me very kindly! I felt safe and cared for. Daily physical therapy was instrumental in my 'at home' recovery. I had several nurse visits and physical therapy sessions in my home, which was another layer of recovery care! I'm grateful to be able to do the activities I enjoyed before Osteoarthritis affected my knee and have lost twenty pounds by resuming my activities! Thank you Sante' Mesa!

Took great care of my mother. We appreciated all the lovely staff we encountered Giselle, Amber,…read moreJessie, Haley, Josh and Erik are just some of them and the dietician Cheranity was amazing as well. Great food and Therapy were very motivated to help. If I could give this place 10 stars I would. Don't walk RUN to this place for rehab.

Our mother was admitted to Well Springs SNF following a hospital stay and was supposed to receive…read morephysical and occupational therapy to help her regain strength and independence. The evening she arrived, she was still able to walk. Unfortunately, the therapy she was supposed to receive--at minimum 3-4 times per week--rarely happened. Sessions were short, inconsistent, and often skipped entirely. Instead of helping her improve, staff frequently left her lying in bed or sitting in a wheelchair for most of the day. Over time, her muscles deteriorated significantly, and walking became nearly impossible. Eventually, she could no longer take steps without the assistance of a walking device. Basic care was severely neglected. She was not properly bathed or given adequate peri-care. Staff tried forcing her into Depends, despite the fact that she had never needed them in her life. As time went on, it became obvious this was simply because staff did not want to assist residents to the restroom. There were many times she would call for help and wait 30-45 minutes before anyone responded, often resulting in humiliating accidents. Her medications were mixed up on several occasions. We also witnessed feces- and urine-soaked bedding and clothing being left in her room and even thrown onto the floor. Our family met with management, including Heath, multiple times, but despite plenty of promises, nothing ever changed. We ultimately removed her from the facility, and within 12 hours she had to be hospitalized with a severe blood infection caused by unsanitary conditions and neglect along with bed sores on her back side. The night staff were by far the worst. My mother began recording the amount of time it took for someone to answer her call button because the delays were so excessive. She also suffered falls there--despite never having fallen before in her life. On multiple occasions, night staff left her lying on the floor with only her own pillow placed under her head while waiting for another employee to help lift her, sometimes for 20 minutes or longer. There were also several times our family arrived and found all the doors locked, forcing us to wait extended periods before anyone answered. Each visit, our mother appeared more neglected and distressed because of the poor care she was receiving. Late at night, children--presumably employees' kids--would run through the halls loudly, disturbing residents. Her water containers were frequently left empty and dried out. This place was an absolute nightmare. We personally witnessed verbal abuse from staff toward other patients in common areas. Based on our experience, I strongly urge others to stay far away from this facility. Their negligence nearly cost our mother her life.

My husband got good healthcare and the physical therapy was excellent. The only issue I have is…read morethey recommended Arizona Home Care for his IV home care and physical therapy and I have been on their 24 hour helpline, for over two hours, to ask a question and no one answers, no answer to my voicemail as well.

Do NOT come here or bring a loved one to this facility . In less than 24 hours I have seen a nurse…read moregive multiple needle shots without even using so much as an alcohol wipe to sterilize the area before giving the injection. Experienced a nurse and a doctor argue in front of a patient. Been lied to from the administrators and not following prescribed distribution of medication. I am at a loss for how this place can be in business and in fear for my loved one's health. I would provide details but fear repercussions while they are here. I wish I had read more of the bad reviews. I can only hope this helps