I have been happily going with my two Volvos to Swedish Imports for about 10 years. JJ, the owner,…read moreand his crew are extremely knowledgeable, fully trustworthy, friendly and reliable. I appreciate knowing that they will never suggest an unnecessary service. They provide objective advice on replacement issues. They get the work done on time, or earlier than promised. My wife now takes her Subaru to JJ, and she is totally pleased -- far more pleased than with dealerships. Also, JJ has an amazing dog named Sierra that seems brighter and more curious than some humans I know. :-)

Honest, fair, thorough work. Comfortable but not luxurious waiting area. Rule of thumb, when the…read morewarranty runs out on your not new any more auto, take it to the best independent you can find, I did Do your own footwork.

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.

A recent service issue resulted in a disputed diagnosis. Clare R. went above and beyond to resolve…read morethe issue. She made an extra effort to ensure the correct repair was made, and the problem was fixed. She was polite, professional, and friendly. Everyone involved was great to work with, but Clare really went the extra mile. Also, a shout-out to shuttle driver Shelby W. She was very helpful, courteous, and friendly. Kudos to both women.

Stopped in at this dealership by myself and actually had a great experience. The sales staff were…read moreall nice and helpful. I was not intimidated in the least. I met with a Knowlegeable salesman who answered a lot of my questions about several vehicles. This was a much better experience than I've had while living in Florida searching for a car. I test drove a car too and it was smooth.

We purchased a pre-owned Kia Soul from this dealership in Jan 2026 and were told it had only been…read morein a minor fender bender with purely cosmetic damage. The Carfax report indicated the car had been repaired and serviced, so we felt comfortable moving forward. As entering into the hotter months, we found the AC is not working properly. And we brought the car back to the dealership for a check and they would charge us $400 diagnosis fee unless if the warranty covers it. We decided to go to a different Kia dealership to get a second opinion and issues were found: - The car had a leaking radiator hose and the hose was also not properly clamped prior to sale - The AC system was not properly serviced with too much Freon added, (still had 560g in the system after 3 month leaking) There were visible coolant pink fluid stains in the engine bay at the time of purchase, which we questioned after opening up the front hood and the salesperson dismissed as something they could "clean up" however it was not cleaned when we picked up the car. We thought it was cosmetic and didn't question more. We had to spend $800 out of pocket to fix problems that should have been identified and addressed before the sale. Total scam and trie to get rid of their broken car. Do not buy from this dealership!

Stopped in this Kia dealership and had an amazing experience. Jonte Bryant a stellar salesman,…read moreasked if I needed help and was so attentive and kind. He took the time to listen to me and asked great questions. He took his time showing me several cars and spent the time explaining all the reasons why a Kia was the car to purchase. This was the first time I have experienced a positive encounter with a car dealership and I can't say enough great things about the entire visit. I have appreciated the level of communication and follow up he's provided and if I could give more stars I would. I can't recommend this dealership enough.

Awesome car buying experience! They respected social distancing with doing most of the approval…read moreprocess over the phone and online and my sales person Phyllis was very down-to-earth and easy to work with. - I think people in certain situations have high expectations with what they think they can get and what they think a car dealerships can actually do when the banks tell them yes or no with the car that you want not them. If you the consumer have your down payment, all of your paperwork, and can be patient you'll be good! People just need to chill and relax when buying a car.

Do yourself a favor and stay away from this dealership service department. It is a long one but…read moreworth reading. I have a 2021 Ford Edge. Months back I started hearing noise that sounded like rubber on rubber while turning. I had the car services several times, changed breaks and such, I never mentioned that to anybody and nobody said that something needed to be fixed so I did not worry about it much. Noise got significantly louder over the past two months, so I decided to take the car for diagnostics at University Ford. I made an appointment online for one Friday at 1 PM. I get a call from them around 3 hrs before the appointment that they need a car in the morning for diagnostic. Ok.... So why was I able to make an appointment online?? Anyways.... I dropped off the car that Friday at 2 PM and left it there. I was informed they would try to have the diagnostic done by Monday morning. So they had 4 hrs on Friday and 8.5 hrs on Saturday. I was waiting for a call from Daniel with an update. He did not call so I called him and left a message. No call back. I called the service department number and left a message. No call back. Monday morning, I got a text with a report: replacement of rear differential, cost $3685.34 plus tax. What?? I called Daniel and I asked questions. Finally, I said ok. But it did not sit with me at all. I started researching that particular problem extensively and my car had NONE of the symptoms that would suggest such repair was needed. NONE. So, I called again and asked what exact part was failing and I was told they couldn't see the part because it was enclosed. They decided on that repair based on the sound. I asked: you do not see the damage, but you want to repair it??? I said: I want back every single part that is going to be replaced in my car. Then I did more research and it did not sit with me. According to my research, a failing differential makes a metal-on-metal sound, not rubber-on-rubber. And again, my car does not display any other symptoms. I called a friend who used to work for Ford for years and now trains mechanics at the community college. I described the situations and he said that I should have replaced fluid in the rear differential and see if that helped (I found the similar suggestion during my research). I called Ford late Monday and said I wanted my car back to get a second opinion. Since it was too late to pick it up that day, I told them I would be there on Tuesday. Tuesday at 7.30 AM I got a call saying that I had to pay 20% restocking fee for parts. What??? I said I wanted to talk to a manager. I had to wait for him to call me back. And off I go to do research again. According to NC Motor Vehicle Repair Act Paragraph 20-354.3 (in short) a repair shop has to provide an estimate for the repair and ALL fees associated with this repair, including parts, overhead, taxes, etc. If there is no written and signed estimate or if a fee is not included in the estimate (any fee, including restocking fee), the shop has no legal right to charge you that fee. The same thing is also mentioned in NC Unfair and Deceptive Trade Practices: business cannot charge an undisclosed fee. I printed everything and was ready to fight them, but interestingly I got a call from them that the manager decided to waive a restocking fee. Hmmm... Cool. I got my car. Next day I took it to Green Ford in Greensboro, had the fluid changed and guess what... NO SOUND. I also had it inspected by my friend on a lift and he said there was absolutely no reason to replace the entire differential assembly. Now I wonder, are the mechanics at University Ford educated enough or did the services department intentionally tried to rip me off. THEY TRIED A WRONG GIRL!

