I made a last minute reservation to stay here for a work event. JP helped me get a same day reservation even tho the hotel was nearly full and I was met with incredible staff, Angela was a delight to speak to at the counter and got me checked into my room incredibly quick. I had 10 minutes from entering the hotel to be on a zoom in my room and they made it happen. I forgot the waitresses name at breakfast but she was great and I really enjoyed the food served. The eggs at the buffet actually tasted like real eggs! The French toast was exceptional! The room was clean and nice, bed comfy, the bathtub was huge! Loved it all! I will definitely be coming back! read more

We tried the hotel again. Won't do that again. Can you imagine a hotel that does not have soap in the bathroom? For four days? We bought some ourselves after the first day. But it was disgusting to use the elevators and door handles knowing that the hundreds of people staying there could not wash their hands. And the front desk just said the shipment was late. What kind of management team would allow that to happen? Disgusting! On the plus size the water pressure is good. read more

I have stayed at this hotel 20+ days this year and keep hoping that things will change, Great pool, chef and restaurant but the rooms are outdated, the staff at the front desk is rude and it seems to be getting worse. My understanding is that this hotel is owned and operated by the Bay Club. I strongly recommend that Marriott re-review this hotel as a Marriott hotel (no status acknowledgement, limited follow up if any from front desk on room issues, seriously outdated rooms) The manager called me after 2 months after I complained and we agreed to 2 free nights on order for me to continue staying there. I never received the free nights and have followed up several times. The bar is on the floor for front desk service and room quality but the pool and chef are great. read more

Review for Renaissance Club Sport only. My entire family is enrolled here. Give them hundreds of dollars per month. Visiting this weekend and tried to accompany them with a guest pass. Guest pass apparently expired by a few days and they want $75 for a 1-day pass. Zero flexibility or accommodation. Absolute scam artists. Have some shame. read more

Corey made the trip memorable by giving me such amazing customer service upon my arrival. She was so patient with me when I was mixed up thinking I had reserved a king room but it was really a double. She then proceeded to upgrade me out of the kindness of her heart! The room was comfortable, clean, and quiet. The amenities here are unparalleled. The bar, the pool bar, the restaurant, the pools/hot tubs, the gym, literally everything. I LOVE it here. The server, Gerardo, goes above and beyond! What an asset to have on the team here! read more

Renaissance Walnut Creek Hotel - Elevator vibes! - Hotels Near Me - Walnut Creek, California

We've had a great experience staying here for basketball trips! The hotel is comfortable, welcoming, and a great place to stay when traveling with a team. The staff has been especially helpful and accommodating. Corey at the front desk has been fantastic--super helpful, friendly, and always willing to go the extra mile to make our stay easier. We really appreciate the hospitality and would definitely stay here again on future basketball trips! read more

The staff was kind but these rooms need a deep clean badly! It's not a housekeeping issue it is a wear and tear issue. The carpets and walls are heavily stained they use a metal rack in the bathroom that is very rusted. The tp is scratchy and the beds are so old and uncomfortable. Hopefully they will take the funds needed to fix it. The hotel itself is beautiful so there is a huge opportunity to make this a high end hotel. read more

First, let me say this is a blended review. I sent my wife and her best friend here for a long needed girls weekend / early birthday for my wife. According to them, everything about this hotel is five star. The room. The spa was outstanding. The Bay Club was excellent, as my wife took her first yoga class. The room and hotel were clean and tidy. Everything was spectacular. So, it would be a five based on the actual hotel and stay. The problem started after I made the reservation. Obviously they don't want people checking in with other people's credit cards. I get that. I was told I had to drive to the hotel in person and pay in advance, so that the girls could check in without my presence. A few days before their stay, I checked my credit card. And, to my dismay, my credit card did not have a balance. So, I called the hotel and ended up with the 800 number. They told me that I could not prepay, and I could sign a credit card authorization form. So, I get the form fill it in send it to the hotel, and follow up with a phone call. Somebody there tells me they don't take the credit card authorization by facts, even though the credit card authorization form had instructions about faxing the form to the hotel. So, now I have to go with them to the hotel to check in. Out of my way twice. And, what really upset me is that when I went to the hotel in person the first time, nobody told me that I could not pay in advance. So my question is this. What was I tapping my credit card to pay for? I had already had the reservation that I made online. They couldn't tell me what was going? And here's the real kicker. This was my first experience with a Marriott hotel in years. I had just joined the bonvoy rewards program, and this was my first attempt to give money to Marriott. And, they made it hard to give my money away. The hotel? The service at the hotel? The room? The bar and spa? The grounds and gym area? All excellent. The service beforehand? Terrible. read more

