I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.

I normally have a good experience here, but I was very disappointed with a new advisor I was…read moreappointed. I failed my safety inspection for a side marker bulb, and I had to insist multiple times that I was not fixing it at the dealership. I come back during re-inspection to inquire about a "critical" recommendation, and the service advisor was not keeping a respectful tone with me. He kept insisting "toyota recommends xyz," and refused to tell me what specifically was wrong with MY car, and what they observed during my inspection. I had to put an end to it with "you are not understanding what I am asking" for him to say what was wrong with my vehicle.

Thanks Alicia Powell! Had issues with my pre-paid service plan upon visiting another dealer to have…read moremy vehicle serviced for the first time. There was a misunderstanding between the dealer & my service plan provider but it was settled thanks to Alicia from Mark Jacobson! She was very helpful & provided clarity to the servicing dealer & provided additional documentation via email.

Worked out the details of my purchase over email. Went into the dealership and everything was just…read moreright. The dealership even honored the same price for my daughter, so we bought 2 cars. Very pleased.

We purchased a pre-owned Kia Soul from this dealership in Jan 2026 and were told it had only been…read morein a minor fender bender with purely cosmetic damage. The Carfax report indicated the car had been repaired and serviced, so we felt comfortable moving forward. As entering into the hotter months, we found the AC is not working properly. And we brought the car back to the dealership for a check and they would charge us $400 diagnosis fee unless if the warranty covers it. We decided to go to a different Kia dealership to get a second opinion and issues were found: - The car had a leaking radiator hose and the hose was also not properly clamped prior to sale - The AC system was not properly serviced with too much Freon added, (still had 560g in the system after 3 month leaking) There were visible coolant pink fluid stains in the engine bay at the time of purchase, which we questioned after opening up the front hood and the salesperson dismissed as something they could "clean up" however it was not cleaned when we picked up the car. We thought it was cosmetic and didn't question more. We had to spend $800 out of pocket to fix problems that should have been identified and addressed before the sale. Total scam and trie to get rid of their broken car. Do not buy from this dealership!

Recalls on a vehicle were ignored and taped back together and basically I was told sorry. I went…read moreto the other University Ford and they tried to charge me $500 to replace a key stating it would have to be reprogrammed. I replaced the key myself for less than $25 on amazon. I will never go back after changing my oil there and being told there was a hole in a pump, them trying to charge me to pull my engine but then letting me leave the dealership with no antifreeze/Air Conditioning. They were sure quick to try to sell me a new car. I'm at a different dealership with much better service right now. Watch out.

I reached out about test driving a specific used vehicle and I made it really clear that's exactly…read morewhat I wanted. The sales person repeatedly ignored that and kept trying to push me to drive a new vehicle. Guess he figured I'd never heard of CarMax, Car Gurus etc, or he just wasn't interested in selling to me. I won't be shopping there.

I have NEVER liked the car buying process so go me to give 5 stars the service was excellent!! All…read moreof the staff was friendly and accommodating. Go see Kenai he will take great care of you!

Let me first note that the SALES team is AMAZING!!!! They were wonderful when I purchased my new…read morecar last year.  However, this this service center is the least professional formal business I've ever encountered. I've never owned a Mitsubishi before so I'm unsure whether this is typical but I have owned several brand new cars and have never required service within the first 7 months of ownership let alone 5 times.  I called in a month ago with a warranty question and have yet to receive a return phone call from Coretta.  During my attempt to check in at my last and final appt, Coretta was amid a work inappropriate rant about how far behind she was on paperwork while acting like my presence for the appt I was given was an inconvenience for her. And once again I left without the job that I came in for having been completed in full which is definitely a trend.  She claimed that a part had to be ordered and she would call to schedule once it arrived. Of course its 2 months later and nothing.  Then I randomly have a missed call from them with no voicemail message after I've had the problem addressed elsewhere.  But hey she doesn't even call to tell me when car is ready when it's there as if I'm just supposed to know by osmosis when to pick it up.  At least she's consistent. She is the least easy person to deal with and shockingly the ONLY person in the tiny office that is their service dept. Each time I had to take my car I prayed for there to be literally ANYONE else for me to deal with and I mean ANYONE.  I have acknowledged or rather accepted what I already knew after my first visit which is that there is new learning or behavioral change occurring here. The sales dept was great but service with this lady has made me want to take crumbl cookies for everyone in the service dept at my other dealership because this type of nonsense would never be tolerated there.  I called and asked for the GM and the operator connected me to a voicemail for the vice president and COO who has yet to return my call as well. It seems that this type of behavior is an organizational issue and likely will NOT change. It's sad because the buying experience was great but it has been nothing short of debotchery since then. Skip this place and save yourself the aggravation. She's overwhelmed, disorganized, and obviously ill equipped to be a department of one. It's totally worth the drive and time to go ANYWHERE ELSE AND I MEAN ANYWHERE ELSE for Mitsubishi service.

