In June 2023, we had eight windows replaced in our home by Renewal by Andersen, and our experience was excellent from start to finish. Christopher J., our salesperson, did a wonderful job walking us through the window options and showing us samples. His knowledge and professionalism gave us confidence in moving forward with the project. AJ C. and Rafael P. handled scheduling and measurements, and they made the process smooth and easy. Renewal by Andersen was also very accommodating when we requested that installation be completed in one day to meet our needs. On June 16, 2023, a team of six installers arrived. Mike, Max, and Velgin installed the front windows, which were larger and more complex. Their skill and precision were impressive, especially given the size and weight of the units. They also installed the patio wood and bathroom windows. Jose, David, and Steven handled the west-side windows. Jose R., the Project Manager, completed a bedroom window that required stucco cutting to meet current fire codes. His workmanship was first-rate, and the finished result looks beautiful. During installation, a cracked bedroom window and patio lock were identified. Burtiny Carter promptly arranged for replacements after we sent photos, and both were replaced on October 18, 2023. We also appreciated Christynn in Permits for her assistance. The windows have exceeded our expectations in quality and appearance. We are very pleased and highly recommend Renewal by Andersen for their professionalism, teamwork, and outstanding workmanship that makes them a value additional to your home. read more

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Sales...normal, Installation..fantastic. ordered wrong size window, had to come back....no issue...fantastic installers again. Called office 4 payoff, nice lady on phone...issued check when work completed, full paid. Workers ca n e back because I had requested incasing on all windows and last one it was not on the work order. They came back to do incasing, again great folks. They told me they got blamed for not doing the encasing event hough not on work order!!!! Then 2 weeks later they call & say I owe 600.00 more???? Wtf???? Still trying to get to someone with common sense when u call 4 payoff & u full pay, it's done!!!! read more

You don't walk you run from these lowlife lying thieving SOBs. They're simply dishonest, cheating two faced no goods. And like all con men,they are sooooo nice when you meet them. Trust me, anybody but these crooks read more

Horrible Experience! Jeffrey, design consultant went to my second home in South Lake Tahoe to do a quote. Nice guy, went over materials and asked which trim we like, measured all the windows we requested to be replaced and said he will work on the quote and email it. Was told I should receive a quote within 24-48 hours. Two business days later no quote! I called and was told I need to reschedule a consultation because the consultant noted on our profile that my teenage son answered the door and there was no home owner so he left! First of all, my son is a 34 year old man and part owner of the home and I talked to the consultant on FaceTime! I tried calling to talk to him but am connected to their general company call center. This is not a good impression of their company and discouraging to do business with them! read more

A reckless driver from this company cut me and another person off then proceeded to severely tailgate another vehicle that was not going slow. This, along with the relentless marketing tactics, will prevent me from ever doing business with your company ever. I've attached a photo of the vehicle. It occurred on 3/25/26 at 4:15pm. read more

Renewal by Andersen - Reckless driver - Windows Installation Near Me - Rancho Cordova, California

So, Renewal by Andersen replaced all of my windows and then my french doors. The total bill was about $50 K. Installations went very well. For the second time, I called about one of the doors needing repair, as it requires my body weight and kicking the bottom of the door to open it. Of course, this is the only one of the three that I ever use. This was repaired a few years ago. I called the Friday before Memorial Day and was assured that I would get a call back to schedule the warranty repair by Monday or Tuesday. That call did not happen. So, I called again, last week. I was told that my appointment was scheduled for mid July. Perhaps it is just me, but given that they are at least 50% more costly than the competition, and spend a lot of money on advertising and door to door sales, am I justified in being more than annoyed at their lack of responsiveness to warrantee work? read more

Very high-pressure sales tactics!!!!We were repeatedly pushed to sign the same day and even pressured to leave a five-star review on the spot. It felt uncomfortable and unprofessional. We decided not to move forward. They told us they were sorry we were not the "right fit." If you want expensive but less pushy go to Halls. -100 stars. read more

Beware! Beware! BEWARE!!! The Sacramento location is awful. They ordered wrong items, broke other items during install, left work unfinished for months while they waited for replacements, causing weather damage. Nearly all the windows looked good originally, except the screwed up the kitchen window install so bad it had to be replaced and it still barely slides. However, they haven't lasted. Their warranty is a complete joke. I've been trying for almost 10 months to get them to repair the windows that are literally coming apart in less than 2 years. They don't respond. read more