I absolutely love this place. This is a perfect getaway with your bby! This place is so fancy and so high end I felt very safe parking my car in the parking lot. It felt real secure here and very tucked away from everything. When I first walked in, I was greeted by the front desk people I was able to check in with no problem and the gentleman that helped me and told me all the amenities that I had access to including the spa club. That's downstairs. It has a sauna, gym, and a spa area for all your needs. He handed me a paper with all the information of the time of breakfast what time everything closes and to top it off, they have a mini Starbucks with limited drinks inside the building! When we first walked into our room, it was very clean and very spacious which I absolutely love. I loved our room because when you look out of your window, you could see the parking lot we parked on the very top so we could see our car whenever which was a plus! The bed is very comfortable. The room is very clean, but the only downfall about this place is that they have a limited channels on their TV. That's the only thing I wished they had a more variety of, but everything else was very high-end and top-notch that I would definitely will be coming back again! read more

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I stayed here last night and the room had a very weird stench. Like feet or something. The rooms need deep cleaning and updating. Beds are really loud. Didn't sleep well. I use to be a member at Bay Club but we moved away. Came for a quick visit and although it was a very nostalgic time, the room was not what I had expected. The gym/club is still great. Not sure why they aren't updating the hotel part. read more

Nothing noteworthy I can share from this Renaissance Hotel and our visit their in early February of this year (sorry for the delay in writing). Our options in the area led us to believe as loyal Ambassador level guests to think this might be the best spot to stay. No acknowledgement of loyalty status upon check-in. Hotel room basic at best. The room was also clean, so housekeeping doing their job. But with that said, the Disney-like decor is dated in style and a bit unpleasant on the eyes (blues and yellows and whites). Sitting chair was dirty and could use a good steam cleaning. I could tell the bathroom tile had been redone, but water pressure was exceptionally bad (and I say this as a person who uses water conservation shower heads at home). The parking garage is a short walk to get to and you are exposed to the elements going to and fro (on our one night stay, it is raining, so it is what it is). But really the 2-star is heavily weighted in the not 1, but 2 fire alarms that went off requiring two separate evacuation procedures in the late night hours. I live in Vegas and the MGM fire of many moons ago runs thru my head, so I absolutely understand a fire alarm. But no message from staff on what is going on as I am standing in the lobby in my pajamas and rain coat. No reassuring understanding if things were all clear....as I am still standing in the lobby in my pajamas and rain coat. No mention of this event upon check out either the next morning, where again, there is no simple "thank you for your loyalty of spending 100+ nights in the last year and upwards of $25K committed to the brand." OK....that might be a lot for one entry level check-in person to spit out, but you get what I am saying. My brother-in-law who now lives in the area indicated that he had stayed here for a few weeks while they were looking for a house and the fire alarm bit occurred a few times while he was here as well. Marriott, you can do better. We will not stay here again and cannot in good faith recommend to others. There is a Marriott Walnut Creek up the road that will get our patronage the next time we are in town. read more

Outdated room, dirty and stained carpet, uncomfortable bed. It is disappointing to say the least. The only thing OK about the hotel is their gym. read more

