I interacted with 3 employees and every one of them was extremely nice, polite and helpful. Best…read morecustomer experience ever.

This location was great. The process was seamless as the employee he made it so quickread more

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

Been coming here for large can/sprinter rentals for 5 years. Always great service and very…read moreaccommodating. Gloria is the best!!!!!!!

2nd time renting from here and super happy once again. Due to GLORIA!! and her AMAZING CUSTOMER…read moreSERVICE this is the only rental place you should come to for any rental you may need. This place is a Hidden gem in the Bronx!! People say that places change with time but not this place, with Gloria's charisma and professionalism she made my transition of renting the 12 Passenger van I needed smooth and just a pleasure.. Will definitely be back soon! Specially while Gloria is there this will be my place to go whenever I need a rental! when you go in to this place or call just ask for Gloria she's the go to person! trust me you won't regret it..

Want to highlight Last experience with Cc Rental, it was amazing, Mr Joel very kind man and…read moreprofessional Mananger who truly knows how To assist and address any issue and help us in an amazing way for our rental needs. On the other hand, Mr Mo in the office the same , kind and efficient man , they both great people to communicate , we feel great about the service and get the attention we were expecting ; truly Recomend . This time has been one of the best experience renting with CC car rental, not issues, and all smooth. We had have been renting at CC Rental for many years already, and we are thank you because Mr. Joel and Mr. Mo are an amazing team that make customers feel helpful and grateful and represent super well the company. Big thanks for the rental Experience at this time , Hope we conrinue to use your service for Many more years to come. Regards, Your loyal clients carolina /Carlo / floresta ny

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

I haven't been to this location in a while, and have actually rented from here several times. It's…read morenot far from me, public transportation makes it easy for me to go home from here after returning a vehicle so I like this location. Pros are the staff here are friendly and they have nice cars. Cons are it's a small location and for some reason, this entire place smells like cat. From the minute you enter the garage it smells like cat. I drove in today to return a rental, and the smell was so strong it came through the car vents. On the plus side, renting a car during the week is quick and easy. On weekends they get so backed up, i prefer the morris park location on weekends, especially since they are open on Sundays. This location had a dirty bathroom before but it's actually really clean now. I want to give a shout out to Frankelly who helped me get a great vehicle for the pool Day with my family.

The moment you walk in her, your greeted with a welcoming face. More than 3 people at the reception…read moremeaning your wait is less than expected. My rental was very accommodating due to my needs. The car given very nice, clean. I highly recommend this place for your future car rental overall other Enterprise location, I observed this one has better cars, and most better customer service I give them A+.

Great prices, OK costumer service. Would recommend it if you…read moreneed a Quick Car for low price. HOWEVER!!! The cars Smells, with a lot of visible Body Damage, some worst then others. I LOST 2 days out of my 4 day rental because the headlights of 2 of the vehicles were Blown out, there for I couldn't drive at night!!!!! Never got a refund , Or a complimentary Day or 2 for my lost Time. Rent at Your own Risk!!

Malísimo servicio al cliente, y un trato despectivo a los miembros Gold. Yo rento los fines de…read moresemana alternos, reservé una suv de viernes a domingo para recoger en mayo 1ro. Me trajeron un vehículo con un logo rarísimo dibujado en bonete frontal y dije que quería un vehículo diferente y me dijeron que cancele porque solo si el vehículo está dañado lo cambian. Tuve que cancelar y arruinar mis planes.

