Our experience with Enterprise completely changed because of Omar at the Wake Forest, NC location…read more After running into problems with our reservation, Omar stepped in and took ownership of the situation. He went above and beyond by upgrading our reservation and working with us on the price so we could enjoy the trip we had planned. His professionalism, kindness, and genuine desire to help made all the difference. Because of Omar, my wife, Sherylann, our daughter Michelle, and our grandsons were able to enjoy a wonderful family beach vacation. Having the right vehicle meant we could comfortably bring everything we needed and spend our time making memories instead of worrying about transportation. Customer service like this is rare. Omar didn't just rent us a vehicle--he restored our confidence in Enterprise. He is an outstanding representative for the company and deserves to be recognized for the exceptional service he provides. Thank you, Omar, for going the extra mile. You made our trip possible, and we truly appreciate everything you did. We will absolutely return to the Wake Forest Enterprise because of you.

I called before booking to ask if they provide pick up and drop off service, letting them know I'll…read morebe renting / picking up on a Saturday. The lady told me they do and just make the reservation. I also asked about having someone else pay for the rental because I was just helping someone who doesn't drive move to another state. I was told we can do that. The day before the rental pickup, they called to ask for a credit card in my name. On the day of picking up the vehicle, they wouldn't pick us up from our address as I was initially told (and thus expected). When we arrived at the location, they also wouldn't use someone else's credit card (the person I'm helping move) unless they're in the account as an additional driver. He doesn't have a driver's license and doesn't drive. This was explained to them prior to booking. I wish they were upfront and not mislead customers and put us in a situation when we couldn't back out anymore. Other than that, I'm glad they did drop me off to my address after returning the vehicle, albeit waiting for a long time for someone available to drive me back.

I had a beautiful experience with this location, the staff were super friendly and helpful. I was…read morein and out very quickly and my experience there Was extremely positive I recommend 10000%!

I'm extremely disappointed with my experience at Avis Rent a Car in Knightdale. I reserved a rental…read morecar more than a week in advance for pickup at 8:00 a.m. on Friday, September 4, with a return date of Tuesday, September 8. I planned my travel and work schedule around having this vehicle. When I arrived at my scheduled pickup time, there were already about four other customers waiting. The employee was calling another Avis location on speakerphone and discussing the fact that they had not received any vehicles. There were simply no cars available for the customers who had reservations. What was most frustrating was the lack of communication and proactive customer service. I had Ubered to the location specifically to pick up my reserved vehicle, only to find out when I arrived that there were no cars. No one had contacted me beforehand to let me know there was an issue with my reservation or that the location wouldn't have vehicles available. I called the location because I couldn't continue waiting indefinitely and I was told to try again at 10:00 a.m. I was also told that they would have cars by then and that someone would call me. I never received that call. At 10:00 a.m., I called back myself, only to find that they still didn't have any cars and that they couldn't even provide an estimated timeframe for when one might become available. At that point, I had to start over and scramble to find another rental vehicle elsewhere. I understand that rental car availability can sometimes be unpredictable but the lack of communication was the biggest problem for me. If Avis knows a location won't have vehicles available for customers with reservations, I believe those customers should be notified as soon as possible so they have an opportunity to make other arrangements. I also think there should be better coordination before the location opens so employees can identify these issues and communicate with customers proactively rather than having multiple people arrive at their scheduled pickup time only to discover there are no vehicles. I hope Avis improves its reservation management and customer communication because having a confirmed reservation should give customers some reasonable expectation that a vehicle will actually be available or at minimum, that they will be notified if there is a problem.

These people are pathetic, so unprofessional and deserve zero stars. I had a reservation in advance…read morehad received confirmation number and multiple emails stating we will see you on your reservation date at 10:30 to pay for a ride a hour to their location to be told we are sorry we dont have any cars. Do better or shut your doors. They even were calling the afternoon appointments but not the morning ones , seems that is backwards of what they should have done.

I went on a trip to see a family member dealing with a health issued with some of my family and…read moretheir new baby. Upon picking up the car we did not walk around it because it was raining and he just marked scratches and said I was all good. I got in the car, noticed the gas was only at 3/4 and went to get my family and they noticed it had not been cleaned properly prior to pick up, and the windshield was filthy and we had to clean it prior to leaving on the inside because you couldn't see well out of it at all(especially dark and rainy). I told all of this to him when dropping off the car, and he said okay sorry about that and take care! I hate leaving bad reviews and try to be drama free, but this guy after I drop off the car calls me and tells me there is dog hair in the car and they are going to charge me $450, unless I come back and take it next door to get detailed for $30 bucks and he is trying to be nice. WE DIDNT HAVE A DOG IN THE CAR lol. This guy is a scammer, and I have never been more mad or frustrated in a conversation. Stay away from this place, I was happy to have a 4runner for the space it provided to us for our trip, but wow the customer service, and just scammer mentality there is something I have never experienced.