I have NEVER liked the car buying process so go me to give 5 stars the service was excellent!! All…read moreof the staff was friendly and accommodating. Go see Kenai he will take great care of you!

Let me first note that the SALES team is AMAZING!!!! They were wonderful when I purchased my new…read morecar last year.  However, this this service center is the least professional formal business I've ever encountered. I've never owned a Mitsubishi before so I'm unsure whether this is typical but I have owned several brand new cars and have never required service within the first 7 months of ownership let alone 5 times.  I called in a month ago with a warranty question and have yet to receive a return phone call from Coretta.  During my attempt to check in at my last and final appt, Coretta was amid a work inappropriate rant about how far behind she was on paperwork while acting like my presence for the appt I was given was an inconvenience for her. And once again I left without the job that I came in for having been completed in full which is definitely a trend.  She claimed that a part had to be ordered and she would call to schedule once it arrived. Of course its 2 months later and nothing.  Then I randomly have a missed call from them with no voicemail message after I've had the problem addressed elsewhere.  But hey she doesn't even call to tell me when car is ready when it's there as if I'm just supposed to know by osmosis when to pick it up.  At least she's consistent. She is the least easy person to deal with and shockingly the ONLY person in the tiny office that is their service dept. Each time I had to take my car I prayed for there to be literally ANYONE else for me to deal with and I mean ANYONE.  I have acknowledged or rather accepted what I already knew after my first visit which is that there is new learning or behavioral change occurring here. The sales dept was great but service with this lady has made me want to take crumbl cookies for everyone in the service dept at my other dealership because this type of nonsense would never be tolerated there.  I called and asked for the GM and the operator connected me to a voicemail for the vice president and COO who has yet to return my call as well. It seems that this type of behavior is an organizational issue and likely will NOT change. It's sad because the buying experience was great but it has been nothing short of debotchery since then. Skip this place and save yourself the aggravation. She's overwhelmed, disorganized, and obviously ill equipped to be a department of one. It's totally worth the drive and time to go ANYWHERE ELSE AND I MEAN ANYWHERE ELSE for Mitsubishi service.

I had a great experience shopping for a new Mazda C-50 with Will. He was able to work with us to…read moreget the right price. He made sure to find the right color for us and brought it in from another dealership. I would recommend his service.

Best car buying experience I've ever had. If you're looking to buy a Mazda, this dealership is the…read moreone. My salesman was Grayson, and he's great. He had the car I was interested in already up front and ready for me to look at. He explained the car features thoroughly. I really appreciated how he wasn't pushy like some salesmen are. Super friendly and patient. If you come here to buy a car, ask for Grayson.

My regular mechanic moved farther away than I could manage on short notice, so I went to NTune for…read morea transmission check. I was not disappointed! PD took care of my car quickly, did a great job, and has the personality of an old friend. Although he knew I was moving to Mexico and would not be back to their shop, they still did a good job of making sure my car was roadworthy! And it worked! Almost three thousand miles, through some pretty huge mountains and my transmission service came through like a shining star! Thanks, PD and FYI, we did make it to Mexico!

We love em! Have been taking our vehicles here for years. Honda fit, Mazda 3, ford econoline…read more Friendly & good communication.

I've been going to this place for a couple years now. I knew when I heard that TC was getting out…read moreof it I was afraid that service would not keep up. And that was just the case here. Typically they would ask you what you would like and ask about any add ons that they offer. The add ons were not even requested to me and I felt like they were just ready to get to the next car. Also after this point you would get out of your car and they would take it from there. I got the top tier service they offered which I normally get. But this time was not the same. The made me drive my truck myself and then none of the little grit and dog hair was even touch. $50 car detail and it looked like I went through a Sheetz car wash. Not what I paid for and very unhappy. It will be hard to go back unfortunately.

I found TC's after doing a Google search for car washes with vacuum. It's so hard to find a place…read morewhere they vacuum your car for you, instead of you doing the work. It worked perfectly for me because I was going to be in Durham for the day. The process from pulling in the parking lot to getting your car back once it's finished was absolutely seamless. Everyone was so nice and the process was quick. Since it was my first time there, the first attendant walked me through all the options, and there are a lot of them. Once you let them know what package you want and you pull up to the designated area, you're directed inside where you pay and there's a very comfortable waiting area. They also have a great selection of beverages and snacks. There are also several options of things to purchase for your car, like air fresheners, chargers, etc. It was a beautiful day out, so I decided to sit outside on the spacious patio with tables, chairs and other seating. At one point, there were 4 people working on my car once it came out of the washing tunnel, one inside each door. They got every nook and cranny in my car. Hand wiping and vacuuming, I was so impressed. They called me by my car when it was finished. I was fortunate enough to meet one of the owners, he took part in the awesome cleaning of my car himself. It's a family run business. They did the best job, and I have recommended them to every in the Triangle.

Amazing customer service. Service with a smile. They are always available and fixed my key though…read morethey mentioned they are not supposed to. Thank you, Autozone Durham.

Lawrence offered great customer service! He recommended a good windshield wiper fluid and…read moreaccompanied me to my car to show me where to refill it. Very professional and friendly. Thank you, Lawrence! Jane