Unwelcoming Experience Despite Loyalty to Marriott Review for Renaissance Walnut Creek / Bay Club - Citrus Restaurant I've been a loyal Marriott guest for years and recently joined the on-site Bay Club because I trusted the Marriott brand. The hotel itself is beautiful, but the restaurant consistently falls short of Marriott's hospitality standards. On one visit, staff told me I could sit in the rotunda area with my own food (which I must bring for health reasons), and on another, I was told I couldn't--leaving me embarrassed during what was meant to be a birthday spa day. The restaurant is usually empty, and when I brought international guests earlier this summer, we were ignored and never offered menus. After reading similar reviews, it seems other guests have also had underwhelming experiences. I would strongly suggest that Marriott revamp how this restaurant is managed to ensure that it falls in line with their standards of excellence in customer treatment. Also, as they have open seating in the lobby rotunda area next to the restaurant, there should not be selective or uneven enforcement regarding outside food and beverages. Guests often sit there with their own drinks or snacks while working on a laptop or watching TV between activities--sometimes items purchased from the deli, and sometimes their own. I really wanted this place to work because it's beautiful. Unfortunately, it's not welcoming. read more

I had such hopes for this hotel. So many missed opportunities. This hotel can easily achieve a consistent 5 stars with proper staff training across the board and maintenance/upkeep. Pros: Lots of parking, spacious rooms, spacious bathrooms, restaurants on property, Access to Bay Club Gym, which is off the hotel lobby and has a lap pool as well as a kiddie pool and jacuzzi, lots of luggage bell carts. There's even a bar area at the pool. Keep in mind, these are also local gym members and not just hotel guests so you get to mix with the locals which is nice. Con: Mediocre check in experience, I don't think smiling and warm welcomes are part of the hotel experience nor any additional information for how you can use the facilities, such as the Bay Club, the pool. There were events happening that my family and I missed out on, while we were trying to kill time before our event. The restaurant Citrus, as well as Starbucks closes early on Sundays, guests are flying in from all over the world and can't get a bite to eat upon check-in. I asked for information for a restaurant that is open close by and I was sent to a wild goose chase because when I got to the restaurant, that too was closed. These are basic information that front desk staff should know and this was a lost opportunity. I booked a 4 day stay and every night I was there I suffered terrible migraines, so I checked out a day early and didn't mind paying though I wasn't going to spend the night. I did not want to risk another migraine. I did not have any alcohol for those days either. Haven't had a migraine since I checked out. The first day my cousin and I went to the Citrus restaurant off the lobby for breakfast, it took 10 minutes for someone to acknowledge us and once seated, no one ever came over to offer even water or coffee, it was not busy, lots of empty tables. After 20 minutes we got up and left. This was a family trip and this hotel did not add to that experience. Stay at an Airbnb if you can and have a better experience. My Airbnb host canceled at the last minute and so we ended up at this underwhelming hotel. Shopping is not close by just be aware. You have to drive. This hotel has lots of potentials if they can provide training in customer service. The Bay Club had the best staff, friendly and helpful. read more

Renaissance Walnut Creek Hotel - Hotels Near Me - Walnut Creek, California

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Loved my stay at Renaissance Walnut Creek. In town for work and I love that I could still get a great workout in with the excellent gym facilities on site. The hotel restaurant didn't disappoint either. Staff were friendly and helpful. Nice sized rooms. Check in and out was a breeze. read more

Renaissance Walnut Creek Hotel - Hotels Near Me - Walnut Creek, California

Came down at 8:30am. Every other Renaissance hotel I have stayed at has had something for breakfast for guests, even if just some fruit, pastries, and coffee. This one has a restaurant that I could pay $25 for breakfast and coffee. I asked if there was coffee for guests and they directed me to the health club way down the hall. I went there and the coffee was empty, I let the health club receptionist know, but that went nowhere. I went back and asked the restaurant and they directed me to a coffee shop inside the hotel where I could pay for coffee. OK, fine. Except no one was at the counter. After waiting 10 minutes, I walked back to the restaurant & they called someone to come to the coffee shop. After 40 minutes and $4.08, I finally have a cup of coffee, after paying over $330 for a room for one night. I also tried using the app to get help, but never got a response. read more

Renaissance Walnut Creek Hotel - Non responsive app - Hotels Near Me - Walnut Creek, California

