My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

Rich did a fantastic job cleaning out the carriage house. He was quick, efficient, and very…read morecourteous. I really appreciated that he let me know ahead of time when he'd arrive and was even offering to come the same day. Payment was easy and the whole process was smooth. I'd gladly call Rich again anytime--thank you!

Turned up when they said they would and my place looked so much better afterwards. 100% will be…read moreusing them again. Cost less than I thought it would too.

Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

Hello just a shout-out to INTRINSIC LANDSCAPING CO. The entire team from workers to office…read moreemployees to mgr to owner EXCELLENT! I can't say enough. Reliable efficient and service with a smile. I am new to the area and just saw there trucks. I use them for weekly grass cuts then also I used them for a really big yard clean- up ( I just bought a house and everything everything was overgrown) and now for snow removal. Such a great staff so pleasant RELIABLE and EFFICIENT. If you need there services I'm sure there will be no disappointment. Hard to find great, that is reliable and efficient.I It help service with a smile

Intrinsic has mowed our large yard and plowed our very long narrow driveway for years now. The guys…read morego above and beyond when they plow, and shovel a path from our back door to the car and also take the time to remember the oil delivery pathway. Cudos to the Intrinsic gang. Ann Hunt Rutland City

BEST RESULTS AND SERVICE!! Recently had our upholstery,…read morewall to wall carpets as well as oriental area rugs cleaned and they came out great highly recommend and exceeded expectations!

I would have given them one star but he refunded half my money after screaming at me on the phone…read more I have cameras at my house. I hired them to clean two rooms worth of carpet and an area rug. They were in and out in less than 14 minutes. Let's say it takes five min to set up then that means I was getting charged $350 plus for less than 9 min of cleaning. When I called to tell the owner he called me a liar. Again I have cameras that are time stamped. Ok that was great then when I actually got to the house the two stains were still there and as suspected, they did a lousy job. He refunded half my money and told me to never call again. Oh ok, don't worry, I won't. As a side note I have used Chem Dry at other property locations in MA and they did a great job.

Came and did the job professionally and with a smile even in sub zero weather. I wouldn't hesitate…read moreto hire these guys again.

We have used the professionals at Disaster Recovery for flood cleanup in our basement, as well as…read moreat Castleton University in prior years. We always found them to be reliable, prompt, fair, and very conscientious in their work. It's a Five Star company. Lyn and Dave W.

I have worked with the crew at Disaster Recovery twice now and have been very satisfied with their…read morework. They cleaned our basement several years ago from water/sewer damage, and every corner was spotless and looks great to this day. Recently they deep cleaned our bird aviary , washed and wiped floor to ceilings, cabinets, etc after 20 years of many parrots and again did an excellent job. I would recommend them for any type of deep thorough cleaning job. Cookie M

Devin was a lifesaver! I had to load a truck, and with a tweaked knee I realized I couldn't do it…read moremyself. He was punctual, professional and responsive, and he agreed to meet me at crack of dawn because I had to leave so early with the truck. He was friendly, fast and efficient. Highly recommended. I would use him again anytime.

Was very prompt with initial communication Pricing much more…read morecompetitive I plan to consider for future needs