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Outstanding! Perfection! I could go on and on. I knew the Anderson product was top rate. I had seen the Renewal By Anderson TV commercials. I was hoping all we had to do was swap out the window insert but as it turned out, we had to do all new casings, which meant cutting the stucco. I'm not gonna lie. I was really freaked out about the dust, the mess and how long I our family room would be draped with plastic coverings. I was shocked they were able to replace two French doors and 11 windows all in one day, including re-stuccoing the outside. Our installer, Alvaro and his crew protected the carpet and our furniture and worked quickly without compromising quality. Our expectations were greatly exceeded, and my only regret is that we didn't include the master bedroom windows. read more

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A little pricey, but worth every penny. The installation crew led by Alvaro Osorio worked like a well oiled machine. They were professional and courteous. When they were through and leaving for the day, you could not tell that anyone had done any work around my house it was spotless. I highly recommend this company and installation team. read more

The team arrive on time, setup and completed my install of new windows as stated. My windows look amazing. Thank you. Highly recommeded. read more

Renewal by Andersen - Windows Installation Near Me - Rancho Cordova, California

I had this company out for an estimate to replace one of my windows. Their overly priced quote was thousands of dollars for a simple replacement, and then I was placed on their junk mail list, and I've been receiving their ads in my mailbox regularly. I've called and requested to have my name removed from their mailing list, multiple times, but it's been years and it hasn't happened. They just keep pumping out the ads. I will never work with a company that utilizes aggressive, disrespectful advertising. read more

We had Renewal by Anderson of Greater Sacramento install a new entry door at our home. The outcome was fantastic! The door is very nice and of high quality, as we would expect from Renewal by Anderson. The team of installers did flawless job. It was apparent that they new what they were doing and were meticulous with the details. They were neat, didn't leave any mess at all, and were careful not to damage anything near the door. They even put plastic sheeting up to keep the dust and wind from coming in while the door opening was open. I would have rated our experience five stars if not for some factory delays with the door. All-in-all, were very happy with the quality of the door and installation. read more

Alvaro Osorio was polite and efficient, and had a hard working team. They left the work site cleaner than it was when they came.

Alvaro Osorio and his crew were amazing! We had new windows put in in 2021 and recently had "phase 2" done. We were tired of constantly replacing failed windows. We could not be more happy with the beautiful windows or the installation process. Both installations were done in Truckee in the winter, which seems impossible, but true. Everyone with Andersen, always shows up on time, and they are superbly dialed in with getting everything done in a day. They protect your floors while they are working, they are respectful and they clean up perfectly. Highly recommend!! read more

STOP !!!! We received a flyer in the mail and decided to call to get an estimate on our family room sliding board Wednesday the day they were supposed to come out at 6 o'clock was very busy for us so we decided to move other appointments and change things around for our 6 o'clock appointment with this company unfortunately 20 to 30 minutes before our appointment they called and cancel no explanation no remorse zero what a joke don't let this happen to you. I would not recommend them our is time precious unfortunately not for them.ZERO read more

We had new windows installed a few weeks ago. The installers had my project completed in a day. The new windows have made such a difference in the temperature in my house. I no longer walk around freezing in the winter. My house used to have a constant draft and it's gone now. read more

I have recently installed energy efficient windows that are not outdated. Their salespeople are trying to bully elderly people into buying new windows. They are sending out flyers claiming the windows are hard to operate, outdated and not energy efficient. All without even seeing my house. read more

Renewal by Andersen - Lies! They've never been to my house. They have no idea the condition of my windows or how easily they operate - Windows Installation Near Me - Rancho Cordova, California

These folks just will not go away. They flood my email and USPS with their crappy solicitations and no amount of spam or junk mail blockers will stop them. I'd sooner live in a windowless cave than give them any business. read more

Workers were on time & worked their tails off. Converted a slider to a window in the master & replaced 1 other window. They are the whole pkg, did framing, drywall & stucco. read more

Enrique Oliva and his team did a phenomenal job replacing our windows. All very respectable, prep the floors where they'd be walking, vacuumed floors where they had been working. Cleaned all the windows and windowsills and took all the trash away. We highly recommend Anderson windows, and Enrique team. read more

