The absolute worst experience with a property management company I've ever experienced. Service requests for serious repair needs are completely ignored unless you call or text them non-stop. Then they lie and blame the home owners for not approving the repairs. This happened to me and I spoke directly to the home owner who told me they were never even informed of a needed repair. Then, they attempt to withhold security deposits for repairs that haven't even been completed. I asked for the repair invoices and receipts and it's going on two weeks and I haven't received a response. Seems like the receipts should be easily assessable given that they have them listed in detail in the letter they sent me. They accuse all renters of smoking in the property in an attempt to charge $500 plus smoke remediation fees. They told me they found cigarette butts in the home and are trying to charge me for it when no one ever smoked in the home while I was a tenant. When I vacated the property, I videoed every inch of the property and as my video will prove, there were no cigarette butts anywhere in the home. They even said they have pictures of cigarette butts inside the home, yet haven't sent a time stamped copy to me. In addition, their claims of numerous repairs would certainly have resulted in many individuals being in the home since I left. How do know that one of them didn't smoke while there. I spoke with a gentleman 2 weeks ago who was there replacing windows and the front door was wide open and he was the only person there, hence no supervision when repair people are in the home. They currently have numerous lawsuits pending against them now and are about to have another one as I'm filing my complaint for unjust enrichment and breach of contract this week. Beware. read more

simply don't .. the only sensible & caring person there is Kia. aside from her, I had the worst experience. they never answer the phone. always a bad attitude IF they do. if you don't like your job, you could at the very least act decent.. was rented a house that had black mold in it. was told the place was considered fit and habitable. waste of health, time and energy. wish my experience was better.. should not have to act out of character to get a lease terminated early for a house that shouldn't be available to rent. read more

As a renter of 8 years in NC, I have always received the utmost professionalism and respect from Rent-A-Home. Their maintenance team are fast and responsive, they get things done in a timely manner and with full communication. Karen, Kia and Brandin are fantastic, and have always been very quick to talk to me with any concerns. I would highly recommend them to any renter or owner looking for a management team! EJF. read more

SOOO far rent-a-home has been very prompt when I have issues. I did have a little trouble at the beginning but the people in the front helped work them all out read more

Extremely unprofessional work on there on time no sense of urgency whatsoever. Wasted 55 on a application I was forced to withdraw because they're so slow read more

Rented from this company for less than a year. Because of that (and perhaps because I didn't do my due diligence), I was susceptible to a 30-day notice-to-vacate that was as unexpected as it was unwanted. I feel like you have to be nice to them for them to have good customer service with you. If they sense you are demanding, they will make your life harder. When we first moved in, everything was really nice. I don't know if that is because that is when they are most legally vulnerable or what, but every maintenance request was done promptly. After that, it progressively got slower and harder to get anything fixed. Mind you that we were just trying to keep the place tidy and up to date. We had a bad experience in this term with a broken water heater and their customer service didn't excel at all there either. The maintenance people where rude and presumptuous that it was somehow our fault that the water heater in this unit was too old and needed to be replaced a while back as it was assessed by Disaster One. So, I wouldn't keep my hopes up that they are going to step up any time soon. Wouldn't recommend you doing business with them. Just look at all the bad reviews everywhere and buyer beware! read more

All of the staff were very polite and helpful answering all of our questions! They really did go the extra mile to help us! We moved from the West Coast and they were very understanding and keeping in touch via email or phone calls. I will definitely recommend them to anyone looking for a place to call home. Thank you !!! Blair F. read more

In the space im staying in, the upstairs unit has recently become available and there has been someone I assume was sent by the manager to fix the place up or something. However, every time he comes, he stomps up the stairs and moves around the space very loudly....in the MORNING. It's been extremely annoying and today (April 3rd) there's a lady loudly talking up there as well. It's obvious people live down here, the least u could do is be considerate. read more

You absolutely don't want to have the misfortune of living next to one their properties. They are lame in attention to the exteriors of the home. I contacted them three times in the last three months and never received a response from them other than acknowledging that they are the management company of the home. Garage of rental still looks like hell as of today. The renter may not be aware of it's condition since it does not face her house it faces mine. That have not responded to any of my request to date. Run like ya stole something from these people. Incompetence at it's finest! read more

Lived at property on Fuller St. DO NOT RENT FROM RENT A HOME To start, they put a $1000.00 charge on my account for a dog and an unauthorized occupant, neither of which existed, and then argued with me over it on the phone. Illegal mailbox sharing, shared kitchens are a nightmare, and when it was completely iced over (in Dec. 2018) they refused to salt the driveway, or to reimburse me for the salt if I got it myself. They put lockboxes over the thermostats, and it was 90 degrees in my apt. When I called, they didn't answer until the third try, then told me they would put in a work order. When I finally got in the work order, they argued with me about the logistics of the thermostat, which were facts, not negotiable quantities. Hornet's nests all over the property, no cleanup, maintenance was sub-par. Decrepit wooden balconies. Terrible management, evictions common, but mostly because of management. DO NOT RENT read more

And also all the bad reviews they had on fb, they erased them. They are now missing! Either deleted or hid! Like i say, unprofessional! Nothing but trouble. When I first looked at the residence I am staying in now, I was misled by information. But in such a rush to find another place I signed the lease anyway. Too many people saying what to do all at one time it's confusing on who to believe. If the actual owners knew how they were treating their tenants, I think that they would second-guess. Some workers are Unprofessional, unreliable, and rude. Beautiful property. Horrible company. The negligence of the company, will cost you a great amount of money. read more

