DO NOT LIVE HERE! If…read moreI could give this place zero stars, I would. The maintenance team and office manager are professional and willing to work with tenants, but upper management especially Area Manager Elisa is the reason this place is unbearable. From the moment I arrived at the office, it was clear she didn't want to speak with me one-on-one. She refused to meet with me in her office and instead racially profiled me, constantly reminding me that cameras were everywhere, as if I were a threat. She then excused herself from the conversation, closed the office door, took a picture of me through the office window, and shut the blinds for humiliating and completely unprofessional behavior. To make matters worse, she didn't even read my initial email before hastily looping in others to handle the situation instead of addressing it herself. Elisa's dismissiveness, lack of basic customer service skills, and blatant disrespect for tenants make this an all-around horrible place to live. Don't walk RUN from this place!

Beautiful community and the staff goes over and beyond to keep this complex up to standard.read more

This complex has been a nightmare! Property manager has been poor with communicating with residents…read moreabout closures and timelines to fix things like the elevator and garage.

Property manager was very supportive and accommodating throughout the entire leasing process! Was…read moreable to secure a unit and move in a week after touring and application!

we came to tour the apartments here recently and had our hopes up, but there were some pretty…read morealarming things that made us walk away almost instantly. 1. when we came to our appointment, the ladies in front were trying to just pass us along to each other and didn't seem like they wanted to give us the tour. literally kept going back and forth "a) do you wanna take them? b) no? you can take them? a) oh i have an appointment coming up. b) i do too" at this point, we didn't feel welcomed nor did we feel like they were interested in showing us any apartments. 2. when we leave the leasing office, the lady who did help us was very friendly at this point, but she didn't know where anything was? we were walking back and forth and she didn't know where the unit she was trying to take us to was. that's fine, just thrown off by that. 3. we get to the townhome (2 bed 1.5 bath) and immediately as you enter, there is a strong odor (smoke + just dirty smell). we still gave it a chance to look through the unit. the first floor was fine until i checked out the kitchen area. i opened the freezer and to my surprise, there was a cockroach. my partner went upstairs to check it out and i followed up shortly after. as soon as i get to the top of the stairs, he points to the bathroom. i peak in and it is absolutely disgusting. the tub had mold + brown stains all over, the toilet was dirty, dust everywhere, and there was a huge hole in the floor that was filthy. we peaked into the bedrooms quickly and decided that was enough. 4. we asked if there were any other unit available to view and although the lady said they had a few, she didn't take us to them. she didn't show us any of the amenities (pool, gym(?), etc, heck i have no idea what they have to offer since nothing was shown/told to us). before i knew it, she walked us back to the leasing office and just handed me a brochure. didn't ask if i had any questions, didn't provide pricing, nothing. this was one of the worst experiences we've had touring apartments. please don't show/tour a unit if it isn't ready, because if that's the standard this place is okay with showing, i can't imagine actually living here.

Love renew park blu. Trinity takes care of their residents. Would recommend to family and friends.read more

I recently had the pleasure of speaking with Dijah, the leasing agent at Hanover Northgate…read moreApartments, and I was absolutely impressed by her high level of client service. She was incredibly professional, courteous, and responsive, and she went above and beyond to make sure that I had the information on any available apartments and ensure my preferences matched with any available apartments. This was my first apartment search, Dijah was quick to respond to my email and answer all of my questions. She was very knowledgeable about the surrounding area in Oakland, and she was able to give me some great recommendations for the area. I was particularly impressed by Dijah's description of the building amenities and the variety of floorplans. She was able to tell me all about the different features, such as the gym, roof deck and I believe you can take a virtual tour of the apartments and the building....(but don't quote me!) But what really stood out to me was Dijah's warm and inviting personality. She made me feel like I was her only client, and she was happy to help. I would highly recommend contacting Dijah at the NorthGate Hanover to anyone looking for a new apartment in Oakland. Here are some specific examples of Dijah's excellent customer service: Dijah responded to my email within in less than 24 hours, even though it was sent outside of business hours and called me back the same day to answer my questions about the building amenities. I would definitely consider renting an apartment from Hanover Northgate, and I would look forward to working with Dijah in the future. She is a true asset to the property, and she makes the entire leasing process a pleasure. Cheers, Rod Cooper (Apartment Hunter)

