They will give you infested furniture and they will not pay for damages. Only harass and check on you to see if you are still suffering. They are negligent. read more

Please don't go through these people. I got a refrigerator through them the day it was do to be paid off the ice maker went out. We called and they said even after we paid it off as long as be paid the 3.65 warranty it will get fixed well guess what 3 months later it's still not fixed. We have called the corporate office complained and still nothing this whole company is a joke. They are very unprofessional. Of I could live no stars I would please stay away read more

They threaten people and they have a nasty attitude that come out to my home one of the workers is trying to fight me at my front door he was being recorded on my camera call them to the store they told me that they would never do business with me again but other rent-a-centers has called read more

Unless you absolutely have no other option stay away from Rent-A-Center. The manager sent the delivery guys a month ago to my house to collect a payment when no payment was due. If your payment is not made by the time they are open on its due date they will call and harass you with 15 minutes of opening when you should have until the end of the business day. I guess they think they are the only ones who work. I am glad I only owe six more payments on my financing. read more

Worst place to ever rent from ! Do not rent from here because if something goes bad they will not give you your money back and I had cockroaches in my appliance! read more

So it was said the couch I am trying to return was covered in dog hair, cobwebs and roaches which were lies. I have photos and videos proving this fact and yet I am being strong armed into keeping it and being forced to pay for something I am trying to return and I am being threatened with court or jail time if I do not continue to pay for it even though I have proof of what the couch actually looks like and proof of what the "dog hair and cobwebs" really was. Also I have searched and searched and evey put a camera in the bottom of the couch and have yet to see a single roach. in fact I have haven't seen a single roach in my house! I am terrified to the point of having a phobia of roaches. But either way I am not trying to illegal keep the couch from them at all. in fact I even offered to bring it back to them myself. read more

Worst customer service I have dealt with from a general manager ! I believe her name is maranda. She was very rude and unprofessional. I asked her did her customer's come first , she told me the merchandise does . I have never in my life dealt with such a rude manager or lead. She definitely does not have people skills. I definitely took my business to Aaron's and was treated with more dignity and respect. I wouldn't refer anyone to them which is such a shame because I had done business with RAC in the past . Just seems to me the staff at this location (Newton) care more about sitting in the office instead of making deliveries to their customers!!! read more

The employees at this store are the most unprofessional, DECEITFUL, and simply disrespectful individuals I've ever had the misfortune and displeasure of doing business with. Went in at the beginning of December 2021 for a gaming PC. Was instead offered a gaming laptop that a previous customer had returned. I was told it would be for the same price as the original item I wanted, which turned out not to be true. The device turned out to be defective upon taking it home, it was returned and I was given a much worse "loaner" computer while the defective one was to be replaced. During the wait I found the same device for significantly cheaper online and called to inquire about price match, to which all employees in-store confirmed that they would honor. This was incorrect and I was informed by the store manager that her employees provided misinformation, yet upon speaking with BRITTANY, the store manager on a conference call with the district manager MIRANDA, they promised due to the issues thus far with the defective device and the misinformation provided by the employees that they would honor the price match. Nearly a month passes waiting for the new device, when it FINALLY arrives, I find that they have replaced it with a LOWER SPEC device, AND the district manager MIRANDA had decided to no longer honor the price match she had previously agreed to. In fact, she outright lied and said that she had never even said they'd honor the price match in the first place. I was then essentially given the option to take a LOWER VALUED device for the SAME price as the one I was supposed to receive originally, with the price match assurance having been a complete lie. Given that I had waited so long and was needing the computer regardless, I begrudgingly agreed feeling as if there was no other recourse to address the lies and issues presented. Then, after missing only ONE biweekly payment due to a severe Covid-19 hospitalization, I call in after being released to communicate that a payment would be made on my upcoming payday to ensure the account would be caught-up and current. The store manager BRITTANY then takes over the call from a regular employee and DEMANDS the item be returned by the end of the day, as well as making accusatory and threatening comments multiple times. I have attempted to reach out to the corporate office multiple times since early December and have NEVER received any sort of reply. I'm always told that a district manager "DAVE" would contact me in attempt to help resolve my issues, yet this never happens, and the only district manager to reach out is MIRANDA, the one who lied to me to begin with. These people are manipulative and incompetent LIARS who genuinely do not care about their customers and treat them less than even human. They will say ANYTHING that you want to hear only to go back on their word and make any sort of interaction an unbelievably miserable experience. Their actions and behavior are completely reprehensible and this store should not be allowed to do business as they are an absolute stain on our community. read more