I don't normally do reviews, but beware of doing business with Rent-A-Home. What's sad is that I didn't even have to be a tenant in one of their properties to know this.The lady who was showing the property I was interested in seemed like she didn't know what was going on and seemed really flustered. She said water was included with the rent when the listing had shown there was no water included. She promised to get back with me and she never did. I followed up with the office about it and they seemed like they weren't sure either? They'd promise to follow up again, but didn't; Again I had to call. I even gave them a whole day after my call to get back to me. I applied for the property which took more than the 3-4 business days I had been told and got turned down. It turns out after my denial, the owner didn't want pets, and I'm pretty sure this is why I didn't get approved, but THIS WAS NOT ON THE ORIGINAL LISTING!!! It said pets were allowed?! The listing was updated immediately to reflect no pets after my phone call!!! Had I known this upfront, I won't have applied and wasted $100 on app fees for my husband and I. They told me they'd keep our apps on file for 60 days if we were interested in another property. Nope, we're not. After seeing the lack of responsiveness and basically getting hustled for $100, I could see I dodged a bullet and 12 months of headache. When professional etiquette and honesty are lacking up front, you have to trust your gut and walk away. read more

They take your $50 application fee, demand an additional $50 cosigner fee, then give you the runaround for four weeks before FINALLY renting the apartment you want to someone else. Even then, they don't even have the courtesy to let you know. Waste of time. Waste of money. I can't even imagine the problems I would have had if I HAD gotten the apartment. The wait time for maintenance issues must be insane. read more

We had them manage our house. They were terrible! I had to do the move out inspection and they asked me to send them a copy! The tenants did damage to our home, Rent A Home agreed about the damage, but did not charge the tenant. They lie and are truly unprofessional. If you do do any business with them, then I would only communicate with them thru e-mail, because they have a very "forgetful" memory. read more

My fiance and I was looking for a home to rent due to my lease ending soon (within 2 months) in Raleigh and our wedding being 6 months away. We found a property listed (5506 Bentwood Drive Mcleansville, NC) for $1,295 a month. My fiance scheduled an appointment to view the property on last Friday (1-4-2019) and his appointment was schedule for today (1-10-2019). I went to gsorentahome.com today to make sure the listing was still available, only to find that the rent had increased by $200!! I then called Rent-A-Home of the Triad to find out why the price had increased within a week of being listed, and Erin told me that the owner possibly made a decision to increase the price due to the condition of the and its previous tenants. I then reached out to the agent who was suppose to show my fiance the house (today at 1:30pm) and she knew NOTHING of the price change either. Her paperwork actually showed $1,295!! When were they going to communicate the price change to us? They allow property owners to change the rental price whenever without notice to parties who are interested which is very shady. Do not let these people get over on you! The house was originally listed at $1,295. If the previous tenants damaged the home, the owners should have taken the money out of the previous tenants security deposit. Furthermore, if the property was damaged or whatever the case maybe. At least update the pictures to reflect the changes that were made. Instead, this company along with the owner increased the price by $200 and did not update the pictures to reflect the increase. This company obviously DOES NOT have their stuff together. We will gladly take our money elsewhere! read more

Rent-A-Home of the Triad did their best to take financial advantage of 3 young adults. After signing a lease to rent a home in Greensboro and putting down a deposit (amount in writing from Rent-A-Home) the young adults went to pick up keys and were told they had to pay an additional months rent before they would release keys. Although not in writing, this is their policy....and too boot the additional fees were their commission! After adults got involved, Rent-A-Home suggested that the adults were "pains in the ass" to work with and said they wanted to give everyone a full refund and did not want to hassle! Watch out for this company who takes advantage of people due to their own mistakes. BIG FAT ZERO!!!!!! read more

Poor customer service. Rude and disrespectful. If you have any choice on on who to have manage your property or who to rent through, I highly recommend to look elsewhere. I have worked, on both sides of the issue, with many companies, this is by far the worst. Run, very fast, the other way. read more

The agents that show the houses are totally un-professional. Count on them being late at every viewing or not showing up at all without the courtesy of a phone call. After we drove 3 hours from another state to be on time, the agent (who was 40 minutes late) could not even open the combination lock. Then she said, "well, I don't know what is wrong but I am now late for another appointment," and then took off! 2.5 hours later, same company - different agent, never showed up! While we were waiting the couple for the next appointment showed up to look at the same house and the agent still had not showed up after discussing our disappointment with the service. The other couple said they have been receiving the same treatment all day from Triad and were also fed up. The folks who own the houses should look for another listing agent. Triad does not show square footage on their website but Zillow shows it. read more

I rented from Rent-A-Home for over 4 years. I liked the owner of the home and was pretty much left alone like I like. The trouble came when I put in my notice that I was going to move out. I submitted the needed forms to them and advised I would actually be out before the required 30 days. Leaving on the 3rd- lease until the 11th. Immediately they listed the house and started showing it. They had no concern if any of the showings were inconvenient to me and would be really rude if I said that a time would not work. It was extremely stressful to have strangers paraded through your house when you're trying to pack and get ready to move. You would think that they could show the house once they've refreshed it with fresh paint, and sprucing up the normal wear and tear - but no. They actually don't do any sprucing. When I moved in, the house hadn't even been cleaned. Finally, I moved me and all my stuff out on the 3rd. Immediately, they started calling me harassing me for the keys and told me they would charge me until I returned them. I explained that I was already paid until the 11th and should have until that time to send the keys back to them. The harassment continued until they realized I was right. I HAD indeed paid until the 11th, so finally they stopped calling to demand the keys. Renting from this company is alright, but the way they handle the tenants when they move out is ridiculous. I was there for 4 years and paid my rent on time every single month. They treated me like they were evicting me after I put my notice in. This is NOT the way to do business. Would not recommend. read more