Alvaro Osorio and his crew from Andersen Windows expertly replaced 2 sliding glass doors and screen doors at our home. Their work was outstanding, they were punctual, professional, respectful, and personable. The took pains to clean up thoroughly. In short, we are thrilled with their work and the completed project. read more

I had an appointment today at 2:30. I received texts confirming my appointment. The representative never showed up. I called the company and waited on hold for 8 minutes. The lady who answered placed me on hold to call the rep assigned to my appt. He didn't answer her call. She told me that's all she could do so I asked her to call the manager. Again, I was placed on hold. She came back and said the manager didn't answer the call either. I said this is pretty unfortunate, and I asked her to cancel my appointment and have the manager call me back. She said, "I'll try, but I don't know if that will happen." I'm blown away by the terrible communication and customer service. Update: The manager called back. She said my rep thought my apt was at 6pm..... which clearly the text confirmation didn't state. She asked if she could please reschedule an apt with me with a different rep. Let's see how this goes. read more

Renewal by Andersen - Windows Installation Near Me - Rancho Cordova, California

Austin the sales manager was super helpful and he explained everything that was going to happen. Dan came to measure the windows and doors, he was also very helpful and talked me through the entire project! read more

Do not use Renewal by Anderson in Sacramento CA for the following reasons listed below per our Contract Agreement to replace two sliding doors and eleven windows. Renewal by Anderson was very unprofessional and their customer service was extremely poor because their company used untrained employees to fix arising problems. Renewal by Anderson quoted me three months to install all windows and two sliding glass doors. The actual time for the installation took 5 1/2 months. Total project time due to the window installation errors and sliding glass doors took eight months to complete. Renewal by Anderson didn't correctly measure our window that was arched. They asked me if I would be willing to accept a much smaller window that didn't match with the original window measurements. It took four separate trips to fix a multitude of problems with our sliding glass door. A gasket was missing which allowed water inside our house. The lock stopped working properly in the first month. Their serviceman came to fix the lock. Within 24 hours we had a slider that would not unlock or lock properly. The sliding glass door was not closing properly. Top of the door closed and the bottom of the door had about inch gap which allowed the sunlight through the bottom of the door. They also ordered a sliding glass door incorrectly where the door slid in the wrong direction. Renewal by Anderson pressured us to accept the door as is. Renewal by Anderson threatened me with additional charges if I wanted to cancel the contract. Their company was in breach of contract. I had to oversee this project at all times due to various errors. I found out two days prior to installation of just the two sliding glass doors that one of the doors was sliding in the wrong direction. One of their employees was trying every tactic to have us agree to their mistake. I had to explain that the cost of the slider was over $12,000.00 and I ordered it correctly. Once again, they wanted me to overlook their error. read more

Stuart and Gerardo came out to measure. The arrived as scheduled. They were both professional, courteous and super helpful. They know their stuff and made adjustments to our order to ensure we were fully satisfied! They took extra care and time in explaining two of our main living area specialized windows. Thank you both! read more

They keep on knocking. This company is relentless. Canvassed my neighborhood 2 more times since my prior review. That's three that i am aware of. So about a visit a month. Got visit today while i was trying to eat lunch. Had a brief chat and explained this is visit #3 and I am not interested, at all. Asked them to take me off their list today. Was told they really cannot do so. Just her list. She had no idea other sales folks already canvassed this area, multiple times. Company's sales tactics terrible, you can do better, find someone else. read more

Top quality windows I the world! They operate as a Luxary white glove company but at the same time Offered the same care and concern as a smaller outfit! The value of the window far exceeds the cost of the product! They are higher priced but trust me it is worth it ! read more

I can't comment on the quality of their products, because their problems with communication, follow up, and following requests are awful. In my last phone conversation with them, the agent had the temerity to ask whether I would rather have a great product or great service! Of course, a quality company would offer both. No thank you! read more

Process has been amazing with Andersen so far. Jason came out to show us the product and go over all aspects of the windows and the process. Stuart and Gerardo came and measured all the windows and made sure to clarify any questions I had. All interactions have been great. read more