Check-in was quick and easy, which I appreciated. However, the front desk agent missed a major opportunity to set the tone for a great stay. I wasn't given any information about the hotel's amenities, how to get to the elevator, or anything else that would have been helpful to know. I later found out (after checkout, while looking at my reservation) that there was an onsite spa, a restaurant, and access to the Bay Club -- none of which were mentioned. Even more disappointing, the hotel was hosting a guitar and wine event the night I checked in, and I would have loved to attend had I known about it. The room itself was a generous size, but it showed signs of wear and lack of upkeep. There were multiple stains on the carpet and even stains on the headboard, which they did come up and clean after I called. The bathroom was spacious with a deep, wide tub -- by far the best feature of the room. The toilet felt low to the ground, likely a result of the hotel being somewhat outdated. The beds were very comfortable, but the mattress pads had filling sticking out, which would scratch you throughout the night -- very annoying. It was also odd that the room only had a desk chair and no other comfortable seating option besides the beds. I also think a fridge and microwave would have made the room much more functional. The room service menu was disappointing; I didn't find anything appealing across breakfast, lunch, or late-night options. It really left a lot to be desired. Parking is an extra fee, but it's convenient and easy to access. Overall, the location is great, and the spacious tub/shower combo is a definite plus. But between the outdated condition of the room, lack of communication at check-in, and the underwhelming dining options, I'm not sure I would return. There just wasn't enough to leave a lasting, positive impression. read more

so we stayed there for 6 nights the sink in the room had issues and did not drain they came twice to fix it but it didn't get fixed the food quality at the restaurant was so poor and very over priced we were a couple asked if we can have a king bed they kept saying it is not available so they gave us a room with two beds the coffee in the morning was always empty I had to call for room service cause they won't do it never ganna try this Hotel anywhere read more

I am a resident of the homes surrounding the hotel and club, my window directly facing the back loading dock; and there is blatant disregard for residential noise ordinances and an even more concerning lack of customer service as I call and asked calmly for resolution to the noise that jolted me (again) from another nights' sleep. This time is wasn't loud music coming from what I assume is the kitchen, cigarette smoke from those taking a break in the loading dock, or a 4am delivery truck beeping, but someone loudly slamming pans and using a pressure washer at 2am. As I have done previously, I called and said my sleep had been disturbed again and I cited the noise ordinance and the person on the phone argued with me (about me having called before, "I work here every night!") and then he hung up on me. I called back and my call was ignored each time I did. As a refresher, the noise ordinance clarifies that no noise should be observed from over 50 feet away or between 10pm and 7am, which is consistently violated. I'm not trying to be a nuisance but can you please try not to be, too? I'm begging you, as summer kicks off and my basic human need to keep my windows open overnight is essential. read more

Brought some good old friends this evening. I had to share with them this hidden gem. The food again was delicious and the service was excellent, thank you Gera. read more

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Stayed here due to the proximity to the venue for an event I was attending. The staff at the front desk were helpful. The room has a mini fridge and most necessities, even a set of little 2lb weights in the bathroom. A suggestion would be to install a full-length mirror for guests to use as there's only the bathroom mirror otherwise. The walls were not soundproof at all, but the corner rooms probably are less noisy. The unit was reasonably clean, not pristine though, and no cleaning staff came to clean the room/make the bed at all during my three night stay. read more

This supposedly high end hotel is ridiculous!!! If you are a hotel guest you have to compete to find parking amongst the gym members who are taking up every spot. Jo designated parking for hotel guests, no valet service. We drove around for 30 minutes and had to go find another place to stay. Zero stars and ZERO customer service!!!! Grrrrrrrrrrrrr read more

A very disappointing stay. First of all, the carpets and walls were very dirty and worn out but that was not a deal. We arrived and saw only 1 bathrobe provided for 2 people. So, we called the front desk for additional to provide us. We waited for over 30 minutes and no one came. We had to go to front desk ourseleves to request. The drain in the bathtub could not be close off too for a bath. It was broken. So, we asked for room change and the new room bathtub drain was not working at all as well. Was not sound proof. I could hear noises from other rooms at night. We paid additional 27$ each for a hotel breakfast buffet but was very disappointed with the quality and variety. It was the worst hotel buffet I've ever experienced. Moreover, there was an additional unauthorized charge of 116.40 to my credit card. I would never knew if I didn't check and only after I called about billing information, they knew about this error and refunded. It was a very bad experience. I would not come again. read more

