We own a 2020 Globetrotter Airstream which started to have brake problems in 2024. I brought my trailer into the Reno, NV, Airstream for service and the brakes were replaced for $4996. Less than a year later my brakes failed and it cost me $5967 to replace them. Despite a one year warranty, this replacement was denied by the brake vendor company. When I had new tires installed, I noted that one front wheel brake was too tightly set. We brought the trailer back to fix it. I took my trailer in for body work in August, 2025, which took until November, 2025. In December, we had to bring our trailer back to address an interior water leak at a seam in a bedroom panel. Part of the body work involved pulling out the water heater. On March 31, 2026, we started out on a trip to Palm Springs, CA. We stayed overnight at Lone Pine, CA. I decided to turn the water heater on, using propane, and heard a loud bang coming from outside the trailer. I got out and saw fire coming out of the water heater cover. With my wife's help we managed to extinguish the fire but the water heater was no longer operational. My wife called the dealership the next day and explained to the service adviser what happened, also saying we knew the water heater was pulled out when body work was done and was poorly reinstalled. The service adviser amazingly stated that he didn't think it had been pulled out. We cut our time short in Palm Springs as we did not have use of the water heater. We brought the trailer to the shop to fix the water heater and the Airstream company paid for replacing the damaged water heater. When returning from our last camping trip in May, we found out that the service manager and two service advisers were gone and a new service manager came in with RV experience. Additional body work, unrelated to the above, was finished on in June 2026. As we were picking up the trailer, I found out that the trailer batteries were dead. I notified the service front desk person of this issue who then called in a technician. He connected the trailer cable to my truck and thus we could hitch the trailer to my truck. We wanted to share our experiences with store manager. We asked for an appointment and he did not want to talk to us in person. He referred us to the new service manager. I guess it was not important for him to address customer feedback. read more

We brought our 2022 Atlas Airstream into the Lithia Airstream of Reno service department and was thrilled with the whole experience. Tim the service manager was great, he had us in one day and out the next. Friendly courteous interaction and unbelievable fas around. Michael the Assistant GM dropped by to check in to make sure everything was going as it should, he also seems like a great asset to this organization. If I need service on my airstream, there's no doubt in my mind this is where I'm gonna be going. read more

Thank you to Tammy Hauchk, CEO, Chief Experience Officer for Airstream Adventures and showing me all the amazing Airstream rv's and class B plus. Especially the ATLAS. Your building and layout is fabulous. I loved seeing the Bambi and all of the newest jump in and go models. This is a beautiful dealership. They have been opened one year. Happy Anniversary Airstream Adventures. We are so glad you are here in Reno. Happy Camping. Julie A read more

See all

GOSH, what is wrong with this place.. I texted 2 weeks ago about plugs not working on Generator, including the microwave and also the Bathroom fa OK, so this is the second updated review, after raising hairs here on Yelp, we got a phone call from the main service guy that my husband found on the website, after emailing him posting a review here, we finally got some answers, go figure! I spoke to the sales manager on the last updated review, and told her what the what what was and I asked her if they could please put plastic down on the floor to protect my rug that's in there, or they could remove the rug, low and behold when I picked it up, the rug is destroyed. It's all greasy with their feet greasy on the wall, greasy on the drawers, I get it, but my gosh have some respect.. I'm heartbroken because I'm going on a trip next weekend and I had to order a new rug that should arrive before I go. I hope it was so easy to remove it, but I don't trust it because when I did buy the rig originally the walls were filthy, and the floor was disgusting. After I mopped it I was shocked, do not let people go through these RVs on the floor and Campers without putting plastic down, or make sure it's clean when they pick it up oh my God. I'm upset that my carpet is destroyed and I have to buy a new one. It was so easy to put plastic down when I asked. I tell you though the service department is a lot to be desired, but Matthew did work his butt off for us and he called us every single night to make sure we knew what was happening with our interstate GT. Jared also checked in with us here and there. I do understand they have a sickness outage and 15% of the staff was down and gone so when I did pick up the rig last Friday, it was filthy inside and out, and I was completely exhausted, but they did apologize and I do understand with staff outages. But after what we went through, I'm surprised someone didn't really go out of their way, but I'm sure they're understaffed. We were told that things would be done and the warranty to be done, but why would it take two months of having my RV in their shop and me complaining and my husband upset that he went to pick it up with our son and it wasn't available with everything done, and it stayed just five extra days and poof it was all done. Squeaky wheel.! the front screen door they did replace, it was odd going in and kept falling out of the track, they said that warranty said it would be weeks out, but they had one that someone had ordered and did not use and that worked perfect, it is pretty tight going sliding side-by-side so we'll see how it goes in the next few days. They did replace the back screen, so I'm very happy about that and all the repairs that I said in my list were done, I did have to clean a lot of grease and dirty marks off the walls and the floor and the carpet is destroyed, but it is what it is at least it's done and I don't have to go back for a while. Let's pray on my next trip that nothing goes wrong, I do know these rigs and we've had everything from a dent all the way to a class a back to a class B and now we're going up again, so we know RVs, and it's just the quality of the work at the manufacturing plant, my husband owned a company called leading2lean, and they sell quality manufacturing software and I tell you this company needs this software installed. Just for quality control, because the hot water in the kitchen sink was backwards the hot water heater not things were backward. They had to be rewired. Come on people get it together in the manufacturing plant and have some quality control or get leading2lean Software your life might be better. I was really surprised at what we were being told about lack of warranty with airstream, and these guys went out of their way to find things to get fixed for my RV, and they did it by going in the back way because they decided not to honor the warranty, which is so wrong. Why would they fight their own warranty, when you pay over a quarter of $1 million for these rigs, I didn't pay this lightly, we worked our tails off to be able to get something like this just for me, I've made it all mine and I absolutely love her. Her name is Marge, Marjorie Vaughn Hindenburg of West Crumpton said in your English accent lol I absolutely love this fan and I can't wait to leave on Monday for a week by myself buy a pool. I do appreciate Matthew and Jared and the main service guy, I don't remember what his name was, and they all worked hard to get it finished in a week, mind you they had it for two months. But things are done, and I'm hoping nothing else happens for a while! Use caution in what people tell you and what you believe, you can get things done quicker, I was shocked at how lack of work they wanted to do in the two months that they had it, when not one thing on my list was done at all, that makes my stomach turn. But it's done so happy camping.! read more

See all

Amazing personal service! Great customer care and communication. Highly recommend! I will get all my services done here. read more

We highly recommend Reno and their service department. We needed warranty work and were across the country from our dealer. Lucas, the service manager, and Matt made sure everything was done correctly and kept us informed. Would use them again in a heartbeat. read more

This is an updated review. Good sales people, they will sell you anything you want. The service department leaves a lot to be desired. Sloppy technicians and no quality checks whatsoever. Very disappointing. read more