Their installation contractors are stellar. Very professional and friendly. They made a point of explaining the windows and doors, because they are fancy! However, I have a problem with their sales end of the business. Eight windows and two doors cost $50,000.00. And the sale was pitched to an 80 year old woman, who was talked into signing a rigid contract for big savings as long as she signed it right then. I know their windows & doors are pretty. No family members or friends were there to talk her down. The sales person was there until after 9pm and gave her wine when she left. She is not supposed to drink wine. The contract was on her phone, the printer was broken, making it impossible to read! An 80 year old woman has a greater need than fancy windows. Like a generator and a fence that's falling down, her healthcare cost, in home care, fixing her foundation, utilities and rising property taxes. She acted like her best friend! I was called about the printer after she E signed the contractor, but she never hung up, so I listened. When a customer is forced to liquidate investments and withdraw her husband's life insurance money, it feels like financial exploitation of an elder. Three days later, she tells me it cost $50K. These sales people are a financial liability. If the legal process wasn't so traumatic putting her pride at stake, I'd sue them. Be aware and protect your older family and friends. People will prey on them and they're vulnerable to sales pitches. Money is more important than integrity and their future well being. read more

had new Anderson doors installed a few months ago-great product but poor installation and communication. 2 of the 3 spoke no English. When ordered asked for them to be keyed the same-did not happen. One of the locks was installed upside down. After 6 months and 3 times out they never got it right. Theylied and said they make their own hardware. I finally called a locksmith and had it fixed for $300. Next I called Anderson and Told them how annoyed I was and I could never recomend them to anyone. Stay away from Renewal by Anderson. read more

I initially chose Andersen because of the consistent positive reviews. The consultant was also very persuasive, offering substantial discounts and information about the quality of the windows. We decided to pull the trigger on new windows for the whole house. I am very happy we did. The company has outstanding communication and overall customer service. The installers were remarkable really. They installed 14 windows in 6 hours. I appreciate a well-run company that doesn't over promise and respects customers enough to keep them informed about each step along the way. I am very, very satisfied. read more

My installer Alvaro Osorio Velasco and his team were awesome. They were very professional and caring during the install. They were also very accommodating to my pets. The quality of work was outstanding. Would recommend this team for any install. read more

We had Stuart and Gerardo come today to do our window measurements for new windows and they were very professional, courteous & super nice. The company has outstanding employees & we're so happy to do business with Renewal by Andersen. read more

I just wanted an estimate. They asked me some good times to call and I told them 10am to 2pm. At 7:15am the next day, a text woke me up. How do you mix up 10am with 7:15am? The next text was an offer for $150. off of the estimate. I don't want to do business with this company. It sounds too scammy. How do you give a discount when you don't even know the details of the repair..... hmmmm. Thanks, but no thanks. Too many one and two star reviews, as well. Not a good sign. Read them before hiring these people. I guess they have to pay for those commercials some how.... read more

Canceled my contract after they did not hear from me fast enough for HOA approval. I have worked with renewal by Anderson before in St. Louis Missouri with the best Customer Service I could've imagined. That is specifically the reason I decided to go with them in Sacramento . Not sure what's going on here. I only learned that they canceled the contract when I emailed them to ask some questions that the HOA had for the architectural review process. They insisted that they had emailed me two weeks prior telling me that if they didn't hear by me by 8/30 that they would cancel the contract. Searched up and down My email with no such sign of it. Also, after they canceled and requested a refund, you think they would have sent me an email about my refund. No email about that either. No apologies whatsoever, really disappointed in this service! read more

My first measurement of any company is are they on time? Secondly, do they explain any details in layman terms so I may understand? Austin Chapman did not disappoint; not only did he exceed my expectations he was professional, kind and most of all knowledgeable. More importantly he was honest! After testing my windows, he advised that they did not need replacement. I am so thankful he was a person with integrity; that to me is indicative of this company. When the time comes and I do need replacement windows, Renewal by Andersen will be the only company I will contact. Karen T. read more

Hard to review. Installed a sliding glass door from dining room to patio. Door and stucco work was fine. After completion there was a 9" gap between the bottom door sill and the transition to the tiled dining room floor. They glued a piece of wood molding in the gap....should have been tiled. At no time did they alert us to the fact that this might be an issue. Even though we have the tile, they refuse to fix this. After $12,000 and hours of "ring around the rosy" phone conversations we are left with a makeshift completion. The "great customer service" they brag about is a myth. read more

It's 3 pm. The temperature is 93 outside and 106 in direct sunlight on our tile roof. Before we had Renewal by Anderson windows put in, the inside would be over 80 and the AC would have come on a long time ago. With our UV light blocking new windows blocking out most of the heat, the inside is a very comfortable 74 with the AC off. Very impressed and happy with the product. read more

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