I've stayed at this property before and most times it's acceptable but this time the decline was more evident. First and foremost, this property is a gym with hotel rooms attached. The elevator smells like it's attached to a gym. The deli/bar are attached to and cater to the gym. The back of the restaurant during non-peak hours was the only time I felt like I wasn't staying in a gym. Now, if the gym is your thing then this is probably your spot. From what I hear they have a great kids center the they gym members utilize and the gym itself earns high praise amongst those who I've spoken with that use it. In my mind I really think this property should be listed on all platforms as "The Bay Club Sports Renaissance" or something of the sorts. In short, this is one of the properties in the area that honor my corporate rate and most of my colleagues local to the are seem to like it. With that said, this probably won't be my last stay. These words and depictions are not to say "don't stay here" but rather that I stay here more often than I'd like and in a way, I just wish it was better. read more

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I left my car in the parking lot and came back an hour later and the lock was popped. The hotel shares the parking lot with a partner but does not manage it or provide security. Cmon, step up, this is Marriott. Give someone a job and patrol that space and add cameras. You can afford it. Don't shirk your responsibility. Own it. read more

They say that this hotel transports you to a life of living the fullest. They're know for lush accommodations along with vibrant restaurants, state of the art athletic club, rejuvenating spa & an Olympic size pool. Here's the real deal. The Renaissance Bay Club which is a Marriott Bonvoy Hotel is located on Jones Road in Walnut Creek, CA. After being checked in, I parked in the open overnight parking which is $20 a day. As I was walking back to the hotel, I witnessed several people coming and going to the gym. I see why....they offer w wide variety of classes. Mind you, this was well after 7pm. They gym life looked like the night club life. Well Done. I walked a little further past the R Spa. It was about to close. I was able to see that they offer several body treatments, Massages, Facials and even kid friendly treatments. Prices vary from $60 to $160 for a single person. Couples vary based on the services. I moved along to dinner. I dined in at the Citrus Fresh Grill. There's a wide open bar area to sit, eat and enjoy a good beer while you watch the game. Or follow my lead and enjoy a quiet meal in the restaurant style area. If you like eating outside, they have heaters for those cool Bay nights. My server was cool. He had several guests so I didn't get the full attention I felt I deserved. I ordered the fish (Halibut) and fries along with a fruity beverage. My meal was super hot. The breading on the fish was entirely too thick. I felt like I wasted more than I ate $44. My room is spacious. They offer mobile key which is great. For the price, I expected so much more. I'm sure this bed will be perfect for a good nights sleep. If I have more time to explore tomorrow, I'll update this post. read more

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This place is beautiful, well-kept, clean, and the walls are so thick I barely heard any neighbors around me. Really enjoyed it and would stay here again. Excellent customer service at the front desk as well. read more

Check in was ok. Would have liked to get better instructions on where and how to park. "Oh parking is behind us". A garage that states no overnight parking. No elevator to hotel while dragging my belongings. So, walked up the ramp. When I mentioned the parking was unclear the front desk clerk said and did nothing. No mention on how to exit if I pay for parking on my hotel bill. Staff were basically uninterested in helping or understanding. Why is there no good marriott in Walnut Creek? read more

We stayed here 2 nights ago for our third time. The hotel is in a great location and I appreciate that. It has gone downhill for the last two visits, and now seems stale and dated. The room this time was on the second floor and fairly small. There was a wonky desk chair and 2 cratered queen beds. The beds were identical their horribleness. The sides of the bed were like 2 mountain peaks and the center of the bed had a deep deep valley. We called and asked for another room and were told that all the beds were of the same vintage so we decided to keep the room and then we also asked for another chair so we could hang out and not sit on the beds. We never got that chair and after a very difficult sleep on those 2 awful beds, we decided to check out and find another hotel that had decent beds, a couple of chairs and FRESH TOWELS! Yes the fresh towels at the new hotel smelled wonderful. Our two new beds were awesome too. read more