I did a walk-in and the staff at the complex were really open and eager to help…read more Special recognition to Angelene Ongpin who gave me the whome tour and information. Thanks a lot Mario

We've only been here a short time, but we've had a great experience so far! We had a quick move-in…read moretimeline, and the entire leasing process was smooth and easy. Our tour was detailed, all of our questions were answered, and everyone was so helpful. A huge thank you to Mary and Priscilla--they've both been incredibly kind, responsive, and helpful throughout the whole process. The apartment and community are clean, well-maintained, and we're really happy with our choice. We also really appreciate the teacher discount they offer. So far, we would definitely recommend living here!

Mary toured me around and was so friendly. Love the pool and fitness center spaces and how big the…read moreapartments are!

Updating my review since we still live here and there have been many changes in the community…read more First, I want to say that the new manager, Will has been an absolute gem. Not only is he one of the kindest people I've met in a long time, but it's also clear that he genuinely cares about the community and making it a better and more enjoyable place for everyone. Anytime we run into him in the halls or need to stop by the office he's always in a great mood and quick to help in any way he can. It's nice to have someone so dedicated to improving the property and the experience for residents. While there are still some cons to living here such as cleanliness in some of the common areas and the fact that the shared spaces are often unavailable on weekends because they're booked for private parties and events, it's reassuring to know that we now have someone managing the community who is clearly prioritizing improvements. I also want to highlight the new maintenance guys. I truly can't say enough good things about them. They are incredibly attentive and quick to respond when something needs to be fixed in your apartment, and they're genuinely kind people as well. It makes a huge difference knowing that issues are handled as quickly as possible. For transparency, the leasing agent who was previously known for being rude to applicants and unkind to residents still works in the leasing office. However, unless you are actively renting an apartment, you really don't have to interact with her. Overall, Will is doing a great job bringing in new team members and making positive changes throughout the community. It's clear he's focused on improving things, and that effort is noticeable for sure!

We have great experience living at Aventine. Will and Brooke have been so helpful getting us…read moresettled in.

Every time I have needed something looked at or fixed, their maintenance man Wyatt is on top of it…read more Never a delay in getting back to me and always follows through. It's nice to have someone who cares, not a lot of people work with pride like that anymore. I appreciate all you have done!

Wyatt the maintenance was awesome and made my move so easy. Great experience he was able to answer…read moreall my questions and if he didn't know the answer he found it out for me. He new the property inside and out. Thank you for all your hard work and knowledge wyatt.

This place was nicely accepted when I moved fr Walnut Creek. So I thought! The secret addional cost…read moreto stay is crazy! I moved in with a luring price $1995. Sign contract/least it had a move in special.... 3 years later it's up touching 3k, shooting, fighting outside the building from tenants, First Friday crowds yelling from who I won't say but it's caught on vide, bipping cars, parked residents sleeping in thei car screaming, broken elevator to where you have to take the stairs because it's only 1, which has happened numerous times. When this happens you have to enter from the side of the building with whatever you carry. The garage traps your car when it's down keep you hostage from work and other things, Beside your monthly bills you pay taxes on everything, you're being charged to pay for common areas in the building rather you use them or not in addition if you want to give a function in them it's a rental charge and if you cancel it there is no refund it's applied towards your monthly charges, and where you pay your rent in the portal please review it because it will charge you multiple times for the thing and if you question it the answer is let's look at the ledger in the office which differs. so print out the portal and review past and current rent logs because just like I did some of my payments wasn't showing. But certified checks don't lie!! WELCOME HOME, sit back and enjoy the run

We've been living here for five years and with the new management, the place became amazing! We…read morehave community events and we became acquainted with half of the building. Our cat sitter is living here and so many more cool people. It's not a building that matters, it's the community and the super cool management. Donnell, Josue, Rosa and everyone else, we appreciate you very much!