Ran in to get a garden hose replacement. 1. Price was…read morecheaper than HD 2. Friendly cost-conscious staff present immediately to help me choose what would work best for my needs. 3. Great selection of garden accessories and even stylish boots for these muddy Hilo days! 4. Super fast. In and out in less than 10 minutes!

Love this quality supplier and the extra mile they go! This…read moreis always my go to for building materials . So so much better than Home Depot and not more expensive.

My wife took a fairly expensive watch to them for repair. They not only didn't repair it, they…read morerefused to return it despite her calls and demands. Since then we continually receive promo emails despite unsubscribing. Possibly the worst business in Hilo.

I purchased a Diamond-Cut 2.4mm Rope Chain Necklace in Solid 10K Gold - 20" in December of 2021…read more The chain was on holiday sale. The chain broke January 1, 2023. Zales repaired the chain for $56.43. On March 13, 2024, the chain broke a second time. Dropped it off with Zales (Hilo Location) for repair on March 22, 2024. Upon picking the chain up, when the Sales Representative Alexander Fomenko took it out of the bag, I asked is that my chain, it looks shorter, shorter than 20". I asked him to verify if that is my chain. Upon the Sales Representative Alexander Fomenko placing the chain in front of me the chain broke. Zales sent it back for repair, "Make it Right" and to check and verify the length of the chain. Also at this time, the other Sales Representative Isaish Oness-Nakoa came over and said there are additional weak spots. He pointed them out. He pointed out four (4) additional weak spots in the chain. (Note: The rope chain was sent back to repair the one (1) area that broke, not the 4 additional weak spots) I questioned if this was my chain. I questioned if the damage was caused by their jeweler (repair shop). I even said, how is this even possible? Rope chain should not be falling apart like this. I questioned if this is a manufacture defect. I called Zales Customer Service, and they were not helpful. They referred back to "I did not purchase the extended warranty and they can't do anything". I asked to speak to someone higher and the lady over the phone said she is and there is no one above her. On April 28, 2024, I went to pick up the chain and looked at the repair and notice that the repair was not good. The link was not fully closed. I also asked the sales representative about the length and to measure it in front of me. The two (2) sales representatives measured and found it was an 18". The Sales Representative Isaiah Oness-Nakoa stated and tried to convince me and make me believe that it was short due to the repairs. He also made reference to the Jeweler uses good parts of the chain to repair the broken area. I was in disbelief and made a phone call to a local jeweler company, Bob's Jewelers Inc. located in Hilo on April 29, 2024, to ask them the question about repairs on rope chain. I asked when repairing a broken rope chain that is 20", do I get back a shorter rope chain because of the repair. The answer was no. Gold is added to repair a broken chain, never taken away. I spoke with another person who has experience in gold and jewelry, and he gave the same answer as Bob's Jewelers Inc. I spoke with Sales Representative/Manager Isaiah Oness-Nakoa on April 29, 2024 and he said there is nothing he could do. He can send it back to the Jeweler to repair the repair, but without the extended warranty they would not be able to replace the rope chain. I asked how Zales is going to fix/resolve the missing 2" and he had no response but say it came in as an 18". I dispute that. Zales and its Jeweler are the only ones that did the repairs on this chain so if it became an 18" then it was between Repair No. 1 in 2023 or Repair No. 2 in 2024 and "Make it Right" Repair No. 3 in 2024 which Zales were the repairer. Zales does not stand behind its name, product, nor quality. Zales is no longer a business that have integrity nor provide good customer service. Zales just wants to make sales and push purchasing of extended warranty. Files complaints with Better Business Bureau, Consumer Protection Agency, Police Report for missing 2" gold. I posted this on Facebook and tagged Zales, Celebrities who have represented/done work with Zales. I have read comments of horrible stories about Zales and its Hilo Store. I feel sorry for all the other Zales customers who have had very bad experiences dealing with Zales. Bad business, Bad business practice, Poor customer service, Poor quality products.

The service was excellent and the manager was very helpful. Knew what I was looking for and send me…read moreto a competitor because he no longer carries the product. Prices are very reasonable and I enjoy shopping there

Love the items for party supplies!!!! And the prices. Easy…read moreshopping and amazing workers. Lot of office supplies. Friendly staff.