11 Jan: Terrible and unsure whether systems are broken or…read morethere is purposeful deceit. 1. Rented car on 22 Dec (rental time is listed as 10:20AM although vehicle not available until 11:00AM). I was confident that I had prepaid but Hertz office said that I had not and I ended up processing a CC transaction (again). While waiting for the car to be prepared, I found the original AMEX transaction AND the booking confirmation email from Hertz stating that it was paid in full. I went back into the office while awaiting the car and I showed him both my AMEX transaction and the Hertz email and asked for a refund. He said that, as his system didn't show the payment, he could not do a refund and I needed to call Hertz HQ. I did and they determined that I has in fact paid twice but they couldn't do a refund and I would need to claim it back from my CC company. It seems to be an odd way to recoup that second payment. I contacted my CC company who told me that they could not proceed with a dispute while the charge was pending. A week later, the pending stopped and the transaction was not processed. It worked out but a) why did the Haarlem Ave office not know that I had prepaid; b) why couldn't he refund the charge when I proved I had paid; c) why did Hertz not refund the charge and expect me to contact my CC company? 2. At around 3:50pm on the very same day, I could not restart the car. Did quite a bit of trouble-shooting for some time but it did not help. I eventually called Hertz roadside assistance. They suggested some things which also didn't work. They put it down to a faulty wire and would need to tow the car. They offered for me to go to the nearest airport and pick up a replacement vehicle or to cancel the contract for a full refund. I opted for the latter. Car picked up at 5:25pm and I received an SMS confirming the car was picked up (and a second SMS later on to confirm that it had arrived in Haarlem Ave). I waited for the refund but called Hertz a week later and asked about it. The response I received online chat was that the refund couldn't be processed until the rental is concluded (was supposed to have been on 6 Jan). Despite my saying that the rental was concluded, I couldn't seem to get any further. Luckily, I kept a copy of the chat. In the meantime, I lodged a request on the Customer Service online on Sun 27 10:57pm. Aside from receiving a Thank you so much for contacting us"" autoreply, Customer Service has not yet responded to that online request (11 Jan)! On 5 Jan, given the long wait for a refund, I lodged claim with the New York Division of Consumer Protection. Alarm bells on 5 Jan when I received an automated email saying that they're looking forward to the return of the car the following day. This time I called the Hertz Roadside assist and quoted the case number. Eventually confirmed that the car had been picked up on 22 Dec (same day as start of rental) but that the office had not scanned the car back in and had not processed a close rental form had not been completed. She put me through to Hertz customer service. After quoting case numbers, etc. she was most apologetic as she could see that the refund should have been processed. She would escalate it and I should receive a refund in 2-24 hours. NO refund. On 7 Jan, an email from Hertz billing asking for a copy of the rental agreement. Not sure I had it any more as on 22 Dec I had understood that the rental had been cancelled but I supplied the confirmation number and the relevant case numbers. Not heard back from them by 11 Jan nor any refund! Is this all poor systems or purposeful? Hard to tell. ********************* 14 Jan: I am updating my review to note two updates: 1. I emailed Hertz CEO last night detailing some further concerns in the "End of rental" docs sent to me yesterday. I will not detail these here to avoid prejudicing any internal or Police investigation. 2. Customer Support emailed me 16 hours ago to state that they ARE providing me with a full refund within 3-7 days. That will mostly bring to a close many of my concerns.

I've never had a bad experience at this Enterprise. I primarily register and rent through the app…read morewhich allows me to skip all the lines once I check in for my rental. By doing so, I'm able to talk to someone right away and get sorted on a vehicle. Any time I've had a slight hiccup on booking or availability or last minute rentals they've allowed me to pivot and get me on my way. Their service is great, everyone has been kind and helpful. Even on busy holidays they greet me with a smile. Every time I need to head out of the city I come to this Enterprise.

TOMMY gave us a very warm welcome when we returned the car…read more Not only was he welcoming, but profesional, helpful, respectful, answered all of our questions, and HONEST. Dear enterptise, Take care of Tommy, and he'll flip this place to 5 STAR SERVICE. Give my guy a BONUS He went the extra way

So understaffed they have the staff literally washing cars here while the office is full. Patheticread more

- My friend almost died in one of their cars…read more - The transmission died on the highway 3 hours after picking up the car. - When she returned the car, instead of closing the contract and taking that care off the road, they rented the car to someone else. -That person returned the car the same day because of mechanical issues. - My friend can't get a refund until they close the contract. - The person at the Hertz lied about their name (found this out later after calling Hertz on the phone). - This place is now being reported to the City of New York and the Better Business Bureau for the negligence. This place is putting people's lives at risk.

I'm not sure why this location has so many negative reviews -- my experience was flawless. I was…read morehonestly nervous to rent here, but everything went smoothly from start to finish. I had a steal‑of‑a‑deal reservation through Priceline, there was no line when I arrived, and the pickup process was quick and easy. They even upgraded my vehicle. Special shoutout to Teressa -- she walked me through the options and add‑ons clearly without being pushy or overbearing. She deserves all the flowers. Overall, fantastic experience and I'd absolutely rent from this location again.

Jasmine and the whole team at thrifty were wonderful! Very accommodating, flexible, and helpful!read more