I have had repairs done twice at Rendel's West. The work was done with attention to detail; quality workmanship and the repairs have stood up to the test of time. Can't tell the repairs from the rest of the car, seamless. I highly recommend Rendel's West. read more

I had an emergency code on my Ram 2500 diesel transmission on the last day of working at Chicagoland Speedway. The fault said 3 out of 3 don't drive this vehicle, see a Ram dealer immediately. Both Ram dealers in the Joliet area said they could get me in for service between 1 and 2 months - what a joke. With searching some search help with the Chicagoland management, Pat at Rendel's got me in that morning! Matt read the fault, verified the problem and was able to correct it so I was on my way back 1,000 miles to New Hampshire that evening! What great guys with small town local values. This is something any place could do but they actually chose to help me with my emergency as opposed to the Joliet Ram dealers. THANK YOU RENDEL!!!! read more

Rendel's - Code fault - Auto Repair Near Me - Joliet, Illinois

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I had a car accident the tow truck driver Jacob Young came to help change a tire. I initially asked for a tow.He recommended I needed a spare tire put on then he drove off, but he never looked to see was the vehicle operable before he drove off if he would have looked and inspected the tire he would have been able to see that the lower front arm was broken which makes the vehicle undriveable I was charged $150.00 for a tire change and wasn't able to drive the car in that condition. We called him back to tell him the vehicle needed a tow and he said it would be $250.00. I decline the tow because I just spent $150.00 on the tire and that price was ridiculous to be charged double when this all could have been prevented. I followed up today and spoke to the manager who name is Pat he was very rude , unprofessional, and didnt want to listen at the service that I received! They are money hungry inexperienced and didn't care about a mother and her child on the side of the road. I don't recommend this company at all!!! read more

Needed lockout service at 4am. Employee showed up, needed to borrow a flashlight from me, spent 35 minutes prying on my doors and never successfully opened my vehicle. Yet charged me full price for services not rendered. I had no problem paying for them to come out, but find it unprofessional to charge for an uncompleted job. Had to call another service. read more

Do not call or use this company to town your semi truck. Big ripoff $1.830 for 21 miles. He was not able to wait for a check to get clear. Stump like a girl and took the truck away. What an attitude for a company like that, treating one of the biggest transportation companies in US with that disrespect. The driver had bad attitude not friendly, he had some stomach cramps or probably he has some issues at home. Totally disrespect for your truck and for the truck drivers, he left my airlines hanging, put the drive shaft inside my cabin dripping oil. That's ok but you know karma is a B.... I want to give 0 stars but google do not allow me to do that. Doesn't matter what you're going to say, the real thing is you have to charge a lot to keep your expensive toys. What a way to treat your customers. Ops sure they don't care, f.....the customers. read more

This place is robing people.This has to be investigated .We got the bill $42,000 for towing and waiting on adjuster to make adjustments .It took 10 days for the adjuster to come, right .This is crazy ! This has to be reported on national media and all social media also. read more

Extortion at its finest at Rendel's. Pray you dont break down and need a tow from these guys. Between a tow and storage you will need to take out a second mortgage on your home to pay their invoice. read more

Thanks to Tom from Rendel's for rescuing me from the deep snow. Quick to arrive, and worked his butt off in the single digit temps. I highly recommend!!!! read more

Rendel's - Rendel's - Auto Repair Near Me - Joliet, Illinois

This is the worst place for your car to be towed. Inconsistency with the rules. One person would tell you one thing over the phone. A different person will tell you something else in person. The owner is VERY MEAN and don't know how to talk to people. If you have an issue, where you need to speak to someone higher up, it's a waste of time. You'll definitely be disappointed and be at a LOSS as well. One star is a rating that gives them 10 times more credit than they deserve. Thumbs down with every hand in America!!! read more

Used to be a good place now I can't stand them anymore. I got a deal on my Stihl weedwacker and any other Stihl dealer is where it's going for service in the future. Long wait times for repair and even though Sam S. doesn't even do service for the lawn care equipment having to even speak to him is enough of a turn off. I have heard through the grape vine he has retired but that doesn't change the fact of long it takes them to look at the equipment and flip a repair around. read more

I just wanted to say that Rendels did a great job repairing my parents vehicle after an accident. They were responsive and did a good quality job. My mother was so surprised when she picked up the car that they detailed the interior as well. Great job Rendels. read more

Trevor is a compulsive liar the Insurance company completed our estimate January 13th I would call Trevor updates and he'd say he's not at the shop at the moment however we were on the shop phone so he in fact was at the shop. He also kept lying and saying he was calling the adjuster w no response just for him to double back and say he had the wrong number. The truck was completed feb 8th however Trevor said himself it was completed a week prior he tried to hold the vehicle for more money. I do not recommend this place as management has no integrity read more

Highway robbery. If I could do negative numbers for this review, I would. My car was towed by them after an accident (the police department called them to get the car out of the road). When I called them, they said I had to come in to prove I owned the car. So I brought my title, which is exactly what they were hoping for. They charged me over $400 for towing and storage for three days ($215 for ONE tow and $40/ a night storage). They were "gracious enough" to lower the price to $164 for towing, which is still double the amount any other decent towing service will charge you. AND, the only way for you to get it OUT of storage is to PROVE you own the vehicle by showing them YOUR TITLE. You HAVE to bring your title with you. Huh. This way, they can charge you an insane amount with your back against a wall, and get you to sign your car over to them. In the end, YOU pay THEM to scrap YOUR car (you can get $300-$400 for someone to COME get YOUR car to scrap). This place KNOWS you're in a rough spot and they will jump to take advantage of you. They knew they were getting my car before I came in, too, because they cut off the fob and threw away my key chains. If you can avoid this place, do it at all costs. They will make your bad day, worse. And then they'll turn around and lie about it. read more