Don't let the "Discount Fabric Warehouse" sign fool you, this place is a LEGIT Singer sewing…read moremachine repair center. They repaired my Mom's 50-year-old Singer sewing machine. Mom initially complained that it wasn't fixed so I took it back and it turned out to be user error! The manager, Jean, explained everything so patiently, gave great advice, and even let me take photos with my phone to remind Mom about the proper steps to reassemble the machine into the cabinet and thread the bobbin. They seem to truly love their jobs and want people to get the most out of their sewing experience by using everything properly. Darrell kindly helped us load the machine into the car, and he doesn't even work there. They sell machine accessories like needles and carrier cases. They also seem to be a distributor of Miele vacuum cleaners, if you are looking for those. Oh yes, and fabric. I saw some beautiful Hawaiian and Asian print bolts at the back and middle of the store.

Jean was a tremendous help with her knowledge of the products and sewing in general. Her customer…read moreservice was refreshingly excellent, which is rare in the retail world today. Mahalo Jean !

I wanted to go to a quilt store while I was in Hawaii. While touring the volcano park I found that…read morethis was the closet one in an area, maybe 40 minutes away. I called the store and asked the owner if she would be willing to keep it open for a few more minutes. And she agreed! Her store was her living room. She had beautiful batiks but I went in for the Hawaiian prints. They were great quality and inexpensive. I bought 5 different fabrics. Beautiful. For purchasing over $35 worth of fabric, she gave me a cute little eco-friendly bag. While I shopped, the owner offered my husband access to her wifi network.

Took part in the Big Island Shop Hop. Loved this quilt shop. The owner could not have been nicer…read more This shop is well worth a visit. Support your local quilt shop.

If you are in the market for a special piece of jewelry or if you are simply wanting to admire…read morepretty, sparkly jewelry, Kay Jewelers is the place to go, and Nyah, the Assistant Manager, is the person there to see. Nyah is amazing. She is extremely knowledgeable and helpful, and will quickly figure out your preferences and what you will gravitate towards. I have purchased many pieces from her and I love every single one of them. I trust her so much that I don't go anywhere else to purchase jewelry. The best thing about Nyah is that she is never pushy. She truly wants you to love what you purchase and to be happy every time you wear and look at your new jewelry pieces. The other sales associates there are all friendly and helpful too. You will not regret shopping at Hilo's Kay Jewelers. They will meet and surpass all of your expectations, and you will not regret any of your purchases. Also, don't forget to see Nyah, especially if you are looking to make a special purchase. She will bend over backwards to help you find something you love.

My wife and I have had nothing but great service and great value. It is unfortunate that most…read morepeople generally won't review an establishment when they've had good, or great experiences. Most, provide punitive reviews when the experience fell short of their expectations. Gabe, the manager, and Chenoa, our salesperson, are both personable, friendly and knowledgeable. Their service goes beyond the sale, with inspection reminders and product cleaning. My wife and I both recommend Kay's.

We purchased a bedroom set from Prixie and she was wonderful. ( I left review for her)…read more Today my review is on the delivery drivers, Nado and Isaiah. These gentlemen were so courteous and professional. They set everything up and left the area nice and clean. They were Huge Help and can't thank them enough. I appreciate you guys and Prixie so much. Mahalo Nui

I just moved from Kaua'i and needed almost everything! Mind's Eye has a great selection and really…read morenice quality and amazing prices. Dean helped me choose the items that would work best for my new house and was very knowledgeable and friendly. He explained the order process and the delivery details as well as the time it will take to get the items I ordered. I'm so impressed and am happy to wait the 3 weeks to get it all. Thanks Dean for all your guidance, I will be back for decor!

We came here to check out the clearance items. They had more at this location than the one I have…read morebeen to on Oahu. I picked up one item but hubby picked up two more items for my daughter and myself. I found lots of tops in my size. So much to choose from. The store was fairly clean and plenty of room inside to walk around. Located inside a mall..I like shopping here for clearance items.

I'm a regular customer at oldnavy and i've been helped countless times by very helpful employees,…read morebut today the customer service was on point (i think their names were kaylee and chayce). I like to come later in the day on friday's because i feel the customer service is much better than in the morning. The store was very neat and appealing to look at. I was greeted by a lady in the back at the door who was in black boots and if i recall correctly...her name was rena. She jumped eagerly to help me find shorts for my son and took the time to offer me a variety of options. I really appreciated the help that these 3 workers all gave me. Another occasion last week wednesday involved different employees. A very nice young lady dressed in green greeted me and assisted me into the fitting room and checked to see how i was doing in there after awhile as well. I think her name started with a B and i was very appreciative or her work effort. The old cashier with the tattoos was a little sassy towards me and she seemed to have a stick up her butt. Her name was Tracy and i wouldn't recommend checking your items out with her. I'd recommend going to another cashier or simply walking out the door with them so you don't need to interact with her.