The staff at the front desk and at the restaurant were exceptionally friendly and helpful. The room was large and very well set up. Mattress was horribly uncomfortable. The bathroom could have used a touch up clean before I arrived. My California bowl was super good. Ice cream sandwich was yummy. Gerardo at the restaurant gets 5 stars for excellent service. He was friendly helpful and attentive. read more

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This hotel was fantastic ! Love the use of the spa and the gym. Fantastic service! Rooms wer clean n nice. Highly recommend!

Should read 3.75 stars but I'm rounding up because the staff was particularly nice and also, I feel like I need to compensate for some of these very negative and IMHO unfair reviews. We stayed here recently because it's centrally located and very convenient to where my parents live. We are Marriott Platinum - Ambassador level and our options in this area are pretty limited if we don't want to stay at a Courtyard/Residence Inn, so it was really between this and the WC Marriott which was way more expensive than here at the time we looked. Here's the Good and the Weird quirks that might turn some patrons off. The Good: 1) The staff was extremely nice no matter who we were talking to. They were always cordial and trying to be helpful. We had breakfast in the restaurant twice and they were super accommodating with special dietary requests. 2) The beds are actually really comfortable, and the pillows were too. The room layout is fine and we were able to push one of the queen beds up against the side wall so that our little one wouldn't roll off...that's a big plus in my book. 3) The Platinum perks were pretty good here...we chose breakfast every day which in the restaurant was a "continental breakfast" with your choice of eggs, toast, choice of side (fruit, salad, potatoes) and choice of breakfast meat (chicken sausage, bacon or ham). And it covered our drinks so zero dollar bill which means if we tip $10, that's all it cost to feed/hydrate 2 adults and our 4-year-old. Plus they gave us a $10 Food & Beverage credit which we used at their coffee shop one day for a couple of Americanos. The Weird quirks that might turn some patrons off: 1) The hotel is not really a hotel...it has NO room service, baggage help, valet etc. It also has limited housekeeping. If you want your room serviced, you need to arrange it the night before and then they only empty your trash and replace your towels...they will not do anything else, like make your bed. I'm fine with that but this isn't exactly priced like a time-share. 2) The restaurant, gym and bar close pretty early...for us this last time at 8 pm. 3) The hotel is connected to the Bay Club so there is quite a bit of traffic both inside the lobby as people head to the gym and the parking lot, which has lots of in-and-out from gym goers. I do understand how this hotel, which really isn't like typical hotels, might not be for everyone. But for us...we'll be back. read more

Five stars for the service, 10 stars for the gym, pool, and workout amenities, 3 stars for the room. Holice, Jeff, and Alejandro deserve to be commended. I know how difficult it is for businesses to find stuff right now, especially, staff that truly care and are as motivated to serve as these gentlemen were. The problem was that the air conditioning in our room wouldn't get the room below 70° even though it was set to 65 the entire time. My wife and I couldn't sleep for two nights, and they were out of fans because it was unseasonably hot apparently for Walnut Creek. They did everything that was within their powers to redress. I will definitely stay here again, and I had the brief pleasure of a quick swim and sauna before I checked out. The gym is so good that it makes any shortcomings of the hotel forgivable. read more

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Love this hotel since it was next to a bay club gym. Super nice and convenient to get a great workout. It was included during the stay. The restaurant on site closed by 10 pm on a weekday. The service is on the slower end but the food was decent. read more