I was in a small fender bender. It took six months to get my fixed truck back, because they expect you to deal with the insurance company. They charged the insurance company double the cost of the truck. They are also a truck rental company and will charge you $780 for a lost key. If they claim to be a rental company they should do business like a rental company and have back up keys. Normal fees are $25. The rental truck also broke down. Don't trust them, they will take advantage of your situation, whatever that may be, and will squeeze every dollar out of you while they hold your vehicle hostage. Pat also even yelled at me during our last conversation and said, "I'm not listening to you" Regardless, of how sour a relationship can go, you should never say that to a customer who single handedly forked over $23,0000 (for a non serious fender bender) to your business. This place has the worst customer service I've ever experienced. I will never step foot here again. read more

I had some tree branches fall on my Monte Carlo SS, in the last big storm we had, the branches caused $7,000 in damages, this is where I took my car to get it fixed, They came in on price, about the same as my insurance company, they did a fantastic job, I never thought it would look the same again, it's all black, and I thought it would show every scrape and dent, it's better looking than when I bought it, they were finished on what I thought was a fair amount of time, super friendly, I am very pleased, Thank you Jack and Dave super work, I will never take a car anywhere else. read more

My husband needed a tow and our roadside assistance sent us these guys. The worst company to have one tow anything. The tow truck driver needed to take the drive shaft out from my husbands semi truck. Once they got to the place the tow truck driver charged my husband an extra $50 to remove the drive shaft and once the bill was paid he drove off and he did not even put the drive shaft back in which my husband had assumed that if he removed it the tow truck driver would put it back on. But instead he drove off, and then when my husband called the owner of the company, he told my husband that his driver is not a mechanic and could not put the drive shaft back on, but he was mechanically able to take off the drive shaft but not able to put back on.These people are so greedy to make some extra cash it really is disgusting. read more

I used Rendel towing this morning for a car, and I was so impressed with Justin, his customer service went above and beyond. He was such a great guy, and sometimes when you need a tow and are are already stressed out, someone with Justins attitude can make all the difference. I would definitely recommend this towing company over everyone else. Thanks again Justin! read more

I had to have my truck towed to my parents house. I was devastated and frustrated knowing I'd have to have it towed. But Rendel's was prompt and super friendly! The driver, Mike was awesome and super friendly. I couldn't be happier with how polite and prompt they were. Thank you again for making this as easy as possible. And thank you again to Mike for being so polite! read more

I took my van to get an estimate on fixing the air conditioner. I spoke with two gentlemen in the service area about what I wanted checked. I left the van overnight. The service people took most of the day and at 1:30, the manager called and said the estimate would be $1,500. I said that I would come to get the van and for them not to do anything. Upon arrival, I was directed to the cashier's office. She told me the charge for the estimate would be $110.00. I was completely surprised, not only by the amount, but that there was any amount charged at all. No one had said anything about the amount charged or I had not been told what the amount of an estimate would be. I did not sign any paper work that spoke of the amount. There were no signs posted that said the amount charged for estimates. When I spoke with the manager, he said that I should have known that "nothing is for free". I said, I should have been told upfront and signed a document stating my responsibilities would be for that amount. When I went to pay with my Credit card, the office manager would NOT take my Discover card as she said, "I only will take cash from this person, not credit because she will dispute the charges." My husband had to go get money from the bank and bring it to me to get my van out of their lot. For a business to NOT specifically state their policies and put them in writing for the consumer is wrong. If I had known that that was the amount they were going to charge for an estimate, I would have left without having them look at my van. This business sucks the big one! I would highly recommend no one ever attempt to step foot in the door, unless of course you want to be belittled, abused and taken advantage of!!!! Jan Riemer read more

My car was towed to Rendels after an accident. When I went there to get personal belongs out of my car, I was told I could not go back to my vehicle. I called the next day to talk to a supervisor about this, and was told that I could go to my vehicle to get what I needed. When I finally got to my vehicle, several of my items were gone. I will never allow a vehicle to be towed there again!! 1 star is too many. read more

Unfortunately, I can't give a negative star rating, so I will have to stick with zero. Explanation: On Dec. 22nd my son was in an accident and our car had to be towed. Being that we were approaching a holiday weekend their office was closed until Tues. the 27th. We desperately tried to get our car out of their lot because it was incurring a $40.00 a day fee. The initial charge was I think $215.00 just to bring it there. (which by the way was less than 10 miles away). Anyway long story short, when it was all said and done it cost us $415.00!!! You would think it should be illegal to charge people over a holiday when an office is closed. I would never recommend this business for any services they might offer. Word of mouth is your best business card! Guess I have to put one star, it won't let me move forward if I don't. read more

stay the f**k away!!!!!!!! towed my near empty one ton truck for $25/mile. would not replace my rear axle shafts at destination. said was not his job. unprofessional tow driver ashhole mike i. from new lenox yelled and coerced told me he was gonna tow to rendel's lot and that i could retrieve my effects 2 days later. i worked in industry. i already know. try any one else have to be better. truck used was a beater, (it's the one in picture) shakes ran out of air for brakes twice, tailgated other drivers and used no taillite panel on my truck. driver slow both intellectually and as operator. he made a bad situation worse. at destination would not drop me off from storage lot at nearby gas station. a real charmer. this is a real response by a real consumer. overcharged by 750.00. good luck rendels and your aaa employee. hope you know someone at post 5 isp. gonna forward details 2 them regarding rotation listed rendels inc. remember illinois has strong consumer protection laws. read more