We have lived in the Triangle area for over 20 years and we have NEVER bought a new car locally…read more The dealers would never budge on sticker price. Sport Diurst was different. Our daughter just graduated from college and snagged a full time job. She wanted to get a new Mazda. She did most of the dealing and was pleasantly surprised that they were able to accommodate her needs. Can't speak of the service department yet but the sales staff (shout out to Carl) was pleasant and polite to deal with. I recommend giving them a chance.

Best car buying experience I've ever had. If you're looking to buy a Mazda, this dealership is the…read moreone. My salesman was Grayson, and he's great. He had the car I was interested in already up front and ready for me to look at. He explained the car features thoroughly. I really appreciated how he wasn't pushy like some salesmen are. Super friendly and patient. If you come here to buy a car, ask for Grayson.

My regular mechanic moved farther away than I could manage on short notice, so I went to NTune for…read morea transmission check. I was not disappointed! PD took care of my car quickly, did a great job, and has the personality of an old friend. Although he knew I was moving to Mexico and would not be back to their shop, they still did a good job of making sure my car was roadworthy! And it worked! Almost three thousand miles, through some pretty huge mountains and my transmission service came through like a shining star! Thanks, PD and FYI, we did make it to Mexico!

We love em! Have been taking our vehicles here for years. Honda fit, Mazda 3, ford econoline…read more Friendly & good communication.

I've been going to this place for a couple years now. I knew when I heard that TC was getting out…read moreof it I was afraid that service would not keep up. And that was just the case here. Typically they would ask you what you would like and ask about any add ons that they offer. The add ons were not even requested to me and I felt like they were just ready to get to the next car. Also after this point you would get out of your car and they would take it from there. I got the top tier service they offered which I normally get. But this time was not the same. The made me drive my truck myself and then none of the little grit and dog hair was even touch. $50 car detail and it looked like I went through a Sheetz car wash. Not what I paid for and very unhappy. It will be hard to go back unfortunately.

I found TC's after doing a Google search for car washes with vacuum. It's so hard to find a place…read morewhere they vacuum your car for you, instead of you doing the work. It worked perfectly for me because I was going to be in Durham for the day. The process from pulling in the parking lot to getting your car back once it's finished was absolutely seamless. Everyone was so nice and the process was quick. Since it was my first time there, the first attendant walked me through all the options, and there are a lot of them. Once you let them know what package you want and you pull up to the designated area, you're directed inside where you pay and there's a very comfortable waiting area. They also have a great selection of beverages and snacks. There are also several options of things to purchase for your car, like air fresheners, chargers, etc. It was a beautiful day out, so I decided to sit outside on the spacious patio with tables, chairs and other seating. At one point, there were 4 people working on my car once it came out of the washing tunnel, one inside each door. They got every nook and cranny in my car. Hand wiping and vacuuming, I was so impressed. They called me by my car when it was finished. I was fortunate enough to meet one of the owners, he took part in the awesome cleaning of my car himself. It's a family run business. They did the best job, and I have recommended them to every in the Triangle.