One of our favorite 'staycation' hotels. It has all the bells & whistles that make a stay worthwhile, especially if working out is on the agenda, starting with the attached high end Bay Club fitness center. Free access. Nice pools. Breakfast is basic, TV/Cable channels are oddly limited & very blurry. Doors of rooms must slam to shut which is jarring to say the least. Rooms are dated, lamps are sticky/rusted at bottom which is where one must turn it on/off. Need to be replaced. We were awakened by the fire alarm, a deafening noise level at 7:30am, learned from the young man at desk that it was a false alarm, surprise elevator repair, "nothing they could do about it ". Great. A warning would have been nice to avoid panic. There went sleeping in for us. Other than that, extremely clean at reasonable prices, especially if you are a Bonvoy member. Walnut Creek is a fabulous City that offers theater, dining, hiking, and more, this hotel is also close to BART. read more

The hotel was nice . Guest services was helpful and attentive to anything I asked.. loved my room and it had a bathtub .. the bed was comfortable.. the charger you only need the cord not the wall piece , which I love.. The tv had decent channels .. and Netflix .. it had hbo max but nothing I wanted to watch was available.. they had a lot of amenities, but I didn't bring a swimsuit or workout clothes, I will next time. They offer massages and spa treatments, but I should have booked ahead of time , definitely will do that next time I stay .. overall my staycation was relaxing .. the buffet was good , although I'm use to complimentary food at hotels .. this had fee but it was pretty good. read more

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I stayed here with the new covid protocols. Unfortunately most everything is closed including the gym and food options. I was bummed that this wasn't as nice as a standard Marriott. Check in staff... not friendly. Rooms were outdated and alarms kept going off that required everyone to go downstairs and outside for false alarms. The marriott and residence inn nearby are 100 times nicer than this place and I'm just not a fan of the old look and furniture. Just because people are wearing masks doesn't mean you don't have to be nice or friendly as you help people. Not the best experience and I don't plan of ever staying here again unless they update and allow use of the big gym. read more

Renaissance Walnut Creek Hotel - 6/22/20 very dated. No gym right now for hotel. - Hotels Near Me - Walnut Creek, California

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Avoid at all costs. Have stayed here regularly for over 12 years. It used to be my favorite hotel in the area. Post COVID it is not worth staying here anymore. Service continues to steadily decline. Beyond the fact that they have drastically cut down on services - no Valet, no help with baggage, no room service - there is also no maid service even when you ask the night before. They do everything to encourage you to take the points and skip maid service because they know they can't service the rooms. During my stay this week - one of only two elevators is in service and the other is not working dependably. I was stuck on my floor for 15 minutes before an engineer came along and had to bring me to a service elevator. The heat was not working in my room on a week when temps at night are in the 30s. I had to ask 3x over 2 days for an engineer to look at it and nothing was actually done until the 3rd ask. Which by the way - it was a call at 10pm to them and they said an engineer would come to my room in 10 minutes tops. 30 minutes later, no engineer. I call the front desk - am on hold for 15 minutes and the woman that answered seemed annoyed I was calling because she said she could see my room temp was going up. Um, how about letting me know they worked on it remotely and I didn't need to still be waiting for the engineer she said was going to show up at my room. I am so bummed this place has gone so downhill. There are too many other options in the area to deal with this rock bottom level is service in a hotel that is now so poorly maintained. No awesome gym connected to the hotel is worth this headache. I won't be back. read more

This was our first experience staying at the hotel. We are familiar with the club but the hotel was excellent. We were coming off a bad stay at a different property so our expectations were low. We assumed a lot of hotels were cutting back on services due to covid but Renaissance provided all the luxuries of home and more. While the obvious highlights were the pools and the club, the rooms really impressed us. I live locally and had family in town. We suggested that they stay at Renaissance and we are happy we did. The beds were great, room was clean, tub was deep, water pressure was out of this world! The hotel was quiet and the staff was beyond accommodating. We felt well taken care of. read more

Renaissance Walnut Creek Hotel - Enjoying one of the 3 pools - Hotels Near Me - Walnut Creek, California

Great Hotel for the amenities: GYM and food. Hotel room is shit. Very dated rooms and the resolution on the television is TERRIBLE. Very pixilated. The worst is the room numbering. Only really an issue if your in one of the last rooms on the floor. Took me five minutes to initially figure out where my room is. If your a gym rat, this is your hotel, if not then better rooms and experience at other hotels in Walnut Creek. read more