Best experience renting a car, the employees were freindly and helpful. Jawad was the best rental…read moreagent, I will go back for his excellent service!!

I would love to leave a zero star rating... I booked online for a car at Dollar at the RDU site and…read morepaid on line and received my confirmation. On arrival to pick up the car the line was long as was the wait time. When it was finally my turn the clerk didn't want my confirmation number, told me that I had reserved the Managers Special and what car would I like. I told her I had already paid for a compact size car. She then informed me that the managers special meant they pick the car which was fine but the least expensive which is what Id paid for would be a fully electric vehicle. We were visiting family in Fayetteville, unfamiliar with the area... no idea of where to charge an electric car and definitely not at our families home, she said they took a long time to charge as well. So, ended up spending twice as much money on a car I could have gotten cheaper anywhere else. A TOTAL SCAM is what I got. The clerk said they have a lot of electric cars... thus the scam.

We had the unfortunate experience of having our car stolen and stripped of its wheels. When…read moreDebnam's auto towed it back to their lot they dragged it along the pavement onto the trailer instead of using any tow Dollies or a lift to lift it onto the trailer instead. The undercarriage of our car is essentially ruined, along with a destroyed bumper. The lady who answers the phone is so rude and unhelpful. Oh and they won't tell you until you get all the way there that it's cash only for towing.

I called to make an appointment at Debnam's after someone referred me to them for cosmetic work…read more The lady that I spoke to was very friendly and asked several questions to make sure that they would be able to do the work that I desired. On the way to my appointment I got a tire pressure alert on my vehicle. Thinking it was just a slow leak, I decided that I would just put some air in my tire after I left the appointment. Once I arrived at Debnam's I noticed that the air was coming out quicker than I thought. I advised the woman at the front desk, Hunter, what was going on & asked her if someone could put some air into my tire for me prior to my appointment. She agreed and asked Raphael to assist me. He was very friendly and attempted to put air into my tire. That didn't work because there was a hole in it. I was thinking to myself that I would have to call and wait for towing assistance but Raphael volunteered to put my spare tire on for me. After my spare tire was put on my vehicle by Raphael, I spoke to Sawyer to get an estimate for the cosmetic work on my vehicle. She asked appropriate questions and was very professional. In the end she gave me great advice and wasn't focused on making a profit. Sawyer also checked the tire pressure of my spare tire to make sure that there was enough air in it so that I could get to my destination safely. The staff at Debnam's went above and beyond to assist me and for that I am truly grateful!! Sawyer also did not try to take advantage of me and do work that wasn't beneficial for the situation that I am in like some repair shops do! She was totally honest with me!! I will def reach out to them first if I ever need any work done in the future and I recommend that you do the same!!

It is an absolute crime that these people do not have 5 stars! Super friendly, honest,…read moreprofessional, quick and affordable/competitive with their pricing. They've got themselves loyal customers. We will definitely be back.

I have dealt with Massey Auto Works for many years and have been completely satisfied by quality…read moreand efficiency of their work.

Generally speaking Capital Auto Rentals has great cars, trucks and cargo vans. they offer 300 miles…read moreper day and good daily rates. DO NOT BE LATE with your return. They adhere strictly to policy so its not as if your unaware but there is little flexibility. Because it's a small operation, tgey want their cars back when do so they can resent them. reasonable, yes. It does seem unfair to be called and told to return a car at 930am the day after it was due because it's rented at 10:30, then get charged a full day when you get no added use. That's policy. I'm sure they would like you to keep it a couple hours past it's due time so they can collect Two rentals on one car every time. They make two rentals, your and the new customers but you don't get to use it. Don't be late

From the owner: Capital Auto Rentals strives to provide the best customer service in the industry as well as…read morevehicles loaded with options. Capital Auto Rentals does allow towing with our vehicles and offers competitive rates for retail, corporate accounts, church groups and insurance replacement. We offer rental vehicles including cars, trucks, SUV's and 12/15 Passenger Vans and look forward to serving you!

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They did a good job replacing my front suspension. My only issue was they had to send the truck to…read moreanother shop to get the front end aligned.

Stoped by this place on my way to a do-it-yourself car wash just to check out the prices. The…read moregentleman quoted me $55 for outside and inside detailing based on the current condition of our van. Seemed affordable so I decided to give it a try expecting a quick mediocre detail job. After a couple hours I got my van back and WOW. Our van (2 messy kids) looks like we just bought it. The knightdale park is a short walk away so it was easy to kill time there while they worked on the van. Definitely our new favorite spot for car washes!

From the owner: Mystics Auto Detailing Hand Car Wash provides a professional car detailing service for people in…read moreKnightdale, NC area.